Rated 1 out of 5 by Manju Staff in front office did not solve their own issue
After I purchase /paid this hotel 1.5 month ago thru Priceline, I made a call to tis hotel to request for 2 double bed in room.
But When I and my family arrive , they said the room with double bed was not available. ANd then endup with , I need to wait until late night to get the room. The staff was in front office was not friendly, and rude as well , she was not willing to help customer , she was not patient.
And I called the manager in hotel , and left the messsage, and he didnot call me back to discuss this issue.
I believe this hotel is look good from outside, but no one from hotel ( employee ) think customer satisfaction is important for them.
We are disappointed and we were very upset . I will not choose to stay this hotel anymore.
July 25, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 Great hotel for this category
I stayed at this hotel Oct 27-29, 2012.
Great hotel for this category.
Things to know:
Location is excellent for Anaheim/Santa Ana area. Easily accessible.
This is a good property to stay at on weekends. Rate is lower than during the week.
Hotel does not have lounge club, even though it sells a club room. It comes, however, with full breakfast in the restaurant.
Front desk staff is not very knowledgeable about the spg program. For instance, I took the green option and desired the points. I received them only after I called the hotel to point this out.
However, when I had an issue while on the property, Ms Naval (front desk supervisor) promptly addressed it and she was very knowledgeable and very helpful.
Rooms are recently remodelled.
Overall a better than expected stay.
October 31, 2012
Rated 5 out of 5 by Haigster Great staff!
The staff at the Cerritos Sheraton is friendly, attentive and makes your stay very comfortable. The location is ideal for a business traveler, it's near restaurants, shopping, entertainment and more.
July 26, 2014
Rated 5 out of 5 by sheratonfan22 great customer service
From making the reservation to the completion of my stay the Sheraton Cerritos exceeded my expectations.
September 30, 2014
Rated 4 out of 5 by larsonwm Nice Hotel, But Hate Being a Second Class Citizen
Overall, the stay was great. The room was very nice and the facilities are what I would expect from Sheraton. Fabulous bed, good facilities overall.
As a regular traveler, it appalls me when I consider the dirty little secret of hotels...the more you pay, the less you get. You're already paying premium for the room, and then you have to pay for things that other hotels for much less give you. Wireless? Sure, at $10 per day...what? Who does that still? No microwave to warm up my chilled beverage, no fridge for my dessert after dinner. Not surprised, but it still is one of those things where the premium price just doesn't give you premium results.
Then there's my favorite. It's been a very LONG month of travelling. My reimbursement check is waiting for me back at the office, but I'm maxed out on my card because of how much travelling I've done...so I did the unspeakable and asked if I could use cash as a deposit. I gave my $100 at check in...then when I check out it took nearly 12 minutes. Had to confirm that the room was OK, had to count towels, had to make sure I didn't do anything. Really? I'm a regular traveler who had cash...but my card was maxed from 20 days straight of traveling, flights, cars, etc. I was treated like a second class citizen. Given the choice, I'll really need to consider whether I want to continue to support Sheraton.
July 26, 2014
Rated 5 out of 5 by Brittany1606 This Hotel was very accomodating
Bellman was ABSOLUTELY wonderful! He helped me with packages I had coming in to the hotel as well as ones that I needed shipped out. He was the first person I came across when entering the hotel and set a great tone! What an asset to have! I also loved the vochure for declining to have my room freshed up after the first night of my stay--Great promotion! ALthough, I wish I would have had Wi-Fi access included in my stay and available in my room.
January 21, 2014
Rated 5 out of 5 by Disney062013 This hotel has great people
Alicia K, at the front desk help us make the trip one of a kind, she was always with a smile, she had an excellent attitude help us to find locations, give directions, was very nice to the kids, during the week every morning when we pass by she said hello.
Crsitina at the coffee shop was very nice as well. I can say that you have a great staff that we even learn their names and just know them for a few minutes.
July 2, 2013
Rated 5 out of 5 by Steff Loved my stay
There were a few exceptional staff members who went out of their way to help me.
James unloaded everything, saved my car space till I was ready to move. no pressure from him.
Simon, our room service waiter was absolutely great, so kind to my 7 year old grandson. I will be returning in a few weeks with my 6 year old grandson and looking forward to it. Hope he has the same wonderful experience. Thanks for a great visit
March 19, 2014
Rated 3 out of 5 by mellorae Average Stay
Nothing that stood out as exceptional in any way but nothing negative either.
July 1, 2014
Rated 4 out of 5 by Sorry88 Sheraton Cerritos Hotel
This is an attractive hotel in a lovely setting; quite without the insanity of hotels blocks away form major parks; and parking is free. It is two minutes from California 91 which interests with 110/Harbor Freeway or 110 N. to downtown Los Angeles, and 405/San Diego Freeway. If setting, peace and quite are attractive you then this is your hotel.
April 20, 2014
Rated 3 out of 5 by Steve123 Room could have been better
I reserved a club room this time. But my overall experience was disappointing. I am not sure what was the difference between the regular vs. club room, other than paying 60% + extra. When I first went to the room, bathroom had a bad cigarette/ smoke smell.
I am also disappointed to see that there are no refrigerators or microwave in your rooms.
January 27, 2013
Rated 5 out of 5 by Rita22 Wonderful Accomodations and Services
I really enjoyed my three night stay. The Accomodations were excellent as well as the service. I would like to commend the female server at breakfast. Her honesty is to be recognized. I thank her from the dept of my heart.
May 20, 2014
Rated 5 out of 5 by ActorMJ Great Staff
The Sheraton Hotel in Cerritos made me feel welcome every time I stay there. High praises to your staff members who always makes it feel like home. Special mention to your staff Alberto and Kevin.
Gym facilities were of good quality. I had a restful stay and wonderful use of hotel facilities.
March 22, 2014
Rated 3 out of 5 by rstew17 Great Location to Performing Arts Center
If you are seeing a performance at the Arts Center this is a perfect location. There is no Club at this property even though there are club floors. There are no minibars or refrigerators in the rooms. Nice outdoor pool and great gym area.
February 25, 2013
Rated 3 out of 5 by Training Need Improvement
Very disappointing considering the location and cost that WIFI is not included in rooms. Staff was good but did not offer services I have received in what would be considered lesser hotels.
September 3, 2012
Rated 5 out of 5 by littlebit196 The Arts
Very nice, quiet room. Really would have liked a small safe in the closet (seems to defeat the purpose of "safety" to give your valuables to someone else to place in a secured area).
November 11, 2013
Rated 3 out of 5 by rstew17 Great Location to Performing Arts Center
What you might expect from a very nice Sheraton. Room rate was a little high for a weekend. $188 per night
January 31, 2013
Rated 3 out of 5 by ggd6774 clean but staff were not friendly
The room had lots of space, but staff did not seem happy to be there and got several item requests wrong.
January 6, 2013
Rated 1 out of 5 by Tonyboy The hotel is too old
The hotel looks old and not clean, they didn't clean up room daily, plus bad srevice.
January 8, 2013
Rated 5 out of 5 by stitchtravel An awesome stay for an awesome Disneyland Trip
I have always been interested staying at the Sheraton Cerritos, when I used to work in the area. The hotels in the Anahiem/Disneyland area were all sold out. But luckly, The Sheraton Cerritos had rooms available. So it was a great oppurtunity to experience the hotel. Great resturants right acrros the street, movie theater as well. So a great stay for famlies as well, not just for business travelers. And being only about a 10-15 minute drive to/from Disneyland it was perfect. Freeway access is simple and easy to get to.
The room was just Lovely, super clean and had a beautiful north view of the San Gabriel mountains. Of course, the bed was just a dream, much more comfortable than we anticapated, and we didn't want to get out of the bed, before returning back to Disneyland.
I was really amazed about the quality of the hotel especially upon walking in. You hear/see the waterfalls in the lobby. The bar area is very spacious and has a great selections of wines. Didn't have a chance to eat at the resturant, but the menu looked very tasty and will defintly eat there on our next stay.
The staff was super friendly and readily available to help guests. Check in/check out was a breeze, cash deposit was refunded right away after the room was checked by housekeeping.
Overall all, even for a 1 night stay, the hotel made our Disneyland weekend more enjoyable. Thank you.
October 20, 2013
Rated 1 out of 5 by Anna01 Terrible service- our room type was given away at check in
I made this reservation through SPG using my points with a room with 2 beds since we were travelling with 2 children. I called the hotel day of arrival at 8pm to confirm bedtype and notified them that we are arriving after midnight since we were driving from San Francisco. When we checked in at 1:45am, John the night manager said that we have a reservation for a King bed, I said no, we reserved a room with 2 beds and told him that I called earlier today to ensure this is in place. I showed him my confirmation indicating 2 double beds. The only thing he could say is that they are sold out and he cant do anything. Obviously they gave away my room to someone else and my family and I were inconvenienced especially arriving so late. Everyone was tired from the trip, and we had to wait for a rollaway to be sent up to the room. There were only 2 bath towels in the bathroom. My husband and I had to squeeze in a King bed with one of our kids. The thing that was most disturbing to me was there was NO empathy given by the night manager, no emotions whatsoever, and he was absolutely not sorry that this happend. He did not give a sincere apology and did not offer any solutions. He said that he would move us to a room with 2 beds the next day. Well this is just another inconvenience for us. The next day when we called the front desk to get an update on the room move, the agent did not even offer assistance to move our luggage to the new room, instead they just sent the keys up and we had to move our own luggage. This hotel does not understand what customer service is. There was no service promise whatsoever. Very dissappointed!
August 14, 2012
Rated 4 out of 5 by pacificearth36 Noise
I found the hotel to be very noisy. Please understand that it's unlikely that anything can be done about it. The ventilation system in the room even when off makes noise. The water feature near the bar is beautiful but very noisy and creates a humid environment, the lobby is noisy due to its near proximity to the water feature. Like most hotels they are located near freeways which inherently are noisy. However, your hotel didn't suffer from this condition which was great. I happen to enjoy very quite environments, so I can't necessarily expect to find this from such a large busy facility...but it would be nice if it was!
May 22, 2014
Rated 5 out of 5 by Rebec Awesome Starwood Value - free points, free breakfast & $5 daily vouchers
This has by far been the best Starwood property value I have received. Along with my stay I received complimentary breakfast daily, bonus 250 points per day & daily $5 vouchers for skipping room cleaning. I would just call daily for fresh batch of towels & house keeping would bring them in matter of just few minutes. The only improvement I would like to see is more staffing during breakfast buffet as they just had 2 servers serving probably 15-20 people at one time & replenishing the buffet. I noticed servers were overworked & overwhelmed.
But overall, a great place & I felt welcomed with warm smiles & great hospitality. Thanks to all at Starwood Cerritos !!!
December 27, 2012
Rated 1 out of 5 by Dnoradee Guest services down the toilette
Front desk staff was unfriendly and did not know their job. Irritated easily. Was charged $140, even though we used points for our free stay. A lot of sighing from the staff. The receipt will not be given unless asked...which we agreed on conserving trees, but an email receipt should have been sent out. Will never stay there again. It's a shame that this is a SHERATON. Guest manager apologized and took care of the mistake, but I had to let him know that it is not ok for anyone working in this business to act and talk like they are disregarding the feelings of the guests. He refered to me as 'Dear'. What a waste of my points.
January 5, 2014
Rated 2 out of 5 by CoachJay Sorry for the trouble
Our baseball travels to a lot of tournaments. This tourney happened to be in Hawaiian Gardens. After to late games, we went to the cafe by the bar at 9:40. They told us they were opened till 10:00 pm. The lady who took our order seemed upset that she had to help us close to closing. She told us she had had a long day and was there since 3:00. She took our order......30 to 40 minutes later,our food arrived. I took my food to my room where my family was waiting. Pizza was cold, fries and chicken strips were soggy with oil. Sorry for trying to order some food for my family. Will stay there again but will not eat inside again.
November 12, 2013
Rated 4 out of 5 by Pete163 Good Stay
Clean and nice bed, good location
September 10, 2014
Rated 5 out of 5 by FerCar60 Human touch! Congrats!!
I spent more than 10 nights just recently, going in and out left and right in my once a year vacation. Came down with terrible Flu and Staff took a lot of initiatives and made me feel at home eventhough I was sick in the room. All senior staff were aware of me and my family, this was even more interesting when I tried to reach General Manager to thank her, the hotel was in the middle of a change and there was no GM, this indicates that people know what they had to do and they really care for the guest, wether the boss is in or not. I will definetly recommend and come back to this property when in LA, with perfect location, good humble efficient service, and great human touch!!
January 19, 2014
Rated 3 out of 5 by Sniffy Inconsistent info provided by staff
Staff not properly trained or aware of SPG benefits. 1) I called 2x in advance regarding use of Suite upgrades under my Platinum membership, the hotel staff acknowledged my request 2 days in advance , however upon checkin night staff refused to upgrade me to a Suite starting on the 2nd night of a 9-night stay, the reason because suite upgrade is not guaranteed 2). We're not told that 500 bonus points were given automatically, 3). They did not give us breakfast at the club level until half way through . As far as parking, you will be lucky to get parking during weekend when there are several weddings going on at the same time. One of the benefits of this hotel is complimentary parking.
December 25, 2013
Rated 4 out of 5 by hamfly This hotel is in convinient location
This hotel is located in center of many things. Good location to catch freeway for LA downtown or places in Orange County. It is very close to Disneyland, also. There is a near by shopping center and Cerritos Mall is only five minutes drive.
The hotel had very fine decor. The lobby was clean and well maintained. The staff was friendly and respectful. The bar and restaurant were not large but were clean and had good ambiance.
The rooms were clean and well furnished. We had double bed room. Both beds were comfortable with four large pillows and clean bedding. Room was large enough to walk around. The bathroom was clean and well lit. This Sheraton had everything one expect from Sheraton worldwide.
May 3, 2014
Rated 5 out of 5 by iCats Clean, spacious and pleasant!
We were very happy to stay at this SPG hotel for Starwood Points. We booked it for its proximity to Knott's Scary Farm (Halloween Haunt! FUN!) and were not disappointed. There were plenty of restaurants nearby for dinner, easy location right off the freeway, and the room was spacious with a fabulous bed to fall into after such a late night at the park. There was a delightful choice of foods at the breakfast buffet. Unfortunately, there was a class reunion and the place was packed, but the staff made up for the delays in service.
We would absolutely stay here again and would highly recommend it. Friendly staff, comfortable room, Starbucks coffee and great, clean, quiet location. Thank you!!
November 5, 2012