Rated 3 out of 5 by annaki not very happy
- floor staff was quite rude saying I need to pay for extra towel and coffee when my wife asked for
- printer on lobby did not work I ended up using staff's PC
- did not get room upgrade with my Gold membership
October 15, 2014
Rated 5 out of 5 by Charlyholly Terrific Stopover Hotel!
My wife and I stayed overnight prior to flying out from Pearson. We found this to be an ideal hotel - accommodations were excellent - staff very friendly and helpful - shuttle to and from the airport was timely and easy to use. All in all, an excellent choice at a very reasonable rate. We will definitely be back!
October 21, 2013
Rated 5 out of 5 by Wayne23 Good value
Hotel has always been a good choice especially on weekends when you can get some great deals. This stay was good overall. Room was clean but housekeeping did forget to remove a half-filled bottle of wine and wine glasses from the storage area where the coffee/glasses are stored. Beds comfortable, linen clean and pressed. Paid for Club floor but very slim pickings when we went to Lounge at about 7 in the evening. Cheese trays empty. No attendant available. Breakfast in the Lounge was a completely different experience. Excellent hostess and decent food offerings. Overall, a good stay. Rooms. as usual, very quiet - just the sound of jets overhead which, like rain, can lull you into sleep!.
December 23, 2013
Rated 3 out of 5 by PJH65 Understanding service role needs attention
Upon entering the Club Lounge at 7:45 - 8 p.m. on July 24/14, the woman responsible for service was found & stayed for several minutes at the computer for clients' use. Generally, she also demonstrated a poor grasp of her service role, among the worst experienced at any Sheraton anywhere, particularly remarkable following our 7-week return from Europe and stays at many Sheratons there. A lesson in client: service provider relations would be in order. What an unusually unpleasant welcome back to Canada.
July 24, 2014
Rated 4 out of 5 by TorontoDoc Good hotel for small group meeting
We booked this hotel as a convenient location for a small group meeting in April 2014. Overall, we thought it was a good choice.
- Convenient location near Toronto Pearson airport
- Club level was quiet and a good spot for meeting
- Rooms were comfortable
- Olio restaurant had great food!
- Overhead airplane noise was a bit of an issue in the rooms. Certainly, such noise is to be expected when so near to an airport, but it does take some getting used to. Airplanes start fly-bys very early in the morning, so if you are a late riser you might find this bothersome
- Food in the club lounge was just okay - nothing spectacular.
August 10, 2014
Rated 4 out of 5 by Q1959 Change the name
This hotel is still called the "Airport" hotel but it is not the one in the airport. I ended booking this one by mistake because of the name. Strongly suggest that you take "airport" out of the name. Call it the Dixon Sheraton. The only one that should be called the airport Sheraton is the hotel AT the airport
July 20, 2014
Rated 4 out of 5 by Galenh a business man's dream
Nice rooms; great firm bed; good work out room; up kept very well; the biggest plus is a great dining room with fantastic AM buffet
and great tasting dinners. Love the American newspapers the USA Today and the Wall street Journal. Not all Canadian hotels have either but to have both is a treat.
September 28, 2014
Rated 5 out of 5 by Fabjms This hotel has great food, space, features and staff!
While I loved the food, space and my sleeping room at the Sheraton Toronto Airport, what I appreciated most was the flexibility and friendliness of the staff - particularly the Audio/Visual and Events staff that attended to all of our requests during our conference, as well as Raymond and Jeff whom during their night shift, helped me print some last minute materials at no charge for my conference. Everyone was very professional, approachable and accommodating. Thank you so much!
June 13, 2013
Rated 5 out of 5 by wosorno Great Hotel!
Stayed for 5 nights using points. Was able to upgrade for a small fee to the club lounge. Orlando in the club lounge was great and was a pleasure to see at breakfast every morning.
The pool and hot tub were perfect! Very clean and a huge hit with us and our kids. It is more a business hotel with lots of conferences so there were not a lot of other kids, but we actually enjoyed that and having the pool all to ourselves. When we return to Toronto we will stay here again!
February 27, 2012
Rated 4 out of 5 by Jimtraveller A good location to Pearson Airport
Stayed at this hotel for a few times in the past. I stayed again this time in March 2014.
The hotel was swamped with some county fairs people, and lots of noises and lots of garbage.
The club lounge was adequate, and staff was friendly.
The hotel has a free airport shuttle to and from the airport. However, it runs only every 30 minutes, and it shares with the runs to another hotel. So allow time in your schedule to and from the airport.
March 19, 2014
Rated 5 out of 5 by Stewart8 Home away from home
I am a frequent traveller and go to Toronto at least a few times a month, and no matter where my meetings take me, I will always stay at this Sheraton. It isn't the newest hotel in the bunch, but by far it is the best!! The big differentiating point for this hotel is their incredible team. From the Reservation Manager Joseph who always accomodates my last minute request to the lovely and taleneted Annissa who always greets me with a hug and a smile at the front desk, to the countless support team like Orlando in the Executive Lounge and the entire Guest and Room Service Team, and you can't forget George and Andrew and the rest of the team at Olio, the restaurant in the hotel. They are all incredible and make me feel like I am always at home. No request is to big for this incredible team that make staying at this Hotel my favorite Country wide.
November 28, 2013
Rated 5 out of 5 by JFK45 Fantastic Family day weekend!
Excellent stay at this Sheraton once again. The Front desk staff, Ken and Micheal were very welcoming and helped out with many details. Always with a smile. The dinner at Olio's was defiantely worth it. Delicious food and wonderful service from our attendant Hamilton, . Our kids can't wait to go again. Beds super comfy too!! The pool and hot tub made it feel like you were at a resrort!!Thanks!!!!!!!!!!!
February 20, 2012
Rated 3 out of 5 by James54 Hotel has poor features
compared to other Sheratons this hotel has the poorest Gold lounge I have used. Poor selection is an understatement. The rooms are also very warm, even turning off the heating system does not work. opening the window vent is the only option and then you have the noise from the air traffic . The gym area is very small and cramped with small selction of equipment, no height for even a chin up bar,
February 22, 2014
Rated 5 out of 5 by Wayne23 Excellent staff. Great club floor
Booked a last-minute get-away. Front desk staff were very welcoming depite the late hour. As Platinum guest was upgraded to a fantastic suite. Spotlessly clean; sound system with CDs; current magazines - it was the perfect place for rest. Buffet breakfast was excellent and plenty of alternate dining choices nearby. Pool is wonderful and clean. Overall, one of the best Sheratons we've stayed at.
November 8, 2011
Rated 5 out of 5 by EcoCar2 Exceptional Service
I am always very pleased with my visit to this hotel. The staff are exceptional and are always very pleasant. The check in was quick and my visit to the lounge was excellent. Andrea and Orlando did an awesome job as host. They greeted guest with a smile and always asked if there was anything else they could do. These are model employees for SPG.
November 23, 2013
Rated 5 out of 5 by BusinessGuyYEG Stay here all the time - great service
I would like to commend the management and staff at the Sheraton Toronto Airport (Dixon Rd.) Hotel and Conference Centre. I have been staying at this hotel at least once every three months for the past year and a half and have never once had any kind of a negative experience. Nothing but great things to say about the cleanliness, service and amenities.
December 9, 2013
Rated 4 out of 5 by midlandtourist Great Staff
Reception staff are so friendly and polite. Great recognition for platinum. Lounge breakfast fresh berries and fruit. I have a food allergy and the gentleman in the lounge at breakfast was very helpful checking for cross contamination for me. Good place to stay before or after a flight.
July 19, 2012
Rated 4 out of 5 by Dwat Customer Service Makes All The Difference
I have stayed at this hotel for the past two months and it is the staff that makes all the difference. The hospitality I receive us second to none. I am greeted by name and made to feel like a valued customer each and every time.
April 15, 2012
Rated 5 out of 5 by mihall Friendly staff
Staff friendly, room was clean, however room service could have a little bit more variety, but the Sheraton was a lifesaver due to the ice storm, and thank you again for the prompt/friendly reservation service.
December 27, 2013
Rated 5 out of 5 by RBS53 My Stays
your staff at this hotel are excellent. from Anisia and Ann on the front desk, Michael the concierge and the gentleman in the club lounge, they always make the stay pleasant.
November 6, 2013
Rated 5 out of 5 by Hckystripes Excellence in Service
The front desk staff at the hotel are tremendous. They have great knowledge of the hotel and the surrounding area. They were great with the kids and made them feel welcome.
April 15, 2013
Rated 5 out of 5 by OectaTraveler Stay for business
Even though my meetings are not usually at this property I always try and stay here for the great service and room quality. Staff is always friendly and respectful
December 23, 2013
Rated 5 out of 5 by SSPChief Almost like being at a resort
I stayed here for business and was on the club floor. A great way to spend the night with the added extras. Pool is beautiful and foyer is very warm and welcoming.
February 27, 2012
Rated 5 out of 5 by CEngel thanks again
Once again, on very short notice, Nadine Aseena and Fil made my trip and meetings sucessful! Thanks Again
Donald Craig Engel
October 3, 2013
Rated 5 out of 5 by Jaja2 The hotel is comfortable
Great location, comfortable, great bed
September 16, 2013
Rated 2 out of 5 by Dave1701 Nice Cover bad Content
I am typing this from my room and I stayed here from the 14th-15th of feb 2014 , I have stayed at several hotels under the Sheraton brand and this hotel needs massive improvement to be associated with the Sheraton brand.
I was very displeased with the entire stay from the check in lines which were extremely long because of inadequate staffing, as only one person was manning the front desk , to the semi rude day staff(night staff was pleasant).
I was mostly concerned about the room, it smelled bad, was very outdated, the air conditioner was making rattling noises both nights and the carpets seemed unheigenic and stained. I couldn't get quality sleep for both the nights.
Overall, I would sum up my experience in the quote from my title as the hotel really needs to focus on the cleanliness, maintenance and attitude of the staff, (I got the feeling that they didn't really care (and it might be because they are close to an airport so aren't in shortage of any customers).
Overall, I would not recommend this hotel at its price range unless you really can't find anything else, the Sheraton next to the airport was much better, The hotel really needs to train the staff a little bit better, as they have forgotten that they are in the hospitality industry and not the airline industry.
February 15, 2014
Rated 5 out of 5 by Jazz86 Wonderful Staff
I'm very happy with my stay at the Sheraton. The lady at the front desk who checked me in was wonderful. She was pleasant, helpful, and gave me a discounted rate. My room was clean and comfortable, and the food in the bar was excellent, albeit a little pricey. Overall, 5 stars!
September 16, 2014
Rated 2 out of 5 by Spalds87 Not what's expected at a Sheraton Hotel
This hotel clearly needs some renovating, it is sort of stuck in the 90's. Overall it feels dingy, the carpet in my room was no longer taught across the floor, the bench seat was covered in vinyl that was severely worn and ripping in some places. Overall it was not to the normal standards I expect when I am staying at a sheraton. Also it was a very expensive stay ($138 per night plus $18 tax and some other fees too) and for that there wasn't even a fridge in the room, there was an extra charge if you wanted that luxury. I was very disappointed, I have stayed at Sheraton hotels all over the US and have never had a bad experience but this one is in Canada so maybe that made the difference.
July 28, 2014
Rated 4 out of 5 by LufromNapa Helpful staff, comfortable bed
My husband and I stayed twice on our recent trip to the Toronto area -- on our way in, and then on our way home.
Both times we were greeted warmly by Mohammed, and one of the times Jeffrey was there as well. They were both very polite, professional, and attentive to our needs. They provided a great first impression of the hotel.
The facilities overall were a bit dated (especially the bathroom), and there was a musty smell in our room. But the bed was super comfy, and the room was quiet -- which resulted in a great night's sleep both times.
We didn't eat at the hotel, but had two really nice meals at Chop Steakhouse next door.
Based on that, I'd stay there again and recommend the hotel to our friends, too.
August 10, 2014
Rated 5 out of 5 by Blackwood Nice facilities, outstanding service.
I have had dozens of stays at this property ove the last year or so and I keep returning because of the excellent service, Plat recognition and value. Very nice indoor pool, with several eating options available nearby. The in-house Italian restaurant is quite good, with a buffet breakfast in the morning. Athough I generally use he lounge facilities morning and evening, where the spread is among the best in North America. Friendly staff, who remember their repeat customers - especially front desk and in the lounge. I even got a personally signed Christmas Card this year! All in all, my choice of properties near YYZ, and often my choice in all of Toronto!
December 15, 2011