Sheraton Austin Hotel at the Capitol

  • 701 East 11th Street
  • Austin,
  • Texas
  • 78701
  • Estados Unidos
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Rated 4 out of 5 by 233 reviewers.
Rated 4 out of 5 by Great location This hotel was conveniently located, very clean and comfortable. The free water bottles were appreciated on a 100 degree day. Front desk was very helpful I would stay here again without any second thoughts. August 23, 2014
Rated 2 out of 5 by waited a long time for hot water I waited for at least 10 minutes in the shower for hot water and eventually I gave up and called front desk. They sent a technician to my room and again he had to wait a long time for hot water too. He then told me that you have to wait a little bit for hot water to come up because they had a full house that night. He was nice though. However, I don't think 15 minutes was "a little bit" of wait. I have never been to a hotel where I had to wait that long for hot water. August 16, 2014
Rated 3 out of 5 by Amenties listed for Club Level not provided No appetizers or wine.beer etc for appetizers. Only old fruit. Not comparable to other Starwood properties on the club level. Staff was friendly but not enough help at checkout. August 20, 2014
Rated 5 out of 5 by Good Hotel in right location Staff was friendly and helpful. Rooms, parking were very good. Restaurant breakfast was good. August 20, 2014
Rated 1 out of 5 by not impressed I stayed at your facility and have to admit, less than impressed. The room seemed of lower quality than a standard Sheraton; the handle on the sink was broken, the mattress was swaying on one side and the overall ambiance of the room was less than impressive. Especially for greater than $250 for the room. On top of it all, as a platinum member, I was charged for the internet service. October 10, 2013
Rated 5 out of 5 by Exemplary Service This hotel was outstanding. A great view, the rooms were outstanding, but my personal joy was in the staff. From check-in to the phone service and the Club level staff - everything was one of the better SPG properties I've been to, including NYC. August 16, 2014
Rated 5 out of 5 by Nice Facility in convenient, downtown location I stayed here for two nights using rewards points in order to avoid multiple taxi trips back north while friends were in town. The front desk staff was very helpful, and waived the parking fee becuase I had to wait a few minutes to check in. I used the cardio and weight rooms, both of which were immaculate and in working condition. My room was clean and comfortable. Would definitely stay here again. August 11, 2014
Rated 4 out of 5 by Fine hotel, mediocre cleaning The hotel was nice and in pretty good shape. Good location and nice room, quiet, nice bed. I stayed two nights and the cleaning of the room while I was out during the day was very mediocre. I'm relatively neat when I travel, but there was clearly no vacuuming, no straightening of the bathroom vanity or desk, no tidying of anything other than the bed being made and towels being hung up. August 11, 2014
Rated 5 out of 5 by One of the Best! I lived in Austin for over 30 years and have attended many functions at this hotel. Now I live out of town but return on business quite frequently. All of the staff, from the front desk to the bartenders are fantastic and go out of their way to make us feel like we are home. Every once in a while we get a perk, like a suite, comped parking, or a free breakfast. The only downside I could mention is that I think they have been discovered, as it now seems that I am finding more nights full or with farily marked up rates than that of a year ago. Still, my primary place for downtown Austin. April 11, 2013
Rated 4 out of 5 by Room 433- Sheraton Austin at the Capitol We stayed in 433 and either the staff door (into an office a few feet down the hall) or the swinging doors (also a few feet down the hall through which Housekeeping push laundry carts) is very, very squeaky and somewhat obnoxious and definitely audible in the room. The conference rooms were freezing, more so than other facilities' conference rooms. I'm still trying to get my invoice to reflect the first three nights, billable to my employer, separate from the last night, which I paid for. May 28, 2014
Rated 1 out of 5 by Beware of Nigh staff! The front desk and security personnel were deplorable. They were rude and extremely difficult to deal with. I have never been treated so poorly in my 20 years of travel and over 400 nights at Starwood hotels. August 11, 2014
Rated 5 out of 5 by Luxurious comfort so close to the capitol. We chose this hotel because of it's close proximity to the capitol. This was our first visit to Austin as a family. Having lived overseas for many years we have grown accustomed to four, five, and seven star hotels. We were impressed with the service, spacious rooms, comfortable beds, and incredible city and capitol views. The sparkling pool and spa were fabulously refreshing after a long day of sight seeing and touring the city of Austin. There are many restaurants and areas of interest within walking distance of the hotel. The business club on our floor provided wonderful service, a great place to socialize, network, and hang out. We enjoyed our stay completely and are already planning on returning for another visit. August 10, 2013
Rated 1 out of 5 by Dissatisfaction, reservation # 345524718 I'm very unhappy with the cancellation policy of your hotel. You told me that because I wanted to rearrange my stay from two nights to one night that I would have to incur a charge of $199 for the night that I wanted to keep. I've been an SPG member and a Starwood Harborside at Atlantis own for the past 9 years. Incidentally, I was able to book a room at your hotel for Saturday evening for $159 dollars through Priceline. That room should have been offered to me when I was in the process of trying to rearrange my schedule. April 10, 2013
Rated 1 out of 5 by Sheraton Austin has Blackout Dates SPG policy is there are no blackout dates for using points. SPGs website says, "Free Night Awards are available when you need them to be. That means if a standard room is available, it’s yours, even during holidays and big events." However, when there is a UT football game, you CANNOT use your points for a stay even when a standard room is available. Standard rooms are offered on a prepaid basis and somehow they claim this makes the normally standard room non-standard. This is simply a cover up of a blackout date, It's a date points can't be used for the exact same room that points can be used on another date. It's a blackout date. UT football game (a big event) equals no using points for a standard room at the Sheraton. It's misleading, a ripoff . . . a blackout date! August 27, 2013
Rated 2 out of 5 by Way overpriced This hotel looks, feels and smells like it hadn't been updated since the mid nineties. My room had a strange odor and was plain and boring in comparison to what I paid. Staff was helpful and food was great. This place needs a makeover bad. May 31, 2014
Rated 3 out of 5 by Overall ok Not the best value and considering the parking garage and facilities downstairs I'd say average especially for the price. I'd spend some extra money to stay at the Westin to be quite honest. August 2, 2014
Rated 4 out of 5 by Great clean hotel, with some needed improvements I stayed here for a few days for a conference and arrived late at night. The staff was quick to help get me in and easily available for services, requests, and room service. The hotel is clean, staff is great and rooms are clean. Room service was timely, delicious and reliable. As for critiques, I had made a club room reservation, which is overrated at this hotel. The club room, while always available, rarely has food in it, other than drinks. The food was sub-par at best and would not warrant the increased rate, which doesn't include any alcohol. So $30 - $50 for sub-par food/breakfast and soda...is unfounded. As for the room service, while it was good, there was a delivery charge (which I never understand since there is no other option to pick up the food yourself) when room service implies a delivery and already included a self-satisfying 20%. November 15, 2013
Rated 3 out of 5 by You get what you pay for I arrived at midnight and looked through the menu to order food. The menu table of contents listed a late night menu but nothing was listed within the menu itself. I called the front desk and was told all food service was closed at 11pm...how can a Sheraton hotel not have a late menu?? I was told I could order pizza instead....no thanks, November 25, 2013
Rated 5 out of 5 by Another Great Stay The Austin Sheraton is located perfectly, close to major arteries, but away from the congestion of being right smack downtown. Easy to get anywhere. The property is in great condition, and the staff are helpful and friendly. I hadn't visited the hotel in a few years, and it was just as great as the last time we were there. November 11, 2013
Rated 5 out of 5 by No internet access and noise I arrived in the room and immediately could get on the internet without using the password given to me. After that I never could get on again. My room was adjacent to the elevators. Although it wasn't a major problem, I thought the building was breathing for a while until I figured out what the noise was. August 21, 2013
Rated 5 out of 5 by Great Stay! Was very impressed with this hotel. Nice indoor/outdoor pool that allowed use during both the warmer and cooler February days, and coupled with a spacious hot tub. Great BBQ lunch buffet at a very reasonable price. Overall a great stay! March 1, 2014
Rated 1 out of 5 by beware If you use their online registration, don't expect to get any of the things you put in the remarks section and ask for, like your group rate that was prearranged. They also will charge your card one month ahead of time and not refund you any money for any reason. January 23, 2012
Rated 2 out of 5 by Room not cleaned Just came back to my room, 826. It is 8.40pm and the room has not been cleaned. I am staying for three nights and am been charged an amount in excess of $2,000 due to some events in town. At this rate not even having the room cleaned is simply unacceptable. November 16, 2013
Rated 5 out of 5 by Love this Place!!! What a great experience as always in my beloved town of Austin. I love the location of this place and the staff is always so professional and polite. March 9, 2014
Rated 5 out of 5 by Extraordinary Staff Staff was wonderful. Very helpful and accommodating. March 31, 2014
Rated 5 out of 5 by Race Weekend Came in for the Austin Marathon and had a great experience. The hotel is older but offers a great fitness center/pool area and the staff make up for the aging building. It was a little noisy but thats to be expected on a weekend in Downtown Austin. February 20, 2012
Rated 1 out of 5 by So So This hotel has a great location for my work. So, I'll keep staying there. However, its pretty worn and the arrogance of the staff moves on to the do not recommend list for me. If you're in that area of town for a specific reason, book elsewhere. April 13, 2013
Rated 5 out of 5 by Downtown Hotel This is a good hotel for those needing to work in downtown Austin. March 25, 2014
Rated 4 out of 5 by Great Location! Excellent Staff Communication Below is an Honest review outlining my stay with at the Sheraton Austin by the Capitol. I believe that the executive has taken the necessary steps to improve all the issues that are listed below, I would like to personally thank Front Desk Manager Michael and the GM of the Hotel Robert Morgan for addressing the issues that we had during our stay and compensating me accordingly. , I truly appreciate the executive teams professionalism in handling this matter and I look forward to staying at the Sheraton Austin Hotel again in the near future. Pros: • Good location centrally located in downtown Austin • Some of the staff was extremely helpful (Director of Revenue Services & Manager Michael) • Would stay at hotel again • Room for improvement in representing the SPG brand with the change of ownership and renovation scheduled • Executive Team will address any problems promptly that you may have during your stay and provide fair compensation should it be deemed necessary Cons: • Power out in Executive lounge and no breakfast was served on March 24th 2014 • Coffee Machine broken for 4 days in the executive lounge • Door not working at the executive lounge and had to go down stairs several times to gain access to the lounge • 2 day’s during stay was notified the day of that water would be turned off for said duration of time • No hot water in the showers downstairs in the fitness room • Called in advance to ensure that we would be able to park the www.bullyprooftour.com trailer a secured parking spot as we have over 100k worth of sound equipment in the trailer. Arrived at hotel and was told that due to the new fire code that we would not be able to park the trailer on premise and was not provided any additional safe alternatives at the time which forced us to park the trailer on the street causing a great deal of stress and creating potential liability issues. • Was told that no roll away beds were available due to a fire code, upon further due diligence on my part found out that the corner rooms would accommodate a rollaway bed. • No paper in the printer in the executive lounge for 3 days called down on several occasions to notify the staff . . . Computer in the executive lounge has no virus protection and a plethora of bugs causing it to crash and run extremely slow. • Missing one reservation at time of check in • Extremely cold air blasting at the entrance of room 1504 May 9, 2014
Rated 3 out of 5 by Just not what I'd expect Aside from a great bar staff, I was dissapointed that I received no upgrade on a very slow Friday night and paid $26 for parking. The hallways smelled like old shoes but the rooms were spacious and the area is nice. February 9, 2012
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