Rated 5 out of 5 by Happy2012 First Stay
This was our first stay and we could not be more pleased. Very comfortable bed, nice pillows, modern furnishings, Starbucks coffee in the room. Excellent dining and a mall is located across the parking lot. Excellent all the way around.
April 28, 2012
Rated 4 out of 5 by Brad1000000 Nice older suburban hotel
This property is a large meeting-oriented property on the west side of the city in a fairly nice suburban location. If you have high expectations,they will not be met; but my expectations for an older hotel were exceeded--especially by friendly customer service at the front desk and in the restaurant. The rooms are standard; the club lounge is a converted room with poor food selection -- not worth paying more for, that's for sure. If you get a competitive rate, there's nothing bad about staying here and it beats paying $20 for parking at the downtown properties.
November 18, 2013
Rated 5 out of 5 by RichS Brookfield Sheraton
Friendly effcient staff in all departments
April 16, 2012
Rated 5 out of 5 by JimE21 Top-Notch People
I can't say enough good things about the Sheraton Milwaukee Brookfield. As a business executive who's stayed there for over 10 years they go out of their way to make sure everyone is looked after. Additionally we hold many business meetings there and they have always exceeded our expectations. ~ Jim
April 11, 2012
Rated 5 out of 5 by Campos64 Great hotel
My husband told me that this hotel had bad reviews but it was the only place available. I was very apprehensive but once we got here I was pleasantly surprised and please. The rooms are awesome, clean and comfortable and the rates are very low. Very happy!!
May 18, 2012
Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013
Rated 5 out of 5 The Only Hotel I would stay at
I have stayed here for 4 years now. I love the location. Miller Park is not far, there is a huge Mall next door. The workout rooms and pool is perfect for my needs. The food is very good. The staff is very helpful and very courteous. I have been in this area for 10 years and by far the best place I have stayed at and wont stay anywhere else as long as the doors are open.
April 11, 2012
Rated 3 out of 5 by ANMI Not an optimal Sheraton
Very thin-walled rooms (third floor, did not seem to be the same on the first floor) where you wake up to the sound of someone doing his morning bathroom routine. At night you will enjoy the sound of other peoples tv watching or conversations.
The rooms are very cold during this time of year, and it's not even that cold outside.
The internet service is very up and down (works 30 minutes, complete stop for a while - works for a while but this time slow - complete stop etc.) which makes it hard to get any work done in your room.
The breakfast buffet is not great. Scrambled eggs is just a huge pile of eggs whisked together.
The hotel is undergoing remodeling - or at least getting new carpet - and I hope that will solve some of the issues.
October 30, 2013
Rated 1 out of 5 by MattB23 Hotel is below expectations
This hotel was like an old hospital converted and although the meeting space and other things in the hotel were clean, our room was seemed out of date and was not well maintained. When I mentioned to the front desk that we had bugs crawling in the room they just said Sorry and kept working on other things. I definitely will not be returning to this property.
July 16, 2013
Rated 2 out of 5 by tsimmons2368 Poor Service
The first full day we were at the hotel, we ordered room service for lunch (two sandwiches and a salad). We waited over 90 minutes and then when the order arrived, the salad was replaced with a wrap. We took the green option, so the final day we were there, I called guest services to have two cups, two tea bags and 4 sweeteners brought up to the room. It took them over an hour to finally bring it up and it was only after I called to complain that we received it.
May 6, 2013
Rated 4 out of 5 by WorldTraveler Nice Hotel on Milwaukee's West Side
This is a nice hotel, very close to shopping it has a great pool and a decent, affordably priced restaurant. A great option, if you want to be a little bit out of downtown. Parking is free, which is always nice. It does seem to be pretty popular with families. Many of the times I have been here you could hear children shouting or running around late at night, but security does a decent job getting them in bed.
January 30, 2012
Rated 3 out of 5 by Clearwater62 Some positives, some negatives
+ Friendly, helpful staff
+ Convenient location
+ Comfortable bed and pillows
+ Comfortable room temps
- Bathroom very small for one person (forget two people trying to get ready at the same time!)
- Hallways, stairs, elevators are long in the tooth - but worse - not cleaned recently (or poorly cleaned)
April 3, 2013
Rated 3 out of 5 by CanuckTraveler The best SPG property in Milwaukee for my money (still not great though)
Of all the SPG properties in Milwaukee I think this is the best one. Free parking and right off the highway. Close to the ballpark but 10-15 to downtown.
If you are traveling on business I'd recommend you stay here vs the other properties.
Decent facilities but needs to be updated.
April 3, 2012
Rated 2 out of 5 by orsc terrible cancellation policy
Had to cancel a room wless than 24 hours because of an emergency. still charging for one night. Other hotel chains do not have this policy.
Have cancelled all futrue reservations at thsi hotel. will never stay there again unless directed by my company.
February 9, 2012
Rated 4 out of 5 by MKE33 First Time at Brookfield Sheraton
The rooms where nice and clean overall. I enjoyed seeing the nice white linens vs. other dirty comforters at other hotels. The bar staff were pleasant, as well as the front desk during check-in.
A few items for improvement:
We tried calling down for room service (we attempted to use the preset speed-dial on the phone, as well as the number in the directory) on the first morning of our stay on and off for almost an hour and half while we were getting ready. Not once did anyone pick up. We ended up just heading out for breakfast.
As we were departing on Sunday, it took us about 20 minutes just to be able to get on the elevator. Being we were on the 6th floor, and had brought along 2 coolers, the stairs were not an option. Once we finally were able to get on the elevator, we found out what the hold up was. Apparently, the housekeeping staff also use the two elevators to move about from floor to floor. I was very surprised to see there is not a service elevator on property. Definite oversight.
Overall, our stay was nice, and we would stay again. We will just plan on going out for breakfast, and leaving the coolers in the truck, so we can take the stairs.
May 29, 2013
Rated 1 out of 5 by Jebber 2nd time there and will never be back
Extremely rude bartender, room was rundown, requested housekeeping and didn't get it.
February 25, 2013
Rated 2 out of 5 by ChristyH7 Thought it had improved...
We stayed at the Sheraton Brookfield last weekend, because it was the only SPG hotel available that weekend. Upon check in, we were given a room in the Milwaukee section, which was an upgrade from our stay last year. Nicer, newer, much more well kept room. We were also given access to the club level although we were one floor down, as we are gold members. We arrived late and thought we would take the kids to the pool. The pools were extemely crowded and appeared to have some sort of junior high boys birthday party going on. There were about 15 rowdy boys eating pizza and making a complete mess in the pool area. They also made us feel uncomfortable as if we were ruining their party. I was very surprised that the hotel would allow this in a "business" hotel. We went out and returned hours later in the evening, the party was still going on, and the pool area was trashed. The next day staff had come to put out towels on the chairs and open the pool. The trash still remained all over the tables, pizza boxes and such. It was gross. We never used the pool.
In the club room there were only 2 tables and a TV with a coffee table. We attempted to eat breakfast, but two families had camped out on the tables, for an extremely long time and there was no where to sit. The breakfast display was nice, but at 8:00 most of it was gone. A very non-friendly staff member came in to restock some of the items, but only refilled cereal and water. It would have been a nice breakfast if it had been properly manned. Sending someone in at 8:40 when it closes as 9 seemed silly, as it would have been nice to be restocked sooner. Luckily I paid for this hotel in points. I hope there is a better SPG choice in Milwaukee as we go there often. I will try to make my reservations sooner.
June 28, 2012