Rated 4 out of 5 by Rosco2014 Sheraton San Francisco
Rooms are very clean. The window opens to allow fresh air in. The staff are awesome and helped us make great restaurant selections. The coffee shop in the lobby is too expensive. The hotel is right off the main strip of the wharfs so expect lots of noise and activity late into the night. Overall, very good experience.
July 20, 2014
Rated 4 out of 5 by Furlyman2014 San Fran with the Fam!
To be honest, I was a little skeptical staying here after reading some of the reviews. I really wanted the Fisherman's wharf experience with my family. Upon arrival, we were greeted by the front desk staff with a smile :) The other thing that liked was that the front desk actually gave me a choice of 3 rooms that were available. The hotel room and bathroom are on the smaller side, but we were gone most of the day and when your in a major city, these are things to expect, unless you pay for a suite. Overall, the room was fine and did what it needed to do. The pool was great for the kids when there was a break in the action. Buffet breakfast was on the pricier side (more like outrageous - $80/family of 4) for what I would pay for a breakfast, but the other option in the lobby was just fine - coffee, pastries, cereal, yogurt, etc. What we really liked was the close proximity to the wharf and all that it has to offer. The cable cars station was just as close - 2 blocks! Overall, we enjoyed our stay and recommend for future use. Just know you're in a major city - there will be noise and the rooms are on the small side.
July 21, 2014
Rated 5 out of 5 by MsMandy A day in SF
I had only 1 day in San Francisco, so I chose this hotel based on it's proximity to the touristy stuff to do. I was really pleased with the quality of the room. I loved the toiletries that were available, and enjoyed the fact that as an upper tier SPG member, I was allowed a free late checkout, so I could truly make the most of my 24hrs.
July 19, 2014
Rated 3 out of 5 by Julia559 Suite Stay
Reserved suite as there were three adults. Room was decent but not extraordinary. Lay out awkward as bathroom access was only through separated bedroom. 3rd person had to knock on door and clear entry through bedroom in middle of night to use facilities. Staff was wonderful, friendly, and quick to help. Location is half block from wharf. Nice pool.
July 18, 2014
Rated 1 out of 5 by Geno Avoid this Hotel
Spend 4 nights, bathroom is extremely small. There was 2 of us in the room. No door to separate bathroom sink from room. No counter space to put your toiletries. Plus if you are using the toilet at night lights shine into bed area. At night hallway lights shine through spaces in room door, keeping room lite like night light. Bar area is like a coffee counter, no atmosphere. They made you pay in advance for breakfast Buffett , plus add a tip , when you need to serve yourself. Avoid, there are better hotels in the area. Plus computer in business center extremely slow. Tried 2 times to print my boarding pass. Lady at front desk had to use front desk computer and printer to print my boarding pass. One more thing. Cheap plastic cups in room, like you would find in a Motel 6.
March 2, 2013
Rated 4 out of 5 by pbrmac Fantastic staff
This is convenient to Fisherman's Wharf and walking distance to many SF features. The staff is amazing. Very responsive and pleasant. The one glaring weakness of this hotel is the lack of complimentary WiFi. I would never stay at this location on business travel for this reason alone. However, for vacation it was great
July 13, 2014
Rated 5 out of 5 by Ronald1 Staff
All of your staff were over the top , very helpful and very friendly
July 13, 2014
Rated 2 out of 5 by JLR3 not worth the money
Great location and the lobby was beautiful, the rooms felt more like a cheap motel. Went on a holiday so was counting on the valet parking but upon arrival were told it was full & we would have to park a mile away. After complaining to manager, they did fix the problem. Beds were okay, AC was from 1985 and our sliding bathroom door was off the track & unable to close. Oh, and we paid $800 for those two days.
July 9, 2014
Rated 5 out of 5 by Linda1219 Great hotel
Love the location and the amenities at this hotel. We stay here every time we go to San Francisco
June 2, 2014
Rated 5 out of 5 by jim2ana Nice hotel and convenient location
Enjoyed the hotel very much. The room was remodeled and nice - convenient to Fisherman's Wharf/Chinatown etc. Parking is expensive in SF, and it isn't easy, so, it's best to walk if you can. Only negative was I am a "Platinum" member and this was the first hotel where they would only offer 500 points or a breakfast coupon. Overall recommend if visiting San Francisco.
July 6, 2014
Rated 5 out of 5 by JayGee Excellent service
Love this Hotel..staff so nice..so close to the Wharf..Really great hotel..Second time staying there why go anywhere else..oh and I love the firepits outside..so cozy
July 7, 2014
Rated 3 out of 5 by MattLS Need improvement
The staff was very slow to respond to needs, the beds were uncomfortable, and the pillows were lumpy. The rooms seemed out of date. The highlight of the hotel was its close proximity to the wharf and the fire pits. The value proposition is not there. The room was way overpriced for the service provided.
July 6, 2014
Rated 2 out of 5 by Samland The Tray That Would Not Go Away
It started when we pulled up to the garage and the greeting was "that will be $50." Not welcome. Then, when trying to check in early, the front desk guy constantly reminds me he doesn't have to look for a room and I should come back after 3p. When I insist he look, he sets me up with a room with 2 double beds, not the King I had requested.
Then there was the tray. For a day and a half I walked by a room service tray on the floor with half eaten food. I mentioned it to the front desk, the concierge, housekeeping, and the manager on duty. It was still there when we left.
We cancelled our April trip and will be looking elsewhere in San Francisco.
March 19, 2014
Rated 3 out of 5 by Mandy44 House keeping needs improvement
We checked into our room in the afternoon then headed out to see some sights.when we returned to our room we found the door had been left open by housekeeping. We were lucky that nothing had been taken. It was 24hours later that we were contacted by management to see if we were missing anything. Not acceptable.
July 5, 2014
Rated 4 out of 5 by timmy1963 very nice hotel
I enjoyed my stay at your hotel.
My only complaint is the bath tub in my room had a slow drain and you were standing in bath water that didn't drain quickly enough while taking a shower. the Manager at the hotel at the time gave me free parking for the time I was there. they did offer to come right away to try to unplug it. My thanks for that they were very responsive. My only other complaints were the prices of the canned drinks I bought at the Spresso counter. $5 for a red bull? and $3 for a 12 oz can of soda? I was not happy about the price gouging and $50 dollars per day for Guest parking? I would expect free parking for guests for the amount of money I paid for the room. will I receive notification that my parking charges were reversed?
June 30, 2014
Rated 1 out of 5 by RoRiGaFa sheraton at san francisco with the worst computers in the world
hotel computers were brought by Cristopher Columbus. Business CTR in the hotel charge you to use computers that do not work.Concierge will try to help you, but their PC's are soo outdated and slow; that took 35 minutes to print my boarding pass.
Rest of the hotel was as expected for what I I paid.
March 5, 2013
Rated 5 out of 5 by Auntie Great location
Our room was ready even though we arrived at 10:00AM. It was great to refresh after long flight. One block away you are at Fisherman Wharf. Entire staff was great. Rooms clean. Only negative need fans in shower area.
June 3, 2013
Rated 4 out of 5 by ETHINNV Bathrooms too small
While the hotel and the bedroom were generally fine, the bathroom leaves much to be desired. It's size is most appropriate for a WWII submarine. The closet also has a problem. Pants hang down on top of the safe so that they easily become wrinkled. The safe should be on the right side of the closet, not the left. Doesn't anyone ever look at the plans before things are installed? On the plus side, the staff is friendly and efficient, the heated pool is great, and the breakfast buffet is excellent
July 1, 2014
Rated 5 out of 5 by Scottedina Its Better On The Inside!!!
From the exterior it does not look like much but once we pulled up there was a bell men working (After !0PM) who was very nice and helpful with our bags and welcomed us, very nice not all SPG Hotels do this. Check in was very fast and friendly with an upgrade and Platinum Benefits. I must say this is one of the best SPG hotels with regards to treating their Platinum guest well and to make them feel appreciated.The room was large and had a nice view of the pool. If you want a quite room take a pool view, the local area can be loud but this not the hotels fault. I called ahead and had requests for the concierge, they were so nice and genuine, the best I have used in the USA. They had the info I requested, plus the next day the concierge on duty was very helpful also.
The free platinum breakfast was great and hot!!
Great location for family fun!!!
January 30, 2014
Rated 5 out of 5 by Brisher Great Location
Had a wonderful stay. The location is fantastic. Close to everything and within walking distance of most attractions.
February 8, 2012
Rated 5 out of 5 by Gtorres1 The location was perfect
The hotel was walking distance from all the sites we wanted to see in Fisherman's wharf and the surrounding area.
July 3, 2013
Rated 5 out of 5 by richelleRN great hotel in the heart of the warf
If you're visiting SF / Fishermans Warf , you've gotta stay here. It's so conveniently located. There's Pier 39, Embarcadero, the Warf, Ghirardelli, and the trams are just down the block if you want to go to the ballpark or downtown SF. Drug store and grocery store on the next block.
Husband and I had fantastic massages at Project Zen, a must go if you want to experience traditional Thai massage.
You don't need a car here, but if you bring one, its a big draw back. Parking your car here is a rip off, $45, I couldn't believe it. Parking lot next door was $35. Otherwise great place.
February 18, 2013
Rated 2 out of 5 by Tina212 Hairs in bed we didnt sleep in
When we were making sure we had all our stuff packed on the last day we pulled back the sheets and there was hair all in the end of the bed where the sheets were tucked in, we then did the same thing to the bed we never slept in and found the same thing. Good thing we were checking out as I wouldnt have stayed there if I saw this on the first day. They only had one elevator working too. Parking rate is $50.0 per day - crazy
January 8, 2012
Rated 4 out of 5 by Tammisr32 needs an update to hall decor
the hallway paint reminded me of a room from something less expensive, the rooms are completely updated and modern, except the bath tub liner which was strangly loose. However the beds were wonderful. I would definately think the paint in the hallways could be toned to a more modern and universal color sceme and not one that looked like an 80's bright colored yacht.
July 1, 2014
Rated 1 out of 5 by JamesW Great location, average hotel, poor staff
Just completed a short visit to SF for a 25th wedding anniversary. We decided to stay near Fisherman's Wharf as we wanted to do a lot of the normal tourist attractions (Alcatraz, Cable Cars, etc.) I booked this hotel online based on the location and availability. The Sheraton site showed several different special offers, but of course none were available for our stay. After booking the room, I called the hotel directly to see if they had any special deals but they did not. I told them we were celebrating our 25th anniversary and asked if there was anything special they could do, but the reservations clerk just said she would "add it to our record" and told me to call back a couple of days before arrival and tell them again.
I called back the day before arrival and the reservations clerk once again said all she could do was "add it to the record." Since our reservation confirmation email included a note from the GM of the hotel encouraging us to let them know if there was anything they could do, I sent an email to the hotel to his attention once again mentioning our anniversary and requesting any kind of consideration. (I didn't expect much, but thought perhaps we might get a room upgrade, a "treat" in the room, or maybe just a note congratulating us.)
Back to the hotel itself....location is great, a block off the wharf. Easy access to the piers and also both cable car lines.
The hotel was just a standard hotel, rooms nothing special, bathrooms TINY! Even though I am a Starwood Preferred Guest member, no free Wifi. (This is so basic nowadays that even your discount hotels have free Wifi.) When spending over $300 a night you would think they could include it.
They have standalone dehumidifiers/air freshener units in the room, which run constantly and are quite noisy. I woke up many times the first night thinking there was water running. The second night we turned it off, which was better, but there was a lot of street noise. I'm not sure which was worse.
We didn't have a car, but parking is VERY expensive...I think about $50 a night!
As for the staff, the only ones we interacted with seemed like zombies just going through the motions.
We asked the concierge for directions to the Mason cable car, and instead he went into a 10 minute history of the cable car and finally directions to the Hyde cable car line (the other line.) He obviously didn't bother to listen to our question. We went out and found it ourselves.
During our stay no one ever mentioned anything about our anniversary, no "treats" in the room or any upgrade, in fact, the GM never bothered to even respond to my email....even to say there was nothing he could do. Once again, I didn't expect to have the red carpet rolled out, but I had hoped for my wife's sake that they could do something. I guess this hotel has so much business they don't really worry about customer service.
If I was going again there are plenty of other hotels right near this one, and I think I would be able to find a better deal with much better customer service. I'd recommend going elsewhere.
July 2, 2013
Rated 5 out of 5 by Hallett Our time with you
Our whole stay was excellent. I would suggest that you put towel bars in the bathrooms where the hooks are. all in all our stay was very good and your people are very friendly. We had a great stay and would stay again...we hope soon.
July 2, 2014
Rated 4 out of 5 by GIJOE87 A very pleasant stay at the Sheraton, san Franciso
I was very pleasantly surprised about the location and amenities of theSheraton Fisherman's Wharf Hotel. It was within walking distance of many restaurants, attractions and stores. The hotel itself was really nice with regards to the room, the amenities, the staff. I would definitely stay there again and would highly recommend it.
January 1, 2012
Rated 5 out of 5 by Rambo29681 Big but quaint
We were welcomed so warmly by the staff at the Sheraton. This was very much needed after our bumpy shuttle ride and delayed flight, causing us to miss our Alcatraz tour.
Almost in tears, sweet Tuesy treated my hubby and I to two cocktails. After we got up to our sunny and bright room, my husband spoke with David at the concierge desk about our missed tour. David made some calls and had us on the first tour the next morning (tickets are usually non-refundable and non-transferable).
We explored the wharf and were able to relax by the firepits with cocktails that night. The next morning, Stephanie helped me with my bags while my husband got the rental car.
March 25, 2013
Rated 5 out of 5 by Ventura3 Excellent Pre-Fourth of July Vacation
What a great time. Never was left waiting for service and as a SPG member, our room was wonderful. Location was just what we wanted and easy access to city and wharf couldn't have better. My husband was not feeling well and the concierge recommended their "on-call doctor". He was so professional and made us feel at home. And after great food and Cappricios cappucinos at a small spot a couple of blocks away we found using a pleasant limo service the best choice. Our driver was engaging, informative and the SUV we got was comfortable with leather seats. Better than the shuttle we took getting to the hotel which took 2 1/2 hours. So we ended on a good note. Will be using this hotel again as our family's place of destination when visiting San Francisco again.
July 6, 2013
Rated 4 out of 5 by momsontrip great location for tourist activities
Just a block off the Wharf & a few more to Pier 39. Lots of stuff to do & see. Easy access to bus, cable car, taxi, or just walk like we did. Hotel is a little older, but has been remodeled tactfully. Rooms are small, but clean. All staff that we interacted with was friendly.
June 30, 2014