Rated 3 out of 5 by Jeep0215 Some Improvement Needed
My recent stay at the Sheraton Chicago O'Hare was merely ok. Here are some of the main things any hotel should focus on, that also need improvement at this location.
#1 The beds were uncomfortable, not due to the mattress itself necessarily, but due to the inappropriate use of linens...NO hotel should ever use a flimsy mattress pad that doesn't attach to the mattress, as in, no straps! Just a flat blanket like thing that, yes, gets all bunched up and lumpy throughout the night, especially when housekeeping is using flat sheets in place of fitted sheets! Isn't this hotel sacrilege? If it's not, it should be! The Bed is the #1 thing NOT to skimp on in any way. Period. I don't care how good room service food is or how smiley the staff is. Those things won't wake me up in the morning with a full night of restful sleep behind me.
#2 The elevators are in desperate need of replacement. The hotel may look refreshed and updated inside but the minute you step into one of its creaky, outdated elevators you're immediately reminded that a mere face lift doesn't fix the one big issue; age!
#3 If parking is going to be first come, first served due to the size of the lot then no one should have to pay per night for it. We were severely inconvenienced one night upon returning to the hotel, finding both lots full. We had a tight schedule and needed to park right away, not wait for someone to leave or be told to park off property. It subsequently made us late for our next obligation.
Overall, the room layout was great. Having separated bedroom and living room areas gave us our space when needed and the in-room wet bar with fridge was great as well. One gripe, the in-room desk had no power outlets. One was available in the wall far away from the desk itself but that was it. We found we were charging our electronics near sinks...NOT good.
The staff was very friendly and helpful and seemed knowledgeable, except for one concierge who misinformed us that the nearby Ikea store was 10 minutes away. (GPS said more like 30 minutes).
May 22, 2013
Rated 5 out of 5 by Kobe Very Comfortable and Large Rooms
This Sheraton at OHARE Airport is a perfect location to the airport.
It has very large rooms with a separate living/office room.
Our only complaint is the bathrooms are very small and uncomfortable.
May 30, 2013
Rated 5 out of 5 by GradFamily2013 Family reunites for graduations
They treated my family like their family. Though my last name begins with S - the hotel and staff at Sheraton O'Hare made my family feel like the big red "S" outside was for us. My whole family came to Chicago from out of town for a graduation and were awed by the rooms (10), staff (exceeded every need) and services (20 members for meals). Have stayed at this location for business - but for family this is extra special. I will be back - this is new family home away from home.
May 25, 2013
Rated 5 out of 5 by David outstanding service
we arrived 4 hours late from a trip from Rome, Italy - totally exhausted and stressed from dealing with the airlines and the weather. The staff at 2 am was very understanding, upgraded us to beautiful rooms and went out of their way to really make us comfortable. After 26 hrs of travel and airports - a real oasis to come to. Could not have been happier - and coming from me that is saying a lot.
May 24, 2013
Rated 4 out of 5 by TomW Great location
hotel was very close to the airport and the shuttle was quick. Meeting facilities were great - but a little too cold for comfort.
May 25, 2013
Rated 4 out of 5 by Chris77 WiFi is not good
Kept getting dropped, they upcharge for daily access, and also block personal MiFi devices, forcing you to the upcharge. Not business friendly.
May 24, 2013
Rated 1 out of 5 Stay at the Sheraton O'hara
Terrible, terrible, terrible. Very unpleasant experience and the worst hotel we have ever stayed at. And, it happend twice; New year's eve 2011 and 2009. Need a lot of improvement for hotel, management and staff. I have stayed at motels that were better and the staff more experienced! Don't stay there under any circumstances.The food is horrible, especially the buffet breakfast they wanted you to pay $20 which was not worth the soupy, powered eggs, stale bakery, hashbrowns were cold in the middle, bacon too well done, the juices and the fruit was rancid! Horrible experience the entire 3-day stay. Will never stay at this Sheraton again!
February 3, 2012
Rated 3 out of 5 by None Close to airport
Food is not bad but the fish could have been better without so much stuff on top.. People at front desk could use more training, they are polite but. Why be a preferred member and get put in a corner room. Other then that this is a great hotel not far from the airport. Beds in the room are fantastic.
May 19, 2013