Sheraton Milwaukee Brookfield Hotel

  • 375 South Moorland Road
  • Brookfield,
  • Wisconsin
  • 53005
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be at least 21 years of age to be a registered guest. Guests are required to present valid ID at check-in to show proof of age.

Rated 3.6 out of 5 by 74 reviewers.
Rated 4 out of 5 by Fine for Small Conference You may not wish to publish this. Upon arrival I was greeted from the female attendant at the front desk as I waited with the comment as she typed on her keyboard, "come on over, I don't bite." From there she did answer my question and I left. I no longer saw her the rest of the stay and the other front desk clerks were quite accommodating. I found the gift shop attendant to be unfriendly as well, as well as not very helpful. It appears there may be a monopoly on the taxis and paid transportation availability opportunities thru the gift shop. We did enjoy the kind room attendants and when we asked to have toiletries delivered, they were given promptly. The grounds were clean and tidy as well as the rooms. July 1, 2014
Rated 5 out of 5 by best value for your money we stay at sheraton when we go to potawatami.we usually stay on saturdays,breakfast is included,we eat around 10.well this time we stayed on sunday,went to eat at 10,buffet was closed.this is one of the reasons we love the sheraton,free breakfast and free parking,well we didnt get our free breakfast.we were not informed that the buffet closes at 9;30.i know we will be back because everything is excellent at the sheraton,but the front desk should of told us it closes at 9;30 April 2, 2013
Rated 4 out of 5 by This hotel is great. This is in close proximity to one of our business offices. The staff is very friendly and the rooms are newly updated which is nice. Overall good experience. July 8, 2014
Rated 3 out of 5 by Not Bad I was a little dissappointed in this stay, the floor we stayed on was very noisy most of the short time we were there. We also typically get club level access, we did not get that this time (nor the last time). Not available for our level of SPG. Considering other options next time. July 7, 2014
Rated 5 out of 5 by July 4th Weekend The 4th of July weekend could not have gone better. My family and I had a great time by the pool and all the staff at the Brookfield Sheraton were super delightful. We really didn't want to leave. July 7, 2014
Rated 5 out of 5 by Very Comfortable Bed was very comfortable, pillows and bedding were great. July 7, 2014
Rated 3 out of 5 by clean room/cramped quarters I booked the room with SPG points and received marginal service. Supposed to have Starbucks coffee in room - had to ask guest services for it first day and the second day the cleaning attendant said "no, only Folgers." Room was supposed to have a sweet sleeper bed - it did not and given the size of the room I don't know how that would have been possible anyway so the children slept on the floor. The gym however, was inviting and the pool water was clear. July 1, 2014
Rated 4 out of 5 by Club Access for SPG Gold members When I made the reservation I requested club level access, but was fine with a room not on the club level. I am a SPG Gold member and an owner of several weeks in the Sheraton Timeshare network. I was told that they would be glad to give me club access at the time of booking and that was repeated when I called a few days before to confirm the reservation. When we checked in they refused to give me club level access. The excuse was that they were full of SPG Platinum members. I am not sure what that means. But, I feel that if you promise someone club access when they request it, you should honor that promise. June 23, 2014
Rated 1 out of 5 by No Amenties Not up to Sheraton standards at all. Hotel does not have lobby amenities. Cannot get coffee. Restaurant not open Sunday midday. Private vendor owns gift shop where guests can purchase coffee. No place to eat. Tried to print boarding passes. Computer/printer link not working. Desk personnel could not help. Had to print passes at reception desk. All hotels in area were booked. We stayed 3 nights - were here for a family funeral. Sheraton charged twice the nightly rate as other hotels in the area. Very poor service. Towels in pool area were the size of face towels. Outdated decor in rooms. June 25, 2014
Rated 5 out of 5 by excellent location check in was easy.Lynn at front desk was very helpful and friendly. When iI went back to front desk with questions all of the staff were kind and always smiling.The room were comfortable. I am hard of hearing and the staff wasn't annoyed in taking time to understand and explain sometimes twice. June 30, 2014
Rated 5 out of 5 by Great location & convenient Great stay again - have been staying at this property for our Milwaukee visits for over 5 years - and have always been treated very well!! Thanks! June 30, 2014
Rated 5 out of 5 by Nice location Pleasant staff at check-in & updated rooms -clean and refreshing . A nice outdoor pool area. .Also walking distance to shopping & variety of restaurants. June 30, 2014
Rated 3 out of 5 by Club Floor was just short of awful I have found Sheraton Club floors to be extremely convenient and beneficial...until I stayed at the Milwaukee Brookfield hotel. The food was awful. the selection lethargic. I can find better selections for breakfast at discount hotel.Coffee and hot water were only available during breakfast hours. The door was locked when I went for water. I was sorely disappointed that I paid an extra $30 each night. I will remember to never do that again! I was just at a Sheraton in Baltimore the week prior that was marvelous June 24, 2014
Rated 1 out of 5 by Bathroom Issue Please see comment below. June 29, 2014
Rated 2 out of 5 by Hotel needs some TLC... This hotel has a friendly and professional staff but the physical facility is extremely shop worn and in need of renovation. Carpets are dirty and thread bare. TV in the room did not work and required an engineer to assit. Bedding is polyester.i would rather pay a little more and stay somewhere that is updated and clean. June 27, 2014
Rated 5 out of 5 by This hotel has great staff & is easy to find! I travel to the Brookfield area several times a month for work. I had stayed at other comprable hotels in the area but I only stay here now. Why? Because the people are great. They greet me by name when I walk in the front door. Check in is always a breeze. Rooms are good-nothing over the top but always clean and with a comfy bed. I usually make it to the club lounge during my stays too. The staff there makes you feel at home when travelling. From booking to checking out, everyone is top-notch! April 11, 2012
Rated 3 out of 5 by Sink broken, light burnt out in bathroom For $250.00 a night this hotel was not worth it. The bathroom light was burnt out, and the sink stopped was broke. I had to take time out of my schedule to report this to front desk and when I checked out two days later these still had not been fixed/repaired. Again, for the amount of money spent per night and no free breakfast included thought that was not right. Not impressed at all!! Would never stay at a Sheraton hotel again. !!! June 23, 2014
Rated 5 out of 5 by Consistently Great Over the past several years I have stayed at this hotel. Usually my stays are anywhere from four to ten nights each time. I love this hotel. I travel from Houston, Texas to visit friends and family often that live in the area. The people are not only professional, but they are gtenuinely friendly and hospitable. This ranges from the front desk staff, to housekeeping, to the food and beverage staff, the maintenance staff, and to anyone else that's around and about. I have never had one instance where I haven't felt like anything less than family. If I ever need anything during my stay there, it's always taken care of and it's taken care of quickly. The property itself is well taken care of and loks great. The building has been around for a while, but you really can't tell and it sits really nice within the area it occupies. The rooms are really clean and the noises are really quiet if not non-existent. I also have to say that the rooms are a great size. A lot of the newr hotels are shrinking their room size a bit. These room s are not only clean, they're spacious. The location is great. It's right next to the interstate, a nice mall, and in a safe area that has a lot of great places to eat with easy access to the drug stores, grocery stores, gas staions, and anything else that you may need. I travel all over while I'm there (Miller Park, downtown, to museums, the lake-front, day trips to Chicago, etc.). The location is great because they are all easy to get to. This hotel is great and I love staying there while I'm in Milwaukee or need to do something in the area. It hands-down beats anything else in the area and you won't find better people. April 12, 2012
Rated 5 out of 5 by First Stay This was our first stay and we could not be more pleased. Very comfortable bed, nice pillows, modern furnishings, Starbucks coffee in the room. Excellent dining and a mall is located across the parking lot. Excellent all the way around. April 28, 2012
Rated 5 out of 5 by Great hotel My husband told me that this hotel had bad reviews but it was the only place available. I was very apprehensive but once we got here I was pleasantly surprised and please. The rooms are awesome, clean and comfortable and the rates are very low. Very happy!! May 18, 2012
Rated 2 out of 5 by Lost in the Past Our experience started with an overwhelmed check-in staff, we waited over 30 minutes and the line was growing the whole time. You could see many people in the adjoining offices but none of them came out and helped or talked to the people watiing in line, or offered them refreshments. While our room was satisfactorily updated, the bathroom needed some attention. The most acute need for the room is an in-room refrigerator. I stay at a lot of hotels and the vast majority have refrigerators. I called ahead to make sure I had one and was told it was guaranteed that I did, I did not. The check-in person could not find me one. I had packed thinking I had a frig. I had to throw all my food away, go buy a cooler, buy fresh food each day, and constantly refresh the ice. It resulted in much expense and hassle. In addition, there is no complimentary breakfast, but there is room service. Didn't room service go out of style in the Reagan years? One day the bed was barely made, it actually looked like someone had sat on it after making it. The second day there were no creamers for the coffee, the third day there were no sugars or stir sticks. The one amenity the room had and it was poorly managed. I had left a tip for the maid each day so I don't think it was in retaliation. The room and facility were clean and the location was good. Overall, a very up and down experience. June 24, 2014
Rated 4 out of 5 by One problem but it was resolved Although the room was beginning to show a measure of use, it was clean and the bed was fairly comfortable considering it wasn't my own bed. I brought a pillow from home, but found the down pillow that was provided was more comfortable. The throw blanket under the comforter actually had me looking it up on the internet to find a similar one for purchase. The hotel encouraged us to go "green" by putting out a sign on the door that deferred room cleaning the next day. This was rewarded with a $5.00 certificate under the door that could be used in their restaurant or hotel during your stay. I thought that was a great idea and took advantage of it. We ate at Flemings Steak House down the street when we first arrived, but found the food at the hotel's restaurant much better and at less cost. The only problem we had was upon check-in. We were part of a large convention and I know of several people, myself included, who had rooms "cancelled" inexplicably. I was told I must have called to cancel, which wasn't true, but they did reinstate the original reservation. I personally think they overbooked with the belief many would cancel, but that made it awkward when we arrived looking for our room. This proved to be the only minor hick-up, but it was quickly resolved. I only hope that was the case with others who faced the same problem. June 24, 2014
Rated 2 out of 5 by Customer Service Lacking I booked a room with Club lounge access. I get there 5 minutes before closing and I had the attendant tell me that I am too late. I ask her for a muffin. She tells me no and proceeds to put plastic wrap on the leftover muffins as I watch. I go down to the restaurant for breakfast buffet. It was the most disgusting breakfast I have ever had. I was seated, went over to the buffet. The entire table was filthy. Watery powdered eggs, burned bacon, soggy waffles. It was horrible. It took the waitstaff over 15 minutes to offer me a hot beverage. I will never EVER visit again. As a SPG gold member, I would rather stay at a non-affiliated chain than stay here again. March 2, 2014
Rated 1 out of 5 by Worst experience with Sheraton Milwaukee Brookfield Hotel I made a reservation in this hotel for my guest calling the toll-free number on SPG site by redeeming my SPG points. The reservation was confirmed by both SPG and the hotel staff. The same evening I recieved a call from the Hotel that they were having some kind of maintenance issue in the room that was confirmed and offered us to move into another one without any additional charge. As a goodwill they gave me 500 bonus points. On arrival my guest was asked to provide a valid credit card as it was mandatory for the hotel to have one on the file when they check in. A few days later after the check out to my guest's astonishment they charged his credit card for his stay. I was so embarassed to hear that when they called me and informed about the situation. I called up SPG customer service, they acknowledged the messup but could not do anything about it, other than asking me to call the hotel and get it resolved. The front desk could not see my earlier reservation in their system and asked me to contact their accounting department. Seeing this going no where I made a personal trip all the way to the hotel to sort this out. This accounting person was not available so I had to leave him couple of messages before he contacts me. Meanwhile it has been three weeks since a charge has been made on to my guest's credit card. I made couple more calls to SPG customer service explaining them the situation but in vain. It was falling to deaf ears. The accounting person calls me and leaves a message saying that, I will have to talk to their revenue director to get an approval for refund. Left couple of messages to the revenue director without any luck. Finally I was able to get their email addresses from the hotel front desk. In my email to them I clearly explained my situation with screenshots of the points redeemed for my reservation and their charges to my guest's credit card for the same reservation. I get a reply after three days from the revenue director that she was on vacation and directed it back to same accounting person for an immediate investigation. The accounting person sends me an email that he will be calling (SPG) and to get a confirmation that I redeemed my points. Not sure if this guy was sleeping all these days and why he did not do the same initially. Its been two days now and I haven't got any reply from them yet. With no relief in sight, So far this has been a horror story for me and my guests and absolutely pathetic customer service from both the Sheraton Brookfield hotel and the SPG. With this experience I would never ever stay in a Sheraton hotel again. In my view SPG program too has gone down several notches down. June 25, 2014
Rated 5 out of 5 by Brookfield Sheraton Friendly effcient staff in all departments April 16, 2012
Rated 2 out of 5 by Not the best experience I stayed at this hotel for 4 nights. The second night I got back to the hotel, my door was unlocked and cracked open due to the lock being flipped out. I went in my room and the window was also cracked open. It was 10 degrees out and snowing so the cold and snow was blowing in the room. I assumed housekeeping forgot to close the door and window after cleaning. I called the desk to let them know that this happened and was told they would leave a note. The last two days of my stay when I would turn the water on the shower, it would have a little bit of a yellow tint until I let the water run for a while. January 21, 2014
Rated 4 out of 5 by Nice hotel Nice clean, comfortable hotel room. Would like to have a small refrigerator in the room. Location is ok except for all the construction work going on....our next stay in Milwaukee will plan to stay south maybe more around the airport. June 18, 2014
Rated 5 out of 5 by Top-Notch People I can't say enough good things about the Sheraton Milwaukee Brookfield. As a business executive who's stayed there for over 10 years they go out of their way to make sure everyone is looked after. Additionally we hold many business meetings there and they have always exceeded our expectations. ~ Jim April 11, 2012
Rated 4 out of 5 by Nice older suburban hotel This property is a large meeting-oriented property on the west side of the city in a fairly nice suburban location. If you have high expectations,they will not be met; but my expectations for an older hotel were exceeded--especially by friendly customer service at the front desk and in the restaurant. The rooms are standard; the club lounge is a converted room with poor food selection -- not worth paying more for, that's for sure. If you get a competitive rate, there's nothing bad about staying here and it beats paying $20 for parking at the downtown properties. November 18, 2013
Rated 5 out of 5 by Sheraton Milwaukee Brookfield Very nice hotel. Located within walking distance of a mall and many restaurants, plus there is a Fresh Market near by as well. I only had breakfast at the SMBH but it was always excellent. Top notch reception and wait staff. The room was great. Quiet, comfortable, and a better than average shower. By far the perfect place to stay for business, travel, or vacation. I highly recommend the Sheraton Milwaukee Brookfield. June 13, 2014
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