Rated 5 out of 5 by Mik36 April 3
Great staff efficient.
Service level to request
April 7, 2014
Rated 5 out of 5 by David1983 great
everything was wonderful. no complaints
April 7, 2014
Rated 4 out of 5 by HabsFan31 Poor control over unruly guests
I chose this particular Sheraton as I was in town to see the Montreal Canadiens and the location is excellent. The hotel itself is very nice and the staff accommodating. Up until 4AM I would have given a higher review. Unfortunately, shortly after 4 AM, a group of guests decided to take their party into the hallway. They were very loud and there were about a dozen of them yelling and laughing. After 15 or so minutes, I gave up on it being a quick hallway goodbye and I called guest services. I was told that I was the 3rd or 4th person to complain and that they were sending someone up. Eventually they did, and the group dispersed. However, not before they had kept me up for over 30 minutes. I was so agitated that I was unable to fall back asleep afterwards. My travelling partner was in the same boat. As I had to drive 6 hours the next morning, I was particularly upset by this. In addition to jeopardizing my comfort, the result was I had to drive 6 hours while very tired, thereby jeopardizing my safety and the safety of my passenger.
I understand that a hotel can't always immediately control what its guests do, but my complaint relates to the reaction time. Surely the staff could have been more responsive and had someone from security there a lot faster. In speaking with other guests the next morning, it became apparent that the unruly group caused similar problems for several other rooms.
April 7, 2014
Rated 5 out of 5 by Rick90 First Class Service Sheraton Montreal
Always the best service of any hotel at the Sheraton Centre in Montreal. The staff is always friendly, the accommodations great and they really go out of their way to make me comfortable. Their staff go the extra mile. Love staying there. Richard
April 4, 2014
Rated 3 out of 5 by AGMTL Great property, but
Great property, great location and amazing staff. It would have been a truly memorable weekend experience had it not been for the pandemonium that broke out close to midnight outside our room in the corridor, and probably lasted close to 30 min before the hotel security took care of the situation. But in the process, it woke up my 3.5 year old, who was traumatized for the remainder of the night. A perfect spoiler, if there was one. Besides that, the hotel lounge offers some the best city views, the pool area is clean and gym well equipped. The fact that hotel is only a block away from Saint Catherine St., makes it an ideal location for shopping and dining options.
March 24, 2014
Rated 4 out of 5 by Kings1 Always a pleasant experience
very helpful staff, comfortable rooms, great swimming pool, sauna, and whirlpool.
April 4, 2014
Rated 5 out of 5 by Wilson14 Great Hotel
This hotel is one of the best that I have stayed in in Montreal. The facilities are top notch and the staff is very professional and courteous. The lounge is very comfortable and grand.
April 3, 2014
Rated 4 out of 5 by Daay14 The service was fantastic
Staff at Le Centre Sheraton were all very helpful and easy to deal with.
April 3, 2014
Rated 5 out of 5 by OttawaJames My preferred business and leisure accommodation in centre-ville Montreal
This is a great full service hotel in the heart of the action in centre-ville Montreal. A big hotel with lots going on, yet room to move around.
The pool and health club are great.
Restaurants and bars first class.
Top notch Club Lounge too.
I always enjoy returning to Le Centre Sheraton!
March 31, 2014
Rated 4 out of 5 by cinsom Great Location
Great location for shopping and Bell Center. Awsome bed and pillows!!
I had a TV issue that was attended to very quickly.
March 31, 2014
Rated 2 out of 5 by LandedSPG Another Fail.
Here is a different kind of review. Does the Sheraton Montreal value my return business?
A good way to determine the philosophy of customer appreciation of a given hotel is to see how they treat upgrades. I've stayed here several times over the past 3 years usually because I found a good rate and maybe because of it never been upgraded to a suite. This particular time I didn't even get upgraded from a "Traditional Room" to a "preferred room". This was on a Wednesday afternoon when I know the hotel is not operating at full capacity. It's evident to a well traveled person. You can tell from the traffic in the lobby during check out times, you can tell from the newspapers in front of doors, the amount of people at breakfast, the customer ahead of you in line who got the upgrade for whatever reason. You can tell. But really how you can tell that the hotel really does not adhere to SPG PLAT guidelines is when you NEVER get upgraded to a suite and have to argue your way to maybe a better room every time. It's a joke.
The Sheraton Montreal does not care that you are SPG PLAT nor that you show loyalty to the brand and their particular hotel.
With much more appreciative SPG hotels minutes away, make Le Sheraton Montreal your last choice.
December 24, 2012
Rated 5 out of 5 by MJSChicago Great stay
Only for one night, but staff was friendly and always helpful.
March 30, 2014
Rated 4 out of 5 by Tony123 Good hotel and horrible valet parking service
The hotel is really good. The valet parking is horrible. I have waited as long as one hour for my car and it is a continuing problem in that no one seems interested in fixing this. I have discussed, complained, and all to no avail.
Stay at the hotel, park your own car.
December 20, 2011
Rated 5 out of 5 by paul4687 Great Hotel
Excellent hotel in montreal. close to everything
March 28, 2014
Rated 5 out of 5 by ibewluc Great hotel
I arrived early and because of my Platinum status they had upgraded me to a suite which another Platinum member tood a late checkout for, I totally understand since I probably do it to others when I take the late checkout. The front desk was great in handing me a couple of drink vouchers for my waiting time, I know not everybody drinks but for me to have two glasses of wine while working and waiting for a room was a great touch, thank you again, will be back with colleagues in the near future.
January 28, 2013
Rated 5 out of 5 by OneVeryHappyTraveler Wonderful stay
My husband and I had a wonderful stay at Le Centre Sheraton. The entire staff was courteous, friendly, and helpful. From our check-in, to completing some business printing and faxing, to the club lounge, our housekeeper, to the pool we experienced helpful staff. We were pleasantly surprised by the club lounge breakfast--it was quite nice and sufficient. The new gym, nice pool and hot tub were also a nice surprise. And, the location of the hotel is superb. Also, we appreciated the addition of the Green Choice. Thank you, Sheraton, once again for a lovely stay!
July 14, 2012
Rated 5 out of 5 by Rana Platinum recognition-excellent
LocationLocation location. Hospitality of staff , especially the General manager M Giguere deserves recognition. It is a busy downtown hotel, but staff does not fsil to try to mske your stay memrable. The bar tenser also deserves to be called out for his unfaling charm.
July 9, 2012
Rated 3 out of 5 by Ecofam Green does not mean Clean
The hotel invites you to participate in their Green program. This means you will reuse bed sheets and towels, thus saving laundry issues. As we were staying three nights, I allowed that we did not need these changed every morning. I did this for the proper ecological reasons and not the five dollar voucher for food or drink which you may use, but did not. True, you hang a card outside your door excusing housekeeper duties, but be forewarned absolutely nothing is then done to your room. The garbage or recycling are not emptied, nothing is wiped down, nothing is vacumed, used glasses and cups are not cleaned or replaced, no newspaper is delivered, the bathroom is not touched, the bed is not remade with your wrinkled sheets, the ammenities ( spring water, coffee packs, shampoo, soap ) are not replaced. This is not spelled out when you offer to Go Green. Why would anyone knowingly participate? It is a mistake and unfortunate that this hotel has this All or Nothing policy. No empathy or correction was offered by the concierge that first day. This was the policy! We did not participate the second night. Housekeeping will change and remake our bed from now on.
July 27, 2012
Rated 2 out of 5 by Vincent029 I had time to write this review at 2:30 in the morning.
I have been a Starwood Platinum member for several years now and stay at SPG properties for both business and personal travel. This is the second time I have had the opportunity to stay at this hotel and this stay is nowhere near as pleasant as the last. I am traveling in from the US and due to a mechanical issue my flight was delayed 3 hours. While I know this is not SPG`s issue, I mention it only to show that at this point in the morning all I wanted to do is get to my room and relax since I have an early morning meeting. Upon my arrival at about 2:20AM I was greeted by the front desk assistant who asked me if I was checking in. When I replied,`yes, I was then told to have a seat in the lobby area becuase they were doing their night accounting and it would be 15-20 minutes before I could be checked in. So here I am at 2:40 in the morning sitting in the lobby of a 4 star Sheraton with my bags waiting to be checked in. I am not sure how much longer I will be sitting out here, but I figured since I had this free time that I would make you aware of my experience thus far. Not sure how my stay will go from here, hopefully better, but this is a rough start to say the least. Disappointed, frustrated and borderline upset are just a few words to describe my mood.
May 18, 2012
Rated 5 out of 5 by PMWL Wonderful Hotel
Great hotel with a wonderful view from our room window. It has a nice Pool, a great fitness room & massages if desired. I went to see some NHL Hockey games, The Stadium The Bell Centre was max two minutes away. The room service was great & the employees were great, very helpful, giving great assistance to their Patrons. Thank You
March 18, 2014
Rated 3 out of 5 by RufusInHI Consistent Big City Hotel; Slightly above mediocre.
As a large city hotel, one can expect the obvious. Valet Service, especially one that is subcontracted, is void of hospitality and speed. Hotel Front Desk might appear slightly superficial and choreographed. Some of the Front Desk Guest Representative lack genuine hospitable personalities; I kept reminding myself that's its probaly the culture. As for the hotel and room. It's clean and spacious. The Club Lounge is one of the largest that I've visited; the view of the city is spectacular. The club lacks adequate personnel to service all the guests, especially during breakfast. The few personnel that are there are working are fastidiously working hard with due diligence and don't have the time to be agents of hospitality with the guests that they are trying to service. The food spread selection is large and quality is quite good. Hotel Lobby bar is lively and always full of patrons having a good time. One shining star is the Concierge Desk. Concierge staff is the most competent providing friendly and personable service. The Hotel General Manager should consider having the Concierge Staff/Management train or mentor the Front Desk Staff.
Le Centre Sheraton Montreal Hotel is your typical cookie cutter big city hotel. Not great, but not bad either. The potential to be a great hotel is there, but doubt the Management's commitment to excellence. Just slightly above mediocrity is where Le Centre Sheraton Montreal Hotel will likely remain.
December 7, 2012
Rated 2 out of 5 by Dookers4 Tiny room & Billing issues
SPG king size room was so small. Could sit on toilet and turn on sink & shower in bathroom. Our credit card was charged twice for full billed amount. Hotel said we weren't but our bank account clearly shows we were. Very unhappy we used 6,000 SPG points on this unsatisfactory stay.
March 17, 2014
Rated 5 out of 5 by Crissy14 This hotel was beautiful
I loved the proximity to the Bell Centre, the comfort of the bed and the room, the friendliness of the staff and the cleanliness of the room.
March 17, 2014
Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 4 out of 5 by dd55 It's a Hotel
It's a Hotel that is downtown close to resterants and night life. Close to the Bell Centre.
March 14, 2014
Rated 4 out of 5 by poomsae8 Short but comfortable stay
My wife and I stayed here for 3 nights while attending a martial arts competition. We didn't encounter any problem during our stay and had decent sleeps despite some minor noises from construction across the street. We paid extra for the club level access and found it convenient and worth the money. We didn't have time to use the pool so can't comment. We found the staff to be friendly and accommodating. We had to store 3 pieces of luggage on the day of check out for a few hours due to a later flight and had to pay $3/bag. This was a surprise since no other hotel I've stayed at had charged me before for this service. Other than that, it was a decent stay.
February 17, 2014
Rated 5 out of 5 by hope67 Above & Beyond Service...
The hotel was lovely but the staff is what made this hotel superior to most hotels i have stayed in. They were friendly and super accommodating. I forgot a very important document in my room and was too far to take a cab back to pick it up so they were incredible enough to go to my room, pick up the document and deliver it to me in a cab which arrived safe and sound. They saved me from embarrassment and i very much appreciate what they did for me. I am from NY and will only stay at this hotel when i visit Montreal. I will recommend the Le Centre Sheraton Montreal to all my friends as well. A big fat THANK YOU to the staff for the excellent service!!
November 4, 2013
Rated 5 out of 5 by Oliver Perfect Easter Weekend
We arrived at the hotel 15 min prior to check in during the Easter long weekend. The room wasn't ready for my family and as a goodwill gesture, they provided complimentary internet access for the duration of our stay. They said the room would be ready within 45 min, but we ventured to Vieux Montreal instead of spending our precious time waiting for it. The room is well furnished and clean. LIkewise, the pool and exercise facilities are too. My son really enjoyed the water. Only negative comment about the change room is that they don't have a blow dryer.
The hotel is situated in close proximity to the Central Station, shopping, dining and many tourist sites.
Overall, I'm pleased with Le Centre Sheraton and would definitely return in our next visit to Montreal.
April 2, 2013
Rated 5 out of 5 by Skinman Excellent Visit
Overall the hotel facility and the service was excellent. Rate increased dramatically on the weekend. Front desk / registration staff was superb . I did not record the name of the desk clerk on Saturday who went out of her way to allow us to stay over on a full night which put your hotel in an overbooked situation but she exhibited the type of care and professionalism that is seldom seen . Elevators were extremely fast . Never a wait in 4 days !
August 12, 2013
Rated 5 out of 5 by Jay66 Another Great Stay
I've been coming here yearly with the wife and just concluded another great 4-night stay.
As a Plat, we were provided with great service. When I checked in, my room was not quite ready and the front desk promptly provided me with a round of drinks at the bar and then came and got me when the room was ready... A nice touch.
Club Lounge = Very Nice. Pool/Hot Tub/Work Out Room = Very Good. Location = Excellent. Room was excellent.
Secretly hoping they reopen their 6th floor outdoor patio in the future. This was closed due to the expansion of the workout room. This was a nice hidden amenity of the hotel.
We will be back for sure.
August 18, 2012