Rated 5 out of 5 by CandD2016 Thank you for a GREAT stay.
We were recently at the Sheraton Dubai Creek and Towers - our first trip to Dubai. Everything was absolutely wonderful from check-in to check-out and all in between. The hotel was lovely, our room was very clean and comfortable with an excellent view. The staff was so great to us throughout the property. I would like to give special recognition to Jeganath (pool bar) who was so gracious, friendly and accommodating each time we saw him. He really made an impression on us. There were so many great people at the front desk, but Louise really stood out to us. She was kind and helpful beyond words. Honestly there were so many people who made our stay incredible...but Jeganath and Louise were even more over-the-top. Thank you so much for a wonderful time. We have already recommended your property and will definitely stay here again.
May 11, 2016
Rated 2 out of 5 by ChristoTV Very let down by service
I got sick with the flu while I was here, which everyone knows is rough. You're away from home, no access to your usual health care professionals, and none of your usual medicine cabinet contents. I called the front desk to ask if they could order some paracetamol from the pharmacy across the street. After extensive argument, they told me no, not unless I would pay cash, which I did not have, and they refused to charge it to my room. Afterwards they apologized and said it was a mistake, but the harm was done... a completely unnecessary day without medication that would have greatly helped me... all based on a mistake in interpretation of their policy by multiple people. They apparently had a meeting about it, they offered me a FUTURE upgrade (I seldom travel to Dubai), and they offered me a free transfer to the airport (which my boss would have happily paid for), but they otherwise did very little to make me feel better or to compensate me for a painful and unnecessary mistake. I will probably never go back there again, and I think it was a great embarrassment to the SPG brand for this to have happened.
May 7, 2016
Rated 5 out of 5 by Flyingtailor Was treated very well
I had a very early check in at this hotel the front door staff was excellent. Breakfast was great ate to much of cross and the high tea in the members lounge was very good. Nice room overlooking Dubai creek and also the atrium in this hotel is grand.
April 15, 2016
Rated 5 out of 5 by Qualifiedgolf Great features and Best staff with excellent service
The Hotel has a best location.
The atmosphere is very delightful
Different cuisines available in lobby
Staff is so positive and wonderful
April 11, 2016
Rated 5 out of 5 by Alessio The best hotel in the City
The view is amazing, room are bigger and mostly staff are friendly
April 11, 2016
Rated 4 out of 5 by Ruru2016 The staff are amazing
We would like to thank the follwoing staff members who have been so supportive and amazing during our stay and event:
April 5, 2016
Rated 5 out of 5 by Jos27 This hotel is well situated
Good price, nice view and very good staff.
March 29, 2016
Rated 5 out of 5 by AntonyB Best Ever Hotel
Excellent hotel, great rooms , especially the club level creek view. Excellent staffs
March 28, 2016
Rated 5 out of 5 by uouo91112008 I RECOMMEND MOST FAMILIES TO STAY IN THIS HOTEL
I RECOMMEND MOST FAMILIES TO STAY IN THIS HOTEL
March 17, 2016
Rated 5 out of 5 by Ravi65 Delighted to stay
Sheraton Dubai Creek is always my first choice to stay whenever in Dubai. The rooms are fabulous after the renovation and the Hotel's recognition of SPG status is fantastic. Staff at the check in counter are really welcoming in attitude and make every effort to see that the check in experience is smooth. I must appreciate Mr.Saud at the check in desk who made me comfortable at the lounge as the room was not ready and came back within 15 minutes with the key after the room was ready. Pleasant experience.
Break fast experience at the lower lobby level restaurant could have been better in terms of number of staff serving the guests, responsiveness to refill coffee / tea at the table ...
Overall delighted to stay in Sheraton Dubai Creek...
February 26, 2016
Rated 5 out of 5 by kaa123 wonderful hotel
The outlets are excellent. The staff are great and the creek view room/ suite allocated to me was beautiful.
I strongly recommend this hotel.
February 21, 2016
Rated 4 out of 5 by atef Ideal location for a short visit to Dubai
The hotel is an ideal location for a short visit to Dubai. Close to the Airport and 2 minutes away from the hop-On -Hop Off city Sightseeing bus station. Good service and clean comfortable rooms.
December 29, 2015
Rated 4 out of 5 by Razvan Beautiful hotel,good position,a little bit fare from center
Good facilities,free parking,commercial zone near
December 5, 2015
Rated 5 out of 5 by RichSF Well-Designed Rooms and Public Spaces
Every staff member I encountered - from the doormen to the front desk to the cleaning staff to the security team - was helpful, cheerful, and professional. When I asked one person directions to the Dubai Metro, he walked with me outside the hotel to physically show me in the right direction. The people who came to do turn-down service in my room always inquired whether or not I needed anything - and left extra bottles of water each night after I asked for additional bottles on my first night of a five-night stay.
Built in 1975, the hotel lobby, rooms, and hallways have been renovated to reflect current design esthetics. My room was well-designed, with ample closet and storage space, a large bathroom, a desk with easily accessible electrical plugs built in, and a very comfortable bed (also with easily accessible electrical plugs for my mobile phone, which I use as an alarm clock).
There is a good choice of restaurants, from an ample breakfast buffet (complete with a "honey counter" that featured 4-5 different infused honey flavors) to an excellent Italian restaurant that overlook the Dubai Creek. I had a delightful lunch in the lobby cafe, as well.
The Sheraton Dubai Creek is located along the Dubai Creek, with easy access to the Dubai Metro and ferries.
Traveler note: If possible, ask for a room that faces the Dubai Creek, so that you have a view of downtown Dubai. Also, only Starwood Platinum-level guests have access to the club lounge, unlike some Starwood properties that also allow Gold-level members use of the lounge.
[Note: This ii a copy of my post from TripAdvisor.]
December 3, 2015
Rated 5 out of 5 by Giri Pleasent stay experienced with maximum comfort
Good hotel with high bench mark. Very clean, staff were very friendly received us warmly and made us very comfortable. Very good location facing the creek makes it more exciting for a morning stroll along the creek. Shopping centres within reach. Would like to visit once again with family.
November 26, 2015
Rated 5 out of 5 by LouLou1 Perfect as always
Dear Sheraton Dubai Creek Team,
as being a frequent guest in your hotel, it is important for me to feel comfortable and have those things that can make my stay better.
As always till now, I have enjoyed my stay in the Hotel and also the advantages being a Platinum SPG member:)
November 4, 2015
Rated 5 out of 5 by mysore This hotel has great features and customer friendly
I would not hesitate to stay again
October 23, 2015
Rated 3 out of 5 by Mustafa Still One of the Best Deals in Town
I have been staying here whenever I find the price is right. The hotel has improved a lot since it got renovated. The staff was, and still is, one of the best in the business. They are very friendly and helpful. My only issue is I used to be spoiled in this hotel and always get a great upgrade. I guess in my last stay they were full so I ended up with a lesser upgrade. This does not take away the fact that the hotel is one of the best deals in Dubai. If you get the Creek view, you have an amazing view of the city and Burj Khalifah.
October 22, 2015
Rated 5 out of 5 by Verified Reviewer Amazing 1st stay in Dubai
The hotel exceeded all that we expected, the staff were friendly and attentive and made us feel welcome and cared for from concierge, reception, breakfast staff to house- keeping. All staff are a credit to you, well done. .
The interior literally took my breath away, the foyer space is light and airy, our club room very luxurious. A first trip with out the children and most definitely not our last. Thank you
September 27, 2015
Rated 5 out of 5 by vero8586 the hotel is very beautiful and comfortable.
the hotel is very beautiful and comfortable.
September 14, 2015
Rated 4 out of 5 by Jiggsy8 Tranquility
Always stay at Sheraton Dubai Creek. Comfortable, relaxing, reliable and professional. Love the location. Close enough to everything but away from the hustle. Definitely recommend.
September 6, 2015
Rated 5 out of 5 by Alessio The staff went out of their way to make our evening so special
The staff makes a difference, We had a great stay, great people, great food and great ambience. Our guest was so pleased to see how the staff makes them feel at home
September 6, 2015
Rated 4 out of 5 by Mustafa Still One of the Best Deals in Town
In the summer this hotel has some great offers. I took advantage of one of them this month. I thought they have to offer lower prices because no one goes down to Dubai in the Summer. I was wrong. The hotel was full of guests. It is just a smart way to get people to come. Even with the lower than average price, the service and the hotel were up to standards. Make sure to book a room overlooking the creek though.
August 24, 2015
Rated 5 out of 5 by FaizaB perfect location stay
amazing hotel and perfect for the family with an overview of the creek. everything close by could not as for better
August 16, 2015
Rated 5 out of 5 by nofal Enjoyable stay
I've already been an enjoyable stay in this hotel
Everything was wonderful
Reception staff are very friendly
All of dealing with them was they were on a high level of professional
I appreciate everyone's respect
Spectacular views of the creek
Meals were delicious
August 10, 2015
Rated 5 out of 5 by VictorRSA excellent
this has been my second stay at the Sheraton creek and my experience went from great to outstanding. Joshua at the front desk was very helpful! our room was immaculate and very comfortable. a true reflection of a Sheraton hotel.
August 9, 2015
Rated 5 out of 5 by HankFL Facilities and Location Tops
Have stayed at this hotel a couple of times as we host small experience sharing and training meetings. One of few hotels worldwide where I have full confidence all needs will be met. Staff is welcoming, professional, and have a "can do" attitude. Multiple restaurants and breakfast is great. Location is super; walking distance to metro, malls, etc. It is in Deira, a "real" part of Dubai.
July 29, 2015
Rated 5 out of 5 by SSBJ22 Comfortable Hotel
I had stayed at this hotel for 4 days. Room was nice and spacious. Amenities and Room view was good. However, Breakfast spread can be improved as it didn't had much options. Staff's were friendly and professional. Over all good choice to stay with this hotel.
July 22, 2015
Rated 5 out of 5 by OndrejV Top SPG recognition
Stayed just 1night during a longer stopover with two friends when on a return flight from Uganda to Vienna. Booked the cheapest prepaid rate with city view without breakfast. Got top notch SPG Gold recognition when three days before arrival the Customer Relationship Manager mailed me about my upgrade to Club Level with creek view and complimentary club lounge access with breakfast. Appreciate a lot!
June 30, 2015
Rated 5 out of 5 by Monkey1963 AMAZING STAFF
Words cannot express how wonderful the staff was for my stay at the hotel. My boyfriend had made a special request to have flowers delivered to the room before we got there and they were just lovely. My luggage had gotten lost and Mr. Francis the Transportation Supervisor was a champion for me to retrieve it. I caught glimpse of the notes where the staff had called every two hours to help me find it. The room was clean and fashionable and the view of the creek and Dubai was stunning. We dined at both the Italian and Asian Restaurants and were very pleased with the menu and the sumptuous cuisine. I would highly recommend this hotel and plan to stay again myself. I look forward to seeing the friendly staff again.
June 25, 2015