Rated 3 out of 5 by Acoupleaway Not very impressed
A little underwhelming.
Our first room smelled like mold. Thankfully, we were changed to a new room promptly. It was better, but it smelled like someone had just walked through with a can of cheap air freshener.
SPG gold doesn't get you much.
Overall, it wasn't what we expected.
I would suggest a different location.
September 8, 2015
Rated 3 out of 5 by Erich68 the rooms are a bit dated
The location is in front of a big road construction site.
Unless you want to eat in hotel you need a taxi.
The air conditioning unit is very loud and seems from the 80's.
Breakfast buffet is very limited.
August 20, 2015
Rated 4 out of 5 by joeybh182 late night vending
your vending machines need to be fixed, they were not talking dollar bills, i went to every floor and could not find one that worked, i was upset that a hotel like this could not supply a working vending machine, yes i know it did take credit cards. but a few were still unpluged and out of order.
July 8, 2015
Rated 5 out of 5 by ILiveinHotels4work Hotel Staff is amazing
The hotel staff here is always amazing, from the front desk staff to the staff that runs breakfast in the morning.
They tend to recognize the regulars and take amazing care of anyone whom is here on business. I travel a fair amount and this is one of the only hotels I regret heading home from.
June 23, 2015
Rated 2 out of 5 by beegold2015 Room smelled
The room smelled as if it were growing mold as even the sheets felt damp and the pillow stunk as if the molding process had begun. The room triggered my asthma. The menu at the restaurant and in-room dining is NOT vegetarian friendly as there are little to no appetizing options. Don't order the garlic mashed potatoes...you'll regret the dry mealy clumpy and flavorless mush. Pool area looked nice.
May 31, 2015
Rated 4 out of 5 by medusa two nights for business
A safe and nice option for my required business trip... to an area that doesn't have a lot of safe options. It's not a hotel loaded with business friendly options. No fridge or microwave. Big question about the breakfast buffet... coworkers dropped a chunk of change to eat, and the on the last day of our stay some were told breakfast would be complimentary if they'd given the hostess their room number. I skipped breakfast on the assumption it was not free. Communication on that subject was poorly handled by desk and restaurant staff.
May 23, 2015
Rated 2 out of 5 by barbie2015 Hotel needs fine tuning
The staff were all very nice, but very disappointed in the room. Called maintenance 4 times because door would not open with key card. Hot water was between very hot and cold. Was woken up 3 times by front desk saying my phone line was crossed with another room.
May 14, 2015
Rated 5 out of 5 by TXBrian Ultimately a great stay
After a rough check in, (double billed) the staff fixed everything and even took care of some fees I incurred.
The staff though is very professional and most concerned about the guest. The room was great, bathroom door stuck a little bit. But the shower was hot, the room was quiet and the cheesecake is amazing! Fitness room is well equipped and up to date and clean!
The only downside, which may only be temporary (I think) is access to the hotel because of construction. That made it the toughest part of the stay.
April 24, 2015
Rated 5 out of 5 by Bennie0044 Awesome!!
Our family has stayed at the Sheraton Houston Brookhollow on several occasions. We are never disappointed. Front desk staff is the friendliest and most accommodating of any hotel we have ever stayed in. Rooms are quite and clean with very comfortable bedding.
February 23, 2015
Rated 5 out of 5 by RR88 Amazing Staff
Was here for 3 nights on a business trip. Staff was amazing, coffee to go, great front desk service.
Also the shuttle to the Galleria was greatly appreciated.
January 28, 2015
Rated 5 out of 5 by wow123 Great Staff
My wife and I stayed there to attend a family wedding. The front desk staff is well-trained.
The lady helped me on the day of check out. She helped me to book a car at the last minute. Staff at the breakfast was very polite.
January 21, 2015
Rated 5 out of 5 by Hokievt84 Always great service from the front desk.
Always great service from the front desk. Good location to get around town.
January 6, 2015
Rated 5 out of 5 by 7mike07 This Hotel Team Ready
everyone who works here is very kind and professional they will help you in every way they can from front desk to the operator way to go team Sheraton. I'll be back.
December 8, 2014
Rated 3 out of 5 by gemini220 Rarely spent time in room
Average room with hard beds and no fridge
December 5, 2014
Rated 1 out of 5 by JBarb Air Conditioner/Heating Unit
Quite frankly I don't usually do these reviews so if you don't hear from me that's a good thing as everything was A OK.
Well, my stay this time was not good. The AC/Heating unit in the room was the absolute noisiest thing I have ever heard and needs repaired. I did not sleep well either night as each time the unit kicked on it was like an alarm clock and it would wake me up. I meant to say something before I left but I was in a rush. Should this happen again I will need to change hotels but I've been staying here for the last 4-5 years.
November 21, 2014
Rated 3 out of 5 by jrzyrob good location
I would rate it higher but the fact that there was a monster construction road project in front of the hotel 24 hours a day has kept me from doing so. It would have been nice to have been informed of the construction noise before we booked and also at the hotel itself. A much cheaper rate should have been offered considering we couldn't sleep until around 5am when then big pounding stopped but still maintained noise.
Our bathroom sink also backed up and caused a bad smell in the middle of the night and also afternoon.
November 12, 2014
Rated 5 out of 5 by hh1941 this hotel has a great location
room was excellent, great breakfast buffet, bar lounge was a nice place to relax and watch the world series.
October 28, 2014
Rated 5 out of 5 by divinemsm Girls Night Out
My best friend and I stayed here to attend a concert and just have some girl time. It was an enjoyable stay - the beds were heaven. My only complaint was that the convenience store was closed so we had to go out to pick up an item. I would stay here again and I would recommend this hotel to friends.
October 21, 2014
Rated 5 out of 5 by Teresa313 Great friendly staff
The staff are very friendly and professional. The newly remodeled ballroom looks amazing.
September 30, 2014
Rated 5 out of 5 by Ahh2stay This hotel is close to everything; has great amenties
Enjoyable stays, relaxing
September 29, 2014
Rated 5 out of 5 by xfang Meet Sheraton standard.
Having been stayed with Sheraton for over 15 years and many hotel across the country.
This one would be the quality of Sheraton as I expected.
The club lounge is exceeding most other other Sheraton.
Also the promise is very quiet and safe.
Free Parking is another plus
I would strongly recommend this one.
September 12, 2014
Rated 5 out of 5 by GJung Friendly staffs and firm matress
As always, staffs are very friendly. I like rooms with firm matress. New upgrade conference rooms with cushioned carpet and nicely decorated ceil and doors made me feeling like staying in new hotel.
Staffs mades prompt correction on my comments on restroom.
September 8, 2014
Rated 4 out of 5 by Carlotta54 Where's the microwave and refridgerator
I do understand that you have to be cost effective, but when your competion offers continental breakfast and maybe access to a microwave in the room my choices will go to where I'll get more bang for my buck. Look into upgrading your rooms with those 2 items and you'll have a higher occupancy rate.
September 4, 2014
Rated 3 out of 5 by DiscerningCarl August 17 2014
Arrived 8/27 at 3AM. No receptionist to be found for five minutes. Had to use my cell phone to call the hotel to get her to come to the desk. Unacceptable. Also unacceptable was her attitude. Room was fine as was breakfast.
August 28, 2014
Rated 5 out of 5 by Johnny54 The hotel met my expectations
The hotel staff were very friendly. My stay was excellent. The rooms were very clean .
August 27, 2014
Rated 5 out of 5 by Olgalidia67 Excelent
A great experience, the staff aré very friendly
August 24, 2014
Rated 3 out of 5 by NWilla2014 House Keeping needs improvment
When we arrived in our room there was a very foul odor. We went into the bathroom to see what was causing the smell and it was the tub. The tub was clogged, it had sitting water in it. How the room pasted inspection for guest I have no idea. I'm an SPG member of many years and this is not the first time I have had to complain about housekeeping. I recommend SPG improves their housekeeping inspections.
August 21, 2014
Rated 5 out of 5 by VIcA55 returning customer
the staff is always friendly
great amentities espcailly the club floor for platinium members.
like the central location
August 18, 2014
Rated 5 out of 5 by Aus759 Very professional and friendly staff
The staff is alway friendly, courteous, and very attentive to my needs. I stay regularly at the Sheraton Brookhollow on business trips, and would recommend the hotel to all travelers.
August 15, 2014
Rated 5 out of 5 by SKAY55 RELAXING STAY
REALLY ENJOYED MY OVERNIGHT STAY. NICE VIEW AND THE ROOM WAS SO RELAXING AS WELL AS THE DECOR. OVERALL VERY NICE AND WELL AS THE LOBBY AREA. THE GIFT SHOP IS A NICE FEATURE. STAFF VERY PROFESSIONAL
August 11, 2014