Rated 5 out of 5 by Fiona18 Met expectations
Quite often when we are away hotels do not meet the expectations they have described on their web site. However we felt staying at the SHeraton was value for money as everything was well presented and organised with decor being kept in good order.
June 29, 2014
Rated 5 out of 5 by Stew10 Wonderful
This was a truly wonderful short stay. Although we didn't dine in the hotel we did enjoy a lovely breakfast in bed and also some delicious cocktails in the bar. Service in the bar was a little slow, the drinks taking a long time to arrive even though it was not busy.
The room was beautiful - book a Castle View it is well worth it. The lighting in the bathroom was great fun with the different coloured lights.
Visit the Spa and if you don't have a treatment even just using the facilities is more than worth the additional to get access. My partner and I loved it - even in the rain being outside on a rooftop jacuzzi was wonderful.
Amazing stay and we will certainly be back for longer next time! Thank you
June 18, 2014
Rated 4 out of 5 by Alicia61 Great location
Loved the location. The spa was limiting. One could only use pool with no cost had to pay for jacuzzi. Terrible room and as Gold member expected better. We complained and we were moved on our last night.
June 24, 2014
Rated 5 out of 5 by Chamberx2 Worth every penny
Have just returned for our weekend at The Sheraton Gand Hotel and Spa. We thouroghly enjoyed are stay. We felt very well looked after. A very nice enviroment
June 24, 2014
Rated 5 out of 5 by 25SilverAnniversary Lovely Hotel
You need to look at taking Maestro card payments being in Europe most people do not use credit cards!!.
We really enjoyed staying at this hotel it was a special treat for our 25th Wedding Anniversary. The bar has excellent staff, great cocktails.
June 23, 2014
Rated 5 out of 5 by DianasHusband Wonderful hotel in Edinburgh
The hotel was superb. Excellent, friendly staff and first-class accommodations. The Spa was great. Only negative--the restaurant food was disappointing for the cost, even with 15% discount.
June 22, 2014
Rated 1 out of 5 by John2727 Greedy to charge extra for sauna usage
The facitiaties are not included in room rate! The Cleopatra Baths were out of order. I wouldn’t consider a sauna a spa treatment and would not expect to be charged £30 per head for the what is inclusive in 99.9% of all other hotels of a similar standard.
It’s really very disappointing indeed.
I could understand managing demand by booking allocating times for guests on arrival or charging for peak periods but to charge for a accessing a sauna is not fitting with what I had expected from the Sheraton group.
I doubt I will be back as long as that policy exists. I think is greedy to ask for that on top of the room rate.
November 14, 2012
Rated 5 out of 5 by Johns1955 A great hotel.
We spent 2 nights here at the end of May and i cannot find fault with anything. From the moment we arrived through to us leaving we were given 5 star treatment. The staff were friendly and efficient and when we discovered there was only one bathrobe in the room another arrived within 3 minutes. We booked a table in the restaraunt and had a pre theatre meal which was excelent. The room had a fantastic view of Edinburgh Castle and was of a very high standard. We particularly liked the mood lighting in the bathroom and the bed was the large and very comfortable. Overall an excelant short break and we wouldn't hesitate to return here for another break.
June 2, 2014
Rated 3 out of 5 by BusTrav78 Not bad - but a few tweaks needed
Nice rooms and check-in staff were very helpful. Breakfast was OK (although not exceptional for a hotel at this level), and there was no ironing board in the room - and when I requested one (inevitably a few minutes before I had planned to leave the hotel to get to work) it took a very long time coming, and I had to chase on the phone twice. I would expect more from an establishment trying to be top end.
June 16, 2014
Rated 5 out of 5 by LoriJ7 Phenomenal service
I have stayed in countless Starwood properties, and by far, the service here has been the best that I have ever gotten.
Special kudos to Jamie at the front desk and Bryan and Wayne at the concierge desk. They all went "above and beyond" to make our stay a great one.
June 17, 2014
Rated 5 out of 5 by Scotsboy Weekend in the Spa
Booked a Saturday night stay for my wife and I and upgraded to a Club Room. Well worth the extra cost as it gave us unlimited access to the Spa and Club Lounge. The Lounge itself was very comfortable and well appointed and serves a continental breakfast with a fair variety of cold food and pastries and a single hot dish (eg Bacon). If you want, you can upgrade to have Breakfast in the main Restaurant for an extra couple of pounds. Gets busy at around 6pm when free drinks and some very interesting canopes are served. The SPA was fab. We arrived at the hotel at 10:30am and were in the Spa by 11 for a great 3 hour session, which we repeated the following day. Check-in and Lounge staff were extremely attentive. Will be back.
February 15, 2012
Rated 3 out of 5 by J0H4 Poor in room lighting and maintenance
Lighting in the room kept flickering. Called the front desk to be told "it should stop after a while". It didn't. Maintenance man came to the room - his only solution offered was to disconnect the main room lights. Not good service
June 13, 2014
Rated 5 out of 5 by dust9614 Brilliant as always
We stay on special occasions, perhaps once a year. This year more special than most as we got married on the same day as we stayed.
Rooms have been refurbished and are amazing and modern, lovely touch from staff whol left chocolates and prose co for me and my wife.
Breakfast superb but found dinner a little disappointing . All in all, can't wait to return.
June 11, 2014
Rated 5 out of 5 by Jake49 The Bomb
This place is just as Lovely and Elegant as it appears. We stayed for 4 days as the last part of our European experience and found this Hotel to be the best part of our trip. Wish they had them everywhere!!!
We were very impressed with the staff, always smiling and helpful, especially impressed with a waitress named Lilly, that we meet in the restaurant/bar. She was very courteous, concerned and prompt. She made the stay that much more enjoyable. The value for the price was unparalleled. the proximity to everything is unbeatable. If you are ever in Edinburgh you owe it to yourself to give it a try..
May 31, 2014
Rated 5 out of 5 by LSN45 Sophisticated, chic hotel
We enjoyed our stay at Grand Sheraton Edinburgh. We were recognized as Platinum members and upgraded to a lovely suite for entire stay. Relaxing, quiet, and so wonderful. Location is near New Town cafes and shops.
June 11, 2014
Rated 5 out of 5 by beeper Great location and fantastic Club Room, Gym and Spa
The hotel has been remodeled recently, and the rooms, beds and amenities are fantastic. Ate lunch at the restaurant, and lots of local residents were also there which affirms how good it is. Was amazed at the selection of food and beverage in the Club Floor Room,plus the staff bends over backward to assist you. No charge for booze. Even scotch! Hotel is walking distance to The Castle, National Museum and Gallery, plus shopping on Princess Street. Had thought we'd eat dinner and lunch at restaurants we'd read about, but loved the local pubs, and Ignite, an Indian Restaurant, and Atelier around the corner. Concierges know their local info, and make things easy. Had two different rooms, because of traveling away to Turnberry, and returning, and were surprised room amenities were different. Definitely choose this property. Can also take new tram from airport, and walk there after getting off. Oh yes, the doorman is dressed in a kilt, which is fun.
June 9, 2014
Rated 5 out of 5 by JNA1 Full marks again
Some 7 months have passed since my last stay at the Sheraton Grand. Once again, the hotel team were all helpful and supportive, particularly in the extensive fitness and spa area.
There appeared a lot of trainee personnel in the front of house positions on this visit but it did not pose any problems.
This is certainly one of the better properties within the Sheraton portfolio. Despite the rather dreary exterior, once inside one is always pleasantly surprised by the stylish design - with a tasteful Scottish theme.
SPG recognition was impressive, including a Castle Suite upgrade for one couple within the party.
Tip: Try the food at the One Square restaurant, it remains excellent - particularly i) the haggis with an egg ii) the fish and chips iii) the sticky toffee pudding
June 1, 2014
Rated 5 out of 5 by Hickory8 Excellent Staff and Beautiful Hotel
The staff at this hotel was fantastic. Very friendly and responsive, and particularly in the bar and restaurant, eager to engage with guests. The staff all seemed pleased to be there, and why not? Such a beautiful location.
June 7, 2014
Rated 5 out of 5 by topcat30 First Class Service at this Wonderful Hotel
Myself and my husband stayed at Sheraton Grand Edinburgh for 2 nights as an anniversary treat. From the time we checked in, we knew this hotel was special. It is a haven away from the bustling streets of Edinburgh with amazing views of Edinburgh Castle. The rooms are so comfortable and spacious. The weather was very bad on the Saturday night we just ate at the hotel and sat looking at the Castle Views while enjoying a drink. Food is very good. The staff are excellent and nothing is too much trouble. Will definately return and doubt if any other hotel in Edinburgh would match this.
June 20, 2012
Rated 5 out of 5 by Rob2012 Surely the best hotel in Edinburgh
Great hotel, with the most comfortable rooms and amazing staff.
Fabulous to stay at a hotel where the staff seem to actually care that the guests have an enjoyable stay.
January 31, 2012
Rated 5 out of 5 by acornbaby9 Fantastic hotel, fantastic staff
We stayed in a Classic Suite which was not huge, but more than big enough for our needs and very tastefully decorated. It had all mod cons including ipod docking alarm, 2 flat screen tvs, beautiful bathroom and optional light settings (in the bathroom you can choose from red, blue, yellow, white etc. which was a little strange!). The molton brown toiletries were a treat.
The bed was amazing - huge and so comfortable. I wish I had one like that at home.
The club lounge was great - the staff really cannot do enough to help. There was a nice continental breakfast, a good selection of drinks and snacks and alcoholic drinks available in the evenings.
I would definitely stay here again - thanks to everyone working there for looking after us so well!
May 10, 2012
Rated 5 out of 5 by Katiee Staff can not do enough for you
If you are in the need of a very stress free restful time, then this hotel is the one for you. Whilst it is expensive for a two night stay in a Club Room, the service is second to none.
June 3, 2014
Rated 5 out of 5 by Mcottle This one only goes up to 5 not 11
This was an incredible find. The staff were incredible. Everyone from the concierge to the bellman Wayne to the check-in staff (I think her name was Kate).
The room was incredibly well appointed and modern. The gym was fantastic. Food was also very good. The location is also good at the other end of Prince/George St so everything is within walking distance. There's a convenient taxi rank outside the hotel and I imagine in the summers when there's an activity on the plaza, it's a great place to be.
Overall a memorable stay due to the staff and the great facilities. I stay all over the world and I'd highly recommend the Sheraton Edinburgh.
March 1, 2013
Rated 5 out of 5 by SJC77 Fantastic hotel
Staff and facilities are fantastic, really enjoyed the hotel and the city.
June 2, 2014
Rated 5 out of 5 by Antonio Nicely renovated property
On arrival, we had an issue with room type & SPG recognition. In a nanosecond, Murray had it sorted! Kudos to one extraordinary leader and manager!! Our room on the 7th floor was on the small side but very well equipped. The 4-piece bathroom is a delight, and conveniently, the flush has its own entrance. The Spa (next door) is complimentary for SPG guests and features an incredible infinity pool, and Cleopatra baths along with a fitness section!
The SPG lounge is well equipped with 2 computers, a printer. The staff have a tendency to hover, so if you leave to check e-mail, don't be surprised if your place is cleared for another guest!
August 13, 2012
Rated 5 out of 5 by Iain48 One of the best night's sleep
The Sheraton beds are heavenly - I can understand why guests ask where they can buy the mattresses and pillows.
May 31, 2014
Rated 5 out of 5 by AmberJB Luxurious room and great staff
We stayed at the Grand Sheraton for a long weekend to celebrate out honeymoon/run the Edinburgh marathon. The room was beautiful and so comfortable. The staff were all fantastic, quickly sorting out an issue with our third party booking service who neglected to boom our breakfasts. The special touches for marathon runners (e.g. early breakfast, free smoothies) made us feel very welcome. Thank you!
May 27, 2014
Rated 5 out of 5 by Tezza Short Break
I'm sorry but I can not find anything bad to say about the place. Good location for shops, theatre and cinema. Everything was top notch. The staff were very helpful at all times. The room was spotless. The TV remote took some getting used to so did the new light switches. Will definitely go again and recommend it. It's not cheap but as they say in life "You get what you pay for"
February 21, 2013
Rated 5 out of 5 by CJT76 Wow a gem in Scotland
This was an experience that really changed my view of the Sheraton brand. I am a loyal SPG Gold Level traveler. Normally I will pass over the Sheraton brand and look to higher end SPG hotels.
Our suite was amazing comfortable and well appointed. The club room that our children were in was very chic as well.
The services level and friendly staff were just overtly over the top. We did not meet a single staffer that was not charming and ready to please. The staff really made the experience.
The room service was above par.
We spent Christmas in the UK and had intended to stay else where. We switched to the Sheraton at the last minute and it saved our Christmas abroad!
December 29, 2012
Rated 5 out of 5 by JWAB643 BEAUTIFUL HOTEL
My wife and I enjoyed a one night break at the Sheraton last Friday. The renovation work has been completed to a very high standard throughout.
The Restaurant staff were very attentive despite a very noisy function which was encroaching into the Dining Room. The staff handled a difficult situation very well indeed.
We very much enjoyed our stay.
May 22, 2012