Rated 5 out of 5 by Ellen1029 Great location!
This hotel is situated in the older part of Dubai and if you like it quiet this is the place for you. It's an easy walk to the metro so downtown Dubai is just a few stops away. It's also nice to walk along the Creek with easy access to great golf, the Gold Souk and the Spice Market.
October 27, 2014
Rated 5 out of 5 by LeonAnna Great stay!
This is one of the best Sheraton Hotels. You have exceede my expectations. Congratulations to your staff. They are very well trained and really attentive to Guests' needs.
October 27, 2014
Rated 1 out of 5 by Koshy85 The front office staff is very rude...
Worst front office staff that i ever meet. Very unfriendly member of staff, very rude!
September 29, 2014
Rated 5 out of 5 by Travleko SPG Platinum Stay
Excellent hotel and location. Stayed on Business for 6 nights. Rooms are very clean and comfortable. Staff go out of their way to help with anything. Try and get a room with a view of the creek. Large TV with good selection of channels. Very quiet rooms.
If you need taxi service I would suggest using the hired cars available. Not much more than the taxi rate and always have a nice car waiting at the front doors.
Pool facility is small but comfortable and clean.
Most everything I ate on property was very good. Loved the pub for dinner and a beer. Was given free breakfast each morning. Large selection of items with an omelet station.
Will be back when I am in the area again!
August 24, 2014
Rated 5 out of 5 by shenn great hotel
it was zabardast experience. I will definitely visit again to enjoy the hotel
October 23, 2014
Rated 5 out of 5 by AntonH My home in Dubai
Since years I come as a guest. From day one I felt like home and it is still the case today. Hotel has everything a traveler needs and more - super restaurants. And above and beyond: consistently, the most friendly and professional staff in the world. Look forward to meet you next time.
October 21, 2014
Rated 4 out of 5 by Ali88 Great Location and Classic Look
The hotel is beautiful and in a wonderful location. I had a Club Creek View room, which was nice and spacious with lovely views of the Creek. The floor to ceiling windows allow you to enjoy this key feature. I personally like the classic look especially when it is complemented with modern ammenities such as flat screen TV, high speed internet connection etc...
February 8, 2012
Rated 4 out of 5 by QatariMan40 It's too bad with the food quality / poor experience chefs
the food was almost raw, it happened to me and my colleague where we ordered food twice and the same problem happened when food was served very raw.
September 23, 2014
Rated 4 out of 5 by dubai123 Unsatisfactory Food
The food was unacceptable for the price
October 18, 2014
Rated 5 out of 5 by Bizviztr Great service
Hotel staff is excellent especially the bell stand staff. Food at Vivaldi and lobby bakery is very high quality. Hotel hallways aren't air conditioned and rooms facing creek get very warm during the day.
September 13, 2014
Rated 4 out of 5 by Mustafa Little Things
There is no doubt in mind that this hotel has improved a lot since the new renovation. Add to the nice new clean rooms an amazing responsive staff and you get a very nice stay for a reasonable price.
There is one thing that was an issue for me on my last stay. I've observed it before but this time is was a real bother. It seems that there is an issue with the television reception. I've seen it before but since I did not have that much time for TV in the past, it did not bother me. On my last stay, though, I had some time in the evening before sleeping and I wanted to enjoy some quality TV. I could not. The reception will freeze every now and then and you have to go up and down the channels until it is back to normal. That can be very annoying depending on the point when it happens. Twice I was watching movies when right in a critical part in the movies, this happened. That is so annoying.
As I've mentioned, this is an old problem but it was a bother for me this last stay. I hope it can be fixed.
October 13, 2014
Rated 3 out of 5 by dekard Could gave been better.
Myself and family stayed for 9 nights in 2 rooms. We were let down by a very rude member of staff who spoke to my wife in a disgusting manner. My wife wrote to the mngt twice and explained clearly what has happened. But we left the hotel feeling that the complaint still hadn't been dealt with in the correct way. In the end my wife still did not get any apology from the member of staff.
We believe if the GM was not on holiday it would have been dealt with accordingly. We are so disappointed with Sheraton Creek hotel and towers. We will not be coming back.
August 12, 2014
Rated 4 out of 5 by Ghazali great stay
It was great stay. Only what we miss is well done club lounge, absolutely dry. I hope next time I see the change with variety of refreshments to make a stay enjoyable.
December 27, 2011
Rated 5 out of 5 by Manju Sheration Dubai Creek
Absolutely fantastic. Great position, staff were absolutely fantastic, very courteous and helpful. We'd stay here again for certain.
June 10, 2013
Rated 5 out of 5 by Michael1946 Great Hotel
Always the same at the Hotel Sheraton Dubai creek that is why we have stayed 6 times
January 9, 2013
Rated 5 out of 5 by Vincos Perfect Example of its Brand
Set in the very urban context of Deira, this hotel nevertheless has a lovely location overlooking the Dubai Creek and more the atmosphere of a resort than a business hotel. I personally don't mind the "period" style of the Atrium Lobby - with fountain and Arabesque plasterwork ...it felt quite in line with vernacular style. The lobby level Club could be a lesson to similar facilities in other properties - smooth and welcoming at check-in, well-stocked and delicious at breakfast and Happy Hour. Beautifully and newly decorated.
SPG Recognition was very good, I received a personal welcome email prior to arrival with an offer for a complimentary airport pick-up which I took advantage of and much appreciated. I was upgraded to an executive suite with an exceptionally large and comfortable bath room that included a two-person oval tub and beautiful. marble. As well as a surprise in-room amenity, I received my usual points and, delightfully, a complimentary upgrade to full breakfast in the Vivaldi Restaurant. This was exceptional with omelette station, various ethnic breakfast items and lovely outdoor terrace seating overlooking the Creek.
While it is true that some aspects of the decor and some furnishings are dated, I don't feel this takes away at all from the total positive experience.
March 21, 2012
Rated 5 out of 5 by Spring11 Warm hotel and Great staff
The hotel has become more warm after the renovation last year. The rooms were nicely redecorated, but the cherry on the cake in Sheraton Creek is the staff, always smiling, welcoming and friendly.
October 1, 2014
Rated 5 out of 5 by Khan Excellent Facility great location
This is an excellent facility for Business as well as for Tourist spending quality time with family in Dubai.
Merry Ann was in counter during check in, she was courteous and explain all the tho associated activities in Hotel as it was first time for me. Overall good facility to come back as explore the surroundings.
July 26, 2014
Rated 5 out of 5 by SAHTAI Excptional Hotel
I did not expect when I decided to stay in this hotel that I will be amazed about really every thing staring down from the concierge hotel all the way up to highest staff ,hotel renovation, and treatment to guest was outstanding. Thank you all.
August 1, 2014
Rated 5 out of 5 by sumanim Great hotel with excellent features
The washroom's facilities were exquisite! I love the modernity of the bathroom fixtures. I am inspired to replicate them in my home renovation plans.
September 27, 2014
Rated 5 out of 5 by Nicki63 Great location
We recently stayed here for a 3 day stop over and were very glad we did. The rooms were lovely we got an upgrade, staff very helpful and friendly and the breakfast and lunch were great. It is close to the gold and spice souks although I recommend not walking, it is too hot.
September 25, 2014
Rated 4 out of 5 by GVLreview Great Restaurant selection and friendly club lounge
I spent 4 nights at hotel.
The Ambassador services met my needs for my out of standard arrival and departure times. The first welcome in club lounge was friendly and supportive ( thanks Jocelyn & Mary Ann ) and continued throughout my stay.
I ate in the Japanese fish restaurant - excellent, thanks Desy, At the Indian restaurant Ashani, (recently refurbished) I had a modern Indian meal as advised by chef Vishal Rane recently from the mint leaf London - not too shabby that either. The Friday brunch at Vivaldi was an epic 5 hour event with a wide ranging variety of tasty and well prepared foods on offer, make the most of it and pace yourself to sample the specialities e.g scallops and fois gras.
Room was fine though no upgrade available. Complementary airport transfers worked perfectly.
All in all would certainly recommend the hotel.
January 12, 2013
Rated 2 out of 5 by SAM84 improvement
We checked in two in the room there was only one pair of slippers and bathrobes which we had to call and ask for more.
There was no toothbrushes in the bathrooms.
The refrigerator was not working and they repaired which was still not working didnt call again as it was late and the next day we left.
The total experience was not good as it had been a while I had not come and I was not happy with the quality of the Room.
May 27, 2013
Rated 5 out of 5 by Hisham707 Perfect Renovation\ Friendly staff
not more than a perfect design,very friendly staff,worth money for an elegant hotel.
September 24, 2014
Rated 5 out of 5 by Ellen1029 Wonderful staff, great location!
I stayed for 25 nights at the Sheraton Dubai Creek and I felt like family. Each member of the staff greeted me with a smile and was very welcoming. A special shout out to a few people...Mark and Fabio at Vivaldi...food was awesome and I learned a lot from Fabio, my personal chef on my shoulder. MaryAnne and her team (Estella, Mahmoud, Yifei) thanks for making my stay less stressful. Jocelyn, you were always so welcoming! The doormen and security team...always had my taxi ready! Stephan thanks for the GM Happy Hour
September 8, 2014
Rated 5 out of 5 by alaanoor Excellent choice at a reasonable price
The hotel staffs (All of them) are more than great; they do whatever they can to assist, with a big smile.
check in and out was very quick,
The food was average, but this never bothered my, as every thing else was perfect.
special thanks to Mr. Ahmed at the reception
September 20, 2014
Rated 1 out of 5 by ludo4841 Very disapointed
While my stay, the aircon failed to work (in fact temperature dropped from 21° to 14° at once. Maintenance tried to fix it unsuvvessfully and I had to insist to change room. That was done after 3 hours!!!
I also went for diner twice at your so called Japanes restaurant. Sea food was not fresh at all...
May 8, 2014
Rated 3 out of 5 by Joel142 Breakfast
Accomopdation was excellent and staff behaviour was excellent. The breakfast was the same for 4 days and dint have variety in dining.I feel you should have variety in serving breakfast each day.
June 9, 2014
Rated 5 out of 5 by barkia about hotel
all things, the best.....
September 23, 2014
Rated 5 out of 5 by Ali707 A very Relaxing 5 star Hotel
I admir everything from the cheerful staff to the comfy well designed room.
club features was more than convenient.
I like the room decoration that I can enjoy looking to the creeck while showering and what I love most is the rainfoll showering and the very cold water that gives a good Recovery at the morning.
April 29, 2014