Rated 4 out of 5 by Les80435 February 29th, 2011 Platinum SPG Review
Renovation and change in branding took place w/i last 14 months. We could see the hotel as we drove toward the airport, but the exit isn't labeled. We were able to drive thru the airport parking lot, at no charge, and then get to the Sheraton parking lot. Rooms are nicely updated with lots of outlets to charge electronics. We were on the Club Floor, however we were unable to adjust our thermostat at all. This we reported the next morning.
The internet connection was the most convenient, user friendly and fastest of any Starwood property we have ever visited! This type of service should be the norm at every Starwood property.
March 6, 2012
Rated 5 out of 5 by ANK2013 Awesome Food and Conveniently Located by the Airport
Recently renovated, really conveniently located by the airport, and has 24 hour shuttle service to airport. I found staff to be really courteous, and service oriented. The food at bar, and room-service was always exceptional throughout my stay. Unfortunately, I arrived a day late due to cancelled flight so I requested front-desk to see if the hotel can adjust the charges. Hotel manager reached out to me within an hour, and resolved this for me immediately. All with dazzling smile! I will certainly stay at this Sheraton Albuquerque during my future visits.
Each staff member I ran across always greeted me with smile! Please keep up this level of service and standard!
March 24, 2013
Rated 3 out of 5 by HappyCosmicLady I doubt you will publish this review
After staying several times at this hotel, I was disappointed this time. I had to pay almost twice what I paid in the past for this stay. I scheduled a breakfast in the room and it was not delivered. They failed to even pick up the card on my door which was placed on the knob well before 3:00 AM. They kept me from taking my medications in a timely manner and failed to meet my needs.
February 13, 2014
Rated 5 out of 5 by Twinkle This hotel was excellent
The friendliness and customer service of the staff was among the best I have ever had. The rooms were tastefully decorated and the furniture design was very good.
The green chili stew was superb but the Gruet split was exceeding overpriced.
March 10, 2014
Rated 3 out of 5 by 1Giver Room Great --Food & Bar Service NOT GOOD
The room was great and very clean and comfortable. HOWEVER --we were told at the bar at 10:50 PM the only food we could have was the green chile stew - then five minutes later the bartender allowed the man beside us to order a salad and turkey sandwiich -we were not given any choices --while the bartender continued allowing others to order from the lite menu. The next morning service was sooooo slow for breakfast thaty we left after getting our ice tea and sitting for 25 minutes without being waited on. FOOD & Drink service needs work!
February 21, 2012
Rated 1 out of 5 by Rick2166 Room ventilation system horrible; noise from other rooms and hallway
The ventilation system spewed stale, malodorous air and was very loud. Turned it off but was unable to get fresh air into room entire night. Room not sufficiently soundproof as noise from adjacent rooms very noticeable -- could hear dialogue from their TVs and their conversations.
December 18, 2013
Rated 4 out of 5 by JGonzo Excellent Renovation
The newly renovated rooms were fantastic. I was immediately recognized as an elite member at check in. Check-in process literally took less than a minute. I was in my room on the SPG floor less than three minutes after parking my car.
The new rooms are extremely well designed. Great work area and a fantastic bathroom layout.
The hotel is extremely convenient to the airport and the staff was excellent at anticipating and meeting my needs. This was one of the better Sheraton properties in which I've stayed.
February 22, 2012
Rated 1 out of 5 by mneal17 Defeated the Purpose
We had a 6:30am flight back home out of ABQ after a week long vacation in NewMexico/Colorado. The plan was to get some rest Saturday night before the early flight. Wrong! First I had to wait over an hour for the shuttle to pick me up from the rental car center...I had to call and give my name three times. Then at 2am, a party broke out in the hallway and nearby rooms on the SPG floor. I tried to call the lobby for over an hour...no answer. I went downstairs and there was no one to be found. The party then moved to the room next to mine...it was extremely loud...the walls must be paper thin. The party noise finally stopped at 4am...just in time for us to wake up at 4:30 am...a well rested 30 minute slumber! This was by far the worst experience I've had at a Starwood property. The positives...very close and convenient to the airport and the hotel was clean!
March 26, 2012
Rated 4 out of 5 by seanny Clean & Friendly but Lacking...
Overall, the hotel is nice, the food was good and the staff was friendly. However, the fitness center is a joke (except for the cadio which is fine). Also, if you want to use the lobby internet computers, be prepared for "dial-up" type speeds. Lastly, the television signal goes crazy about every 15 seconds for unknown reasons. I was there 3 nights and this was a major annoyance which no one in the hotel could explain or fix.
March 10, 2012
Rated 1 out of 5 by gwillikerrs Allows dogs in rooms
I called the front desk around 11 PM after the third barking incident next door, followed by the owners loud command to stop barking. The hotel evidently sent security as I heard a loud knocking on the door of the room next door. Of course I was good for a couple of hours reading time as I'd had a nice nap. Was awaken again at 6 AM with barking... I won't stay at Sheratons if they allow dogs in rooms...
July 28, 2012
Rated 5 out of 5 by Littleworldtraveler Breakfast
I love Sheraton....thank you for everything. However, traveling with my grandchildren, I find that they enjoy a complimentary hot breakfast at the hotel that offer that.. Wish you would provide that!
February 4, 2014
Rated 5 out of 5 by Nick Amazing
Your staff made us feel right at home in times of trouble!
May 28, 2013
Rated 5 out of 5 by Forbusinessandpleasure Stepping it up
I shied away from this hotel for a while due to hostile and rude customer service. The last two times I stayed here they have changed their tune. The front desk staff, bar staff and club lounge staff were all very friendly, courteous and helpful.
This hotel is very convenient for flying out of ABQ, and is just minutes from the airport. Despite the proximity to the airport I have never experienced any obtrusive noise from the airport.
The rooms are very large, nice work area and decent sitting area. It is an older hotel but the remodel was nicely done. They are also very clean and well maintained.
The restaurant and bar are above par for hotel restaurants and bars.
I had been treated hostile in the club lounge in past stays, even asked to provide my ID despite having a key card to open the locked door, when I indicated I did not have it they asked me to go back to my room and get it; management did Nothing when I addressed the issue. Again they have stepped it up; the last two times I have been here the lounge staff was friendly and courteous. They have also extended the club hours to 9PM (nice touch) and added a desert item to the evening selection. With these new touches it is one of the best club floors.
If you like to relax in a spa at the end of the day they don't have one.
February 26, 2013
Rated 5 out of 5 by AlecM Comfortable, Attractive, very good value close to ABQ airport
I've stayed at the Sheraton Albuquerque Airport Hotel twice already - in both cases got a room at a good rate.
Room is comfortable, large, elegant and up-to-date, with very comfortable bed.
Restaurant in lobby is good - and open until 11 pm - which is great for us travelers coming in late. (There are also other food options such as in-room dining which I *believe* are around-the-clock.)
Staff is very professional and appropriately friendly - from the airport shuttle driver through to reception. A customer-focused approach is obviously maintained.
Excellent/ frequent shuttle service.
Doubt I'll stay anyplace else when I need to fly out early from ABQ.
January 18, 2013
Rated 3 out of 5 by stacia26 Room's ventilation had problems
Rooms 1401 and 1403 both had heating / air flow issues. We called the maintenance person and he did what he could - however, it didn't help. The air blew continuously and it blew cool air. 1401 had her heat up to 85 degrees and it was very cool in her room. We tried and tried to adjust to different levels hotter/cooler but there was no difference. In 1403 we just shut the power off - it was better than the cool air blowing continuously. We spoke to the person at the desk in the morning as well.
The rooms themselves were nice and they were clean. No problems there. The restaurant staff were great! We had Nina as our server at supper - she was fantastic!
November 4, 2012
Rated 4 out of 5 by DownhillSkier Bed Linens / Hotel Restaurant
Overall the hotel is great and we will probably return.
However, the bed linens were so stiff they made noise every time we moved! And the mattress was a little on the hard side. So needless to say, our nights sleep wasn't so good.
The service in the hotel restaurant was a bit slow. My meal had mushrooms which I specifically told them to take out. The waiter said the Pesto wasn't any good and told my sister-in-law they'd make it without the Pesto. When the food did come my husband's wasn't there - the chef had dropped his hamburger on the floor and had to re-make it!!! They food was good - just getting it was a chore.
December 31, 2012
Rated 3 out of 5 by sashasmom nice stay, but...
Our recent stay started off great and I honestly would have rated higher EXCEPT for my discovery of the incredibly filthy bathtub drain when preparing for my night's shower after a 8-hour road trip...tub draining very slow...saw floating hair in water...looked in drain and pulled out a golf ball sized wad of hair PLUS a button, 2 disposable razor blade shields, and bath soap wrapper...which made me wonder about the housekeeping staff's attention as well as whoever inspected and passed the room...I find it hard to believe they would've not noticed the slow drain and bothered to check for the reason. Disappointing.
August 4, 2012
Rated 5 out of 5 by KarenS Just what we needed!
We were in the area for a trip into Santa Fe. Since our flight was leaving from Albequerque we decided to stay the last night near the airport choosing Sheraton simply because it was so close (walking distance to airport). We were very pleased! The hotel was very clean, tasteful modern decor, very nice bathroom area, comfortable bed with quality linens,air quality was great, hotel staff was very friendly, check in was a breeze, room rate was reasonable. We ordeded room service..food was very good and reasonably priced. Even though the airport was walking distance we decided to take complimentary shuttle on which the driver was so nice and pleasant! Would stay there again..
December 25, 2012
Rated 3 out of 5 by Re41 Paid for what I didn't get
I paid for club level which places you on the top floor. It was past 3, when check in was and there was no room available. I was placed on 7th floor with access to the 15th floor. I was disappointed and since I arrived to the hotel at 10:30 am I just wanted to get in and take a shower after traveling all night to get there.
After the first day they cleaned my room but I was clearly out of shampoo & conditioner and I had to track the lady down to get more. In other instances they are pretty good with replacing them. Rooms were comfortable, air conditioner starts to put out dry air overnight. Me and my room mate woke up in sweats every night. Not sure what the deal is there.
May 21, 2013
Rated 5 out of 5 by kallman Great under pressure
The NCAA tournament was in Albuquerque and the Hotel was busy and bustling. I was recognized as an SPG member at check in and the process was a breeze with the little details taken care of with the two rooms I had reserved. The new rooms are nicely laid out with a work area and an easy to use internet. I was on the club level and the hospitality we received was fantastic. When the airport was shut down the Sunday of our departure that’s when the staff really shined! The hotel is extremely convenient to the airport and we could monitor the situation easily and the staff was excellent at meeting our needs. Bad weather, tested and tired travelers the staff performed magnificently.
March 22, 2012
Rated 1 out of 5 by Katrina Horrible Employee!
We stayed in this hotel overnight in December. When we arrived, after having been traveling for over 10 hours, we were assaulted by an angry worker who yelled at us for trying to use the luggage cart. He continued to yell at us until we took our luggage off. He then yelled across the lobby at the employee who checked us in. Then he yelled at us that he wanted to "help" us take our luggage upstairs. We've stayed in Sheratons all across the world and have NEVER been treated so badly. I turned in the comment card with all of my information, and the hotel never contacted me. We will NEVER stay there again!
February 22, 2012
Rated 4 out of 5 by SSusan Love the hotel, breakfast was a problem
The hotel is clean and we felt well taken care of until breakfast. After having to tell someone that our order hadn't been taken we received luke warm coffee, and the "warm ups" were also luke warm. My husband asked for no butter on his pancakes, he got butter. Syrup was served cold. I ordered fruit, yogurt and granola parfait and a side of hash browns. There was no granola in the parfait and I didn't recieve any hash browns. We also noticed that there was a buffet in the back room after we'd ordered. Wish someone had mentioned that, we could have picked our own meal and avoided all the problems.
September 24, 2012
Rated 4 out of 5 by DHSF Rojo Grill
1) Some of the waitstaff are a little too gushy, but then at the same time oddly inattentive after the order is taken...no checking on water, drinks, asking about whether coffee is wanted, etc.
2) The morning of check-out I was counting on breakfast beginning at the announced time of 6 a.m., but while the chef had arrived there were no waitstaff. The front desk tried to make it possible for me to breakfast on the 15th floor, but the card was not read by the elevator...by the time all of that happened, it was too late to go back and try again. This was an unusual occurrence, but still irritating.
March 29, 2013
Rated 4 out of 5 by Judy10 good dog friendly choice
On a long road trip, we searched for a comfortable dog friendly hotel with plenty of green grass (to walk the dog). We selected this hotel because it was so close to I 25 (and 40). We never heard one airplane take off during our stay. Our only disappointment was that our room was close to the elevator ( specifically asked to be away from the elevator) and we could hear the ding ding each time it stopped on our floor. Also we ended up with an adjoining room door and we could hear every word spoken by the guests next door. Otherwise, the stay was very pleasant and would definitely stay again.
April 14, 2013
Rated 2 out of 5 by DN2003 Bad stay
I contacted customer service last night about my stay but was cut off. I had many problems with my visit. The room was freezing in spite of setting the thermostat to 82 degrees. I was told by the front desk that a water bottle would be sent to my room right away. It didn't get there til check out. And, my wake up call for 5 AM so I could catch my flight didn't happen. Instead, a hotel employee knocked very loudly on my door at 5:25.
Overall, I rate this a poor hotel stay. I would have contacted management, but even the shuttle to the airport was late, and just " shmoozing" with staff while guests were anxiously waiting to get to the airport in time for one of the busiest flying times of the season.
December 21, 2012
Rated 5 out of 5 by DR99 A culture of excellent service
I recently stayed the Sheraton Albuquerque Airport Hotel and was pleasantly surprised but the extraordinary service I received. Every member of the staff I encountered -- from the front desk, to the restaurant, to the airport shuttle -- was genuinely friendly and thoughtful. They were clearly committed to meeting (and even anticipating) the wants and needs of hotel guests. Kudos to the management for creating such a culture of fine service. Throughout the year, I stay at several business hotels across country and I have to say the Sheraton Albuquerque Airport Hotel was a real standout.
February 19, 2013
Rated 5 out of 5 by Larapoy Great stay, great product
My family stayed at the SAAH after a trip to Santa Fe; we had an early flight out and thought it would be easier to stay near the airport.
I was pleasantly surprised by the overall physical product of the SAAH, the rooms are well appointed, the staff very friendly, restaurnat was "ok" but overall our stay was better than I had expected it would be.
We swam in the pool, had cocktails in the bar, had hors d'oeuvres in the club lounge and ordered dinner in the restaurant.
I would definitely recommend this property as a lovely, clean, pleasant hotel extremely convenient to the ABQ airport.
September 25, 2012
Rated 5 out of 5 by Paymyway2013 abq airport
I was promptly greeted by the front desk lady and the bellman. Both were kind and helpful. I was traveling with a new dog and the bellman was very assisting in getting me into my room with no hassle. The room was an 'accessible' type room, but was very comfortable. I have noticed that when I use my SPG points , these are the rooms offered. I don't know why. All in all, a very nice hotel with a good staff, i spoke with the lady washing the lobby floor at 430am and she was a happy camper . If Corp. Sheraton keeps their employees happy I would be glad to stay here again. .
September 5, 2013
Rated 4 out of 5 by Leigh42 Great, just a couple areas for improvement
The hotel is great, rooms are very clean, bedding is ultra comfy, and it's very quiet. Just a couple of suggestions for improvement. One, I checked in at 5, and rooms still were not fully cleaned. Even when full, can't the housekeeping staff start earlier? Second, I was with a group, and box lunches during our meeting were practically inedible, grandmas brand cookies, mushy apples, and mediocre wraps with too much mayo and limp lettuce. The names of the different options were misleading too, what kind of lunch am I getting when it's called "Casino" or "Duke City? No idea.
August 19, 2013
Rated 5 out of 5 by Me20013 Unexpected Luxury
I had to book a hotel near the airport for a very early flight the next morning. A colleague recommended the Sheraton as it was close to the airport. I was expecting the typical small basic room with an open closet and sticky floor. I was very pleasantly surprised to find a recently renovated hotel that was exquisitely appointed (Dark hardwood floors in the entrance, built in closets, marble and tile bathroom). The bed was one of the best I have slept in recently. And the staff were all perfect. It also had a restaurant that had wide food (and seating) choices.
August 16, 2013