Rated 5 out of 5 by 7sic2013 Perfect location and fantastic hotel
Thanks for your welcome. It was nice welcome by adding Saudi channel it was ( surprise) for me. Also adding a welcome message by guest family name in the TV was another nice welcome from the hotel. It would be very nice if u add halal food to your menu. Thanks a lot and hope to visit u again.
February 4, 2014
Rated 4 out of 5 by Markylondon Good, not great
It's a decent hotel but could be so much better. As a regular visitor I've noticed Platinum SPG recognition is inconsistent and service can be poor. I've never experienced a stay without any issues here and this stay was no exception; not a big deal but when paying a hefty rate for a suite it's disappointing. That said, the suites are nice, One Spa very relaxing but this place could be in a different league with some real attention to service.
January 1, 2014
Rated 5 out of 5 by NFSIII 5 Star Scottish Sheraton
A fabulous return to this classy Sheraton hotel. Definitely at the top end of this brand, stylish decor with Scottish tones and rooms that are very well appointed. Staff excellent at our (very) late check-in, valet parking, and great SPG recognition including suite upgrade to Castle suite. Great location for a very short walk to the main tourist and shopping areas.
February 1, 2014
Rated 5 out of 5 by topcat30 First Class Service at this Wonderful Hotel
Myself and my husband stayed at Sheraton Grand Edinburgh for 2 nights as an anniversary treat. From the time we checked in, we knew this hotel was special. It is a haven away from the bustling streets of Edinburgh with amazing views of Edinburgh Castle. The rooms are so comfortable and spacious. The weather was very bad on the Saturday night we just ate at the hotel and sat looking at the Castle Views while enjoying a drink. Food is very good. The staff are excellent and nothing is too much trouble. Will definately return and doubt if any other hotel in Edinburgh would match this.
June 20, 2012
Rated 4 out of 5 by dusan Recent Stay
Accomodation and food was very good.
Very friendly and helpful staff.
February 3, 2014
Rated 5 out of 5 by Rob2012 Surely the best hotel in Edinburgh
Great hotel, with the most comfortable rooms and amazing staff.
Fabulous to stay at a hotel where the staff seem to actually care that the guests have an enjoyable stay.
January 31, 2012
Rated 5 out of 5 by acornbaby9 Fantastic hotel, fantastic staff
We stayed in a Classic Suite which was not huge, but more than big enough for our needs and very tastefully decorated. It had all mod cons including ipod docking alarm, 2 flat screen tvs, beautiful bathroom and optional light settings (in the bathroom you can choose from red, blue, yellow, white etc. which was a little strange!). The molton brown toiletries were a treat.
The bed was amazing - huge and so comfortable. I wish I had one like that at home.
The club lounge was great - the staff really cannot do enough to help. There was a nice continental breakfast, a good selection of drinks and snacks and alcoholic drinks available in the evenings.
I would definitely stay here again - thanks to everyone working there for looking after us so well!
May 10, 2012
Rated 5 out of 5 by Mcottle This one only goes up to 5 not 11
This was an incredible find. The staff were incredible. Everyone from the concierge to the bellman Wayne to the check-in staff (I think her name was Kate).
The room was incredibly well appointed and modern. The gym was fantastic. Food was also very good. The location is also good at the other end of Prince/George St so everything is within walking distance. There's a convenient taxi rank outside the hotel and I imagine in the summers when there's an activity on the plaza, it's a great place to be.
Overall a memorable stay due to the staff and the great facilities. I stay all over the world and I'd highly recommend the Sheraton Edinburgh.
March 1, 2013
Rated 5 out of 5 by Antonio Nicely renovated property
On arrival, we had an issue with room type & SPG recognition. In a nanosecond, Murray had it sorted! Kudos to one extraordinary leader and manager!! Our room on the 7th floor was on the small side but very well equipped. The 4-piece bathroom is a delight, and conveniently, the flush has its own entrance. The Spa (next door) is complimentary for SPG guests and features an incredible infinity pool, and Cleopatra baths along with a fitness section!
The SPG lounge is well equipped with 2 computers, a printer. The staff have a tendency to hover, so if you leave to check e-mail, don't be surprised if your place is cleared for another guest!
August 13, 2012
Rated 4 out of 5 by chestnut01 Nice hotel ... but
have already contacted re issues with parking charges and Spa 'additional' charges versus my apparent expaectations!!! Avoiding specifics?, I thought you'd have more access when buying treatments to 'leisure aspects', only to learn of 'additional' charges when attempting to make use of??? ... surprised also at lack of customer survey / absence of customer awareness at check out. Not a good experience, let alone a great one
January 23, 2014
Rated 4 out of 5 by Chiar0scuro Became my home from home
The Edinburgh Sheraton is certainly at the "high end" of the Sheraton brand. It's public areas are stylish and comfortable. I find when I stay every week for a long period of time in a hotel, it becomes easy to pick on small irritations, but the staff and service at the hotel are so consistently high, this was never a problem. The Club Lounge is good, the canapés in the evening very tasty, and again, the service is excellent. The welcome, by name, by staff on reception after a couple of visits is also a very nice touch and adds to the overall welcome of the hotel. If I were to pick any areas for improvement, I would highlight access to Spa facilities. I understand the Spa is very good indeed, however I was surprised that only the gym and the pool are available to hotel guests. I would have needed to pay £25 if I wanted to use sauna, steam room and Jacuzzi. I'm told this is being remedied. That aside, a great choice of hotel if visiting Edinburgh.
December 16, 2013
Rated 5 out of 5 by Tezza Short Break
I'm sorry but I can not find anything bad to say about the place. Good location for shops, theatre and cinema. Everything was top notch. The staff were very helpful at all times. The room was spotless. The TV remote took some getting used to so did the new light switches. Will definitely go again and recommend it. It's not cheap but as they say in life "You get what you pay for"
February 21, 2013
Rated 5 out of 5 by CJT76 Wow a gem in Scotland
This was an experience that really changed my view of the Sheraton brand. I am a loyal SPG Gold Level traveler. Normally I will pass over the Sheraton brand and look to higher end SPG hotels.
Our suite was amazing comfortable and well appointed. The club room that our children were in was very chic as well.
The services level and friendly staff were just overtly over the top. We did not meet a single staffer that was not charming and ready to please. The staff really made the experience.
The room service was above par.
We spent Christmas in the UK and had intended to stay else where. We switched to the Sheraton at the last minute and it saved our Christmas abroad!
December 29, 2012
Rated 5 out of 5 by Hypebabe1 Memorable Expereince
We went up to the Sheraton Grand Edinburgh to get away for Christmas and what we experienced went beyond our expectations. The most memorable for us was how the staff were really helpful and friendly and went far and beyond to make sure that we had a lovely time. And of cos the Hydropool,the room and hotel location were just the icing on the cake.
December 30, 2012
Rated 5 out of 5 by JWAB643 BEAUTIFUL HOTEL
My wife and I enjoyed a one night break at the Sheraton last Friday. The renovation work has been completed to a very high standard throughout.
The Restaurant staff were very attentive despite a very noisy function which was encroaching into the Dining Room. The staff handled a difficult situation very well indeed.
We very much enjoyed our stay.
May 22, 2012
Rated 5 out of 5 by Lisa30313 Join the Club!
The welcome, service and facilities at the Sheraton Grand Hotel & Spa, Edinburgh -Club Rooms - are unrivalled.
This is my third and most definitely not my last stay in this hotel! It's like a relaxation and rejuventation exlir.
August 29, 2013
Rated 5 out of 5 by Granpop2Seven Great Location
!st visit to Edinburgh. Staff at Front Desk were GREAT. Bent over backwards to help us find our way around from patiently going over city maps with us to printing and reprinting train schedules and even cancelling reservations at other hotels for us. Hotel is within walking distance of just about everything in Edinburgh,
Room was comfortable but not crazy about lighting and design of bathroom but
would come back without hesitation.
Be careful using mini bar for storing anything of your own. Every time you move something in the refrigerator it incurs an electronic charge! Staff graciously removed all charges for us.
July 30, 2012
Rated 1 out of 5 by AndyG Poor Service Levels
I was a guest at the Sheraton in Edinburgh on Thu and Fri Aug 16 and 17 2012.
Upon requesting a late checkout on Sat Aug 19, I was advised by the front desk that checkout could only be extended until 1330 that day. In my haste to checkout, I inadvertently left my washing/shaving bag behind in the room.
I called the hotel several times, including on Saturday evening when I checked in at the Sheraton Skyline at Heathrow, and on Sunday and Monday when I returned to Vancouver. The item was finally located on Tuesday Aug 21.
Dealing with housekeeping, guest services and the front desk was an exasperating experience, including being advised on a couple of occasions that housekeeping would return my call and address the missing item. No calls were returned by housekeeping.
For a premium hotel in a major centre such as Edinburgh, the level of service was well below my expectations for a Sheraton in North America or elsewhere.
I will not be recommending this hotel in the future.
August 22, 2012
Rated 5 out of 5 by IainM Ideal short spa and food break
Just spent 3 nights to celebrate our Silver Wedding. Spent a day in the One Spa and ended up eating in One Square two nights running - would have gone for 3-in-a-row but we had a reservation elsewhere for the final night. Both spa and restaurant exceeded our expectations - we'll definitely be back.
February 23, 2013
Rated 5 out of 5 by lynne2 will not disappoint!
environment; food; atmosphere; location and proximity - all excellent
January 24, 2014
Rated 5 out of 5 by DecadeWed Exceptional location and amenities
We enjoyed the use of the pool at the ONE SPA. If we understood better, would have been prepared for joining the spa for more options.
The hotels location was perfect for walking anywhere and the weather while we were there was unseasonably warm and sunny. Great trip, great hotel choice.
February 18, 2013
Rated 5 out of 5 by Trafford58 CORPORATE COMFORT WITH FAMILY VALUES
Not only does the Sheraton Grand Spa in Edinburgh meet all the criteria for luxury, the people who look after you whilst you are there treat you so well. There is no air of stuffiness just a genuine aim to ensure you have a good time, genuine smiles and great conversation. We had a wonderful time this last weekend and are already planning our next Club Spa visit
January 20, 2014
Rated 5 out of 5 by Gessica75 Couldn't be better
This holiday was perfect, starting from the room with great view, to marvellous SPA.
I would like to thank the reception staff, they all were helpful and kind. But all the staff was, indeed.
In room dining was above expectations.
December 27, 2012
Rated 5 out of 5 by MARGIN25 Great hotel. great staff, the spa let them down
I have to say that this was one of the most memorabale stays at any hotel that my wife and I have had. The staff without exception were attentive, friendly happy to help and very warm. The location of this hotel and the view of the Castle were fantastic the food was fantastic the spa was a let down. Michelle was very helpful the first day that we arrived other than her no-one really seemed interested in helping us with any part of the Spa or the Gym. At one point I went to use the toilets in the locker room but could not due to the seat being covered in urine amongst other nasties. I told one of the staff who responded by walking away from me whilst saying "were to busy".
I had to return to my room to use the toilet. No tour of the gym or its electronic machines was offered or given, I was pointed in the right direction with a smile at least. Some of the areas of the "thermal experience" were unoperational without explanation. In summary great hotel experience shame about the spa.... it would have been easy to avoid this review by caring about their service.
March 5, 2013
Rated 5 out of 5 by Lou2602 Fantastic stay
Spent my birthday at the Spa and an overnight stay. The hotel was excellent; room was so comfortable, clean and kitted out with everything I needed (at last, a decent hairdryer in a hotel!).
February 25, 2013
Rated 4 out of 5 by david31 Edinburgh's best hotel
Excellent all-round stay. The staff were very friendly and professional. The facilities are as good as you will find anywhere in the city. Very comfortable and peaceful.
September 3, 2012
Rated 5 out of 5 by RafKam Excellent
Despite the not-so-glamorous location at something of a crossroads between interesting points of Edinburgh, the newly refurbished Sheraton is a great place to stay. Rooms are very modern and pleasant, views of Edinburgh Castle are amazing, and staff is friendly and attentive.
Stayed here twice whilst the refurb was still going on, but despite the minor nuisance of a temporary reception, rooms fully exceeded expectations. Got upgraded to Club Rooms with access to a nice Club Lounge, very good selection of drinks and canapes in the evenings, and a somewhat more disappointing breakfast, although breakfast could be had at the main restaurant.
An unexpected highlight of the stay was room service: in a city where nights are cold food options aren't that great (especially on Sunday nights!), it was well worth staying in an ordering some of their pasta dishes which were positively great and very good value.
Spa is very good, but can't help thinking access should be complimentary, at least to Platinum members (see Le Meridien in Stuttgart, which has a similar spa, and free access). The gym though, was very big and well equipped.
April 11, 2012
Rated 5 out of 5 by GillyB Sheraton Edinburgh
We really enjoyed our stay at the Edinburgh Sheraton. Thank you!
January 3, 2013
Rated 4 out of 5 by visitornottourist luxury, but t's need to be crossed
We booked a castle suite. To the hotel's credit, the room really was a suite. All too often you just get a big room, which they call a suite, but this actually had separate bed- and living rooms. Nice.
My point of criticism, is that housekeeping should be a bit better. For example. When we arrived, around 4pm, there were dirty plates outside our room, probably left there by the previous guests. The dirty plates remained there for quite some time. Also, when we prepared coffee during the day, housekeeping would not clean them during turn down service.
Final point of criticism: the shower was beautiful, but the water pressure was too low.
Still had a good time, and would recommend the hotel.
August 11, 2012
Rated 5 out of 5 by TACR2 Exemplory Hotel
My wife and I have just spent a week at the Sheraton. It was our first visit to Edinburgh so our first stay at this location. In summary this is a truly 5 star hotel. It would be easier to just say that we found no flaws rather than try and list all the positives. But here are a few anyway - Helpful staff, spotlessly clean (not easy to impress my wife with that one), magnificent breakfasts, free use of pool, comfortable lounge, knowlegable concierge,central location,etc..
We loved Edinburgh and will certainly be going back and when we do we have no reason to look for a different hotel.
March 18, 2013