Rated 4,7 out of 5 by 31
Rated 5 out of 5 by Javier Gran hotel para relajarse
Las habitaciones son muy amplias y cómodas. El servicio fue impecable. Volveremos
20 de noviembre de 2013
Rated 5 out of 5 by Madrid1112 Las instalaciones y el servicio son de primer nivel
Simplemente diré que es un hotel del cual uno no quiere marcharse y queda la grata sensación de querer volver cuanto antes.
Hago énfasis en la atención al cliente, es absolutamente impecable, el trato de cada una de las personas que trabaja ahí es digno de comentar, porque hacen realmente la diferencia.
Han hecho de nuestra estancia en Madrid, una experiencia inolvidable.
29 de octubre de 2013
Rated 5 out of 5 by luarsino CINCO ESTRELLAS REALES
Pocas veces hago algun comentario sobre los hoteles en que me quedo, pero al quedarme en sheraton mirasierra fue imposible dejar de hacerlo. Desde el momento que llegas te sientes atendido, todo el personal es sumamente amable y atentos, la habitacion es como la describen amplias limpias y comodas, pero sobre todo la tranquilidad y la paz en todo momento.
1 de junio de 2013
Rated 4 out of 5 by ruribeir Hotel fenomenal
Solo hay que mejorar la atencion al cliente en la Planta de miembros Platino (club members). Ye tenido un servicio muy malo que non me ha ido bien con lo que Sheraton da. Hay que mejorar la actitud de un empleado en lo servicio de restaurante. Non me ha gustado nada su actitud.
18 de diciembre de 2012
Rated 5 out of 5 by johnd Great Hotel
I stayed here one night. WOW what a beautiful hotel. I was on the club floor (9). beautiful suite. The staff was friendly. Esay to take the Metro to the center of town. There were a few close restaurants that were good. The area was very safe. Only 15 minutes from airport.
27 de enero de 2014
Rated 5 out of 5 by Sands811 Nice luxury hotel with great staff
My family and I spent NYE here and had a great time. Everyone was impressed about the spacious guestrooms/suites that were nice, modern and clean. Bottled water, fancy coffee machine and amenities such as super soft slippers are plus. The NYE gala was also very nice with plenty of food we couldn't even finish.
The staff is great. Even months prior to our arrival, I corresponded with Barbara Gonzalez and Guillermo Casado who were very informative and helpful. They helped me book the gala and airport shuttle. THANK YOU! Front desk, banquet and bell staff were also friendly.
Yes, the hotel is not as close to city center but there's a big mall within walking distance. I only wished the airport shuttle ran more often instead of every hour so book in advance! Too bad I couldnt enjoy the spa or the huge pool I saw from my window!
13 de enero de 2014
Rated 5 out of 5 by Cheapspeed Thank You for a Great Stay in Madrid
I want to thank the staff at Sheraton Mirasierra for making my stay a very pleasant one! It started prior to my visit when I requested for pick-up from the airport on the hotel shuttle, I got a response within the hour confirming my pick-up. My flight arrival time was not correctly stated but the shuttle was there to pick me up within 15 mins. The front desk staff was most helpful assisting me inquire about a football match the following day and calling to advise me. Dinner at the restaurant on the first night was very good with option of Japanese and local Madrista fare. Club lounge serves breakfast and snacks daily and staff was friendly and helpful. The hotel is about 5 mins walk from Metro and I was able to get around quite effortlessly. Thank you once again for making my stay in Madrid a wonderful one. I hope to visit again.
27 de diciembre de 2013
Rated 5 out of 5 by Rich2809 Really Great Value in Madrid
This hotel is pretty much perfect for business travellers.
The staff could nt be kinder or more welcoming, check in and check out are amongst the best I have experienced.
Platinum recognition is very good. Lounge is great, breakfast good, great restaurant. The hotel is in a quite neighbour hood so no problems with noise. All this is at very very reasonable price, especially compare to the other more central hotels.
I like the location not too far from the city not to far from the airport.
Great for a stop over .
4 de diciembre de 2013