Rated 5 out of 5 by willro hotel has beautiful location
I beleive there should be at least one vertical hand rail inside the shower adjacent to the shower head - also a bath mat inside the bath would avoide the pssibility of slipping.
August 17, 2014
Rated 5 out of 5 by ebby great resort
i stayed at sheraton for a night it was a pleasant stay. Thanks for the staff at sheraton Gold Coast
February 25, 2013
Rated 1 out of 5 by Llew Mediocre
Fo two nights running I was awoken at 11:30PM by workersoff-loading metallic structures for the hotel and slamming them to the floor outside my room. I telephoned reception twice but did not really get a response. Pretty poor for a hotel of this status.
I believe some ofthe younger staff could learn a lot from the more experienced staff about service and customer focus / satisfaction.
Furthermore, when one of my international visitors questioned the speed of the "High speed internet" and therefore the cost, he was told that it is normal for the Gold Coast. Considering my portable 3G moden was much faster and more rliable than the hotel internet, I find the $20 charge exhorbitant!
October 28, 2012
Rated 5 out of 5 by Ian262 Great Experience as always
They went beyond there expectations helping my mother celebrate her 80th birthday. Mum was upgraded to a beech front room, in the room was a little plate of treats with "happy 80th birthday" written on it and a bottle of champagne. Mum exact words " I feel like a princess" thanks to all to Sheraton Gold Coast
August 13, 2014
Rated 5 out of 5 by Cath1970 Stunning on all fronts!
Upon arrival at Sheraton Mirage all I could do was stand and stare through the foyer at the magnificent view.
This is a serious 5 star resort!
Loved my stay, just wish I could have been there a little longer!
I will definately be back.
August 13, 2014
Rated 4 out of 5 by bremar Great Accommodation. Lowsy Restaurant Service
Our stay was excellent up until we had breakfast.
Everything was really 5star - check in staff - ground staff - room presentation - function staff - then we went down for breakfast.
Firstly I joined SPG (on the request as check in to get a reduced price on b'fast @ $30).
This turned out to be $35. We were seated, asked if we wanted tea or coffee, coffee thanks. Then that was it - no explanation about the buffet. The coffee was absolutely awful. Kept having to ask for cutlery, then it was dropped on the table. The food was great but the service was atrocious. I would recommend to stay but don't eat b'fast there....
July 27, 2014
Rated 5 out of 5 by Katpat58 What I loved most...
The beautiful bed linen was a dream to lie on and to be surrounded by. Loved it.
August 13, 2014
Rated 5 out of 5 by Ioannes85 Amazing Experience
We had a last minute booking and were received warmly. It was an amazing experience from when we pulled up to reception to when we left.
For a lead in room, the Mirage King room was huge. It had an extremely large bathroom which was great.
The food was incredibly fresh and tasted great. The service was also great.
August 11, 2014
Rated 5 out of 5 by Vicki28 Dinner was below expectations
We stayed for a special occasion and have stayed many times previously, however this time to say we were unhappy about the buffet dinner was an understatement. We could not fault the service however the food was at best, substandard. Having been before we know the standard but on this occasion it fell far below. We stayed for the convenience of not having to leave the resort, but after having to pay so much $ for two plates each (one of which was dessert) we will consider staying elsewhere next time unfortunately. Which is a shame because the Sheraton mirage is a beautiful resort.
March 18, 2013
Rated 4 out of 5 by Dave100 Great Staff
This was our second stay at the Sheraton Gold Coast and I have already booked our third. My family and I are truly thankful to the hard working staff members that have at every turn gone out of their way to make my family comfortable and welcome. In particular we would like to thank Jane and Claudia at Terraces Restaurant and also Phejas and Daniel at Pearls bar for being attentive and taking the time to make our stay that little bit more special. I have also handed out some Gold ‘Thank You’ cards and I hope that these staff members benefit in some way.
January 25, 2014
Rated 5 out of 5 by Rosie51 The Great Escape!
Once again the Sheraton Mirage Resort & Spa Gold Coast has lived up to all our expectations. Sensational location, direct access to the beach, great room with excellent bedding. Stunning restaurant with excellent breakfast and the most amazing seafood buffet. The staff were so polite and helpful, it was like being a member of the Sheraton family!
August 7, 2014
Rated 4 out of 5 by Robert123456 Good Hotel
Not the best Sheraton ever but a pretty good one.
August 9, 2014
Rated 5 out of 5 by Rosco70 Excellent venue for special occasions
My family wanted to celebrate my husband's special birthday in-style and chose the Sheraton Mirage on the Gold Coast. This beach front resort provided the luxurious getaway we were looking for and the close proximity to local attractions was fantastic, especially for the grandchildren. The renown seafood buffet at Terraces Restaurant more than met our expectations and the service was warm and friendly for the duration of our stay.
August 4, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Good Hotel on the Beach
I choose the Sheraton Mirage Resort and Spa because the pools looked beautiful on the Starwood Website and because there was a spa. Two things required for any vacation. Being directly on the beach was a bonus.
The hotel has become notorious for its snake fence – yes, that’s right, I said snake fence. A thick glass wall encircles the resort - theoretically keeping the poisonous Eastern Brown Snake, the second most deadly snake in Australia – outside of the resort. The snakes nest in the sand dunes located outside of the resort. Thankfully, I did not encounter any snakes on this trip.
The hotel is currently undergoing renovations to its rooms and common areas. I was not lucky enough to get a renovated room, however I was “upgraded” to an Oasis Room on the first floor which included a small patio overlooking the oasis pools. The room was very large and had a king size bed (well, actually it was two double beds pushed together,) a small sofa pull out and a chaise lounge. There was also a small breakfast table with two chairs and a work desk with Ethernet cable. The bathroom was definitely the highlight of the room - a large marble bathroom with a soaking tub and shower.
There were some drawbacks to the room – first, there were no blackout shades or privacy shades on the windows or sliding glass doors. The sliding glass doors were covered by wooden slat blinds and when the sun rose at 4:45 a.m. the room was filled with light (so wakeup calls weren’t necessary). Second, my room faced the restaurant and conference rooms and main walkway to the reception area, so I constantly had to close the wooden blinds for privacy, blocking the lovely oasis view.
One thing to note is the speed of the internet connection (wired and wireless) at the hotel and in the room. It was painfully slow and had I been on business, wouldn’t have been workable.
The hotel has 1 restaurant, a bar and a swim-up pool bar. The restaurant, Terraces, is a buffet but also has an a la carte menu. When I arrived late on a Sunday evening, I tried to go to Terraces, but was told that reservations were required and there was a two hour wait for a table. I was directed to the bar, Oysters, where they served food as well. I was not impressed with the sandwich I got there. Room service was another option for food at the hotel. Overall, I was shocked at the prices . At the pool bar, all cocktails were outrageous. The other options were to walk across the street to the Mirage Marina and dine there (good choices) or to take a bus or taxi to Surfers Paradise.
The Pool & Beach
The pool looks huge on the website, but the majority of what you’re seeing on the website are the oasis pools and not the swimming pool. On the first day of my stay there were not enough lounge chairs (or any kind of chairs) at the pool. After about 20 minutes of wandering, I finally got a chair.
On my second day, the situation was much better and on the third day, the pool area had a makeover (I assume part of the renovations) and there were dozens of new chairs, new chair cushions and umbrellas added.
The beach was very private and looked nice, but unfortunately during my stay the weather wasn’t great and the ocean was very choppy. I didn’t venture in.
The spa is not part of the hotel, but directly next door and does allow room charges. The spa, which is connected to the gym and next to the tennis courts, is very nice. It provides a very tranquil atmosphere. I got a manicure and pedicure and was very happy – though as with everything in Australia – it was very expensive. This is not a spa destination – rather a hotel with a spa next door. If you’re looking for a spa retreat –this isn’t the right location.
Australia is very expensive and the Sheraton is extremely high priced – be prepared. I would love to see the Sheraton after the renovations are completed – I think it will significantly improve the hotel. What I saw on my visit made a great difference. In addition, as with most Australian hotels, a credit card fee of 1.5% will be added to all transactions settled by credit card, so be prepared for that fee. I wouldn’t rule out another stay at the Sheraton Mirage Resort and Spa, but I would probably try the hotels closer to Surfers Paradise first.
April 5, 2012
Rated 5 out of 5 by Succhi Right on the beach.
Great hotel with friendly staff and the best location on the Gold Coast.
August 6, 2014
Rated 5 out of 5 by kylekyle Another great stay
This must have been my sixth or so stay since the refurbishments. The staff were still very friendly and helpful. Very prompt service received at Terraces. and thank you to housekeeping for replacing towels and wiping the wet bathroom floor during turn down service.
Just a few minor points:
1. Noticed that there were no mouth wash in the bathroom amenities this time, yet I spotted them in the housekeeping cart.
2. The tube of body lotion in the bathroom amenities was past its expiry date.
3. This was my second time staying as SPG Gold, but I've never been offered an enhanced room at check-in as part of the Gold benefits.
March 6, 2014
Rated 4 out of 5 by KM66 Room
The bathroom is not very clean and old. Being a 5 star hotel, not providing a standard amenities like tooth brush is actually a let down.
The location of the hotel is perfect though for anyone looking for nice holiday and relaxing. The view is superb.
August 3, 2014
Rated 5 out of 5 by KRhed82 A Great Stay
This hotel is one of the few locations in the area that offers beach access. The pool area is also very nice with bar service. Though I was here on a leisure trip, they have great accommodations for me to keep in touch with my office (Wi-Fi at the pool). The staff was extremely helpful with planning activities throughout our stay. Very close to shops and restaurants as well as a short bike ride to Surfer's Paradise.
December 30, 2013
Rated 5 out of 5 by Vanessa11 The best hotel on the gold coast
This is a great hotel right on the beach at Main Beach. The resort is spotlessly clean, the rooms are spacious, the bed comfortable, the grounds are gorgeous and there is a huge pool. The resort is set on a patrolled beach. Free parking and free Wi fi. The staff were friendly, efficient and helpful. The food at Terraces restaurant was really superb. Could not ask for more and will definitely return.
December 3, 2013
Rated 5 out of 5 by Valli Val T
This is our second visit the first was in a Lagoon Terrace Room which was lovely and it was my husbands birthday and a beautiful birthday cake from the hotel was greeting us in the room, we thought this was great, this time we had an ocean view room and once again we had a wonderful time. Our room was amazing I woke up at 4 a.m to watch the sunrise over the ocean......I did not want to go home. Each visit we have had a very relaxing time, this time we had cocktails round the beautiful pool. We can't wait to come again. All the staff were friendly and helpful too which all added to our stay. We highly recommend this hotel.
December 10, 2013
Rated 5 out of 5 by Alan1805 So much more than just business
Outstanding experience, friendly attentive staff and a great setting.
Spent 4 days on a conference and did not want to leave.
August 3, 2014
Rated 5 out of 5 by discoverer thanks for the effort
Spent two beautiful nights on the beach at Mirage.
After a minor mix up with room preferences our manager personally bought the keys to our new room while we were having a relaxing cocktail in the bar.
The staff member who took my call obviously realised what our issue was and it was fixed within half an hour with a smile and a handshake. We will be back..what a beautiful room by the way.
July 22, 2013
Rated 5 out of 5 by Dazzler351 Decor / Staff / and food is exceptional
Will definately stay again... Staff were warm and very professional...
August 4, 2014
Rated 5 out of 5 by MARGARITA MIRACULOUSLY BEAUTIFULLY SHERATON MIRAGE
tHIS HOTEL TRANSCENDS ULTIMATE IN RELAXATION ON ENTRY INTO THE FOYER AAS YOU LOOK THROUGH STUNNING VIEWS TO THE WAVES
\ROLLING IN ON THE BEACH IN FRONT
ABSOLUTELY ONE OF THE BEST SHERATONS I HAVE STAYED IN MY SHERATON JOURNEY
sTAFF ARE VERY GENUINE AND INTERESTED IN ENSURING THAT THE PATRONS ARE WELL PROVIDED FOR
I WILL BE RECOMMENDING THIS HOTEL TO MANY
May 5, 2013
Rated 5 out of 5 by robbo no better conference destination
The team @ Marina Mirage took a very taxing 5 day conference from what could have been tiring and yuck to a really enjoyable time.
I spoke with colleagues at the airport and we all agreed there was nothing more which could have been done
Thanks guys :)
February 28, 2013
Rated 4 out of 5 by 1Rebecca Food at the buffett is gorgeous
Great range at all meals and lovely non alcoholic as well as normal cocktails! Could do with better products in bathroom for showering, shampooing etc.
August 2, 2014
Rated 5 out of 5 by Jepnann1 Great resort.....wonderful staff
We had a lovely time .... many thanks for a great experience. The location of the resort was terrific as it was close to everything . the room we stayed in was spotless on arrival and was religiously serviced daily . the grounds impeccably maintained but what we found most pleasing is the teams professionalism and enthusiasm. nothing is of trouble and they always have a smile on their faces . The restaurant team is 1st class and pool bar team is also equally impressive. The quality of the meals are also worth mentioning. We normally go overseas to be pampered , good to know we don't have to travel that far get the same wonderful experience ........
Thank you all so much.
January 25, 2014
Rated 5 out of 5 by mg67 Still Shines
Sheraton Mirage is a icon.
August 3, 2014
Rated 2 out of 5 by expectbetter Well you asked for feedback...
There appears no benefit to being SPG. No favours at check-in, room not ready until 3pm. We requested King bed and received twin ?queen?double. A cold night, and we discover the A/C not working at 10pm. Feedback forms in the room had scribble all over them. Please don't bother responding, my wife not interested in returning.
October 17, 2012
Rated 5 out of 5 by Helen40 Another Relaxing Stay
I continue to return to the Sheraton Mirage Gold Coast as they always make me feel special and well looked after. The staff always go above and beyond expectations and the level of service is exceptional. Coupled with the beautiful beach and glorious sunshine, is there a better place to unwind and be pampered?
December 5, 2013