Rated 4 out of 5 by Nadav good for overnight in Malpensa
good for overnight in Malpensa,
inside the terminal, comfort and well equipied
April 3, 2014
Rated 4 out of 5 by DianL Convenient and relaxing
I have stayed here a couple of times. It is really great to leave or arrive to a nice relaxing place at the airport.
The rooms in the back facing away from terminal are quietest..
SPG allowed for free stay vs $200 Euro= :-)
April 1, 2014
Rated 4 out of 5 by Jules48 This hotel is well situated
If you need to be at Malpensa Airport then this is the place to stay but dont look at some of the features that need rectification.
The air conditioning in our room was never able to be set by us and 3 calls for help resulted in advice to open the window.
Water only escaped from the shower waste after I pulled the whole plug out of the floor.
The building is looking tired and needs maintenance now.
March 30, 2014
Rated 5 out of 5 by Ruthless Ms
Great location, comfortable bed.
March 31, 2014
Rated 5 out of 5 by Vickie49 This Hotel has the best location.
My first time at this beautiful hotel! Everything about this hotel is great. The staff at the front desk are amazing.Next time I'll stay longer.
March 30, 2014
Rated 3 out of 5 by Platinum10 3 Day Stay in Mar 2014
Hotel staff is courteous but hotel appears somewhat understaffed. Lounge is lacking in staff support. Breakfeast dishes are cold and dried out as if they were prepared the previous evening. Although lounge is open 24 hrs, there is no availability of drinks or bottled water after certain times. Long lines at time for check in and check out with limitted staff support.
March 24, 2014
Rated 3 out of 5 by Blavet Slow Check in/check out
The Check in (March 17th) - check out (March 18th) procedures are very slow.
The digital approach in use may save time to staff but it's very slow for customers often in a hurry
More specifically, the check out (at 7.30 in the morning; I cannot remmber the name of lady) proved to be very painful becuse, apparently, the staff at Check in level, didn't properly informed the system about the free access to in room wi-fi allowed at reception desk. This result in a very ennoying discussion with the staff at check out desk.
On top of this, the same staff didn't pay attention to client by keeping talking, in a non polite way, over the phone. Even if it was working related, the staff should at least, have apologised for this.
I was surprised for this careless approach of the check out staff
March 19, 2014
Rated 4 out of 5 by Americanbusinesstraveler Mixed review
The hotel is undoubtedly convenient given the remote location of the airport. And the club lounge and fitness centers are great. Downsides are the TV and internet, which are both subpar. The other downside is the price, which is quite high given its distance from downtown Milan. I have stayed there twice for business and will likely again for its convenience, but it is my hope the internet and TV improve.
March 20, 2014
Rated 2 out of 5 by Paula474 Bad first SPG experience
We stayed at this hotel because of it's proximity to the airport. I wouldn't do it again.The best part of this hotel experience was our first bellman, who was genuinely helpful. Unfortunately, the rest of the stay wasn't as good. Although there was a designated area and a large light show sign for SPG check-in, there was no staffed SPG check-in line so we waited 20 minutes to check in on a Saturday evening. Once checked in, I asked for the complimentary internet access that is promised with my SPG and Delta Platinum "Crossover" program, but I had to show the desk person the list of benefits for this program on my cell phone before he would give me complimentary access. On Saturday evening I called hotel customer service to ensure that we would have a bellman to assist us in the morning with two airport trolleys since we had lots of luggage, an early flight and a long walk to the gate area. She assured me that it would be no problem if I called at 6:30 a.m (she said she would still be on then), which I did, and was again assured that a bellman would be there promptly. At 7:10, after another call, we dragged our bags to the lobby. The front desk personnel were less than helpful, and the bellman who did assist us said we should have notified them in advance (really!). Add to this the $100 bill for 2 bad salads, a small pizza and two glasses of wine at the hotel restaurant; the bathroom tub drain which didn't work and the lights in the room which blinked on and off when our phone was charging, it isn't a stay that I will repeat. I certainly hope the next SPG experience we have will be better.
March 24, 2014
Rated 4 out of 5 by bmilan14 Hotel good for business travel
This hotel was average in accommodations. It is very convenient to airport which causes it to have very limited access to restaurants. activities, etc
March 22, 2014
Rated 5 out of 5 by Greyson Great Service at Front Desk
Aggi did a wonderful job welcoming me and offered me a complimentary upgrade.
March 22, 2014
Rated 4 out of 5 by Tech58 Convenient location for business in MXP airport
Convenient location for business in MXP airport, but far from Milan or other city to try different restaurants and entertainments
March 20, 2014
Rated 5 out of 5 by kexxxey The hotel has comfortable beds
Very cosy blanket and pillows, after hours and days of flights, when fighting a jet-lag there was nothing better than jump into a hotel bed and get a high quality sleep.
Breakfast healthy options are great as well.
February 21, 2014
Rated 4 out of 5 by fausto1957 mister
the checkin and checkout times are long. It is a very busy hotel and though the staff is very cordial they are overloaded
March 18, 2014
Rated 5 out of 5 by rwelch7046 Great resting place
Used Sheraton Malpensa after long flight. Spacious rooms, friendly staff, neat restaurant with gourmet meals.
March 18, 2014
Rated 4 out of 5 by Ang50 Very long check-in and room too far away
Even if it was midnight I had to wait for long time for checking in. Besides I had a room very far away from the lobby, probably the fartest one.
March 17, 2014
Rated 2 out of 5 by TRX934 The Weirdest, Most Awkward Hotel
The Weirdest, Most Awkward Hotel
Hotel was built in what used to be a parking garage and still feels like such. Although brand new, it seems like nothing works and everything is broken. First room they gave me had a completely cracked window. In the second one, blinds and towel rack were hanging by a thread.
Was there in January and they could not heat the place up. Needed coat and gloves to roam common areas or to walk from room to elevator (which felt like kilometres!). Front desk employees working with coats and hats jumping up and down to try to keep warm does not qualify as a “Warm Italian Welcome”! In-room heating stops when you remove your key and leave. Was away all day so room was freezing upon return and the night was not long enough to bring the temperature back to normal (14C is OK for camping but unacceptable for hotel room!).
Was unlucky enough to be there when the hotel was hosting a conference of some sort. All resources were dedicated to the convention. This meant no access to the only dining room as it was reserved for convention attendees, tables and chairs from other common areas were removed and used for the convention. Going to the bar for a drink meant sitting at the bar (if a stool was free) as all tables and chairs had vanished!
Check-in takes forever, while check-out is even longer. I could go on and on but in a nutshell I found this place to be the weirdest, most awkward Hotel ever!
January 22, 2012
Rated 4 out of 5 by birdryan a little disappointed
the only complaint I have is that when I asked about internet access they said yes 45 min free
when I checked out there was a 3 euro charge-- I asked why
the response was its free only in the lobby and first floor because you accessed it from room you were charged..i said never told this--they said sorry biy it is 3 euro..now this is bnot a large amount--but kinda upset not told about it..i tried to access but my tablet was not working well anyway so I feel completely frustrated. pleae note this is the FIRST TIME I HAVE MADE A COMPLAINT
March 7, 2014
Rated 4 out of 5 by Martiniblanco Nice hotel but long ways to room.
The hotel is huge. It is quite nice but the cold in the corridors and halls was unpleasant. We had a room at the end of the hotel so we had to walk from elevator to the room at least more then 250 m. After long business day it was terrible to go that far. The service at the breakfast is almost perfect, the food offer is good. Rooms are clean and nice. Only two big minuses for cleanness: 1. For me as allergic person the mold on the silicone in the shower is unacceptable. 2. On the way to the room there were 2-3 buckets standing in the middle of corridor to catch water dropping from the ceiling. I think they have some massive problems with the roof at this moment. Though I think you can recommend this hotel because it is very close to the airport.
March 5, 2014
Rated 4 out of 5 by EM11 Great hotel at Malpensa
Very convenient for those wishing to stay near Malpensa Airport. Excellent hotel. Only negative is that wi-fi costs extra for use in the room.
March 11, 2014
Rated 4 out of 5 by nicole20 Convenient location
As an airport hotel, this place has everything I expected and I was satisfied. There was a long line to check out in the morning.
March 11, 2014
Rated 4 out of 5 by Ninuzi27 Very comfortable stay
It was a very comfortable stay at Sheraton Milan. Nice room and good facilities. Breakfast was plenty, but missed a little bit the real italian cappucino..
March 10, 2014
Rated 3 out of 5 by Rovermike Very poor service for a Sheraton
I frequently stay at this hotel and it never improves. It is convenient for one night or a few hours if you are in transit as it's location in Terminal 1 is the only positive factor.
The service by the majority of staff is very poor. Many promises made, but never kept. Service in the var is poor and you are kept waiting gorgeous ages. Breakfast is a joke. Whilst the choice and quality of food I'd good, it is usually hard yo find a table that does not shill have previous guests dirty dishes. This is the same every morning.
The reception. Area us very confused with 3 separate desks that apparently serve the same purpose. There is no controlled queuing system, so often people who have not been waiting at all get served first. Very frustrating.
I am not dude what the advantages of being in the SPG membership are, certainly nine at this hotel.
It is a very large hotel, which perhaps adds to the problem of the poor service and complete disorganisation. If it is your first Sheraton experience, it would leave you with a very bad opinion about the Sheraton brand, which is not warranted.
It found be such a nice hotel, but needs considerable improvement to reach that stage.
March 8, 2014
Rated 3 out of 5 by JimmyS VP Intl sales
The check in counter is way too slow. You need to really improve the service. It is the worst part of the experience.
This was my 3rd time to stay here and checking in is terrible.
March 6, 2014
Rated 5 out of 5 by vancouver Milan airport
Very accommodating and pleasant staff
February 13, 2013
Rated 4 out of 5 by Birdie12 Good Hotel
The hotel was good and have friendly staff.
March 3, 2014
Rated 3 out of 5 by Mike46 Typical airport hotel and not more than 4 stars
From Terminal 1 it is about a 10min walk to the hotel. As Platinum member, I got an upgrade as to what they call a junior suite. Actually it is more a slightly bigger room in a very unfortunate location, at least room 1170. If you are able to open the blinds, you look at the opposite room. Furniture is 80's style.
No free water in the room and no welcome letter for platinum guests.
You are not allowed to iron in the room, but staff was nice to let me iron in the crew lounge.
The executive lounge is bright and has a good breakfast selection.
May 30, 2012
Rated 5 out of 5 by DCGuy2777 Best Airport Hotel
I've stayed in many hotels, this is one of the best airport properties. It is literally connected to the airport. There is a small Carrefour store in the terminal around the corner from the hotel.
I was able to check-in for my flight, go back to the hotel for breakfast, and not worry about missing my flight.
If you are flying out of Milan, I recommend this property.
December 16, 2013
Rated 5 out of 5 by Jbg75 Simply the best hotel in Munich
I consider this hotel to be the best SPG hotel in Europe. Staff is amazing, the hotel is perfectly located, the rooms and the facilities are up to date. You always get your status recognized properly. The. Only thing the I would love to see is a truly dedicated line for platinum and gold SPG members because you have all the time to wait tourists to finish while you want as business traveller to do everything as fast as possible. GREAT HOTEL.
November 24, 2012
Rated 4 out of 5 by Ben2012 Cannot be this hotel on convenience if you are a frequent traveler
The hotel is literally steps away from the terminal and the Malpensa express train station. Nice clean lobby with friendly staff. The rooms are spacious and clean, but the hallways are a little too dark. Very nice club lounge with great food and drinks. A must stay for anyone who frequents Milano.
April 27, 2012