Rated 4,1 out of 5 by 160
Rated 5 out of 5 by Celtic12 Comfortable stay and friendly staff.
The staff are the finest asset in this hotel. The location is convenient and the building is well maintained. It is though the quality of most of the staff that makes it a pleasure to stay and I was there for thirteen nights.
I should alert you to two problems –
1) The Make A Green Choice program continues to be rather chaotic. On three separate mornings I had to politely decline a change of sheets and towels because on each occasion it was only two days since they had been changed. I placed the Green Choice card on the door handle outside my room on three out of every four nights but it did not seem to matter.
2) There were two incorrect charges to my room. A dinner from Oppidan and four days later a breakfast from Oppidan. I accept errors in reading room numbers from bills can occur: room 516 was misread as 716, and room 726 was misread as room 716. However the names on the bills did not tally with my name and it took nearly 24 hours for the paperwork on the dinner charge to be found when I pointed out I had not taken dinner.
It particularly disappointed me that no-one at reception apologised to me for these two errors.
I shall return to the hotel because most staff are so good but I shall be monitoring carefully the Make A Green Choice program and I shall check my account meticulously.
11 mars 2014
Rated 5 out of 5 by Calgary99 Wonderful hotel
Staff and services are great. Restaurant is very good
28 février 2014
Rated 5 out of 5 by waynefreda43 Well satisifed
We enjoyed our Valentine stay from the time we entered The Shearton until we departed. Each and every staff member exceeded our expectations. We were particularly impressed with the food and service level at the main restaurant each time we dined (3) times. Will be back.
18 février 2014
Rated 5 out of 5 by DJKOXTON Excellent Staff
People make the experience and everyone I encountered appeared happy in their job and show a willingness to engage the guest in a positive fashion.
7 février 2014
Rated 5 out of 5 by SherryDelRizzo Staff were outstanding
We checked into the Sheraton late in the evening as we had to evacuate our home due to some issues with our furnace. I was with children and even our little puppy and no husband to help - the staff were exceptional !
31 janvier 2014
Rated 5 out of 5 by Bruinsrock04 great stay!
We spent a mini vacation on Saturday night, Jan 25th. The room was lovely and we had an amazing meal at the hotel, the food is the best we have had in the city - hands down. Friendly staff and good service. The next morning I went to the gym only to find excellent coffee awaiting me right outside the doors! We really enjoyed the stay and will recommend this hotel to anyone- even in the dead of winter!
27 janvier 2014
Rated 5 out of 5 by mckscooter A big thank you from Toyota
had a weeklong meeting at this hotel and would like to thank the staff of Sheraton NL for their always wonderful service and attention to our needs.
Special mentions to Edward, Glen & Chris in banquets.
Linda and Mary for their awesome room service and Gary at the concierge and Fabian and Danny V for getting my control panel working in my room after it was not operating when I first arrived.
And finally to Paul for storing my bins these past two weeks. The very best to you all and I look forward to coming back to Newfoundland again.
20 décembre 2013
Rated 5 out of 5 by Celtic12 Homely and professional
The staff are friendly and welcoming. Many have worked at the hotel for many years which is a good indicator of high quality.
Fridge: all rooms should have a fridge as it is a homely asset.
Green choice: good concept in support of environmental conservation but inconsistent implementation – recycling bins (daily?), towels and sheets (after every four nights?).
SPG Club lounge: problems with servicing at breakfast – skimmed milk, Bechel spread, coffee machine, inexperienced staff – need some team support.
17 décembre 2013