Rated 5 out of 5 Customer service
Very nice feeling when I am there
March 9, 2014
Rated 5 out of 5 by Mabelita23 SVP
appreciated the way I was treated when requested to accomodate my rate
March 7, 2014
Rated 5 out of 5 by Lanai2 Best LAX hotel
This is our favorite hotel when traveling thru LAX. Convenient, minutes from LAX airport, the rooms are quiet and the decor is relaxing. We always enjoy Paparrazi for dinner.
March 4, 2014
Rated 5 out of 5 by Herdof8 The service at this hotel is excellent
Check-in is pleasant and relatively quick. The service and food at the restaurants in the hotel was excellent.
It is a great place to hold conferences because of the shuttle service to/from LAX and the abundance of rooms of various sizes together with the great service.
March 1, 2014
Rated 5 out of 5 by GRN75 Great Hotel
We had to stay an extra night in LA because of a flight delay. We found this Sheraton was close to the airport and rental car agency. Check in was fast, courteous. He gave us a credit for a movie to let the kids watch. Room was clean. We were exhausted after a week of sight seeing and the room service was fast, good food. I was worried about being so close to the airport that it would be too loud to sleep. That was not an issue my family slept great. This experience turned out better than the hotel we stayed at for the rest of our vacation.
February 25, 2014
Rated 3 out of 5 by DisappointingFood OK stay - food NO
The stay and staff was ok. But the food was very disappointing especially for the high prices. The breakfast buffet was over $20 which would have been fine if the quality was there - it wasn't! We travel allot and in most hotels that we stay in for this price they offer custom made omelets, gluten free, and just an overall higher quality food and selection. We ate other meals there as well and they were OK - but NOTHING was good - it just wasn't terrible.
February 25, 2014
Rated 4 out of 5 by doclori Beautiful venue
The completely refurbished hotel is lovely. Staff are great. We are hosting a large conference at this hotel and the exhibit space and breakout rooms are just perfect. It's one of the best conference spaces I've ever seen. It has a Starbucks which is a really great addition.
February 25, 2014
Rated 5 out of 5 by TAbea President
Thank you for a wonderful stay, even though it was business, your staff made my stay quite comfortable!
February 26, 2014
Rated 3 out of 5 by Andykun Inconsistent experience
It was really disappointing and frustrating to hear that i was provided access to the lounge to only find out that I wasn't and I won't be granted because of my status, when every single time in the past in this and other spg properties I was granted access without questions. Also, I have delta crossover benefits that they couldn't associate at the time of reservation for some reason unknown to me. Overall, disappointing experience and I won't be returning to this property again.
February 21, 2014
Rated 5 out of 5 by AlS0513 The more hotels I stay at the more I like the LAX Sheraton
I stayed in a hotel over 140 nights/year the past few years. The majority of nights have been at Starwood properties. This is my favorite places to stay because of the friendly staff the property is well maintained. The gym is one of the best hotel gyms for a hotel this size and the equipment is all in very good condition. The one complaint I have had in the past was with the service provided by the valet and over time the valet service has improved considerably.
I always look forward to talking with Juan in the Club Lounge each morning. He is very friendly and always brings me my morning beverage when I arrive.
February 11, 2014
Rated 5 out of 5 by DesertDave Comfort & Convenience
I had a single night stay at the Sheraton Gateway; arriving after 10:00 and departing before 7:00 a.m., but my stay was pleasantly comfortable and clean; the front desk staff was friendly and hospitable. Nice Hotel!
February 23, 2014
Rated 5 out of 5 by acountraider Too Good to Be Noticed
I often frequent the SPG hotels near LAX, which is great cause there is four in the area and I always look forward to SPG status. I am so closed to Platinum so I have really just started staying at the hotel for no true purpose beyond upgraded status.
The sad thing is that after so many stays and so many dollars spent most of these SPG hotels do very little beyond offering you points. I have experience the true spirit of the program, however the norm is to stick you in a regular room call it SPG level and debate rather not if you can get the late check out...
My recent stay at this hotel was not that bad, thanks, but there was no room upgrade, no comp parking, just my gift of additional points which tend to be getting smaller and smaller compared to my first race to platinum...I stood in line at the "status-Line" and notice that no one pay attention to me or my facial expression of looking at three people get called before me...its annoying that the dedicated line is too busy calling from the general line...yet it is I who have choosing SPG to be and investment and have earned the status that I would like to be recognized for ...
not sure if this program gives what it was intended for, but looking at my AMEX monthly bill and I can assure that it takes..
February 3, 2014
Rated 3 out of 5 by BizTravellertoo Recent stay
I would rate this experience as just about average
February 20, 2014
Rated 4 out of 5 by sean203 Overall we enjoyed the hotel
We arrived at 10PM at night after traveling all day. We were helped quickly and given our room key. Instead of a king sized bed there were 2 double beds. We had to go back down to the lobby and wait in line again to get the proper size bed that we had requested. The clerks comment was "I thought that room was a king". Normally this is no big deal but we were exhausted after a long travel day so having to take additional time was frustrating.
We had dinner our second night at the hotel at Paparazzi (sp). We had eaten there on a previous trip and enjoyed a very good meal but this time it was very disappointing. My husband had about 2 bites of his pasta and sent it back. He was offered another choice but he declined. We had expected a much better meal especially since it was the last night of our vacation
January 23, 2014
Rated 2 out of 5 by BP2211 Average hotel near airport
The hotel has a decent lobby with a Starbucks in the lobby. The pool and fitness center are both pretty nice. But the rooms and club room are in need of improvement. I was also surprised when I checked in that, as a SPG Platinum member they did not have a room upgrade for me given that I was traveling with and checked in at the same time as a work colleague (who is not an SPG member) who was upgraded to a suite.
February 15, 2014
Rated 4 out of 5 by RSJtraveler Great place!
This hotel was perfect for our overnight stay while in Los Angeles for family function!
February 17, 2014
Rated 3 out of 5 by SavvyTraveller Dated and overrated.
5 star staff - no question there, otherwise sadly lacking, everything seems dated, I had a special rate which was $109 plus taxes and I can get a better hotel in the UK for less than that.
Rack rate is somewhere north of $219 + tax.
Paying for a name and sorry to say, not as good as it should be.
Staff are excellent and will go the extra mile, if it weren't for the quality of staff........
January 23, 2014
Rated 5 out of 5 by Celian A short but excellent stay
Simple statement: I got everthing I wanted!
The only improvement I recommand is to replace the old fashioned bath tub with large cabine showers... I love large cabin showers...
February 16, 2014
Rated 4 out of 5 by Ingo404 Internet was very spotty
It was impossible to do any computer work in your hotel since the internet connection kept dropping off
January 27, 2014
Rated 3 out of 5 by BuuDinh First time back to Sharaton
The room is great and clean, but the staff was not so friendly.
January 27, 2014
Rated 2 out of 5 by azin Unhappy with Charges
high pressure sales - 1st said only room available is a parlor with no bed, then upon acceptance, he said oh, we do have a room with a bed, it is much higher rate. felt it was planned to create desperation for a late arrival, and then upcharge the room.
February 15, 2014
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL HOTEL RIGHT BY LAX
This is my hotel of choice when I fly into LAX.
ROOM: The room was a cool corner suite. It was huge. Thank you for the upgrade.
CHECK IN: I want to thank SAMANTHA for being very sweet and courteous. She made the process smooth and effortless.
FOOD: Paparrazzi has good food and has a lively atmosphere.
OVERALL: This is a great hotel for LAX stays. The staff is very friendly. and I recommend this hotel for LAX stays.
February 10, 2014
Rated 5 out of 5 by sallyray beautiful hotel
it is a delightful hotel - nice and clean, with a warmth about it that makes one want to come back. it is a perfect location to the airport and for business meetings.
February 11, 2014
Rated 4 out of 5 by ChrisfromTX Perfect for staying close to the airport for an early morning flight
We stayed here because we had an early morning flight, and they offer a free shuttle to the airport, which runs every 15 minutes. We turned in our car the night before to make the morning less stressful, and to avoid the ridiculous valet parking fee. Value for price was acceptable, but we do have a few negative comments. First, we made our reservation through the 800# and our rate included free WiFi. This was confirmed as we checked in. However, when we checked out, we had been charged $12.95, which we had some pushback getting them to fix. Second, there are soda machines but no snack machines anywhere on the property. Third, we went to the bar to have a drink. Ordered two Gin and Tonics and two Draft Beers. The bill came and it was $35! WOW! Finally, there is nowhere to park your car while you check in if you are leaving immediately or turning in a rental car. The valet insisted on taking our keys, even though we were only going to be inside for 5 minutes. After checking in, we came out and it took them 5 minutes to find our keys. There needs to be a lane or a few parking spaces that can be used for this purpose. Overall however, would choose again.
February 11, 2014
Rated 5 out of 5 by History28 The best choice for LAX
While reading many positive reviews of this hotel, it was a pleasure to confirm that this is a perfect airport hotel and the best choice given its proximity and very qualified staff. The Club Lounge is quite nice and added to the comfortable stay.
Thanks for a terrific stay and we will return.
January 13, 2014
Rated 4 out of 5 by Steev99 Quality is Slipping
This has been one of my favorite places to stay in LA. However, I have begun to notice a downward trend in the service and amenities over the past few stays. The club lounge used to be always open for a cup of coffee, or bottle of water or even just a spot to relax. Now, if you don't make it there during certain hours, you're out of luck. I definitely won't waste my money on a room upgrade anymore.
Our room this time didn't even seem to be prepared for our stay. Just two towels, and only one packet of coffee (decaf - yuck!).
Seriously, the shine on this hotel has varnished. It no longer stands out from any of the other hotels in the LAX area. Might as well go for the better price somewhere else.
December 14, 2011
Rated 1 out of 5 by lmk30 Worst representation of a Sheraton Hotel
I checked in this hotel at about 10pm after driving from Las Vegas. When I got to the room I smelled a mildew smell and was turned off. Then to discover the shower wouldn't drain. I called front desk asking for another room but I was told they were negative for the night. I then asked for my money back which they said they couldn't do. I was so unhappy I packed up and checked out. I went down stairs and all of a sudden they had another room avalible but it was too late by then. I was told I was going to get a credit to my account for the inconvience and that was thursaday. Today is wed. and still nothing. I will now be calling my credit card company. Not to mention I paid for parking for an hour!
July 11, 2012
Rated 3 out of 5 by Patty2222 November stay
Stayed here in November before a trip from LAX to China. Location to the airport was a prime factor (and it is close) but parking and ease of access is difficult. Since we had a late night flight we decided to keep the room the next day so we could do some sightseeing before we left, then freshen up before the flight. Hotel agreed to this for a modified room charge. The night we were to leave the hotel was very busy with private parties; after we went to dinner hotel wouldn't let us park our car for 15 minutes to get our bags without a $6+ fee, then they tried to charge us twice for the extended room stay. We got the room charge straightened out, but it was a hassle. Additionally, hotel does not have, or did not have available when we were there, a cafe type restaurant where we could get a quick, moderately priced meal. The surrounding neighhborhood is also seemingly devoid of such places. Front desk was no help in this regard.
January 8, 2014
Rated 5 out of 5 by Chazcheh Great hotel, great price, great location
I have stayed in LA before, paid more money and wasnt that great of a spot. This is close to the airport, with a great shuttle service. Also easy to get around from there with the red trolley service coming past for $5. large room nice pool and gym and great help from staff
October 22, 2012
Rated 4 out of 5 by Jimmy A great stay
We stayed at the hotel for three nights.
Got upgraded to a corner suite, which was spacious. One flaw though - there was only one TV for sitting area and the bedroom. The positioing of the TV was difficult.
Club Lounge was great. Staff was helpful.
April 3, 2013