Sheraton Houston Brookhollow Hotel

  • 3000 North Loop West Frwy
  • Houston,
  • Texas
  • 77092
  • États-Unis
  • Carte

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Rated 3.9 out of 5 by 242 reviewers.
Rated 5 out of 5 by Meet Sheraton standard. Having been stayed with Sheraton for over 15 years and many hotel across the country. This one would be the quality of Sheraton as I expected. The club lounge is exceeding most other other Sheraton. Also the promise is very quiet and safe. Free Parking is another plus I would strongly recommend this one. September 12, 2014
Rated 5 out of 5 by Wonderful Hotel The staff is wonderful, very helpful and makes you feel right at home. Hotel is convenient, quiet and they go out of their way to make your stay as good as it can be. August 8, 2014
Rated 5 out of 5 by Friendly staffs and firm matress As always, staffs are very friendly. I like rooms with firm matress. New upgrade conference rooms with cushioned carpet and nicely decorated ceil and doors made me feeling like staying in new hotel. Staffs mades prompt correction on my comments on restroom. September 8, 2014
Rated 1 out of 5 by Never again I normally don't checkout via the front desk, but I did at this hotel and glad I did. If you stay at this hotel check over your bill very carefully as we found charges from a gift shop we had not visited. It was an unpleasant experience to have the charges removed. Not going back! July 1, 2013
Rated 4 out of 5 by Where's the microwave and refridgerator I do understand that you have to be cost effective, but when your competion offers continental breakfast and maybe access to a microwave in the room my choices will go to where I'll get more bang for my buck. Look into upgrading your rooms with those 2 items and you'll have a higher occupancy rate. September 4, 2014
Rated 4 out of 5 by good service, promised amenities not available I found my room at this Sheraton to be better than average for those in the United States. It was very clean, comfortable, the furniture was all in very good condition and things such as the iron and ironing board worked perfectly. I found the bed to be very comfortable also. The front desk staff was very friendly and professional. Our room was not ready at check-in (we arrived at 3:00 on the dot), but we were offered a couple of drink coupons for the bar after waiting about 15 minutes. We were planning on eating lunch in the bar after taking our things to our room, so this was not an inconvenience, but wouldn't you know it, our room was ready for us two minutes after we got to the bar and sat down to order lunch. Bar and restaurant staff (especially restaurant) are courteous and efficient. The kitchen service in the bar seemed a little slow for a couple of burgers, but wasn't out of the range of acceptable. The fitness center, although we did not end up using it, looked very nice and equipped with good machines. SPG recognition did not include an upgrade, but I did get the extra points offered at check in for a Gold member. I was placed on the SPG floor, but got a room facing away from the city skyline view. The hotel seems constantly full; I suspect they do not give out room upgrades very often for those below Platinum. The main disappointment we had was with the fact that the advertised feature of the "whirlpool" (I think it is more accurately a Jacuzzi) was out of commission the whole time we were there. By the look of it, it had not been working for some time, as it had dead leaves in it and was roped off by chairs and plastic tape of the police variety. Another annoying thing was being awakened by housekeeping on our last day at 8:30 am, who knocked repeatedly, and when we got up and answered, just said, "ok!" I understand that they may want to verify which parties scheduled to check out have left yet, but it would be much nicer on those trying to sleep in late if they would confirm that with the desk instead of loud raps on the door. Free parking in the lot behind the building is nice, but it would be a lot nicer if it had an elevator in the parking. Lugging things up and down the stairs is a pain. As a previous commenter noted, it is very difficult to locate the entrance to the hotel due to construction, even after coming and going for a couple of days. There is signage marking the entrance, but with the speed of the traffic and the curved frontage road, one sees it only in time to slow down abruptly and risk being rear-ended or shooting right by it. May 27, 2012
Rated 2 out of 5 by very disappointed Being a SPG Gold member and have spent quite some nights at different SPG properties, I have been satisfied with how they usually try the best to accommodate with an upgrade, for instance, to the club floor, as long as availability is allowed. I called this hotel one day ahead when i was considering a stay with my family over there just to inquire about the possibility of an upgrade to a club room. To my surprise, the MOD told me that they would not offer any complimentary upgrade to gold members even if vacant rooms are available. Well, we cancelled the reservation and stayed at another property instead which had no problem offering an upgrade as usual. Very disappointing experience overall. August 8, 2014
Rated 3 out of 5 by August 17 2014 Arrived 8/27 at 3AM. No receptionist to be found for five minutes. Had to use my cell phone to call the hotel to get her to come to the desk. Unacceptable. Also unacceptable was her attitude. Room was fine as was breakfast. August 28, 2014
Rated 3 out of 5 by Disappointing facilities I stayed at this Sharaton while attending a recent conference. Although I very much appreciated the free wifi, I was quite disappointed in the facilities. First, the area around the hotel is under massive construction, making access to te hotel from the highway darn near impossible. My cab driver spent so much time driving around looking for some secret back entrance that my cab bill from the airport was almost as much as my nightly rate. I expressed my frustration to the desk clerk, and she conveyed a sense that she could not have cared less. When I got to my room, the sink was completely cracked. It was as if someone had smashed it with a heavy object. I could see this at a bargain basement brand hotel, but not at a Starwood property. I expect better. April 30, 2012
Rated 4 out of 5 by Houston hotel for OTC I stayed there for the Houston OTC in May. It is hard to get hotels and I had left it too late. The hotel room was large, clean and comfortable, nice lobby, covered parking. Nice business lounge and excellent breakfasts with different selection every day. Lot of road construction currently but with GPS, we got in after a little confusion. This will be temporary but expect it. Was a good location for OTC but expect a little traffic on the freeway in the morning. I am staying there again for next year's conference. June 11, 2012
Rated 3 out of 5 by House Keeping needs improvment When we arrived in our room there was a very foul odor. We went into the bathroom to see what was causing the smell and it was the tub. The tub was clogged, it had sitting water in it. How the room pasted inspection for guest I have no idea. I'm an SPG member of many years and this is not the first time I have had to complain about housekeeping. I recommend SPG improves their housekeeping inspections. August 21, 2014
Rated 5 out of 5 by The hotel met my expectations The hotel staff were very friendly. My stay was excellent. The rooms were very clean . August 27, 2014
Rated 3 out of 5 by Mixed reviews. Pros- Free self park and clean lobby area. Nicely updated for an older Sheraton. The Starwood preferred guest floor was nice with great perks. The concierge staff on the Starwood floor was very inviting and helpful. We enjoyed the Starwood lounge and the staff during the evening hors d'oeuvres was exceptional. Our room was very quiet and clean. Shower area was very clean. Starpoints are priced appropriately. Cons- Hard to get to currently because of street construction. Upon arrival there were two bums hanging around the front door. I would say it is not in the best part of town. The rooms are a tad bit small and for a room with two double beds. They will not allow a roll away in a double room. The staff at the front desk was not super friendly or accommodating. I was not recognized as a Starwood member. June 11, 2012
Rated 5 out of 5 by Excelent A great experience, the staff aré very friendly August 24, 2014
Rated 5 out of 5 by Best Hotel Staff in Houston I got a great rate, which was the real reason I originally chose this hotel. The 290/610 location was perfect. From the moment I checked in Amanda and the other front desk staff made me feel at home. Needed to have a business meeting at the hotel on a Saturday and the equipment and Wi-Fi worked great. Forgot my iPhone charger but the front desk took care of it. The service and friendliness of the staff was truly outstanding. October 10, 2012
Rated 3 out of 5 by An average hotel There are only 2 fast food outlets in the vicinity of the hotel which is about 30 minutes walking distance. There is a gift shop in the hotel which you may purchase your basic needs. The location is quite far from Galleria however free shuttle service is provided by the hotel but the transport schedule is not so frequent. The swimming pool is quite small but the gym is ok. For short stay, it's ok to stay in this hotel. May 31, 2012
Rated 1 out of 5 by Downhill..... I have stayed at this hotel over 100 nights in the last several years and the last 3 trips ALL have been bad. During this last stay I said something to the front desk about my issue... and was told..."sorry to hear that" August 27, 2012
Rated 5 out of 5 by Great Value We booked our stay here through AAA and got a great rate which included the breakfast buffet. Staff was excellent especially in the restaurant. Still lots of road construction but not too difficult to navigate. We plan on going back in December to visit relatives. This visit was celebrating our anniversary. I would recommend this hotel to anyone. September 22, 2013
Rated 2 out of 5 by Extremely loud door closures Although this was a very clean and nice hotel with extremely nice and accommodating staff - I would not recommend it due to the insanely loud door closures and therefore the lack of sleep. It literally sounded like someone was purposely slaming doors through 1am. Really too bad - it this was not the case it would have been a wonderful stay. January 31, 2013
Rated 1 out of 5 by I would not recemond this hotel to anyone. When I checked in on Thursday, October 3, 2013, I found a live roach in my bed. I thought it was a moth and I took a magazine and knocked it on the floor. Later that night the roach was alive and in my bed. I showed it to the front desk and the gave me half of 1 night off my bill. I would have like the full charge returned. October 9, 2013
Rated 1 out of 5 by No Gold Elite Recognition After years of staying at this location with great staff, we had a miserable experience with uncaring staff. Gold Elite is supposed to get complimentary upgrades when available. Upgrades were available IF we paid an extra $30. And then the toilet had residue from the previous user. I see why this location lost a star. July 2, 2012
Rated 5 out of 5 by sabkaytay I really enjoyed my stay at this hotel as the manager and staff were helpful, addressed me by name and worked efficiently to get me and others checked in or checked out. Comparatively, although they had a large group staying at their hotel; the staff was organized and provided excellent customer service. October 30, 2012
Rated 5 out of 5 by returning customer the staff is always friendly great amentities espcailly the club floor for platinium members. like the central location August 18, 2014
Rated 2 out of 5 by Disapointed The hotel was clean and the bed was comfortable. My disapointment came in the morning when I was told there was not any form of complimentary breakfast or coffee. Since I need to eat a piece of toast or something to take medicine with it really bothered me to have paid what I did for the room. August 5, 2013
Rated 1 out of 5 by The staff is great; the hotel's a dump 1. No refrigerator in the room. For a $100 a night I shouldn’t have to put my beer on ice in a wastebasket. 2. An air condidtioner/ heatpump in the room that’s too loud to use. 3. No exhaust fan in bathroom. 4. Used condoms in the corridor on my way to the lift. Let's face it: Very bad form. December 19, 2012
Rated 4 out of 5 by Great STAFF My overall stay was very pleasant thanks to your staff. The only thing I did not like. Was the BATHROOM. Hangers where loose, the distribution is not the best. Really small I have to say, I did not like it all. The room was ok, the beds are AMAZING you sleep like a baby, no noise. March 4, 2013
Rated 5 out of 5 by Excelent Value and Quality for the Price I was impressed with the quality of this hotel for the price. The staff were extremely friendly and helpful. The room was very comfortable. If I have business in this section of Houston again, I would not hesitate to stay at this location. June 8, 2013
Rated 1 out of 5 by there seems to be maintenance issues - not the first time TV picture did not work only sound. Clock was set an hour ahead of actual time Bathroom sink drained slowly and would fill up with water Service in bar for food and drink is slow Service at restaurant for breakfast was slow July 26, 2013
Rated 5 out of 5 by Our go to place! This hotel is close to where our daughter and her family live. We stay here fairly often and fortunatly it is a very nice and comfortable place for us and our dog. We always enjoy and appreciate this hotel and it's staff. September 30, 2013
Rated 3 out of 5 by Inconsistent service Quality of service is inconsistent~~sometimes good, other times not so much. Complaints apparently are not taken seriously, and nothing is done to correct them. The dog run area is usually overgrown, and neglected. February 21, 2012
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