Rated 2 out of 5 by Ganapathy Hotel staff were very nice, but did not like SPG service
I was trying to book the hotel online thorugh SPG website and it was very confusing when I selected hotels + free breakfast. It would not take my points but would not tell me Free breakfast is not eligible for SPG star points , So called the SPG customer care, and lady offered help to book it for me, but again failed to follow my instructions and booked a wrong room for me. So, you guessed it. When we arrived at the hotel, we were welcomed with a wrong room and finally the hotel staff were kind enough to offer us a roll away bed to accomodate us for that night !!
What a messup by SPG customer service !!!. I will never call them again to book another room for me
December 16, 2015
Rated 5 out of 5 by Ian745 Once again our stay was exceptional
This was our 10th time staying at Sheraton At The Falls (Niagara Falls). The staff continue to be the best - thus, the reason for our continuous return. Since we are Canadian, we have the option of staying at a hotel in Canada, however, despite the difference in the Canadian dollar, we are still willing to pay more to stay at the Sheraton At The Falls - simply because of the way we are constantly treated by the staff. During this trip, Tyler made our initial check-in fun, he was engaging and gave us another reason to come back again. Thank You Sheraton At The Falls.....we will see you again soon.
November 2, 2015
Rated 5 out of 5 by missjaliss Great Hotel
I loved staying at the Sheraton at the Falls in NY. Their customer service was top notch, the hotel was very clear, the bed/pillows were amazing to sleep on, and the food options in the hotel were awesome!! Thank you so much for the hospitality, I will definitely be back in the future.
October 26, 2015
Rated 3 out of 5 by cinder838 very convenient to the area
Great location to all the "tourisy" attractions.
Hotel could use an update with furniture and decor.
The pool is in need of a good cleaning, scum around top edges of water.
Need a hot tub, plenty of room to put in one, after all the walking around would of felt great to soak in.
October 5, 2015
Rated 5 out of 5 by Larry04 Loved the location of this hotel
Centrally located --- so near the falls -- only a short walk to both the New York as well as the Canadian view of the Falls! Courteous staff, great clean room, restaurant in the hotel add up to one wonderful stay!
September 20, 2015
Rated 3 out of 5 by HollyB Hotel has a good location
For the price, I felt it could have been better. $439 per night and it did not include breakfast or really anything else complimentary. The pool area is great but could use a hot tub, as after a long day at the falls, many adults would use that and there's plenty of room to put one. The family suite was disappointing. It was not cleaned well (crayons, paper, pens, etc. were underneath the pull-out) and it just appeared dirty. The room wasn't that big and the only main bathroom was in the bedroom, so everyone had to go through out room. I just felt that for the price it should have included a lot more. The location was great though.
August 11, 2015
Rated 5 out of 5 by Allwood Fantastic experience
I had an amazing experience. Took my family to Niagara Falls and chose to stay here at the Sheraton. The staff was very helpful, accommodating and friendly. I truly felt welcomed which made my experience memorable. The hotel was clean, convenient and reasonable in price. I would recommend this hotel to all friends and family.
August 10, 2015
Rated 5 out of 5 by Gwendy28 Wonderful customer service
We were greeted with wonderful customer service as soon as we walked in to book a room. We weren't sure we would be staying and wanted to inquire about the hotel rates and ended up staying 2 nights instead of 1 ! Suheiri was great! She wa kind courteous and made us feel welcomed. She found us a terrific government rate and went above and beyond to make sure we were taken care of! Because of her we will most definite be returning to this hotel!
July 17, 2015
Rated 4 out of 5 by WVhsw First stay but not our last :-)
From friendly and expedient check-in, three nights of comfortable sleep, through check out, this Sheraton was exactly right for us - Clean, Courteous, and Comfortable!!
July 6, 2015
Rated 2 out of 5 by JJ0129 This hotel needs renovation. Overpriced.
The room is old and needs renovation to renew. Both the entrance door lock and bathroom door lock are not working well. Toilet does not flush properly. Toilet handle was loosen and does not flush the toilet. Shower floor grout lines are moldy. It seems like 2 star hotel but charging 4 star price. Not worth it.
July 6, 2015
Rated 4 out of 5 by Kirk3 Thankyou front desk staff
Kalena is awesome a credit to the Sheraton staff. She made sure my wife and I had a pleasant stay various times asking if all was well. Tyler thank you for your thoughtfullness & Rania your good advise. All of you were so nice during our visit to Niagara Falls. WELL DONE
We do have a suggestion: Please Sheraton Corporate re-paint the halls completely with bright warm colors. I was surprised to see such dark depressing walls and doors.
I do recommend staying at the hotel. Everything was in working order. The AC is so very quiet. Good hot water/overall good service from all of the staff.
June 18, 2015
Rated 3 out of 5 by rrtexas location best part
this hotel is at a great location-walking distance to the casino and near the border-the lady concierge was the greatest I've ever seen-HOWEVER- we had the family suite which had only ONE bathroom for five people which was not good and we should have been informed of that- we did not have enough towels even though we told the head cleaning lady-we did not have enough shampoo or soap, but luckily we had brought our own from home-we did not have enough toilet paper though I left a note about that in the bathroom- we had only one trash can, so we had to ask for an extra. There was only one chest of drawers, so we kept our clothes in the suitcases. My sister had to go downstairs to the restroom to apply her makeup! When you say that you have a FAMILY SUITE, that means several people, including kids. When I made the reservation, the persons I talked to would say, "I'm not sure that room has one or two baths" or " That room should have two baths, but I haven't been up there in a while"...so please know about the bathroom situation before you get this family suite. We were compensated by SPG points, so hopefully I can use them within a year.
June 4, 2015
Rated 4 out of 5 by Boysmom24 Nicest hotel for the area
We stayed at this hotel for 2 nights for a quick getaway with the kids. We got our deal through Groupon so it was a great deal. Upon checking in, the receptionist at the desk was very friendly and professional. She immediately selected a room in a quieter part of the hotel because we were traveling with young children and other parts of the hotel were loud because of a large number of people attending a convention across the street. I appreciated this and there wasn't much traffic going by our room. I will say that the walls are thin and we were able to hear what noise there was in the hall and in the room next to us, although it was minimal. We ordered room service for breakfast, which I would rate as less than average. To me, when I order room service in a hotel I expect it to be better than what I could make myself at home. The food comes from the TGI Friday's connected to the hotel. We did have lunch in the restaurant one day, but it was not as good as what we have had in other Friday's restaurants. Salad was slightly wilted, and chicken severely overlooked and dry. I suppose some of that is to be expected in a chain restaurant, but with the prices inflated it was not worth it. Thankfully our deal included a voucher for $20 off our meal so it was a little more reasonable. The hotel has a Starbucks in it which is nice, but the price is high as most Starbucks are so it would have been nice if the rooms included a simple option like coffee and muffins in the rate to grab on the go.
As for the hotel pool, it was a bit of a disappointment. My husband said the vinyl lining was detached from the bottom in parts. It obviously needs a bit of work. It is also small which was okay when alone but with 4 or 5 families in it at once it's a bit tight. With the exception of the pool and restaurant we were more than satisfied with our stay and will stay there the next time we go to Niagara Falls, NY. Nicer than other hotels in the U.S side and very close to Seneca Niagara Casino which is very expensive so the sheraton is a more economical choice.
April 3, 2015
Rated 1 out of 5 by Retiredcoupleonvacation Needs Improvement!
We are a retired couple. The pool wasn't working on check in which made our grandkids swim very cold and disappointing. The food at TGIFs was lackluster. The lines to check in, out or ask a question were very long. We tried to print something from the business center and were told the printers didn't work. Recommend staying at another hotel in the area.
April 1, 2015
Rated 3 out of 5 by Sammy123 Room quality
We Stayed in a suite. I would say that the rooms are a bit outdated.
When we came to the room, there was someone else's clothing in the bathroom. The staff was willing to change our room and I found them extremely gracious however, that put a bit of a damper on our stay.....
March 31, 2015
Rated 5 out of 5 by D3RAHN Sheraton, always lives up to expectation
We were pleased with our stay. Very nice, people were wonderful at the check in.Rooms were clean. The only negative thing I have to say is the cleaning people. I am used to the be friendly, at this hotel you can say Hello and they just look at you.
March 31, 2015
Rated 2 out of 5 by teleswede decided to share our getaway
My husband and I have gone here for years for weekend getaways. My daughter and her children were going to be near so I had them meet me at sheraton for a day. Our first room had water leaking out of ceiling onto bed, we were promptly moved. Our second room ceiling was dripping onto the luggage. We were promptly moved again. My daughter was already exhausted and had to move luggage for three people three times, youd think they would have offered us a free room by then or offer SOMETHING!
March 29, 2015
Rated 5 out of 5 by Taylor8 Weekend treats
Enjoy our family package & treats! As always, Jessica & Sue take good care of us on our frequent stay in this hotel. In spite of the hotel being almost sold out, they were gracious to give us my SPG perks & upgrade. Bonus: extra treat for my birthday.
March 21, 2015
Rated 3 out of 5 by JGIO23 Clean and Comfortable room
The hotel itself was very nice. Our room was clean and exceeded our expectations. The staff was on top of things, very personable and much more client satisfaction oriented than other hotels we have stayed at. Unfortunately, their food and beverage are served through an extremely below average TGI Fridays. I can not say anything good about this restaurant. We have had terrible experiences there more than once. If you don't need to visit this restaurant as part of your stay then by all means this is a wonderful hotel. It is too bad that this restaurant is the only place within the building to get an actual meal. When temps are below zero degrees, leaving the hotel is not in your best interest.
February 22, 2015
Rated 2 out of 5 by Zacheryyyy Could be better
First off its a beautiful hotel with 99% of the most friendly staff. When we first checked in for our weekend we were welcomed and treated like royalty. The lady that checked us in noticed my military banking card and upgraded us too club level with the pass to happy hour and the free breakfast (was supposed to be included in my rate however) there we met our favorite part of the hotel although I don't have her name the host to happy hour (2/13 and 2/14) was extremely friendly and really brought the whole room of strangers together and we had a blast with people from all over the US and Canada. Unfortunately after that it kind of went down hill. Our key was never activated for the club room so the morning of the 14th I went down to check on it and explained to the guy at the desk how we were upgraded. He ultimately called me a liar and sent me away telling me I could upgrade for x amount. Earlier that morning around 7:30am the alarm in the room next door started going off after 30 minutes I couldn't take it anymore and called the desk to ask them to have it shut off another 30 minutes passed before they did anything about i. By this point going back to sleep or sleeping in was out of the question. That night I had attempted to iron my shirt before dinner (Valentines day) and the iron ruined the collar on my shirt not burning it but it appeared dirty as it stained my red shirt a darker color. It was just a weekend get away for my girlfriend and I, and we had a great time but the hotel could have done a better job in many areas.
February 16, 2015
Rated 4 out of 5 by Booksie Our Hotel Stay
My friend came down to Niagara Falls, N.Y. to have minimal invasive spine surgery so we stayed at The Sheraton at the Falls, 300 Third Street, Niagara Falls.
Much appreciated was the lighted magnifying mirror in the bathroom. Senior ladies really appreciate that which assists in applying their makeup.
The iron was also appreciated.
The Assistant Front Office Manager, Rania Roach, was an absolute delight. She was very courteous and did her best to make our stay a memorable one. A real treasure.
The reason we chose this hotel was that it was close the Niagara Falls Memorial Medical Center.
February 15, 2015
Rated 4 out of 5 by DOCAGGIE DR ANISH
The stay was comfortable. The staff made us feel at home. In house TGIF was great. The proximity to all tourist attractions was wonderful.
January 25, 2015
Rated 5 out of 5 by joe301938 Excellent service
Best customer service EVER. I have lost my key card and Ms. Roach was able to help. In addition, she has a lovely smile, which gives you an impression of five stars hotel. Regarding the food menu, it needs to add more choices especially in the snack (midnight part) . other that all is perfect, definitely I will come back as guest, and I will always recommend this hotel to family and friends.
January 8, 2015
Rated 5 out of 5 by KWNY It was a pretty good stay
I have stayed several times in the past,nice place. Had a couple situations but the manager took care of everything. Great staff.
December 29, 2014
Rated 5 out of 5 by Brusan Pleasure & Convenience
Always a great stay! Everything is always OK!
December 20, 2014
Rated 5 out of 5 by Susierobin Weekend Away
Great location for Niagara Falls attractions, and shopping. Across street from Casino.
Clean, great night sleep in affordable hotel!!
December 19, 2014
Rated 5 out of 5 by sunny6 Welcoming
We always enjoying coming to this hotel. The people are always helpful and friendly.We actually look forward to coming and manage to make it a few times a year.
December 4, 2014
Rated 2 out of 5 by justnuts2014 Hockey Tournament Nightmare
This hotel was full of uncontrollable parents and kids who were allowed to run amok in the hotel for 3 days!! At check in we had to sign a waiver about behaviour but there were no controls in place. Parents walked around the hotel with open cans of beer right in the lobby. What a pathetic display by the parents and the hotel staff to allow this to happen.
December 1, 2014
Rated 2 out of 5 by Jonsie Bewildered
The things that brought me to this hotel the most are gone. Plus the total cost has increased. I really enjoyed the social hour and the continental breakfast. The customer service has taken a back seat due to a lot less employees to welcome guests.
November 29, 2014
Rated 4 out of 5 by Travellers2014 Fantastic Staff Niagara Falls New York
Our third stay this year (at Sheraton at The Falls, Niagara Falls, New York) did not disappoint - from check in to check out the friendly and professional Staff go out of their way to make your stay unforgettable! Great rate and lots of package deals for families or groups to choose from. We enjoyed the Casino and hotel package. You can enjoy Queen or King beds with custom feather pillows, views overlooking the Seneca Casino, delicious food at TGIF's, Starbucks and in lounges. Free WIFI let us keep in touch with home while the lobby with comfy furniture, free newspapers and hot apple cider to welcome us! Loved the consierge type lounges with treats but would suggest opening it up to SPG Preferred level customers also. Some minor wear and tear on the building needs addressing. Thanks Sheraton staffers for making our Thanksgiving and Black Friday trip a huge success!! We are already making plans to return and visit again - and are telling our friends and family that you are the "'ONLY PLACE TO STAY at the FALLS.'' (You can quote us on that too!) Happy Holidays and see you soon!
November 29, 2014