Rated 3 out of 5 by Travel4848 Stay
Was originally charged for a water I didn't drink. No problem they took it off the bill. We'll actually the billed me for it twice. I had to tell them this doesn't look right and then they figured out that they billed me twice for the water. If they would have just looked at the receipt before handing it to me they would have noticed there was no subtraction just additions to the bill. This is the second tray that the front staff was not meeting my quality level.
August 4, 2014
Rated 5 out of 5 by Teach35 Great Stay
Chris was very helpful and attentive to our needs at check in. We asked if we could be moved to a room closer to our relatives who had decided to stay the night, also. He was able to find two rooms close together in the executive wing, and he worked to find the best available rate for the second room. He was cheerful and remained patient while answering all of our questions.
The room was very comfortable and quiet.
I was surprised to see no refrigerator or microwave in the room.
The breakfast staff did their best to keep up with the guests, but another waiter or waitress would be helpful for the busy times.
It would be nice if the SPG vouchers could be used for any purchases within the facility.
July 28, 2014
Rated 3 out of 5 by toes1 this hotel could do some things better.
pretty good stay but disappointed that the room we stayed in and my daughter had no fridge or microwave. she has 2 small children and didn't have a way to keep milk cold. also the maids could do a better job. there was a beer can sitting by elevator doors for an entire morning and no one picked it up.
August 5, 2014
Rated 5 out of 5 by JErky11 My stay
I had reserved three rooms and the only issue that all three encountered was the fact the the AC was not cool enough. EVen though the thermostats were all turned to 65 degrees it still did not cool down for good sleeping.
August 6, 2014
Rated 5 out of 5 by SiouxFalls1 Great service
We were impressed with the quality of our room considering we used SPG points - easy to reserve, easy check-in, no hidden fees, and the shuttle took us downtown!! We actually asked for a cab and the guy at check-in offered the shuttle. Andrew, our driver, was a delight and gave us a lot of great tips for the night. Only downfall was the noise - too easy to hear other guests and staff in the morning when we were trying to sleep in.
August 3, 2014
Rated 2 out of 5 by mahu no service
very disappointing for a Sheraton full service hotel. at check in no one was paying attention to us lugging the suitcase cart through the large lobby. No one pointed which elevator to use since there was another elevator through double doors away from lobby. We drove 700 miles that day and wanted to eat dinner at their restaurant. No one waited on us so after 20 minutes we left. Would never return . Also a lot of construction at main road and it was fifficult to figure out the way in and out.
August 1, 2014
Rated 5 out of 5 by TheDQGuy Liked this hotel
The staff were very accommodating with requests that were made, and with questions asked. I had great sleeps - the bedding was so-o-o nice.
August 4, 2014
Rated 5 out of 5 by WeddingGuest123456789 Loved Our Stay
A truly beautiful hotel next to an outstanding convention venue. Next to sports facilities and close to all the "things to do" in Sioux Falls!
August 4, 2014
Rated 1 out of 5 by Bobra33 Worst bed ever!
The hotel was a bit difficult to get to due to road construction. Check in was fine. We went up to our room and there was still a used wash rag in the bathroom and one of the trash cans by the desk had not been emptied. The worst was yet to come when I tried to sleep in the bed! It was the most horrible experience I have had. I wasn't able to sleep at all. I was scheduled to stay two more days but I checked out the next morning and the desk clerk didn't even ask why I was leaving early or if everything was ok. VERY VERY bad experience at an expensive hotel.
July 26, 2014
Rated 1 out of 5 by BusinessTraveler3301 Hotel does not have their act together
I came into the hotel and my key card wasn't working in the elevator nor for my room and had to go down to get a new one. This is very annoying after a really long day at work. On top of this my dry cleaning wasn't done and the staff claimed I didn't bring it in on time (9am) when I left for work at 8am. When I asked if they could overnight my dry cleaning they said they don't offer that service YET if you look on their front page of their dry cleaning slip on the top right hand side it says "Overnight service in by 10pm back by 7am". the lady at the front desk acknowledged she saw this and didn't know what to say except that it was wrong.
July 15, 2014
Rated 4 out of 5 by Aeia19 This is a comfortable hotel.
The rooms were clean and comfortable. In-room dining service was excellent, however, the service in the hotel restaurant was slow. I was attending a conference with 200+ participants, and I think adding staff to anticipate the rush for breakfast and other meals would have been a good idea. Front desk and bar staff were very pleasant and helpful.
July 30, 2014
Rated 5 out of 5 by JJohn29 Excellent Choice
The Sheraton Sioux Falls is a beautiful hotel. Great food - Walleye was fabulous and a very nice lounge/bar area. The rooms were spacious and comfortable too!
July 31, 2014
Rated 4 out of 5 by Stagemaster35 Business Traveler
From a business traveler standpoint this is a great hotel. Very quiet rooms, very nice accommodations. The only issue is the WIFI is really slow. Plan on that. Check in was great and they remembered my name every time I went to the front desk. 6th floor is the floor to stay on by the way. Restaurant is average unless you order the pheasant soup which is GREAT. The bar service can be a little slow but adequate.
July 27, 2014
Rated 2 out of 5 by SandySD Sioux Falls Stay
i stay here often requested a king room got a single double bed handicapped room made reservation night of arrival to take shuttle to airport at 5 am go to lobby lady on staff said won't be leaving till 530 so I had to quickly call a cab so I would not be late for my flight and the cab cost me an additional 20.00 to take - I have stayed here many times and used the shuttle to the airport have never had problem till this time and staff was very unwilling to help. not what I am used to expecting while staying at starwood properties I am a platinum member and stay at hotels often and always satisfied with the quality I receive. Hope they will improve for next time here.
July 13, 2014
Rated 4 out of 5 by janeann Excellent Conference site
The hotel staff made our Conference stay quite comfortable. Check in was a bit of a zoo with so few luggage carts, but every need was met and fulfilled.
July 30, 2014
Rated 4 out of 5 by Karen065 Mrs
I expected internet service in my room. And where was the mini frig? I travel a lot and even the 3 star have the above features. I would not stay or recommend or stay at a sheraton again.
July 29, 2014
Rated 5 out of 5 by lavenderlady13 quick service for stopped up toilet
Our toilet plugged up on a Sunday night, so we contacted the desk the next morning and they came to fix it at 8 a.m.
July 29, 2014
Rated 5 out of 5 by Annie32 Great hotel
Staff was very helpful and courteous. Would have been nice to have a refrigerator in the room as part of our stay.
July 29, 2014
Rated 2 out of 5 by Cmiller324 horrible experience
terrible staff. our reserved suit had been given away and we were given a less than acceptable executive room that was not nearly as nice. despite complaint, the management did nothing. no apology was made. room cleanliness was questionable. management ignored requests to quiet the children staying at the hotel for a local basketball tournament. children were running, screaming, hitting walls / doors...no action taken by management despite multiple complaints. the staff overall was poorly dressed, horrible appearance as employees and ignored the guests. barkeep was obviously untrained allowing guests to get absolutely drunk beyond belief without cutting them off. outside was not adequately cleaned of snow / ice. pool and spa were not accessible as the children overtook the entire area without ANY SUPERVISION despite posted requirements. children were playing in the fitness center making it impossible to workout. this is the worst experience we have ever had.
March 29, 2013
Rated 4 out of 5 by DavidF night on the road
comfortable place was fine for a night during a road trip
July 28, 2014
Rated 2 out of 5 by mdoklahoma Hot Stay in Sioux Falls Sheriden
My hotel room airconditioning was totally unsatisfactory during my 2-day stay. I reported my concern right away and even changed room, but the airconditiing still did not perfrom satisfactory.
Hotel staff responded but failed to make sure my room aircoditiong worked properly.
July 26, 2014
Rated 1 out of 5 by Undisclosed Billings errors
Had a problem with the hotel. Management initially resolved it. But that resulted in a billing error. The check out and billing review procedure of the hotel is unexceptable and poor. I did file a complaint with the hotel. Our bill was incorrect and confusing. It took several staff members to figure it out causing a delay in our travel and being late for another appointment.
July 21, 2014
Rated 4 out of 5 by married35 Noise Issue
I know this was not a a normal weekend but all rooms open to an atrium/bar area and it was full of people. Noise carried so well that we had to play music to drown it out so we could get to sleep. It was about 11:00pm and we were on the top floor (6).
Other than the noise, for a totally booked hotel we had no other complaints.
July 21, 2014
Rated 1 out of 5 by TeacherSoDak I was misinformed
Back in August I was looking for a hotel for my students and me to stay at over the All-State Choir weekend. Two years ago the school chose your competition but after looking at many different hotels in the area I got approval for your hotel. I liked the convenience of being attached to our concert venue. When I called to make the reservation I asked for 2 double occupancy rooms with two bends and 1 single occupancy room for myself. I also asked if a continental breakfast was included in the room like many hotels do and was told it would be for a higher price which I agreed to. I was also told wireless internet had to be paid for in the rooms but there was free wireless internet on the lobby floor. About a week before we came I called to confirm the reservation and also get the total amount with tax so my business office manager could write up a P.O. I talked to Annette who, after some talking, found out this was for all-state and put me in the all-state block. I asked if any accommodations (like the breakfast, rooms, ect.) would change by going into the block rate and was told no, it would just be a cheaper rate. I gave my business manager the figures and she faxed your hotel the PO
Upon arrival I was told that the continental breakfast would cost 12 dollars per person and would not come with the cost of the room like I was assured it would on two different occasions by two different people. Also, to gain access to the internet cost 11 dollars a day no matter where you were. I had students that brought their laptops with because they had to do an online math quiz on Friday that they could not do because, again, we were misinformed twice by your hotel. After telling your receptionist my side of the story I was met with, what I believe to be, very rude workers telling me that you have to pay more for what you want even though I was told I would receive all these accommodations for the amount the purchase order was made for. I felt as if my side of the story was ludicrous and felt as though there was the mentality of “deal with it or leave” There was no apology for being misinformed nor any warmth in my student’s plight. Because I could not put more on the purchase order and could not change hotel rooms we took the rooms. My students were further disappointed to see their rooms were single bed rooms. When we stayed with your competition we had two queen beds but here there was just one. It’s not a big deal but compiled with everything else I felt it should be said. We were told one thing, paid thinking we would receive it, and then switched and forced to just take it. While the rooms were nice my room had the temperature thermostat close to the outside wall. This caused the thermostat to think it was in the low 60s in the room when actually it was in the high 70’s and would constantly blow hot air. I had maintaince look at it. The man who did was very nice and did as much as he could. It was fine during the day but over night I had to choose to keep it on and sleep in a very hot room or turn it off and sleep in a very cold room. There was also something wrong with the reservation. For some reason I had to check out of my room 216 and check right back in. It was confusing but I did it. I had to return my keys and she swiped in the wrong number. After a half hour, early in the morning, trying to figure out the mess of my reservation I came back down with the wrong keys to get them corrected…again, no apology, no sympathy.
The whole time my students and I were there we felt misinformed, uncared about, and had a horrible stay because of it. If this was just me I wouldn’t be writing you this email but I brought high school students who had a certain amount of money and couldn’t simply pay 11 extra dollars so they could do their homework on their laptops which they needed to do nor could they pay an extra 24 dollars (2 breakfasts) for something they were told, both by me and by your hotel, to pay for. There was never an apology for any of the numerous inconveniences your hotel made. I will not be returning to the Sheraton for personal, or for school use again. You’ve also lost my four high school students faith in coming back. I am not looking for money in return because our school paid for it. I don’t know what can be done, if anything, to even try to rebuild that trust that your hotel, including your staff, care about their job and our stay there. I just felt there were too many wrongs that happened during our stay and I had to bring your attention to it.
November 4, 2013
Rated 1 out of 5 by Disappointed13 Disappointed
We have stayed here before and it was always very good. This time the room they put us in was in such a noisy area. You could hear every conversation from the lounge area 3 floors below and the constant sound of the waterfall. Also every door opening and closing. I don't know if it was the acoustics of that area, we had never been in that section before. We had a 2 night stay, and our room keys had to be redone the second day because they didn't work when we got back after being out that afternoon. The toilet was plugged when we got there, and for a place being attached to a convention center, it seems ridiculous that they charge for wi if? Really??
May 26, 2013
Rated 4 out of 5 by RestlessNSiouxFalls Nice but noisy
Hotel was very clean and met our expectation. Staff was polite and helpful. The only problem was that there was too many kids (BB tournament in town) staying at the hotel. We needed to catch a 5:00 AM flight. Had to call front desk at midnight because of noise. Got 2.5 hours of rest! So check for other events before booking.
July 20, 2014
Rated 5 out of 5 by ChicagoSean Another Great Experience
Was greeted on this visit warmly as an SPG Gold member. Check in and out was smooth and efficient. Room was clean and large. Club room was a nice escape and the hot tub was great. My place when I'm in Sioux Falls.
July 21, 2014
Rated 3 out of 5 by Paul73 Average Stay
This hotel was where we chose to stay because of the location to the event we were attending. We stayed in the Executive Wing which is normally more quiet but since the remodel (Spring 2013), these rooms are now not the top of the line but you are charged more. The beds were uncomfortable, carpet stained and we had to call for the tub to be fixed (didn't drain) and the toilet to stop running. These items were fixed but in the end, wish we would have stayed in the regular rooms (which are newly remodeled) and saved ourselves $20.00 (charged an extra $10.00 for the Executive Wing). Also, for the price I feel you should get free WiFi and the prices at the restaurant are not feasible for an average income family!! We can stay elsewhere for the same price and have WiFi and free continental breakfast with just as nice rooms.
July 29, 2013
Rated 2 out of 5 by Joey12345678 Attractive hotel that is not worth the price
When we checked into the hotel, we were impressed with the inner view the rooms have. We were disappointed to be sent to the "executive" portion of the hotel with no such view. When we first settled into our room, we realized we were not given the room we reserved online; we were supposed to have a room with two queens and a sleeper sofa, but there was no sleeper sofa; we called the front desk and stated as such, but the front desk records did not match the email I had received and we were only given a rollaway bed. The bathroom only had three towels even though there were four guests; we called the front desk for more towels, but we did not get the towels until around midnight after we were all asleep, waking us up. The AC was extremely loud. The tub had an unusable broken stopper just lying in the tub. Upon checkout, I was told I would receive an email with the receipt for the stay; over 24 hours later, I have not received this email.
I would not recommend staying at this hotel. It is an expensive hotel with no extra amenities over its cheaper competitors.
June 15, 2014
Rated 5 out of 5 by Nina1960 Great Experience
Our daughter held her wedding reception at the Convention Center which is attached to this hotel. The staff at the hotel were friendly, accommodating and responsive. We had a large number of people staying at the hotel, and I know there were other weddings and events at the Convention Center at the same time which filled the hotel to capacity. Many of us gathered in the small cafe for coffee and breakfast on Sunday morning after the wedding to talk about the wonderful wedding. I have to say that we really challenged your staff at the cafe, but they were courteous and accommodating to us throughout the entire morning (which started very early for some of us). Pat, was especially accommodating in getting a large party sat for breakfast and keeping calm and pleasant when it started to get busy. Brianne and Marv were the other wait staff that provided great service to our guests. I didn't have contact with Ashley (sp?) (supervisor), but I do believe she jumped in and sat people in the bar and helped clear tables quickly to get the next party seated and served. Danielle in the kitchen kept up beautifully with hot breakfast food, and while I didn't deal directly with the Chef, Eric, I can tell you that I heard no complaints about the food. Thank you, thank you for your all you did for us. It truly was appreciated!
July 21, 2014