Rated 2 out of 5 by TRX934 The Weirdest, Most Awkward Hotel
The Weirdest, Most Awkward Hotel
Hotel was built in what used to be a parking garage and still feels like such. Although brand new, it seems like nothing works and everything is broken. First room they gave me had a completely cracked window. In the second one, blinds and towel rack were hanging by a thread.
Was there in January and they could not heat the place up. Needed coat and gloves to roam common areas or to walk from room to elevator (which felt like kilometres!). Front desk employees working with coats and hats jumping up and down to try to keep warm does not qualify as a “Warm Italian Welcome”! In-room heating stops when you remove your key and leave. Was away all day so room was freezing upon return and the night was not long enough to bring the temperature back to normal (14C is OK for camping but unacceptable for hotel room!).
Was unlucky enough to be there when the hotel was hosting a conference of some sort. All resources were dedicated to the convention. This meant no access to the only dining room as it was reserved for convention attendees, tables and chairs from other common areas were removed and used for the convention. Going to the bar for a drink meant sitting at the bar (if a stool was free) as all tables and chairs had vanished!
Check-in takes forever, while check-out is even longer. I could go on and on but in a nutshell I found this place to be the weirdest, most awkward Hotel ever!
January 22, 2012
Rated 4 out of 5 by paulygurl Malpensa experience
Love the mountain view and supper short walk to airport.
January 27, 2014
Rated 5 out of 5 by lglobe Great way to finish a trip in Europe!
What a great way to end a trip in Europe!!!
This hotel is conveniently located next to the main terminal and you feel in a secluded area. This is not your common hotel. It is luxurious and the staff is amazingly responsive. If you ever have an early morning flight out of Malpensa airport, this is the place to stay.
January 24, 2014
Rated 5 out of 5 by DCGuy2777 Best Airport Hotel
I've stayed in many hotels, this is one of the best airport properties. It is literally connected to the airport. There is a small Carrefour store in the terminal around the corner from the hotel.
I was able to check-in for my flight, go back to the hotel for breakfast, and not worry about missing my flight.
If you are flying out of Milan, I recommend this property.
December 16, 2013
Rated 5 out of 5 by vancouver Milan airport
Very accommodating and pleasant staff
February 13, 2013
Rated 5 out of 5 by XYZABX January 2014
Extremely convenient; right in Terminal 1 and a very quick walk to the security clearance area and the gates when you are leaving. Request a room near the elevators to minimize the walking required. Used the day room service for a stop over; staff were accomodating of special requests and even allowed a stay beyond 6:00 pm due to a late departing flight.
January 16, 2014
Rated 3 out of 5 by Mike46 Typical airport hotel and not more than 4 stars
From Terminal 1 it is about a 10min walk to the hotel. As Platinum member, I got an upgrade as to what they call a junior suite. Actually it is more a slightly bigger room in a very unfortunate location, at least room 1170. If you are able to open the blinds, you look at the opposite room. Furniture is 80's style.
No free water in the room and no welcome letter for platinum guests.
You are not allowed to iron in the room, but staff was nice to let me iron in the crew lounge.
The executive lounge is bright and has a good breakfast selection.
May 30, 2012
Rated 4 out of 5 by JMN57 Great location
Location is fantastic for an AM flight out of MXP. We stay there often for that reason (3-4 times this year already). Bell staff is friendly and helpful as are the staff at the restaurant which is good/not fantastic/best alternative without leaving MXP.
Downsides: As Gold, no comp lounge and the price (50E) is ridiculous. When leaving last time (12/9/2013) only one elevator in service so getting out was difficult - had to just tell the person at front desk to check me out as I had to run to a flight. Ice maker on 2nd floor is broken - need to go to the bar for it. Drink prices at bar are ridiculous too. Go to the Carrefour inside the airport and buy a bottle for your room.
December 12, 2013
Rated 4 out of 5 by CWLyon Great Airport Hotel.
Close to airport-> connecting to terminals. Very quite and decent food.
January 12, 2014
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
January 7, 2014
Rated 5 out of 5 by Jbg75 Simply the best hotel in Munich
I consider this hotel to be the best SPG hotel in Europe. Staff is amazing, the hotel is perfectly located, the rooms and the facilities are up to date. You always get your status recognized properly. The. Only thing the I would love to see is a truly dedicated line for platinum and gold SPG members because you have all the time to wait tourists to finish while you want as business traveller to do everything as fast as possible. GREAT HOTEL.
November 24, 2012
Rated 3 out of 5 by Virginia00 Horrible customer service
Despite trying for the better part of an hour to reach room service (well before the dinner rush), no one ever answered the phone. I then called Guest Services for assistance and was told to try to call room service again. After another half hour of trying, without success, I called Guest Services again for help. This time I was told that they would have room service call me back within the next few minutes. After no call came, I tried calling room service for another half hour and finally reached someone. Once the order was placed, the food was delivered warm (but not hot) within a half hour. And I finally got the call back from room service that was promised by Guest Services after I had my food! Customer service needs major improvement.
December 13, 2013
Rated 1 out of 5 by AllyKat Nice except for the couple screaming all night
My husband and I spent our last vacation night in this Sheraton due to its excellent location in the airport.
Around 3:00 a.m., we were wakened. We could hear a couple screaming. It wasn't loud, but a man was yelling as if the TV was on low. I called the desk multiple times to complain and asked that they find the source of the noise and stop it. They said they could not find anything, and after several of my calls, said they frankly did not believe me. Finally, after a couple hours, I put my ear to the window glass and that amplified the sound so I knew the yelling must be in a room above or below. I called the desk and told them. Finally around 5 a.m., we heard pounding on a door, then silence. The phone rang. "We found them. We told them to stop."
The next morning I told the guy at checkout I had a complaint about the noise, and he became arrogant and disbelieving. No, there is not a manager to talk to until 9 a.m. (when our flight boarded!)
Everything else was nice, but this was a terrible way to spend the last night of our European vacation.
August 4, 2013
Rated 4 out of 5 by Ben2012 Cannot be this hotel on convenience if you are a frequent traveler
The hotel is literally steps away from the terminal and the Malpensa express train station. Nice clean lobby with friendly staff. The rooms are spacious and clean, but the hallways are a little too dark. Very nice club lounge with great food and drinks. A must stay for anyone who frequents Milano.
April 27, 2012
Rated 5 out of 5 by Amerigo Pleasant Surprise
Excellent room, location and club lounge. The lady that checked me in was outstanding. However, the check in line was long and there was so separate check in for starwood preferred.
January 1, 2014
Rated 5 out of 5 by Fredo1 Convenience can't be beat.
The rooms are clean and confortable. The hotel is attached to Malpensa Airport from where you can go anywhere. There is a train that runs from MXP to the center of Milan.
August 7, 2013
Rated 2 out of 5 by Jdav9014 This Hotel Was a Disappointment
We rarely stay at an airport hotel when traveling; but had been told by a colleague that the Sheraton was great and we had an early flight with a car drop off, so we booked a room the night before our flight.
Many problems; 1. the airconditioning was inadequate, this was the major reason we left our hotel in Torino, the room and public access areas were hot, the windows not insulated. 2. no robes 3. low flow water in the sink 4. room layout had a wall against the side I hit my head in the middle of the night getting up, 5.bill service on tv not working, 6.no music radio stations; only local rubbish, 7.only 1 checkout line with long queue (so we left without checking our bill) 8. there was an odd buzzing from the electrical wires in the room 9. The main dining area was "cold and too large atmosphere"; wine prices outrageous, and a strange bonging noise all through dinner as if calling the waiters to the kitchen
We would not return to the Sheraton on our many trips to Milan; and probably not in the states either considering our experience
July 4, 2012
Rated 5 out of 5 by Harrison Great hotel at Malpensa airport
This is one of the best airport hotels in the World. It's location is great at the same building with railwaystation and next to the main airport terminal. Rooms are big and modern. Everything is prepared for easy and comfort stay.
January 6, 2012
Rated 1 out of 5 by Bill41 Poor customer servicw
Have been a spggold member for about 6 years. Treated me like they didn"t care at all.Complained to Starwood and they said there was nothing they could do about the rude service,Doesnt say much about their preferred program.
April 20, 2012
Rated 5 out of 5 by Darek The best airport hotel
The best airport hotel in my live - direct connection with terminal .Good breakfast
March 12, 2013
Rated 5 out of 5 by ohioboiler Convience
Staff were very friendly and welcoming. Extremely convenient to check-in terminals
January 26, 2013
Rated 4 out of 5 by Mercedes2 This hotel has a great location
The location of this hotel, immediately adjacent to the Milan airport, made it an obvious choice for us. The staff, on the whole, were very good. The disappointments we had all related to WiFi and the hotel's computer in the business centre. In most hotels of this calibre, WiFi is offered free in the rooms. Not here. And where it was free (in the business centre and lobby), the signal was poor and we got dropped when we were trying to do web check-in and get our boarding passes for our overseas flight. We ended up having to phone the airline because the hotel's WiFi failed and their computer froze. All in all it was an unhappy experience.
July 1, 2013
Rated 5 out of 5 by Vincos Quirky, Hip and Ultra-Convenient
For a Malpensa layover, there is no better option as this hotel is located on-site within a couple of minutes walk from the arrivals hall and directly over the train link to Milan and points beyond.
As a Platinum SPG member, I received an upgrade to a Junior Suite and, while technically, it was just a large room, it was very beautifully and comfortably furnished and had an absolutely gorgeous large open-plan bath with both tub and shower compartment. Obviously the "opening-day" bugs reported in other reviews have been resolved.
I also received lounge access and was very pleased with the courtesy of the staff and the variety and quality of snacks on offer in the evening. Breakfast was very nice as well and far exceeded a standard continental buffet.
The feel of the place is quite hip and even glamorous with a seemingly infinite number of veiled Emirates crew parading in and out.
My interactions with staff were all very pleasant. The only improvement I would make is the music in public areas which sounded like a tinny radio rather than the cool "lounge" or "ambient" music such a venue would normally have.
I also agree with other comments that SPG recognition in the form of a welcome letter or in-room amenity would be a welcome addition.
June 22, 2012
Rated 5 out of 5 by roberto great location, great spa
restaurant staff is a bit slow
January 25, 2013
Rated 4 out of 5 very convinient for travellers
Generall idea of the hotel was good and reasonable. Design is nice. A lot of money were invested in this hotel. Breakfast is very good organized and mantained and is value for money. A bed and a pillow are comfartable. Location is perfect for travellers. Prices are very reasonable. But daily management of hotel staff is need to be improved from my personal opinion: in our room we found waste bin full of rubbish from previous guests, reception clark did not said appologises for it. There were not slippers and bafthrobes in the room. There was not information about breakfast time in room leaflets. Personnel, except breakfast room staff, was not very pleasant.
July 1, 2013
Rated 3 out of 5 by Mikey17 Typical Sheraton
Room location was a long walk through the convention facilities. Halls were a little dirty. My television did not work and it took me 3 calls and almost an hour to get it going. When I turned it off and returned after dinner it did not work again. Night person came immediately but told me this has been an ongoing problem since the facility opened. Wifi had 2 options, 1 for the room which costs, and one for the common areas, free. But the staff did not explain the difference and the free one says an hour free then a fee, which it was not. System to print boarding passes complicated. The only real positive I have, and the reason I stayed is it is at the airport.
April 17, 2013
Rated 5 out of 5 by CarlaBaby Great with Limitations
We loved the hotel itself --the facilities, proximity to flight, car hire & road system -- and chose it as an easy way to catch up and repack after a week of trekking around the wine and lake country. Two things disappointed us:
1. There's no self-laundry and 24 hour turn around was not possible for our 7:00 am flight. We suggest a laundry room with big machines and dryers. The hotel has plenty of space.
2. Rooms aren't well sound-proofed. We heard noises all night, like people moving furniture above us. We didn't really sleep well at all -- the main purpose of our stay.
We did like everything else about the hotel. Hope you can fix those two very important aspects -- limitations to facilities.
October 15, 2013
Rated 4 out of 5 by Omar34 Very Good hotel
Excellent hotel, would definitely come back. One draw back: the charge for internet Wi Fi. Not clearly stated, appeared as if it was complimentary. Also, it failed to work for my email, too bad that for just a 3 euro charge the hotel did not get my best recommendation. It would have been nice if the hotel had honored my request for a refund of the internet charge at check-out. However, I should have been more careful in reviewing the web site notice, but got confused because I had just been at other hotels in Italy where the Wi Fi was included, with a similar web announcement. Thank you for reading my comment.
June 10, 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
July 30, 2013
Rated 4 out of 5 Front Desk Needs to Explain Things Better
They did not tell me I needed to insert card into slot to turn on the lights. Fortunately a porter was on the floor.
Then I went to sleep using a breathing machine (CPAP) but could not get blinkling lights in entry way to turn off. So I pulled out the card but this caused electricity bto go off. I called the Front Desk who said their was a buttom on the desk to turn these lights off. I could find it. They offered to send someone up but it was after 100 am and I said no and just slept with the blinking lights on.
Note primary purpose of trip was a personal vacation which is not an option belowl
September 17, 2013