Rated 5 out of 5 by spmcg Best Sheraton I have stayed in
Lovely hotel, pleasant, helpful staff, clean, bright and well-appointed rooms. The Club lounge is well provisioned. I've stayed in a lot of different hotels and this one stands out a mile.
November 25, 2013
Rated 5 out of 5 by Tiger123 Location, Service and New Hotel
It took us about 5 to 10 minute from the time we left the Bullet train to the Hotel. I was greeted by Ms. Taeko at the check in counter and she was able to help to find a room with a king size bed vs 2 double beds. The room was great. I did not bring my labtop on vacation and was happy to use the Link@Sheraton in the lobby. We stayed 3 nights and enjoyed this hotel very much for the time we spent in Hiroshima
October 26, 2012
Rated 4 out of 5 by Kate29 Good location next to JR station
We stayed at this hotel 9 nights, as a platinum we were not upgraded to any available suite room.
The staffs are friendly and very nice.
There is no wifi internet in room.
The breakfast buffet in the lounge and the cocktail times, snacks are always the same menu every single days. It would be better if we found some changes in menu there every couple days.
Very good location and comfortable hotel.
February 18, 2013
Rated 5 out of 5 by Petaluma99 Loved this property
This is a great Sheraton property. Right next to the railway station, the only downside is a long walk to downtown. The Club Lounge is perfect especially Chiaki who always offered suggestions on things to do in the area. Highly recommended, it is one of the best Sheraton we have visited.
September 3, 2012
Rated 5 out of 5 by cucu1965 Excellent
Perfect location - just a few steps away from the main station.
Very modern hotel, both the lobby and the nicely furnished rooms. The executive lounge is top class.
A bit pricey; but given the quality we do not regret the expense.
June 3, 2013
Rated 4 out of 5 by Twoju Very clean and nice hotel
We stayed here for one night, hotel is very clean and modern, staff are very nice and we got a nice room with a nice view which is a plus
The only down side is they do not have wifi in room
However it's pleasant stay for us!
March 10, 2013
Rated 4 out of 5 by Icecream Best location for international traveller to Hiroshima
Located right in front of the train station & airport limousine bus stop. Competitive Japanese restaurants located in the neighborhood (around 3-10 min. walking distance.
April 14, 2013
Rated 5 out of 5 by Impressed The true meaning of "service"
I have visited this commanding hotel with its breath-taking views twice; and on both occasions have been thoroughly satisfied in all respects.
But it was the exceptional service that I experienced from the front office guest service desk on my trip in January that is a stand-out and worth the telling.
I had enquired about the bullet train to Osaka and the transit to KIX, the island airport. Time was tight on my scheduled flight so I had to "get it right' or risk missing the plane. What was their response ?
A typed table of the recommended train times, the cost of the fares, the likely walking distance between the bullet and the airport train. And the very platform at Shin Osaka to head for.
All I can say is : on four continents of regular travel I rarely encounter such dedicated ownership of a request. An ownership that reduced anxiety and transformed a possibly stressful 6am transit into a peaceful ride.
This stylish hotel is a fantastic contribution to delightful Hiroshima and a stay will be well rewarded in room (truly beautiful, spacious and tranquil), in the eateries and in the general ambience and gracious care.
Thank you to the Sheraton Hiroshima team.
June 14, 2012
Rated 5 out of 5 by RafKam Brand New, Very Comfortable
We stayed here in September 2011 and it looked like the hotel had just opened. Rooms are very modern and generously sized, with a nice up to date decor. As SPG Platinum, we were upgraded to a Club Floor, which included access to the Club Lounge for breakfast and evening drinks and snacks, which is a great addition. Otherwise breakfast would have been quite pricey.
The location is very convenient, as it is adjacent to the JR station, so you're off and Shinkansen and in less than 5 minutes you can be in your room. Also convenient for day trips to Miyajima, and lots of tram lines which can take you downtown. I say "convenient" because it's not necessarily a nice location: the downtown area by the river seems a much more pleasant area, as opposed to the car park surroundings of the Sheraton... still, a 25 minute stroll will take you to the centre.
The hotel features a nice indoor swimming pool and a good sized gym. Wireless internet was not available in the rooms, which keeps bringing me to my recurring question as a frequent traveller: why in this day and age would you build a new hotel and not fit it with in-room wi-fi?? But this was really the only main gripe: otherwise wi-fi is available in the club area and lobby.
Staff were also very nice and eager to help. Would definitely stay here again.
April 13, 2012