Rated 1 out of 5 by LandedSPG NO SPG recognition yet again
I've written about this hotel never acknowledging SPG guests, especially Platinum but on my recent visit they took this level of indifference to new heights.
On a RACK RATE rate I was not only NOT upgraded to a suite or a SPG floor room I actually had their worst room, the smallest 30 sqm room at the corner of low floor. I travel enough to have a sense of the level of occupancy in a given hotel, but I especially have a sense about this hotel since I stay here about 10 times a year. I knew they could have upgraded me, they just didn't. Why I stay here if they are so bad with the PLAT recognition is because SPG has very little representation in Tokyo so the options are very limited.
The best part about this hotel is their amazing concierge! They are the absolute best!
But never ever being upgraded to a suite in over 30 stays and never ever feeling like your welcome by the surly front desk staff will always outshine the hard work the concierge try to do for you!
The rooms are generally clean and the food is generally good, albeit way over priced for this hotel, but the lack of SPG love is always evident. In fact this is one of those hotels you usually find on the exclusion list whenever there is a good SPG promo around! Be warned, PLATs are not welcome here!
This hotel barely meets the expectation level.
December 23, 2012
Rated 4 out of 5 by jll888 This hotel provide free shutter bus service
The free shuttle bus service was very convenient where its run every 15 minutes to the Shinagawa Station in the morning from 7:30 to 10:00 and to Meguro Station form 10:23 to 22:53. The shuttle to Shinagawa only have one way. From Meguro station to the hotel will pick up at the station taxi stand start from 10:30 and run every 15 minutes also. It is very convenient and the bus is very punctual. So remember to be there on time.
If you decide to walk, the nearest station is Shirokenedai which is just about 4 minutes walk.
November 26, 2012
Rated 5 out of 5 by Flyingtailor Very Impressed
Frist time in Tokyo and this hotel was a good choice. Rooms are small but I was given one of the larger rooms very nice. The food at hotel lounge main lobby was very good but the buffet breakfast could use a little work.
Service at the hotel was great very impressed.
Would I stay here again looking forward to it.
July 24, 2014
Rated 4 out of 5 by jll888 Excellent Concierge service
All the bell captain was very friendly and helpful. From the moment we arrive at the hotel, they are like our personal butler to take care our luggage, they escort us from check-in until we are in our room and explain all the features inside the room.
When we check out, they respond very promptly to our bell captain service call and take care all our 8 luggage till we board the airport limousine bus.
They are a very execllent concierge team and a thumb up for them.
February 24, 2013
Rated 4 out of 5 by ChrisKay Great location
I always keep on going back to this hotel simply because of its great location at Shinagawa station. It's just sad that there are no special rooms like suits available for SPG upgrades. I always tend to get the same room, doesn't matter if I have no SPG, Gold or Platinum level. I wouldn't recommend this hotel if you are used to nice Platinum upgrades.The location is great however.
May 18, 2014
Rated 3 out of 5 by Sue155 Not to Sheraton standard
A tidy looking hotel & the bathroom was not clean. Our pre-booked room was not ready when we checked in at 5:30 pm & they spent nearly 15 minutes or more trying to find another room. The room given to us on a SPG floor was very tired looking & had not been cleaned properly in the bathroom. The tiles in the shower had not been cleaned properly for a while. The worst hotel we stayed in in Japan. Very dissappointing.
April 9, 2013
Rated 5 out of 5 by KitaPOW great hotel for foreigners
The hotel concierge was one of the absolute best I've encountered at any spg hotel. They helped us plan our trip and went way out of their way to help and make sure we knew where we were going and even called our next hotel to pick us up.
Rooms were clean and comfy. Thankful they had a shuttle from the JR station to the hotel...don't recommend walking especially with all your luggage (it's not that close)
October 30, 2011
Rated 3 out of 5 by TravelDZ OK - but can be better
I stayed at this hotel twice on my last visit to Tokyo overall, a good hotel.
I was disappointed on my first stay when the pool was closed and under renovation. On my second stay. The pool was finally open, but I had to pay 1,500 points to use it. As Starwood Gold member I would expect access, at least to the pool, which I use regularly, without having to pay extra.
March 22, 2013
Rated 4 out of 5 by Ben2012 Located in a peaceful neighborhood
Good connections to/from Narita airport, and also the shuttle bus to Meguro station is much appreciated! The rooms and facilities are great, but breakfast selection could include a Japanese selection. It would also be nice if the hotel had a club lounge for more SPG recognition.
May 23, 2012
Rated 1 out of 5 by Sadexperience Miyako Hotel does not respect SPG Platinum staus
I had a bad experience checking in last week, which in turn made me discover several problems with this property. The checkin staff kept me waiting for more than 30 minutes because she could not find a reservation in her system when it was plainly in view in my own SPG account, when I checked the website.
1. Keeping me waiting more than 30 minutes for whatever reason was already unacceptable. She said sorry and gave me the lowest grade deluxe room. There is obviously no Customer Quality Promise at this property where the staff can say "if we keep you waiting (or fail in our service) we will waive this charge or that charge or give you an upgrade." Such a promise is important because otherwise the word "sorry" means nothing and the staff learn nothing from the mistake.
2. At all times, she did not even bother to check if I were a Platinum member, which accentuated the error even more. She said "you had made a reservation for a standard room, yes? I told her "did you know I am a platinum member". She said, "oh, is that right?" and went back to check, came back and offered me a deluxe room. I said one level upgrade is what you give SPG Gold members. For Platinum members I am entitled to the best available room. Also, you have kept me waiting for so long and drag this matter even futher with this kind of attitude.
In the end, they did give me a proper executive room, but after I complained that even with a third request, they only gave me a double bed deluxe room on the SPG floor.
This property staff (1) do not have problem solving skills (2) do not take ownership over mistakes clearly made (3) do not treat Platinum members with respect.
May 19, 2012
Rated 2 out of 5 by TGrec17 Below Par
It was just your average hotel with nothing special. Staff is bland, hotel lobby was bland, room was bland and they could definitely could care less that you are gold or premium. Oh, and be prepared to pay 1,600 yen just to use the gym, regardless of your status. Use this hotel to put your head at night and don't complain because it is what it is.
November 9, 2014
Rated 5 out of 5 by Wiktoria84 Great service!
The hotel service was extremely responsive - whatever I needed was arriving to the room very promptly. The health club facilities are good with Japanese style baths (this one had both hot and cold pool), dry sauna, huge swimming pool and gym. There is no lounge but platinum guests are offered complimentary services in the restaurants: breakfast (buffet or American), soft drinks all day in Bamboo and cocktails in Bamboo in the evening. The shuttle to the train stations comes in handy as well.
The only thing this hotel needs to improve is the room renovation, especially the bathrooms.
September 6, 2014
Rated 1 out of 5 by DontStayInSheratonMiyako Inconsistent charge and service with attitude
I stayed in this hotel for 2 nonconsecutive nights on Sunday and Wednesday. Both reservations made with single person under my name but actually my wife and my son (15 months) were with me. Both nights I checked in at the counter with my family and presented all of our passports. On Sunday night everything was fine, nothing was out of the ordinary.
On Wednesday check in, I was given an attitude service and comments that my reservation was only made with one person and my wife and my son are not allowed to stay with me unless I pay for more. I feel surprise because of my Sunday experience was not treated the same, where they didn't question the additional people at all. More interesting (or upsetting), is in Sunday night I was given a king size bed, which is fine because our son sleeps with us anyway. On Wednesday night I was given 2 full sizes bed. So the question is, why I was charged for two people, when given a room, which was actually intended for 2 people with 2 beds but no additional charge when I was given 1 bed (intended for one person?) but again for two people (2+1)?
Actually 2 beds were less convenient for us because our son can't sleep on his own on a non-secured bed to avoid rolling and falling, so a king size bed actually better for us. So after I agree to pay more ( I didn't even argue based on my Sunday experience where I was not charged for additional) and asked if there is a king size bed available, the guy just gave me an impatient look and shakes his head...
The whole conversation at Wednesday check in about my reservation was under 1 person and needs charge more for 2 and blablabla, was all with this kind of impatience and an attitude.
I am very disappointed and really can't see the value of being a Gold Preferred Guest (and trending for Platinum) and keep using SPG brand hotel for membership upgrades with this kind of service.
November 7, 2014
Rated 4 out of 5 by KFS67 Good SPG recognition.
Hotels in Japan can be a hit and miss, and I recently had some very disappointing stays with Starwood properties in Japan, but the Sheraton Miyako Tokyo met my expectations of Starwood.
The SPG recognition is good. While they do not have a club lounge, which is disappointing, SPG members get complimentary buffet breakfast in the restaurant, and evening drinks in the lobby bar (but no snacks).
The fitness center and equipment is ok, nothing fancy, but well above the standards of other Starwood properties in Japan.
Location is a bit off the beaten track, but hotel runs a shuttle, takes 4 minutes, to nearby Meguro station every 15 minutes.
Rooms are ok, but a bit small and basic.
May 1, 2014
Rated 4 out of 5 by jll888 Bamboo Lounge
Don't miss out the benefit of Platinum member to enjoy the free drinks at Bamboo Lounge at lobby. The ambient is nice and relax while having the drink there. We truly enjoy the moment at the lounge after a long day of sightseeing.
October 28, 2013
Rated 4 out of 5 by Ben2012 Healthy breakfast
The fresh fruit selection and "energy boost" foods in the breakfast buffet are very much appreciated, especially for road warriors like myself.
Keep up the good work!
May 25, 2012
Rated 2 out of 5 by Dingthat Out dated and not a good business hotel
Yesterday was the first time I have stopped at this hotel and, sadly, the last time. Looks very nice from the outside but that is where the 'nice' stops. The room was dingy and drab but the worst and inexcusable thing about the room was no power outlets!. The only power socket, by the desk, was already overloaded with plugs so to work, as you do in business, means unplugging something else. No socket near the bed so forget charging your phone. Staff friendly but really does now make up for lack of room facilities.
May 24, 2014
Rated 3 out of 5 by Zcip Serene Hotel, but rooms are small and dated
This hotel is very quiet, and peaceful. The staff are very friendly and helpful.
I like that they have a dentist, and some nice shops in the basement. Nothing like being on the road and getting your teeth cleaned.
The corner king rooms are tiny, and the facilities are dated...bathrooms are small, and bathtubs look like they are the original from the 70's.
It's an okay place to stay, but nothing wonderful.
February 8, 2013
Rated 5 out of 5 by TheMechanic Simply great!
Wow. That's all I can say. The staff here are the nicest people I have ever met! Having stayed in hotels all over the world, I have never met a more catering staff than this. Hotel also had free bus rides to and from the metro, even though the walk is short. Tokyo is amazing - but this hotel was the icing on the cake! Great job Sheraton Miyako. Promote the general manager and the rest of staff! :)
June 16, 2012
Rated 3 out of 5 by Darek direct connectionJR to all attractions of Tokyo
In Tokyo you have to move around by public transportation. Free bus to the train station on JR and a quick and direct connection to all the attractions of Tokyo .7-minute walk to the metro station. There is no club sheraton - only free hot and cold drinks in the restaurant at the lobby. It's an old hotel but I would recommend to all
October 11, 2013
Rated 5 out of 5 by FrequentTravelerSeattle Excellent service
n all my trips to Tokyo, I have always stayed at another Starwood property. Over the last couple of stays, I have not been as impressed with the service so decided to try the Sheraton Miyako. On this trip. I booked 2 rooms and we stayed there twice. Once before we headed out to Hokkaido and on our return. I asked for 2 interconnecting rooms for my family and also asked for My24 check in and out. This hotel is excellent. From the time. we drove up to the hotel, the bellhop and doorman were there to help immediately with all luggage. The front desk was extremely professional and accommodating. They extended the platinum amenity to my family and accommodated all our requests. The shuttle to the train station is excellent. Breakfast in the hotel is very good and the concierge incredibly helpful with recommendations. This hotel is definitely the one to stay at in Tokyo for consistent good service and a genuine feeling that they care. I am planning a return trip to Tokyo this year and plan on staying here again!
May 5, 2014
Rated 5 out of 5 by HKKT3 The hotel has an excellent and warm hospitality.
A warm welcome check-in , with a staff waiting for you with smiles.
A concierge service competent and willing to help your stay fruitful
A breakfast in a buffet style with some flavour of their famous chinese menu as well as fresh fruits and vegetables/
October 21, 2011
Rated 4 out of 5 by Ben2012 Located in an excellent part of the city
And the free shuttle bus to/from the Meguro station is much appreciated.
However, the lighting in the room is not sufficient. And the air conditioning in the room needs to be adjustable. It is simply too hot during the summer days.
August 3, 2012
Rated 5 out of 5 by DoubleR Wonderful staff
I traveled recently to Tokyo with my family to visit Japan. Let me state that the best thing about this hotel is the wonderful staff. They treated us like family every second of our stay. They were attentive to our needs and extremely helpful. The hotel is situated close to Meguro station, which can get you to some good tourist destinations. Shuttle also goes to one other station, but I forget which one. My only minor gripe is the cost of the gym/pool. The concierges were top-notch. I enjoyed the visit to the Sumo stable they arranged for me. Rooms were spotless and I slept very well. Very clean and very cozy hotel. I loved it and will definitely stay again as well as recommend it.
April 17, 2014
Rated 4 out of 5 by ChaotropicAgent Large, well appointed rooms, not far from a Mita line station
The Sheraton Miyako is pretty conveniently located if you're willing to walk about 8-10 minutes to the Shirokane-Takanawa station, on the Mita line. The rooms are significantly larger than a "typical" Japanese hotel in the Mita area. Pricing is consistently much better than those that might be found closer to Shinagawa station. The airport limo bus service does come to the hotel directly which is convenient if you don't want to deal with the Narita Express train. Breakfast offering is modest, sufficient, but not breathtaking. Hotel is within walking distance of a few cafes and an Isetan grocery.
If you're willing to sacrifice being "in the thick of things", the Miyako is definitely worth it.
January 2, 2014
Rated 3 out of 5 by YK061 Reasonable
This hotel is value for money.
September 20, 2014
Rated 3 out of 5 by KFS67 not the best location, but a ok hotel
Nice first impression, but location is a bit inconvenient. In general hotel is modern, but bathrooms are in need of upgrade, and fitness center definitely needs upgrade.
There is no Club lounge, but they offer a complimentary breakfast in restaurant, and drinks in bar throughout day (but no snacks).
Room is ok, but had expected a SPG Platinum upgrade which i did not get.
February 21, 2013
Rated 4 out of 5 by Gummibaron Large hotel with a great location
We stayed here after completing a 2 1/2 wk tour of Japan. We changed to this hotel from one in downtown Tokyo when the tour ended. This hotel was close to Meguro where a friend of ours lived and was also between two train lines that took you everywhere! The hotel is large, the SPG rooms were small but adequate but in need of updating. There were several restaurant choices to choose from and the town offered some other options. The staff were quite responsive. We arrived well before check in time so they kept our luggage in a store room. We had free internet but each night it had an issue that was quickly resolved by the tech person. The concierge was always very helpful in giving directions, answering questions etc. It was a large hotel but it felt very personable. everyone was friendly and the rooms on the SPG floor were very quite. A nice location in a clean, suburban type of setting.
August 9, 2014
Rated 4 out of 5 by Anyaw Great Concierge
Thank you to Yasuko concierge extraordinaire at this hotel. When we arrived she had a complete packet of info we had discussed (through email) prior to our arrival . Knowing about my severe fish allergy Yasuko made perfect dining suggestions complete with dialogue with the chefs and a note just in case there were any issues! She was delightful, helpful and made our time in Tokyo a complete pleasure.
Kudos also to Oshida at the front desk who was the only one to treat us like Gold level members in a long time!!!
October 23, 2013
Rated 5 out of 5 by Dougie2013 Tokyo's little secret
Thankyou Mr Suzuki, for finding us two rooms in your sold out hotel that saved us from sleeping in the foyer. You certainly went out of your way to make this happen and saying thankyou then just didnt seem enough, so I have responded here.
What a great little spot, with a shuttle to the station and shops, and some of the best small restaurants only a few dollars away in a taxi. Yes, its not the most populated area at night near the hotel but thats what makes it quaint for one of the worlds busiest cities.
November 28, 2013