Rated 3 out of 5 by James54 Hotel has poor features
compared to other Sheratons this hotel has the poorest Gold lounge I have used. Poor selection is an understatement. The rooms are also very warm, even turning off the heating system does not work. opening the window vent is the only option and then you have the noise from the air traffic . The gym area is very small and cramped with small selction of equipment, no height for even a chin up bar,
February 22, 2014
Rated 4 out of 5 by uwish1976 Good location, Nice Decor.
While the comfort of this hotel could use some improving, it is in a great location, lots of parking and very nice decor. There were some short comings however, The beds are quite uncomfortable, the carpet in a few rooms could use updating and stains removed, as well it is difficult to use any of the wall plugs. Our alarm clock would not work due to the fact the plug would not stay plugged in and every time the bed was sat on or someone rolled over, the plug would fall out of the wall outlet. Internet access was quite pricey in compairison to other locations and options. The pool area is kept is great condition and is very nice but the towels need to be stocked up more often. everytime we visited the pool, we had to call for more towels and it usually took about 30 minutes for them to arrive. The hot tub is a nice size, but frequently is out of order. This break down has happened both visits to this location in the past year. Event area is wonderful and very large. The restaurants on site are excellent. Even though this location is very close to the airport and directly beneath a flight path, you can hardly tell once your in your room. The rooms are very sound proof.
March 12, 2014
Rated 5 out of 5 by Wayne23 Good value
Hotel has always been a good choice especially on weekends when you can get some great deals. This stay was good overall. Room was clean but housekeeping did forget to remove a half-filled bottle of wine and wine glasses from the storage area where the coffee/glasses are stored. Beds comfortable, linen clean and pressed. Paid for Club floor but very slim pickings when we went to Lounge at about 7 in the evening. Cheese trays empty. No attendant available. Breakfast in the Lounge was a completely different experience. Excellent hostess and decent food offerings. Overall, a good stay. Rooms. as usual, very quiet - just the sound of jets overhead which, like rain, can lull you into sleep!.
December 23, 2013
Rated 3 out of 5 by Gnats Layover
Convenient for layover .need new shuttle buses
March 11, 2014
Rated 5 out of 5 by Agritravler Great Location
The Toronto Sheraton Airport Hotel and Conference Centre is in the right location at the airport for connecting with both the airlines as well as major highways. There are plenty of great restaurants very close in addition to the wonderful restaurant on site at the hotel. Always enjoy my stay there. Usually parking is my only difficulty as many people park there for long-term trips. One recommendation I might have is to have the long-stay parking area separated from the overnight or short-term stay guests who do NOT need to park their car when they are going south for a holiday or other places longer term. It means those of us staying short-term often have to park a long way from the hotel, which in my opinion is not fair since so many cars sit there close to entrances, gathering snow covers, who are obviously owned by those not staying at the hotel at that particular moment in time.
March 5, 2014
Rated 4 out of 5 by Wayne23 Very quiet. Exceptionally clean.
Have stayed here several times before. Very friendly staff. Was impressed by the courtesy and welcome of hosts in the club lounge. Hotel was full yet room was very quiet (except for the planes which is to be expected and it's a fun distraction). Because hotel was full all accessible parking spots were taken. Perhaps hotel can offer complimentary valet in cases like that....had to use cane to walk a somewhat long distnce from car to hotel.
April 9, 2012
Rated 5 out of 5 by Charlyholly Terrific Stopover Hotel!
My wife and I stayed overnight prior to flying out from Pearson. We found this to be an ideal hotel - accommodations were excellent - staff very friendly and helpful - shuttle to and from the airport was timely and easy to use. All in all, an excellent choice at a very reasonable rate. We will definitely be back!
October 21, 2013
Rated 5 out of 5 by mihall Friendly staff
Staff friendly, room was clean, however room service could have a little bit more variety, but the Sheraton was a lifesaver due to the ice storm, and thank you again for the prompt/friendly reservation service.
December 27, 2013
Rated 5 out of 5 by Stewart8 Home away from home
I am a frequent traveller and go to Toronto at least a few times a month, and no matter where my meetings take me, I will always stay at this Sheraton. It isn't the newest hotel in the bunch, but by far it is the best!! The big differentiating point for this hotel is their incredible team. From the Reservation Manager Joseph who always accomodates my last minute request to the lovely and taleneted Annissa who always greets me with a hug and a smile at the front desk, to the countless support team like Orlando in the Executive Lounge and the entire Guest and Room Service Team, and you can't forget George and Andrew and the rest of the team at Olio, the restaurant in the hotel. They are all incredible and make me feel like I am always at home. No request is to big for this incredible team that make staying at this Hotel my favorite Country wide.
November 28, 2013
Rated 5 out of 5 by BusinessGuyYEG Stay here all the time - great service
I would like to commend the management and staff at the Sheraton Toronto Airport (Dixon Rd.) Hotel and Conference Centre. I have been staying at this hotel at least once every three months for the past year and a half and have never once had any kind of a negative experience. Nothing but great things to say about the cleanliness, service and amenities.
December 9, 2013
Rated 5 out of 5 by OectaTraveler Stay for business
Even though my meetings are not usually at this property I always try and stay here for the great service and room quality. Staff is always friendly and respectful
December 23, 2013
Rated 5 out of 5 by EcoCar2 Exceptional Service
I am always very pleased with my visit to this hotel. The staff are exceptional and are always very pleasant. The check in was quick and my visit to the lounge was excellent. Andrea and Orlando did an awesome job as host. They greeted guest with a smile and always asked if there was anything else they could do. These are model employees for SPG.
November 23, 2013
Rated 5 out of 5 by Fabjms This hotel has great food, space, features and staff!
While I loved the food, space and my sleeping room at the Sheraton Toronto Airport, what I appreciated most was the flexibility and friendliness of the staff - particularly the Audio/Visual and Events staff that attended to all of our requests during our conference, as well as Raymond and Jeff whom during their night shift, helped me print some last minute materials at no charge for my conference. Everyone was very professional, approachable and accommodating. Thank you so much!
June 13, 2013
Rated 3 out of 5 by Tracy9799 Room was way too hot
The room was way too hot and turning down the thermostat did nothing.
February 20, 2014
Rated 5 out of 5 by wosorno Great Hotel!
Stayed for 5 nights using points. Was able to upgrade for a small fee to the club lounge. Orlando in the club lounge was great and was a pleasure to see at breakfast every morning.
The pool and hot tub were perfect! Very clean and a huge hit with us and our kids. It is more a business hotel with lots of conferences so there were not a lot of other kids, but we actually enjoyed that and having the pool all to ourselves. When we return to Toronto we will stay here again!
February 27, 2012
Rated 5 out of 5 by charliet management
My stay at this property is always above and beyond pleasurable. It is refreshing to know that every time I stay at this hotel for business or liesure, I know that the Manager, Shaileen is ready to accommodate my family and I. There is no request too large to be addressed by her team. As an Executive member of a very large union, I travel extensively and I can say with certainty that I highly recommend this hotel when you are in the Toronto Airport area.
November 26, 2011
Rated 5 out of 5 by JFK45 Fantastic Family day weekend!
Excellent stay at this Sheraton once again. The Front desk staff, Ken and Micheal were very welcoming and helped out with many details. Always with a smile. The dinner at Olio's was defiantely worth it. Delicious food and wonderful service from our attendant Hamilton, . Our kids can't wait to go again. Beds super comfy too!! The pool and hot tub made it feel like you were at a resrort!!Thanks!!!!!!!!!!!
February 20, 2012
Rated 5 out of 5 by Wayne23 Excellent staff. Great club floor
Booked a last-minute get-away. Front desk staff were very welcoming depite the late hour. As Platinum guest was upgraded to a fantastic suite. Spotlessly clean; sound system with CDs; current magazines - it was the perfect place for rest. Buffet breakfast was excellent and plenty of alternate dining choices nearby. Pool is wonderful and clean. Overall, one of the best Sheratons we've stayed at.
November 8, 2011
Rated 5 out of 5 by RBS53 My Stays
your staff at this hotel are excellent. from Anisia and Ann on the front desk, Michael the concierge and the gentleman in the club lounge, they always make the stay pleasant.
November 6, 2013
Rated 4 out of 5 by AlainandKelly Great Hotel
This was a great hotel. It was clean and quiet. Staff was nice and helpful. This hotel accepts dog to 80 lbs which is why we went there. The only thing that brought the rating down to 4 star was the Pet Welcome Package. This idea is GREAT and it is what sold us on the hotel. Only thing is that upon arrival, the package was nowhere to be found. We have to call down to request it. Once it go to the room, it was a small cushion and bowls that were way too small for an 80 lbs dog.
Solution: get package in room in advance and maintain large dog beds. Worst that can happen is that the dog will have more space. Customers will be happy!
December 10, 2013
Rated 2 out of 5 by Dave1701 Nice Cover bad Content
I am typing this from my room and I stayed here from the 14th-15th of feb 2014 , I have stayed at several hotels under the Sheraton brand and this hotel needs massive improvement to be associated with the Sheraton brand.
I was very displeased with the entire stay from the check in lines which were extremely long because of inadequate staffing, as only one person was manning the front desk , to the semi rude day staff(night staff was pleasant).
I was mostly concerned about the room, it smelled bad, was very outdated, the air conditioner was making rattling noises both nights and the carpets seemed unheigenic and stained. I couldn't get quality sleep for both the nights.
Overall, I would sum up my experience in the quote from my title as the hotel really needs to focus on the cleanliness, maintenance and attitude of the staff, (I got the feeling that they didn't really care (and it might be because they are close to an airport so aren't in shortage of any customers).
Overall, I would not recommend this hotel at its price range unless you really can't find anything else, the Sheraton next to the airport was much better, The hotel really needs to train the staff a little bit better, as they have forgotten that they are in the hospitality industry and not the airline industry.
February 15, 2014
Rated 4 out of 5 by midlandtourist Great Staff
Reception staff are so friendly and polite. Great recognition for platinum. Lounge breakfast fresh berries and fruit. I have a food allergy and the gentleman in the lounge at breakfast was very helpful checking for cross contamination for me. Good place to stay before or after a flight.
July 19, 2012
Rated 5 out of 5 by CEngel thanks again
Once again, on very short notice, Nadine Aseena and Fil made my trip and meetings sucessful! Thanks Again
Donald Craig Engel
October 3, 2013
Rated 4 out of 5 by Dwat Customer Service Makes All The Difference
I have stayed at this hotel for the past two months and it is the staff that makes all the difference. The hospitality I receive us second to none. I am greeted by name and made to feel like a valued customer each and every time.
April 15, 2012
Rated 5 out of 5 by Hckystripes Excellence in Service
The front desk staff at the hotel are tremendous. They have great knowledge of the hotel and the surrounding area. They were great with the kids and made them feel welcome.
April 15, 2013
Rated 5 out of 5 by SSPChief Almost like being at a resort
I stayed here for business and was on the club floor. A great way to spend the night with the added extras. Pool is beautiful and foyer is very warm and welcoming.
February 27, 2012
Rated 5 out of 5 by Jaja2 The hotel is comfortable
Great location, comfortable, great bed
September 16, 2013
Rated 5 out of 5 by Blackwood Nice facilities, outstanding service.
I have had dozens of stays at this property ove the last year or so and I keep returning because of the excellent service, Plat recognition and value. Very nice indoor pool, with several eating options available nearby. The in-house Italian restaurant is quite good, with a buffet breakfast in the morning. Athough I generally use he lounge facilities morning and evening, where the spread is among the best in North America. Friendly staff, who remember their repeat customers - especially front desk and in the lounge. I even got a personally signed Christmas Card this year! All in all, my choice of properties near YYZ, and often my choice in all of Toronto!
December 15, 2011
Rated 3 out of 5 by symmetry Food Quality Varries Greatly
I stayed at the Toronto Shearaton 801 Dixon on Dec 21 & on Dec 27th. I ate in the restaurant both times, ordering the same food. My first visit the seafood chowder was very good and I was happy with my 6oz filet of beef. On this visit the soup was served in an eight inch wide bowl. On my second visit, 6 days later the soup was very poor zerved in a 3 inch wide bowl, The mash potatoes and vegtables were cold.
My wife had the same soup because of my earlier experience and the same meal - she did not like the soup and hers was also cold. This is a serious problem if you want repeat customers.
PS I have reservations for two rooms Jan 27th 2013, at this same location.
December 31, 2012
Rated 4 out of 5 by ASalk Great night's stay, great staff
It was my first time at this property, and I would recommend it to anyone. Depending on your room, you will hear the occasional plane. Aside from that, no complaints.
All staff were friendly and helpful, SPG status was recognized, room service dinner was tasty and prompt, my sleep was restful, and shuttle service as promised was on schedule.
There were some minor repairs needed in the washroom, and after informing the front desk the next morning, the manager comped part of my in-room bill! I'm not sure if it was a thank you for bringing the repairs to her attention, to apologize for the inconvenience (neither of which were needed), or simply because she was having a great day. Regardless, it was a lovely surprise, and I am sorry I did not catch her name, as I was told what she had done as I was exiting the property.
Great stay overall, will be happy to stay again.
January 15, 2014