Rated 4 out of 5 by rig123 Good Hotel
The hotel was in a central location. It was close to shopping and the train stations. We loved the lobby bar as well. The concierge was helpful giving us directions and some tips.
One recommendation I have, try not to stay on a corner unit. We were in **06 and the wind whistling was so loud against those windows that we were woken up at 5am! Not the hotel's fault, just a tip.
Comfortable, clean rooms. Friendly, efficient staff.
February 17, 2014
Rated 5 out of 5 by Karen1016 Great Place
This hotel is in a great location. Close to airport, shopping and sights. The staff was very helpful. Loved the staff in the club lounge. They were so very friendly and full of info. We were there for 3 days and they made an effort to talk to us about our time there and what we had done or were going to do. They were fantastic!!
Very family friendly and had no problem guarenteeing us an adjoinning room.
February 17, 2014
Rated 2 out of 5 by LandedSPG Another Fail.
Here is a different kind of review. Does the Sheraton Montreal value my return business?
A good way to determine the philosophy of customer appreciation of a given hotel is to see how they treat upgrades. I've stayed here several times over the past 3 years usually because I found a good rate and maybe because of it never been upgraded to a suite. This particular time I didn't even get upgraded from a "Traditional Room" to a "preferred room". This was on a Wednesday afternoon when I know the hotel is not operating at full capacity. It's evident to a well traveled person. You can tell from the traffic in the lobby during check out times, you can tell from the newspapers in front of doors, the amount of people at breakfast, the customer ahead of you in line who got the upgrade for whatever reason. You can tell. But really how you can tell that the hotel really does not adhere to SPG PLAT guidelines is when you NEVER get upgraded to a suite and have to argue your way to maybe a better room every time. It's a joke.
The Sheraton Montreal does not care that you are SPG PLAT nor that you show loyalty to the brand and their particular hotel.
With much more appreciative SPG hotels minutes away, make Le Sheraton Montreal your last choice.
December 24, 2012
Rated 4 out of 5 by Tony123 Good hotel and horrible valet parking service
The hotel is really good. The valet parking is horrible. I have waited as long as one hour for my car and it is a continuing problem in that no one seems interested in fixing this. I have discussed, complained, and all to no avail.
Stay at the hotel, park your own car.
December 20, 2011
Rated 5 out of 5 by Pappy5150 awesome Location
only small issue was wifi spent hour on phone with offsite IT went to hockey came back no int again
February 10, 2014
Rated 5 out of 5 by OneVeryHappyTraveler Wonderful stay
My husband and I had a wonderful stay at Le Centre Sheraton. The entire staff was courteous, friendly, and helpful. From our check-in, to completing some business printing and faxing, to the club lounge, our housekeeper, to the pool we experienced helpful staff. We were pleasantly surprised by the club lounge breakfast--it was quite nice and sufficient. The new gym, nice pool and hot tub were also a nice surprise. And, the location of the hotel is superb. Also, we appreciated the addition of the Green Choice. Thank you, Sheraton, once again for a lovely stay!
July 14, 2012
Rated 4 out of 5 by Obodo1 Missed wake up call
It was very comfortable hotel however I did not get the 6 am wake call I requested.
February 9, 2014
Rated 3 out of 5 by Ecofam Green does not mean Clean
The hotel invites you to participate in their Green program. This means you will reuse bed sheets and towels, thus saving laundry issues. As we were staying three nights, I allowed that we did not need these changed every morning. I did this for the proper ecological reasons and not the five dollar voucher for food or drink which you may use, but did not. True, you hang a card outside your door excusing housekeeper duties, but be forewarned absolutely nothing is then done to your room. The garbage or recycling are not emptied, nothing is wiped down, nothing is vacumed, used glasses and cups are not cleaned or replaced, no newspaper is delivered, the bathroom is not touched, the bed is not remade with your wrinkled sheets, the ammenities ( spring water, coffee packs, shampoo, soap ) are not replaced. This is not spelled out when you offer to Go Green. Why would anyone knowingly participate? It is a mistake and unfortunate that this hotel has this All or Nothing policy. No empathy or correction was offered by the concierge that first day. This was the policy! We did not participate the second night. Housekeeping will change and remake our bed from now on.
July 27, 2012
Rated 2 out of 5 by Vincent029 I had time to write this review at 2:30 in the morning.
I have been a Starwood Platinum member for several years now and stay at SPG properties for both business and personal travel. This is the second time I have had the opportunity to stay at this hotel and this stay is nowhere near as pleasant as the last. I am traveling in from the US and due to a mechanical issue my flight was delayed 3 hours. While I know this is not SPG`s issue, I mention it only to show that at this point in the morning all I wanted to do is get to my room and relax since I have an early morning meeting. Upon my arrival at about 2:20AM I was greeted by the front desk assistant who asked me if I was checking in. When I replied,`yes, I was then told to have a seat in the lobby area becuase they were doing their night accounting and it would be 15-20 minutes before I could be checked in. So here I am at 2:40 in the morning sitting in the lobby of a 4 star Sheraton with my bags waiting to be checked in. I am not sure how much longer I will be sitting out here, but I figured since I had this free time that I would make you aware of my experience thus far. Not sure how my stay will go from here, hopefully better, but this is a rough start to say the least. Disappointed, frustrated and borderline upset are just a few words to describe my mood.
May 18, 2012
Rated 5 out of 5 by ibewluc Great hotel
I arrived early and because of my Platinum status they had upgraded me to a suite which another Platinum member tood a late checkout for, I totally understand since I probably do it to others when I take the late checkout. The front desk was great in handing me a couple of drink vouchers for my waiting time, I know not everybody drinks but for me to have two glasses of wine while working and waiting for a room was a great touch, thank you again, will be back with colleagues in the near future.
January 28, 2013
Rated 3 out of 5 by AndiMcD Excellent location. Good amenities
I travel to Montreal a few times a year, and have been staying at this hotel for almost 20 years. Best location for my business needs
February 6, 2014
Rated 5 out of 5 by Francois1988 great location
comfy beds and nice gym and right near Bell Center and great restaurants.
February 6, 2014
Rated 5 out of 5 by hope67 Above & Beyond Service...
The hotel was lovely but the staff is what made this hotel superior to most hotels i have stayed in. They were friendly and super accommodating. I forgot a very important document in my room and was too far to take a cab back to pick it up so they were incredible enough to go to my room, pick up the document and deliver it to me in a cab which arrived safe and sound. They saved me from embarrassment and i very much appreciate what they did for me. I am from NY and will only stay at this hotel when i visit Montreal. I will recommend the Le Centre Sheraton Montreal to all my friends as well. A big fat THANK YOU to the staff for the excellent service!!
November 4, 2013
Rated 5 out of 5 by Cheryl44 Wonderful stay!
Great hotel in all aspects, but the beds & pillows were the most comfortable I've slept on in a hotel in years. No complaints!
February 3, 2014
Rated 5 out of 5 by raslease Hotel is well situated and convenient
Front desk was very pleasant and helpful. The room was spacious and clean and all amenities were good quality. Very convenient and abundant plugs at the desk to handle all of today's electronics. The club lounge was large and spacious with a very helpful staff.
From this location you are close yo everything.
February 1, 2014
Rated 4 out of 5 by djn99 Turning a Negative into a Positive!
When I arrived in my room I noticed some small black specks on the bed cover. When I investigated more closely, I noticed hair on the bed cover as well. I returned to the front desk and advised Anna. She was very customer focused and went out of her way to apologize and offered me a room upgrade and 2 complimentary drinks at the bar. This was totally unexpected, but most appreciated. Thanks Anna and Sheraton team, great work!
January 30, 2014
Rated 5 out of 5 by Rana Platinum recognition-excellent
LocationLocation location. Hospitality of staff , especially the General manager M Giguere deserves recognition. It is a busy downtown hotel, but staff does not fsil to try to mske your stay memrable. The bar tenser also deserves to be called out for his unfaling charm.
July 9, 2012
Rated 4 out of 5 by BillY1982 Overall very good. Improvement needed on customer service
What was good.
1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered.
2. I was offered to a choice of another room with better views or with a living room since I had a long stay.
What needs improvement
1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers.
2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month).
3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice...
My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America.
January 7, 2014
Rated 3 out of 5 by RufusInHI Consistent Big City Hotel; Slightly above mediocre.
As a large city hotel, one can expect the obvious. Valet Service, especially one that is subcontracted, is void of hospitality and speed. Hotel Front Desk might appear slightly superficial and choreographed. Some of the Front Desk Guest Representative lack genuine hospitable personalities; I kept reminding myself that's its probaly the culture. As for the hotel and room. It's clean and spacious. The Club Lounge is one of the largest that I've visited; the view of the city is spectacular. The club lacks adequate personnel to service all the guests, especially during breakfast. The few personnel that are there are working are fastidiously working hard with due diligence and don't have the time to be agents of hospitality with the guests that they are trying to service. The food spread selection is large and quality is quite good. Hotel Lobby bar is lively and always full of patrons having a good time. One shining star is the Concierge Desk. Concierge staff is the most competent providing friendly and personable service. The Hotel General Manager should consider having the Concierge Staff/Management train or mentor the Front Desk Staff.
Le Centre Sheraton Montreal Hotel is your typical cookie cutter big city hotel. Not great, but not bad either. The potential to be a great hotel is there, but doubt the Management's commitment to excellence. Just slightly above mediocrity is where Le Centre Sheraton Montreal Hotel will likely remain.
December 7, 2012
Rated 5 out of 5 by Oliver Perfect Easter Weekend
We arrived at the hotel 15 min prior to check in during the Easter long weekend. The room wasn't ready for my family and as a goodwill gesture, they provided complimentary internet access for the duration of our stay. They said the room would be ready within 45 min, but we ventured to Vieux Montreal instead of spending our precious time waiting for it. The room is well furnished and clean. LIkewise, the pool and exercise facilities are too. My son really enjoyed the water. Only negative comment about the change room is that they don't have a blow dryer.
The hotel is situated in close proximity to the Central Station, shopping, dining and many tourist sites.
Overall, I'm pleased with Le Centre Sheraton and would definitely return in our next visit to Montreal.
April 2, 2013
Rated 3 out of 5 by Cindytab Canada has 2 official languages.. Please use them!
I was quite annoyed that a hotel, who's livelihood depends on tourism & hospitality, had most of its signage in French. I can speak French but out of principle, I refuse to speak French, I found that most of the signage & notes left in the hotel room were only in French. This is very typical arrogant French attitude that they are known for but are all hoping to have it dispelled soon enuff!
October 6, 2013
Rated 4 out of 5 by yulbos Central Montreal Location
Excellent central location to experience Montreal. The hotel is large and busy and attracts tour groups but the pool and gym are well maintained and large. Food is average but there are many options within walking distance. Club lounge on the 37th floor is amongst the best in the Sheraton chain - great breakfast and view of the city.
October 12, 2013
Rated 4 out of 5 by Slye Very expensive
Very nice up to date room, will however not stay again only because of the price. Cannot justify spending 270. 00 for about a 7 hour stay, next time will just drive home after the hockey game
January 27, 2014
Rated 5 out of 5 by Skinman Excellent Visit
Overall the hotel facility and the service was excellent. Rate increased dramatically on the weekend. Front desk / registration staff was superb . I did not record the name of the desk clerk on Saturday who went out of her way to allow us to stay over on a full night which put your hotel in an overbooked situation but she exhibited the type of care and professionalism that is seldom seen . Elevators were extremely fast . Never a wait in 4 days !
August 12, 2013
Rated 5 out of 5 by Jay66 Another Great Stay
I've been coming here yearly with the wife and just concluded another great 4-night stay.
As a Plat, we were provided with great service. When I checked in, my room was not quite ready and the front desk promptly provided me with a round of drinks at the bar and then came and got me when the room was ready... A nice touch.
Club Lounge = Very Nice. Pool/Hot Tub/Work Out Room = Very Good. Location = Excellent. Room was excellent.
Secretly hoping they reopen their 6th floor outdoor patio in the future. This was closed due to the expansion of the workout room. This was a nice hidden amenity of the hotel.
We will be back for sure.
August 18, 2012
Rated 2 out of 5 by Gargantua You can find better in Montreal
I find this Sheraton absolutely ridiculous, with its $15.00 charge for Internet, $3.00 charge to hold your bags (per piece), $9+ for the cheapest bottle of beer in the lounge. Very impersonal place, little charm nor character. This Sheraton couldn't be more un-Montreal than this one. It doesn't capture the character/style of the city. The feel of an airport hotel in any city.
Regular rooms are less comfortable than what you would find in a Motel 6: plastic cups, no fridge, no wine opener, etc. Their TV system is bad: two second wait each time you want to change the channel. So slow. Hope you like your mattress soft and sagging, the new comfort I guess. Room service was late: don't expect your room to be refreshed before 2:00-3:00pm.
Attended an industry meeting. Meeting rooms were awkward: narrow and long.
The food was excellent though. They had a good catering service.
June 30, 2012
Rated 5 out of 5 by actquick actquick
Although my wife and I checked in at 1:30 am, the staff was as alert and attentive as you would expect at noon.The front desk worker, Pascale, was professional and thorough in guiding two travel weary guests through a most pleasurable check-in experience. Our stay was wonderful from start to end. We loved the hotel so much we extended our stay 4 days. thank you
October 18, 2012
Rated 2 out of 5 by Perl4999 Tough Stay
The room i reserved was not avail, received a very small room. The walls were so thin I could hear the person in the next room coughing and snoring.
January 24, 2014
Rated 5 out of 5 by Jennifer41 My home away from home
Whenever I plan a girls weekend or a relaxing getaway the Sheraton Hotel is always my first choice in Montreal. The staff are always willing to accomodate any last minutes requests and or changes to my itineraries and they always do it with a smile. I can count on having a relaxing enjoyable time at this hotel.
December 21, 2011
Rated 3 out of 5 by JG14 Just felt like average
Our stay was just ok nothing special, woke up several times due noises in hall every time someone going back to room, bell noise from elevator kinda annoying, pool seemed to close early but opened after we called down, will probably stay again because it is close to where we enjoy to spend time while in Montreal and we do not like to drive about once we are settle...thnks
January 20, 2014