Rated 4 out of 5 by Wayne23 Very quiet. Exceptionally clean.
Have stayed here several times before. Very friendly staff. Was impressed by the courtesy and welcome of hosts in the club lounge. Hotel was full yet room was very quiet (except for the planes which is to be expected and it's a fun distraction). Because hotel was full all accessible parking spots were taken. Perhaps hotel can offer complimentary valet in cases like that....had to use cane to walk a somewhat long distnce from car to hotel.
April 9, 2012
Rated 5 out of 5 by BusinessGuyYEG Stay here all the time - great service
I would like to commend the management and staff at the Sheraton Toronto Airport (Dixon Rd.) Hotel and Conference Centre. I have been staying at this hotel at least once every three months for the past year and a half and have never once had any kind of a negative experience. Nothing but great things to say about the cleanliness, service and amenities.
December 9, 2013
Rated 5 out of 5 by Stewart8 Home away from home
I am a frequent traveller and go to Toronto at least a few times a month, and no matter where my meetings take me, I will always stay at this Sheraton. It isn't the newest hotel in the bunch, but by far it is the best!! The big differentiating point for this hotel is their incredible team. From the Reservation Manager Joseph who always accomodates my last minute request to the lovely and taleneted Annissa who always greets me with a hug and a smile at the front desk, to the countless support team like Orlando in the Executive Lounge and the entire Guest and Room Service Team, and you can't forget George and Andrew and the rest of the team at Olio, the restaurant in the hotel. They are all incredible and make me feel like I am always at home. No request is to big for this incredible team that make staying at this Hotel my favorite Country wide.
November 28, 2013
Rated 4 out of 5 by AlainandKelly Great Hotel
This was a great hotel. It was clean and quiet. Staff was nice and helpful. This hotel accepts dog to 80 lbs which is why we went there. The only thing that brought the rating down to 4 star was the Pet Welcome Package. This idea is GREAT and it is what sold us on the hotel. Only thing is that upon arrival, the package was nowhere to be found. We have to call down to request it. Once it go to the room, it was a small cushion and bowls that were way too small for an 80 lbs dog.
Solution: get package in room in advance and maintain large dog beds. Worst that can happen is that the dog will have more space. Customers will be happy!
December 10, 2013
Rated 5 out of 5 by EcoCar2 Exceptional Service
I am always very pleased with my visit to this hotel. The staff are exceptional and are always very pleasant. The check in was quick and my visit to the lounge was excellent. Andrea and Orlando did an awesome job as host. They greeted guest with a smile and always asked if there was anything else they could do. These are model employees for SPG.
November 23, 2013
Rated 5 out of 5 by RBS53 My Stays
your staff at this hotel are excellent. from Anisia and Ann on the front desk, Michael the concierge and the gentleman in the club lounge, they always make the stay pleasant.
November 6, 2013
Rated 5 out of 5 by Fabjms This hotel has great food, space, features and staff!
While I loved the food, space and my sleeping room at the Sheraton Toronto Airport, what I appreciated most was the flexibility and friendliness of the staff - particularly the Audio/Visual and Events staff that attended to all of our requests during our conference, as well as Raymond and Jeff whom during their night shift, helped me print some last minute materials at no charge for my conference. Everyone was very professional, approachable and accommodating. Thank you so much!
June 13, 2013
Rated 5 out of 5 by wosorno Great Hotel!
Stayed for 5 nights using points. Was able to upgrade for a small fee to the club lounge. Orlando in the club lounge was great and was a pleasure to see at breakfast every morning.
The pool and hot tub were perfect! Very clean and a huge hit with us and our kids. It is more a business hotel with lots of conferences so there were not a lot of other kids, but we actually enjoyed that and having the pool all to ourselves. When we return to Toronto we will stay here again!
February 27, 2012
Rated 5 out of 5 by charliet management
My stay at this property is always above and beyond pleasurable. It is refreshing to know that every time I stay at this hotel for business or liesure, I know that the Manager, Shaileen is ready to accommodate my family and I. There is no request too large to be addressed by her team. As an Executive member of a very large union, I travel extensively and I can say with certainty that I highly recommend this hotel when you are in the Toronto Airport area.
November 26, 2011
Rated 5 out of 5 by JFK45 Fantastic Family day weekend!
Excellent stay at this Sheraton once again. The Front desk staff, Ken and Micheal were very welcoming and helped out with many details. Always with a smile. The dinner at Olio's was defiantely worth it. Delicious food and wonderful service from our attendant Hamilton, . Our kids can't wait to go again. Beds super comfy too!! The pool and hot tub made it feel like you were at a resrort!!Thanks!!!!!!!!!!!
February 20, 2012
Rated 5 out of 5 by CEngel thanks again
Once again, on very short notice, Nadine Aseena and Fil made my trip and meetings sucessful! Thanks Again
Donald Craig Engel
October 3, 2013
Rated 5 out of 5 by Wayne23 Excellent staff. Great club floor
Booked a last-minute get-away. Front desk staff were very welcoming depite the late hour. As Platinum guest was upgraded to a fantastic suite. Spotlessly clean; sound system with CDs; current magazines - it was the perfect place for rest. Buffet breakfast was excellent and plenty of alternate dining choices nearby. Pool is wonderful and clean. Overall, one of the best Sheratons we've stayed at.
November 8, 2011
Rated 5 out of 5 by Jaja2 The hotel is comfortable
Great location, comfortable, great bed
September 16, 2013
Rated 4 out of 5 by midlandtourist Great Staff
Reception staff are so friendly and polite. Great recognition for platinum. Lounge breakfast fresh berries and fruit. I have a food allergy and the gentleman in the lounge at breakfast was very helpful checking for cross contamination for me. Good place to stay before or after a flight.
July 19, 2012
Rated 4 out of 5 by Dwat Customer Service Makes All The Difference
I have stayed at this hotel for the past two months and it is the staff that makes all the difference. The hospitality I receive us second to none. I am greeted by name and made to feel like a valued customer each and every time.
April 15, 2012
Rated 5 out of 5 by Hckystripes Excellence in Service
The front desk staff at the hotel are tremendous. They have great knowledge of the hotel and the surrounding area. They were great with the kids and made them feel welcome.
April 15, 2013
Rated 5 out of 5 by SSPChief Almost like being at a resort
I stayed here for business and was on the club floor. A great way to spend the night with the added extras. Pool is beautiful and foyer is very warm and welcoming.
February 27, 2012
Rated 4 out of 5 by Steve218 Sheraton Toronto Airport Hotel & Conference Centre
Nice hotel good location staff is accommodating
December 25, 2013
Rated 4 out of 5 by BTinCP Friendly Staff
I am at the Sheraton 3-4 times a year for meetings. Anna at the front desk recognized us. In the Club Lounge Val remembered the snack my wife liked. At breakfast we were welcomed like family by Orlando in the C.L. Ask him about the double cappuccino. That night we ate at Olio. We should have eaten there both nights. Marcus, chef, saw us and stopped by our table. p.s. try the onion rings... wonderful... wide, not thin.
December 13, 2013
Rated 5 out of 5 by Blackwood Nice facilities, outstanding service.
I have had dozens of stays at this property ove the last year or so and I keep returning because of the excellent service, Plat recognition and value. Very nice indoor pool, with several eating options available nearby. The in-house Italian restaurant is quite good, with a buffet breakfast in the morning. Athough I generally use he lounge facilities morning and evening, where the spread is among the best in North America. Friendly staff, who remember their repeat customers - especially front desk and in the lounge. I even got a personally signed Christmas Card this year! All in all, my choice of properties near YYZ, and often my choice in all of Toronto!
December 15, 2011
Rated 3 out of 5 by symmetry Food Quality Varries Greatly
I stayed at the Toronto Shearaton 801 Dixon on Dec 21 & on Dec 27th. I ate in the restaurant both times, ordering the same food. My first visit the seafood chowder was very good and I was happy with my 6oz filet of beef. On this visit the soup was served in an eight inch wide bowl. On my second visit, 6 days later the soup was very poor zerved in a 3 inch wide bowl, The mash potatoes and vegtables were cold.
My wife had the same soup because of my earlier experience and the same meal - she did not like the soup and hers was also cold. This is a serious problem if you want repeat customers.
PS I have reservations for two rooms Jan 27th 2013, at this same location.
December 31, 2012
Rated 4 out of 5 by Ferrari Luxurious beds and linens
Loved the beds and linens. Was hard to want to get out of bed each day. Friendly staff. Very helpful.
December 10, 2013
Rated 4 out of 5 by JMIPEL Courteous Staff....Cozy Rooms
We stay at the Sheraton for both our yearly Christmas function and for night prior to airline travel. It consistently exceeds our needs both in terms of service and cleanliness.
December 4, 2013
Rated 1 out of 5 by Boggled The front desk needs an attitude adjustment
After having spent the night, my husband and I checked out and made them aware of a few "minor" problems with the room (without asking for anything in return...just making them aware). The beside lamp didn't work, the fan in the bathroom didn't work and the "complimentary" bottled water was half drank by the previous guest.
The front desk response was to immediately be defensive and try to explain to me that I was mistaken in my experience. I should have called the night before to complain about the lamp, I shouldn't expect the fan to work.
My response: I walked away.
Not your best work Sheraton.
April 2, 2013
Rated 4 out of 5 by midlandtourist Upgrading all the time. Great to see.
We usually stay at this Sheraton whenever we are using the airport. Everytime we arrive a little more has been done to upgrade this hotel. It is obvious that this was another hotel brand before it became a Sheraton. So keeping this in mind we don't expect a glitzy hotel. What we get is great service starting with the front desk. The hotel is a little worn but is very clean, Little touches like iced lemon water in the lobby are appreciated. And the Club lounge has very fresh hot and cold canapes and often a salad which is just great after airplane food. Club Lounge breakfast is very good for this size Sheraton. Best asset to the lounge is the gentleman, Orlando who greets evryone with courtesy and a smile.
July 13, 2013
Rated 4 out of 5 by TLT1977 Parking Staff Lacking
We returned from our trip to find our vehicle buried in snow. It took an hour for my husband and some others to dig and push out ours and the others vehicles. We understand that with all the snow that this was going to happen....we are Canadian!! We did not expect that the parking lot attendant would be so unhelpful and basically leave us to it with no offer to help or provide shovels. The parking lot was not fully plowed either. It was just a frustrating way to end a vacation. The goodwill of other travellers was greatly appreciated but a little help from staff would of been nice.
February 9, 2013
Rated 4 out of 5 by Pulkit Comfortable stay
Nice executive lounge, friendly staff!
November 26, 2013
Rated 2 out of 5 by SarahE47 Needs Improvement
I was a bit disgusted with the restaurant which had a small crawling bug beside my seat. The holiday appointed bartender had me go up to him 3 times to ask him to take my order, accept payment for my order & to take my co-workers order. The rooms don't have a fridge which I think is a MUST for every hotel. The windows in the hallway have dead bugs around them. Gross! This hotel needs a serious deep deep clean especially when it has such a large conference space & business people visiting.
October 16, 2013
Rated 4 out of 5 by bingo Enjoy Club Room
I enjoy staying at your hotel, Sheraton Toronto, the room is nice and I feel very comfortable in the room and with the facilities. The club room is nice to utilize. The morning attendant in the club room is excellent. He is very friendly and helpful. Twice now I have found the evening attendant to either be non existant or "hiding" in back room. In the evening I typically like to have a beer but couldnt find the attendant.
October 29, 2013
Rated 5 out of 5 by Blackwood Still very, very nice
Back again for several more stays in the New Year. Staff and service continue to be outstanding. Great SPG recognition, except I notice the club lounge continues to be closed on weekends. Not very happy about this, as the lounge is one of the reasons I really like this property. Closing on weekends is also contrary to the new Sheraton Brand standard on lounges. I am hoping I can draw attention to this by complaining, as I have also done in person. Otherwise, this remains my property of choice. Fix the lounge issue and I've give you all '5s'!
February 15, 2012