Rated 5 out of 5 by Nico1972 Simply Excelent
Very nice Hotel and location,,, Morgan at the front desk is the best His attitude of service and smiling all the time make the difference in Sheraton Hotel New Orleans
June 24, 2016
Rated 5 out of 5 by Esteban223 Great place to stay
Everything was great and it was close to all my events for walking or if it was to humid outside we just grabbed an uber and we were to our location within minutes.
June 24, 2016
Rated 5 out of 5 by Carlie72 My Favorite Place in the World!
I love this hotel! The staff is awesome! Daniel who is a bellhop at the Sheraton in New Orleans gives such awesome service and that is why since my first time in NoLa and at a Sheraton, I have been a Sheraton customer since and that was in 2007 and I won't stay anywhere else.And each time I have gone he has been there smiling and ready to make me and my family feel right at home. All the other staff members and the manager Chris are awesome too. Hotel is clean and beds are amazing.So when you go to NOLA go to the bellhop desk and tell Daniel Mrs. Breaux from Texas sent ya cause you will not be disappointed.
June 20, 2016
Rated 5 out of 5 by 5Visitors Friendly, Professional and Accessible
My family traveled to New Orleans to celebrate graduations, father's day and most of all to spend time with our family and friends. The Sheraton New Orleans did not disappoint! In fact, our stay was fabulous and comfortable. I would like to send a special thank you and shout out to James - the BEST bellman in the world! We are a family of five with an adult child who requires accessible accommodations. The staff went the extra mile to make sure that we were all comfortable in addition to the accessible accommodations which allowed our son to independently enjoy the hotel as well. We hope to visit New Orleans again soon and without a doubt -- the Sheraton New Orleans is where we will stay!
June 20, 2016
Rated 3 out of 5 by goosehead Great location
Great location on Canal between Bourbon and Decatur streets. Staff was excellent except for one instance, so we deducted a star. Air conditioning in our high-floor room was marginal, and the rooms do not have refrigerators. Cleanliness could have been better.
June 12, 2016
Rated 5 out of 5 by DRJRL Wonderful stay - except for Pelican Bar food
.As an SPG platinum member, I got an early check-in and was upgraded to a deluxe room on the 23rd floor with a riverside view. The room itself was very spacious, nicely furnished and appropriately decorated. Fantastic view. It took a trip or two to completely figure out the elevators.You enter your room number on the keypad outside the elevator and you are "assigned" a specific elevator to go to. Do not just get on any elevator, as there are no floor buttons inside. If you are not certain you remembered the correct elevator, as you go in - the floors that the elevator will go to are highlighted in red lights on the internal closing portion of the elevator doors themselves. The club lounge is very nice and has a reasonable variety of selections for evening hors d'oeuvres (no "happy hour" like in many SPG lounges, as they do charge for beer and.wine). Breakfast had very limited offerings. The just-baked chocolate chip cookies were delightful. Location of the hotel itself is excellent. I would definitely stay here again on any future trip to New Orleans. The only really negative thing that I would have to say about our entire stay would be our meal at the Pelican Bar. My wife and I decided to try the seafood muffaletta sandwiches. We were very disappointed. I thought that the outside of the bread was supposed to be crispy or like a focaccia. I think that ours were actually hamburger buns. They looked exactly like hamburger buns and even had sesame seeds on them. They were soggy and mushy. After a bite or two, we both left the rest of the buns. I like salt and am aware that the olive tapenade in the sandwich would be salty. But it was so salty that I could barely eat the seafood salad while my wife did not eat any more of hers. I thought about asking the server if this is what they were supposed to be, but we had an appointment and could not wait for any replacement - and I also did not want to insult any local food tradition. Besides, the hotel had been generous about upgrades, early check-in and late check-out. So we just paid the bill and hurried off to our appointment.
June 3, 2016
Rated 5 out of 5 by BubbaLink EXCELLENT STAY!
Everything was GREAT from the time we checked in until we checked out. We arrived early and, as anticipated, our room was not available yet No problem, checked our bag into their baggage area, had a cocktail at the bar and then there was a call that our room was ready. Clean and nice room with great view and nice and cold air. Very quiet room and the bed was great. The staff couldn't have been more helpful with any questions we had, etc. This is our second stay here and will continue to stay here. Thank you to the Sheraton Staff! Peter and Darlene
June 3, 2016
Rated 5 out of 5 by Suea13 This was a wonderful hotel
Everyone was so very polite. It was a wonderful experience. Thank you very much for all your hard work.
June 2, 2016
Rated 5 out of 5 by Ashleyandchad A magical Stay
My husband & I spent our first trip to New Orleans at this hotel. We were so happy with the stay. Our room was beautiful & clean. Our room attendants were prompt, the room service department was very friendly & attentive. The front desk was also very helpful & quick when checking us in. For such a large hotel, the consistency was amazing. Thank you again.
May 31, 2016
Rated 4 out of 5 by ChrisSant Awesome place to stay in New Orleans
One of most great places to stay at New Orleans
May 31, 2016
Rated 4 out of 5 by Sheila16 This hotel has great features.
In a great location. Very comfortable except meetings rooms were ice cold. but very easy to maneuver and find rooms. Food was excellent. Only thing was I wish there was an information sheet regarding hotel amenities i.e. pool, work out room location, times of eateries in room.
May 30, 2016
Rated 5 out of 5 by Vacation16 This hotel was comfortable & clean.
Will be going back to New Orleans. Hotel was located in great part of town. Very clean & easy access to everywhere we went.
May 25, 2016
Rated 3 out of 5 by AlexWemyss Poor housekeeping and customer service
Overall I thought the hotel was nice however I left my room in the morning to come back in the evening to take a nap and my room was not cleaned. So my boyfriend and I had to leave so that housekeeping could get in and clean the room. Down in the bar area the customer service was horrible and needs improvement. Staff was not responsive and took forever to acknowledge or check back with you.
May 24, 2016
Rated 5 out of 5 by Carlie72 I love this place! The Bellhops Rock
I stayed here my first trip to New Orleans and since then I never looked anywhere else. Each trip we make we stay here . It is clean, and the staff is awesome. Great location
May 11, 2016
Rated 4 out of 5 by jeff not bad
I used the cash and points option for this stay. When I checked in, the desk girl didn't ask me if I wanted an upgrade. I assumed it was because of the jazz festival weekend, and the hotel was full. I forgot that the cash and points room was two double beds, which I realized once I got to my room, or I would have asked for a king bed room. I was on the top floor which was nice. When I opened the window shudders, I found that it was raining inside of the room, so I immediately picked up my stuff, and went down to the front desk. I informed them that i was not going to stay in a room that was leaking, and she gave me a new room. I asked for a king room too, and she gave it to me and apologized for the inconvenience. You can tell they spent some money upgrading the rooms. They were nicely modernized. (Not the typical Sheraton pink granite in the bathrooms). The club lounge had pretty nice evening snacks and decent breakfast. I didn't eat meals except breakfast at the hotel because really, who wants to eat hotel food in New Orleans? The hotel is incredibly convenient to everything by foot.
May 6, 2016
Rated 5 out of 5 by Cheukying This hotel is so close to eveything
We just returned from the Jazz Festival & a short stay in New Orleans. Sheraton New Orleans Hotel is great and met our expectation. I would highly recommend to stay here, within walking distant to everything.
April 30, 2016
Rated 5 out of 5 by MissDivaDoll Great location
I loved the Sheraton. It was in a central location which was perfect. Everything was in walking distance. The waterfront was 2 blocks down which was also where the outlet mall was. All the eateries and bars surrounding Bourbon Street was nearby. There were so many restaurants to choose from. I enjoyed the Starbucks inside the hotel daily. It was great to have a restaurant/bar in the lobby. No compalints.
April 25, 2016
Rated 4 out of 5 by MrOliveOil Weak Club Lounge
I had difficulties with the Club Lounge service. See the email and reply below.
April 16, 2016
Rated 4 out of 5 by djlatte Great location
Enjoyed my stay. Needed a place overnight to cruise out in the morning. The location is perfect. My only gripe was the room was not as clean as I would have liked it. The floor was not vacuumed, and the glass top on the night stand was not cleaned.
March 28, 2016
Rated 1 out of 5 by Shannon1 Bad service!
The system was down when we arrived to check in. When we finally got a room after 4pm, they shoved all 14 of us into one small room even though we had a reservation for 4 rooms. We finally got the other 3 rooms we reserved after 9pm, and after dealing with a manager who blamed us for the issue even though it was the hotel's fault. I will not be returning to this hotel any time soon.
March 21, 2016
Rated 4 out of 5 by SVaz Beautiful view
Walking distance to all restaurants and tourist areas
March 20, 2016
Rated 3 out of 5 by kubball Misses the mark
Great location. Ice machines on my floor and one below not functioning. Wifi dropped off constantly. No hot water for shower 2 of 5 days.
March 15, 2016
Rated 5 out of 5 by Hoonze What a great stay!
I am pretty easy to please, but I have to say the staff went above and beyond to always accommodate us. First off, let me start with housekeeping. These are the fastest ladies I have ever seen; I never caught their names but I know they were Hispanic as we spoke Spanish to each other. Great ladies and they did a fantastic job with the room. Second, let me throw a shout out to Ricky at the bar downstairs. Excellent bartender, made me a perfect hurricane and suggested great places around town. Third, another shout out to the restaurant on the second floor to Mrs. Shannon and Mr. Alvin. Alvin was attentive, kept our glasses filled, and told us about the surrounding area. Shannon was amazing as she sealed the deal for me to come back to New Orleans for Mardi Gras next year. She told me more info about the city than the tour guides, and a thank you to the servers she pulled for a brief history on the Native American culture during Mardi Gras. Lastly, let me not forget my friend in valet, I did not catch his first name but last name was Fernandez like me and he mentioned his parents are Dominican. Great associate, always greeted us and made us feel special. Honestly, I have never met a more special bunch of employees than this Sheraton. You guys were phenomenal, and I hope the General Manager makes a special mention to everyone I mentioned, because they all deserved it! Please, reward them. They earned it.
March 14, 2016
Rated 5 out of 5 by TxRoadWarrior Wonderful Staff
Did a quick trip to meet clients and stayed over for fun. Every encounter with hotel staff was top notch. Recognized as Platinum member and upgraded to a beautiful suite with club level access. Bell Stand and driveway staff were friendly and efficient in assisting with luggage and transportation throughout stay. The times where I was looking for something staff approached me to see what I needed. All questions were answered politely and with a smile. Suite was quiet and arranged well. Although there are 49 floors, the elevators run very fast. Really like the location of hotel for access to the Quarter and beyond. Overall a great experience. Will definitely return to this property and recommend to friends and family.
March 13, 2016
Rated 3 out of 5 by jmf111 Staff needs training
I traveled to New Orleans on business 2/20/16 – 2/25/16. I was with the Dell Software Group. I stayed one night on my own expense – 2/20/16. I called the hotel and explained that I would pay one night on my personal card and the rest on my corporate card.
Sheraton charged my personal card for the entire amount. They gave me 2 folios, so clearly they understood part of the story but charged both folios to my personal card.
I verified this extensively when I called to make the reservation.
I verified it again on check in.
I also verified at the front desk to make sure the room service charge was allocated to the corporate card.
On returning home and seeing my personal card had been charged I called to sort it out. I explained it again. I was assured I would be contacted with a resolution in 24 hours. No call came.
March 3, 2016
Rated 5 out of 5 by Jay66 Loved It - Awesome Hotel
This is a big, bustling place and I loved it. As a Platinum member, I was given a nice (and greatly appreciated) suite upgrade. Front desk staff were very friendly. The workout room is one of the better I have seen. The pool area, though small, is adequate.
The club lounge is very good here. Reminds me a lot of the Le Centre Sheraton in Montreal. Big, lots of local choices, great staff, etc. Great lounge.
This hotel is a two minute walk to all the action. If in town again, I would definitely stay here. Nothing but good marks for me. I left another hotel to stay here and I am SO glad I did.
February 28, 2016
Rated 1 out of 5 by DirtyBed WOW in the wrong way
Went in to my room and got ready for bed, pulled back the sheets and found hair that wasn't mine, a large disgusting stain on the cover, and don't get me started on the pillows inside the pillow covers. Called customer service which sent up some new sheets, when I opened the door I was handed some sheets and the person that brought them up said here's your clean sheets and walked away. I ended up changing my own sheets and leaving the stained bed cover on the floor off the bed. I won't even go in to the worn out looking bathroom. Definitely wouldn't recommend.
February 16, 2016
Rated 4 out of 5 by kim004 great stay
we traveled with a volleyball team and the staff was very accommodating with regard to the number of bookings and needs to be met.
February 1, 2016
Rated 5 out of 5 by Jimhaze15 Great
Great hotel great staff..
December 22, 2015
Rated 5 out of 5 by Jimhaze15 Great
Everything was great . Will be back on the 26th
December 22, 2015