Rated 5 out of 5 by Kyle20 Great place
Terrific staff and great food
December 25, 2013
Rated 5 out of 5 by taffy345 Excellent option for business
I stayed at this hotel since it was recommended by a coworker. This hotel was near where I was going, so I used their shuttle constantly. This was a great perk, the drivers were corteous and always on time, but you need to book it in advance so you can have the time you need for transporting you. I was in a business trip with other coworkers and sometimes we woud call the hotel to pick us up. Great service!
We received excellent service from all personnel, from the room-service to help desk. Room was nice and adecuated for my needs, but wifi was not excellent, that's my only negative issue.
Overall, this is a fantastic hotel if you're going to stay in the area.
July 30, 2013
Rated 4 out of 5 by FLSL good and bad
The staff at this hotel are way above my expectation. Very eager to please. The rooms are weird. The door is heavy and on a tight spring and slams for the most part (and thus you hear everyone ELSE slam theirs). The blinds do not block out all light, so before 6 am, you'll be up if you are someone that likes it dark. If you are wanting to wake up early, this hotel is great. If you want to sleep in, this hotel is not for you. And the desk is positioned right over the a/c, so bring socks if you need to work, or your feet will freeze. But the desk is very large and very nice. The bathroom is great in its layout and the bed was super comfy. Club lounge is very nice.
July 15, 2013
Rated 3 out of 5 by JJJ325 Mixed
Newer hotel so everything rooms are nice and beds still in great shape. Club is average but the food is not always fresh. If you get to the lounge at 6:30 or 7 pm, the food is aged buffet. Rairly am I recognized as Platinum at arrival. Even though there are club rooms available, they are not always offered. After I check in and am told no Club rooms are available, I go online do a aimple search and see there are. Main Lounge has way overpriced drinks. 7 dollar draft or 11 dollar glass of wine.
One time I did not get a paper and was told they are going green. Too funny.
Things can be fixed to make this a great hotel.
May 27, 2012
Rated 4 out of 5 by Skijunkie Terrible Internet Connection
I'm assuming the hotel has heard this before, but nothing seems to be done about it. The wireless internet connection is terribly slow for a business hotel. I work in IT and I'm dependent on normal to fast internet connection to conduct business after-hours. For some reason, the connection is EXTREMELY slow from 6pm to 12am. It could be this is when many of the other business guests are doing the same as I and working, but the hotel needs to step-up the wireless connection speed during these critical hours. I would not recommend this hotel to someone who has the same business needs.
October 21, 2013
Rated 5 out of 5 by Micun72 Taking Care of SPG Preferred
I booked a last minute trip to this hotel for a crucial business meeting. All of the rooms were sold out, and originally the front desk offered to call around to local hotels to find me a decent place to stay. After learning that I was an SPG Preferred Rewards member, they booked me in the spacious "Chicago Suite" at no additional charge over standard room rates. When I arrived, the staff was extremely friendly and helpful. They even gave me directions to my nearby meeting and slipped MapQuest directions under my door overnight. This is the kind of service that helps those of us that travel frequently decide wear to stay. Thanks so much for all that you do! It is most certainly appreciated.
August 7, 2013
Rated 5 out of 5 by Chisno Great Hotel and Staff
First time ever staying at this hotel and would recommend it highly. Staff was great, but Joe who works both the bar and as the in-room dining host did an outstanding job. Joe was warm, friendly, and personable. He was very engaging while my fiancé and I shared a few drinks at the bar as we discussed Bears football. Also, he was very accomodating when my fiancé did not like her wine choice, and quickly fixed the situation well above our expectations. Lastly, we called for food about 5 mins before the deadline for in room dining and he was there within 15 mins! Overall, the hotel was very clean, pool and facilities were awesome, and I would recommend this hotel for their people and location.
August 22, 2012
Rated 4 out of 5 by nancy59 very comfortable room
we had a nice 4 day stay. Location was great~ across from shopping area and restaurants. Room was quite large with nice size bathroom. My only complaint was we had to go down to lobby early one morning because housekeeping didn't leave any extra soap or toilet paper in our room the day before and we ran out.
December 2, 2013
Rated 5 out of 5 by Bruce61 1st in comfort and amenities
Our preferred membership was recognized at check in which went very smoothly. Also I received a discount as an AARP member. Several chains do not offer.
The room provided plenty of space and comfort for both of us and the King bed was very comfortable. Nice pool and whirlpool. The bar area was comfortable with the added touch of the fireplace. Staff was a attentive. Would recommend Northbrook to others.
November 25, 2013
Rated 4 out of 5 by BeHank Guarantee request not met
I had booked a king room on the club floor for this stay, which is what my reservation states, upon arrival, I was told there were no king rooms available and was given a double. Very disappointed I did not receive the room I had booked with guarantee.
December 4, 2013
Rated 4 out of 5 by Sacking Nice Stay
Got to be a bit concerned when the staff has to post a notice in elevator asking children not to run in the halls. (Though that really questions the quality of adult supervision of the children).
Stayed over Thanksgiving. Almost always stay here when visiting family.
Convenient and quality staff.
December 1, 2013
Rated 5 out of 5 by Yogi Terrific Hotel - Great Staff and Location
This is a great place to stay - close to Chicago O'Hare Airport - close to Chicago's Downtown - and close to the business parks in the northern suburbs of Chicago.
I've stayed here many times.
There are plenty of things nearby on campus, Whole Foods, Pin Stripes Bowling, REI, etc.
The staff is super friendly - there is a free shuttle to get you around if you don't have a car of your own - and the Platinum attention is very nice.
This is a small and very warm hotel - a pleasure to visit.
My only negative comments would be the bar/dining area - here the service has been spotty but the food is quite nice. That, and the water temperature in the bathrooms is too high - be careful!
All in all - terrific.
May 2, 2012
Rated 5 out of 5 by Llaz Always excellent
I've stayed here multiple times and each time has been excellent. The rooms are comfortable, with great beds, great amenities and are quiet for a great night's sleep. The staff are helpful and do whatever they can to make you at home. I've requested a yogurt parfait to go, restaurant recommendations, and directions on Windows 8. When staying on the club level, our inbound flight was delayed, and the staff brought more food for us as we were at the tail end of the evening appetizers. I've always felt well cared for, and when visiting family in the area, this Sheraton has become home.
As an added bonus, there is a large shopping center across the street, with a Whole Foods, CVS, REI, Potbelly, Starbucks and more shops that you could possibly need.
October 8, 2013
Rated 4 out of 5 by Muthie 2012 Labor day weekend
I'm a heavy set guy, and over all this place was very good. The bed was one of the best I've ever slept in with excellent pillows. The bathroom was good over all, but the shower could have been slightly larger, but loved the sliding doors and the bathroom door was very kewl (an kinda Asian sliding wood & glass). the desk with plugs and Ethernet right on top was another nice bonus. I was very happy to see the pool/spa open 24 hours so I could use late at night. The only slightly bad thing was it was sometimes hard to get the shuttle over to where my convention was based at.
September 6, 2012
Rated 3 out of 5 by yogirocco Dirty Room
This may have been an isolated case as I have never had such an issue at this property before. There was a half empty pizza box under the wardrobe, hairs in the tub, a used bar of soap and white duvets with major stains. One the floor between the bed and nightstand was one long piece of used dental floss.
November 21, 2013
Rated 4 out of 5 by Upnorthlive Indoor pool was a treat
Indoor pool had great hours (0630a-1000p).
Only downside was had to walk across lobby to get to it.
Was surprised that the SPG lounge was not available to us as Gold Members - site specific? We spent 3 days at a Sheraton property in Oct in Pittsburgh, PA and the lounge was available to us. Very confusing.
November 20, 2013
Rated 5 out of 5 by Edward2 My review
Nice hotel and well priced in a good location
November 27, 2013
Rated 2 out of 5 by Bluelake Not satisfactory
Very disappointed. After making a reservation on Monday for Wednesday night room with a king sized bed and confirming the reservation on Wednesday morning we arrived late to find no room with a king sized bed available. Every time I spoke to the hotel I informed them we would be arriving late. I was told there would be no problem with a late arrival. On our arrival at 10 PM we were told there was no room available with a king sized bed. I was not offered a discount from the rate I was quoted. The night staff was not the best.
August 27, 2013
Rated 2 out of 5 by JK1980 OK hotel, but set your alarms
Room was good. Bed, gym, pool area were all what I'd expect for a Starwood property. Biggest issue was with staff, specifically not getting wake-up calls. I was staying at this Sheraton for 2 nights for a work conference in the area. Each night, I asked for a wake-up call for the next morning, and I didn't receive a call either morning. This could have been disastrous if I hadn't luckily woken up on my own. Also, I wasn't recognized or given any special gift at check-in (ie free drink at bar), which I'm usually offered when staying at a Starwood. As a long-time SPG member, I've come to expect better at Starwood properties. I always prefer Starwoods due to SPG benefits, but I'd probably look at a different hotel next time I stay in the area.
February 25, 2013
Rated 4 out of 5 by Smartycat Love this hotel for value, location and cleanliness!
I recently sold my condo in the city but still travel to Chicago frequently to visit my son in Glenview. This hotel is easy to access from O'Hare and the city. In addition, there are numerous things to do within a mile or two from this hotel. Great shopping, restaurants, activities etc. make this hotel one of my favorite destinations. The staff is friendly, the rooms clean and good size and amenities (workout out, pool etc) make for great value. The only call out would be the thin walls. I would recommend this place to anyone.
August 20, 2013
Rated 1 out of 5 by Michael999 Disgusting used water bottles and tissues
I'm writing this as i'm in my room for the unacceptable housekeeping that i'm staying in. The 2 complimentary water bottles have been used - unsealed, some water drank out of them, bottle label missing - and they have the nerves to put the "complimentary water" tag back onto them. The tissue box clearly had extra tissues stuffed back into the box. Who knows if those were used too. This is disappointing for a Sheraton property and is disgusting.
October 18, 2013
Rated 3 out of 5 by sanders13 Mrs. Andrews
your front desk was the most unfriendly group of young people. Nick and the blond young girl (sheena?) do not even make eye contact with you and it seemed like a major inconvenience for Nick to answer a couple of questions my 80 year old father had about his room rate????!!!!!! i work for sheraton and i thought he was disgusting to put it mildly. he should wear a name tag as well!!!! Rose in the restaurant was alot of fun and a delight as was the woman the next morning - 8/20/12 Housekeeping girls also very friendly
August 23, 2012
Rated 5 out of 5 by dawnster Great Accomodations
Manager, Rachel, was awesome!! Facilitated an early check-in for us so we had time to get ready for a wedding after a long road trip.
One glitch was the shuttle service from the reception. Different driver waited at a different spot than where we were dropped off and left without any of us. Had to wait over an hour for a return shuttle. Entire reception was shutdown and cleaned up before we were picked up .
October 7, 2013
Rated 5 out of 5 by Bennett99 This hotel and staff were great!!
I recently stayed at the Northbrook hotel and found it to be impeccably clean, comfy and relaxing. The staff was very attentive especially the club level staff we were treated like family. I highly recommend the location and would book my stay there again without hesitation.
October 29, 2013
Rated 4 out of 5 by YMail1974 Comfortable bed
Very good. the lounge has couple of fridge and the one with the milk and juice are always locked.. the other side that contains water and soda is okay.
Just not sure if it is only for viewing and not for anyone to consume those
November 1, 2013
Rated 4 out of 5 by MomtoTeenBoys Weekend Family Travel
Our room was especially clean and the staff was very welcoming. We did not like was that there was no fan in the bathroom, traveling with teenage boys this is a must. The only sink was IN the bathroom, also not optimal for traveling and needing to share a bathroom. The pool area is very small, only four chairs and is all indoors. No area to sit outside in the sun. Nice decor throughout the hotel and very friendly attentative staff. Overall a nice stay!
August 19, 2013
Rated 5 out of 5 by XXXX Great place
Comfortable room, courteous staff, nice amenities, good location, located near major highway, free parking
November 3, 2013
Rated 1 out of 5 by AngryCustomer789799 Overcharged $1000
When I checked in, my colleague was charged a substantially lower rate. I tried to clear it up on checkout, and I thought we had solved the problem, but the receipt I got back was extremely confusing. The receptionist assured me it would be OK, and I didn't have time to probe any further as I was late for my return flight. When I went to submit my expense report, I found that I was overcharged over $1k! When I called the hotel back, the receptionist told me that she could see the details of my account, and that the "account team" wouldn't be back in the office until the following Monday. At best, I won't be able to submit my report until Monday and I won't get reimbursed for another two weeks. At worst I'm out over $1k. Suffice it to say that I will never come back to this hotel, or any Sheraton property, and I will share my experiences with my coworkers, our travel staff, and our travel agencies.
September 28, 2013
Rated 5 out of 5 by MarkK A true Sheraton Experience
This was my first stay at this hotel and it was a great experience. I had some reservations about staying based on several reviews, but decided to try anyways. I was glad I did. I recently stayed at another Sheraton property where I was greatly disappointed. The service experience and overall attention of the front desk staff was EXCELLENT!!
October 10, 2013
Rated 4 out of 5 by Ryan27 Best Sheraton I've ever stayed at
I have stayed at this property numerous times, and it's the best Sheraton I've ever stayed at. This time, for a small difference and a AAA rate, I upgraded to the Club Floor. I was unable to experience the Club Lounge in the evening, but the continental breakfast was perfect for me. It included hash browns, scrambled eggs, oatmeal, pastries, toast, yogurt, and just about any beverage you could think of. Also, the employee that replenished the Club Lounge was exceptional.
March 11, 2013