Rated 3 out of 5 by ColdDay Never again if possible
High prices gift shop, restaurant, valet parking
Toilet seat loose as well as toilet paper holder as paper kept falling out -- mattress cover lose on bed ---
would not recommend this hotel to others and will only stay if at a conference or convention
Have found that high prices do not make a great hotel ---- frozen meals with high prices do not make a great meal experience
January 27, 2014
Rated 5 out of 5 by Pavelady1 Great Location, Helpful Staff
The hotel is a good place for a conference and has meeting rooms which are convenient to attendees. The banquet food was also much better than usual.
January 27, 2014
Rated 2 out of 5 by Lin1234 Killing the great Sheraton image
2.Parking ticket didn't work..
3.No one answer the machine when hit the help button, it was still ringing the next morning when I checked out and leave the hotel
4.Corner of the comforter smell like human waste
5.I told the hotel I will check in around 1 when I arrive at 230 they don't have the room
6.Made me Wait 30 minutes still no room
7.Wifi works when it wants to work
I'm putting all these here instead of other review websites online because I want you guys to take it seriously. If I don't get a respond I will spread the words.
August 9, 2013
Rated 4 out of 5 by Businesstrvler77 Great visit
Good location just away from Austin night life
January 18, 2014
Rated 3 out of 5 by NYreviewer You get what you pay for
I arrived at midnight and looked through the menu to order food. The menu table of contents listed a late night menu but nothing was listed within the menu itself. I called the front desk and was told all food service was closed at 11pm...how can a Sheraton hotel not have a late menu?? I was told I could order pizza instead....no thanks,
November 25, 2013
Rated 4 out of 5 by SPGStayer123 Great clean hotel, with some needed improvements
I stayed here for a few days for a conference and arrived late at night. The staff was quick to help get me in and easily available for services, requests, and room service. The hotel is clean, staff is great and rooms are clean.
Room service was timely, delicious and reliable.
As for critiques, I had made a club room reservation, which is overrated at this hotel. The club room, while always available, rarely has food in it, other than drinks. The food was sub-par at best and would not warrant the increased rate, which doesn't include any alcohol. So $30 - $50 for sub-par food/breakfast and soda...is unfounded.
As for the room service, while it was good, there was a delivery charge (which I never understand since there is no other option to pick up the food yourself) when room service implies a delivery and already included a self-satisfying 20%.
November 15, 2013
Rated 5 out of 5 by AustinEx One of the Best!
I lived in Austin for over 30 years and have attended many functions at this hotel. Now I live out of town but return on business quite frequently. All of the staff, from the front desk to the bartenders are fantastic and go out of their way to make us feel like we are home. Every once in a while we get a perk, like a suite, comped parking, or a free breakfast. The only downside I could mention is that I think they have been discovered, as it now seems that I am finding more nights full or with farily marked up rates than that of a year ago. Still, my primary place for downtown Austin.
April 11, 2013
Rated 4 out of 5 by Barleg Barleg
Attended concert which was within walking distance. Nice linens, pillows and bed. Pedicabs fun to event. Charges for parking and water excessive.
January 12, 2014
Rated 5 out of 5 by Virginia25 Luxurious comfort so close to the capitol.
We chose this hotel because of it's close proximity to the capitol. This was our first visit to Austin as a family. Having lived overseas for many years we have grown accustomed to four, five, and seven star hotels. We were impressed with the service, spacious rooms, comfortable beds, and incredible city and capitol views. The sparkling pool and spa were fabulously refreshing after a long day of sight seeing and touring the city of Austin. There are many restaurants and areas of interest within walking distance of the hotel. The business club on our floor provided wonderful service, a great place to socialize, network, and hang out. We enjoyed our stay completely and are already planning on returning for another visit.
August 10, 2013
Rated 5 out of 5 by Dokester Another Great Stay
The Austin Sheraton is located perfectly, close to major arteries, but away from the congestion of being right smack downtown. Easy to get anywhere. The property is in great condition, and the staff are helpful and friendly. I hadn't visited the hotel in a few years, and it was just as great as the last time we were there.
November 11, 2013
Rated 1 out of 5 by Blackout Sheraton Austin has Blackout Dates
SPG policy is there are no blackout dates for using points. SPGs website says, "Free Night Awards are available when you need them to be. That means if a standard room is available, it’s yours, even during holidays and big events." However, when there is a UT football game, you CANNOT use your points for a stay even when a standard room is available. Standard rooms are offered on a prepaid basis and somehow they claim this makes the normally standard room non-standard. This is simply a cover up of a blackout date, It's a date points can't be used for the exact same room that points can be used on another date. It's a blackout date. UT football game (a big event) equals no using points for a standard room at the Sheraton. It's misleading, a ripoff . . . a blackout date!
August 27, 2013
Rated 3 out of 5 by Walt80 Sheraton Austin Visit
My visit to the Sheraton Austin was average. I selected the green selection as I always do and expected that the same linens would be used, but the bed would be made and towels replaced. The bed was never made, towels not replaced, glasses or water bottles not removed and trash not emptied. I mentioned to the representative at the front desk and was told that this was the hotel's policy. I've stayed at many Starwoods properties and always select the green option and this is the first time I've encountered this. I suggest that you revisit this policy.
December 20, 2013
Rated 5 out of 5 by AustinBride2013 Fantastic Staff for a great wedding!
I can't say enough about how Adela and the rest of the staff made my stay everything I could have dreamt of. I had lost my wedding ceremony site twice before I realized that the Sheraton had everything I needed. I mean the prices alone were incredible! Adela not only helped coordinate everything onsite (including the people) but also preplanned a fantastic rain-back up when a tropical storm suddenly blew through town. Everyone was so kind and helpful, even when dealing with the insanity of ACL weekend in Austin. And my View WAS AMAZING! So happy I decided to book two nights there in addition to the wedding itself despite being a local. Wow!
October 23, 2013
Rated 5 out of 5 by poohuahua No internet access and noise
I arrived in the room and immediately could get on the internet without using the password given to me. After that I never could get on again.
My room was adjacent to the elevators. Although it wasn't a major problem, I thought the building was breathing for a while until I figured out what the noise was.
August 21, 2013
Rated 1 out of 5 by Keith100 This hotel needs a lot of help.
The rooms are a disgrace. The furniture is all miss matched pieces. The bathroom is old and dirty. There was mold at the bottom of the bathtub around the caulk. The grab bars had rust and mold around them also. The room we had was so small and when asked to move the told us they were 100% full so we had no choice. I found that funny because the other couple we traveled with started screaming and they got moved. Guess it doesn't pay to be nice.The room is so small there is only one place you could put your clothes it was a tiny little closet behind the sink which only had two drawers. I will never return to this hotel and either will the large group who booked this.
November 4, 2013
Rated 5 out of 5 by SugarLand78 Race Weekend
Came in for the Austin Marathon and had a great experience. The hotel is older but offers a great fitness center/pool area and the staff make up for the aging building. It was a little noisy but thats to be expected on a weekend in Downtown Austin.
February 20, 2012
Rated 3 out of 5 by cbs1972 Just not what I'd expect
Aside from a great bar staff, I was dissapointed that I received no upgrade on a very slow Friday night and paid $26 for parking. The hallways smelled like old shoes but the rooms were spacious and the area is nice.
February 9, 2012
Rated 4 out of 5 by Bob1910 CTAT Education Conference
The hotel was a good location for the conference, and the conference rooms were nice and comfortable.
May 16, 2013
Rated 5 out of 5 by jgilbert Amazing as always
I can not say enough good things about this hotel. Short and to the point: Do not stay anywhere else when in Austin!
December 11, 2012
Rated 2 out of 5 by kevinabq Watch Out! Not what you expect from a Sheraton
First day arrived (6 day stay) room was wrong. Booked a King and they had no King Rooms. Desk clerk did not even bother to check to see if a King room would be available later in week. Went to move Hotels and Mgr asked me why. I explained and all of a sudden a king room appeared. Did not have any earlier but all of sudden had two. Next day came. Asked for harder pillows. Never delivered. Asked again (Midnight) security guard brought me same pillows and stated that their hotel does not have any harder pillows. Not sure why they would say they did. Next morning, woke up at 7:00 am to find no Hot Water in Hotel. Called the front desk and they said they knew about the problem but did not know a time frame for fix, Ok cold shower day. That night went to watch a basketball game on the TV in the room, and half of the channels would not come in. They said it should not be like that. Sent up the Engineer to look at TV could not figure it out. Took until 1.5 days later for them to figure out that the entire hotel was having this issue. Day 4 Room was not cleaned by 4:00 pm had to request to get room cleaned. Mgr's were nice and gave me a couple of $20.00 comps' Did not do much since the one restaurant in the hotel was not great. MGR's really need to look at the staff that works the front lines and figure out how to get this hotel back to a quality that is worth SPG points.
February 19, 2013
Rated 1 out of 5 by white818 UNSATISFIED
First off, let me say that I have stayed in Sheraton hotels around the world, from South America to Indonesia, and this was easily the worst Sheraton hotel experience I have had.
Overall, the price I paid for a "superior king" room was not at all conducive to the cleanliness, amenities, or service I experienced. I paid $240 for a room that should have been priced no more than $100 in terms of quality. I am not sure what "superior" means to you, but it certainly was not what I expected. I would appreciate an explanation of what I paid for.
a. the carpets were highly stained and looked filthy
b. the wallpaper was peeling and stained in many areas
c. the headboard was torn
d. the television stand was scraped and knocked
e. there was TRASH under one of the chairs!
f. there was not a robe or slippers as your website advertises (*I asked twice for these and never received it)
g. the room smelled of bleach, and not in a good clean way
a. the pool itself was littered with leaves
b. there were cigarette butts all over the pool deck
c. a "hotel bar" was advertised -- I never saw that
a. the elevator button panels were loose inside the elevator!
b. the hallways had the same bleach/cleaning solution smell as the rooms. again, not in a good way
c. there were men working in the hallway and being very loud with no consideration of hotel guests
d. the Lobby Bar is outdated, and located in the middle of the lobby making it very hard to unwind amongst all the guests checking in
I was told the parking charge for self-park was $16 when I checked in. I was NOT told that this would be charged to my room. When I left your hotel, I paid for my parking at the self-pay machine in the lobby. When I received my bill I noticed it was also charged to my room. So, I paid for parking TWICE!
I spend about half of my year traveling and staying in hotels for business purposes so please know that my opinions and judgements are quite valid. I hope my comments will help you and your company to create a better experience for hotel guests in the future.
July 19, 2013
Rated 5 out of 5 by JimiJune2013 In My Time of Loss
I tried to open the link for the survey but it wouldn't open however, I wasn't going to let that stop me from sharing my Sheraton experience. My husband, mom and I had to stay in your hotel at the Capitol on Sunday, June 2 because my parents were visiting family in the area and unfortunately, my dad had an accident and ended up in the hospital.
After his emergency surgery that evening, we were exhausted and had to find a place to spend the night. I am VERY particular about where I will stay and your hotel is the second place closest to the hospital. The first place was NOT acceptable and I told my husband we are not staying there. We kept driving and the next place we came upon, was your hotel. I said, I will stay there, so we checked in LATE Sunday night.
We were exhausted, emotional and frightened. Our first encounter was with your valet staff. They were courteous, kind and timely. We went to the front desk for check in and there was another kind face waiting to greet us. I explained our situation that we were in town due to an emergency hospital visit and we just didn't know how long we would be here and how long we would need the rooms. They said no problem and we could take it day by day. They even gave us a discounted rate for each room, which was very helpful since we had no idea that we would be staying the night in Austin for the night.
Well, one night and two rooms turned into 5 nights and three rooms, as more family arrived. We even had to switch rooms due to needing more bed space. Your staff "bent over backwards" for us. They were patient with us when we arrived crying after 18 hours at the hospital. They were compassionate with us making sure that our every need was met. They were helpful by providing us with bottled waters, directions, recommendations for quick dinners and free internet.
We did not encounter ONE person, our entire stay, that was anything less than spectacular. Unfortunately, my daddy never got to come home with us. He passed away Thursday evening. As we returned to the hotel, late Thursday night after saying our goodbyes, the valet expressed his sympathies.
As we checked out on Friday, I felt like I personally knew, most of the staff. They all express their condolences. For such a devastating reason to be in Austin, your hotel made it as pleasant as they could.
If we are ever in the Austin area again, your hotel will be our ONLY choice. Please pass along our gratitude and thanks for treating us like family while we were in your care.
June 18, 2013
Rated 5 out of 5 by bigalm49 not home away from home, but got what I want
I wanted to relax, not get bored, this hotels meet my expectation each time I do stay.
I wish the lounge/bar to be a more private in a way to convey a more pleasant time,and to play some music instead of jhaving a crowd
of people doing nothing or just seating around and interfering with the front desk staff
what I mean is a lounge bar away from front desk, this will mean a pleasant welcome to new guests and those staying at the hotel a good reason to enjoy the the staying
just like the four season hotel's lounge bar. Other than I do stay here anytime due to great attention from the staff . I do highly recommend this hotel.
August 6, 2013
Rated 4 out of 5 by EdgeTexas Sheraton Austin
Front desk staff was awesome and the fitness facilities were great. The room needed a little in house maintenance, but everything was functional.
December 14, 2013
Rated 5 out of 5 by moreconf Fit for business
I chose the hotel mainly for the location as it was close to the Capital and the Austin Conference Center.
When I arrived, I was immediately greeted for my elite status at the check-in.
The breakfast was exceeded my expectation, lots of fresh and healthy choices at the buffet. The room was clean and beautiful, and the internet had very good connection.
Complimentary wine social were excellent and the lobby provides nice common space that's good for networking over a glass between meetings and dinners.
Austin is very hot and humid for me, there for I really appreciated that they turned their A/C to the cold setting.
June 29, 2013
Rated 4 out of 5 by Jrski9181 Great Location
The hotel is in a great hotel for Austin activities. It is a very nice hotel. We would stay again.
December 9, 2013
Rated 5 out of 5 by JimiD Blew us away AGAIN
My family and I returned to this hotel again because we had an engagement at the Capitol. The location was excellent and so convenient but that is not why we returned. We had stayed a couple of weeks earlier and the staff and hotel went ABOVE AND BEYOND for us. This visit proved to be the same experience. The rooms were perfect. We had corner rooms and double beds to accommodate all of our family and it was very roomy. Once again, the staff was as friendly and helpful as we had found before. The Concierge level was an added bonus. Snacks during the day and a wonderful spread for breakfast. If you are in the area, there is no need to go any further than this Sheraton. Well done!!!
June 25, 2013
Rated 3 out of 5 by DaveN80 Sheraton Austin
The Sheraton Austin Hotel was OK but not great and not to the standard that I have experienced at other Sheraton Hotels around the world. For example, the Club Lounge was fair and the staff working there were good but the facility was crowded with loud children making it less than inviting. Parking was an issue nearly every time we pulled into the lot. Once there were no spaces at all. This is a problem when paying $16 per day for parking. There seemed to be a lot of management staff hanging around the lobby but nobody took an interest in the elevator that was broken the entire week we were there.
July 18, 2013
Rated 5 out of 5 by Traveler1999 Parking and Food
Parking in the downtown area is ridiculous. I had a friend meet me and they had to pay to park at the hotel and she was only there a few minutes to pick me up. No complimentary parking even for a few minutes for pickup. The only food besides roomservice available was at the bar. Went to restraunt and had to pay $8 to park. Also no bags provided when items purchased at shops. Who wants to walk around town carrying items.....
November 21, 2013
Rated 5 out of 5 by jbhpac Business Friendly Hotel
I booked my reservations on line after reading the reviews. It was just what I needed as a traveling business man.
The hotel was 1 block from 1-35 yet I never heard any traffic at night, nor were there any kids running thru the lobby in swim suits. The hotel was extremely clean and well-decorated.
Yes it was older , but the staff was extremely friendly, professional, knew the area very well. After being in meetings all day, it was nice to be in walking distance of several to a good restaurants. The concierge knew the restaurants and even offered to print me off a copy of their menu before I left the lobby. I was able to get a lot of work done without distractions. See you on my next trip.
July 12, 2013