Rated 5 out of 5 by Shanthi Great Stay!
Had a relaxing time with my parents! Thank you Sheraton!
August 3, 2014
Rated 5 out of 5 by NinaGR Excellent service, great location, beautiful hotel!
Sheraton Guilin is the best choice for your stay to the beautiful Guilin.
The excellent and prompt service of the polite staff and the amenities of the hotel helps you to feel relaxed and refreshed after your all day excursions in the Tropic weather of Guilin.
Also, the location of the hotel is the best for extra walks by the Li River or the center of the city.
It would a pleasure for me to revisit Guilin and most certainly I would choose Sheraton for my stay.
July 8, 2014
Rated 4 out of 5 by WesleySH Hotel in a famous city for tourism
1> Staffs in lost and found is nice and helpful, the location of the hotel is great, close to walking street and the attractions.
However, some areas are not meet my expectation and need improvement.
2>Travel with my family, inclduing one 5 years old kid. While getting complimentary breakfast because of my platinum membership, I was told my kid will be charged if he goes with us to the breakfast, even confirmed with mgr in charge, no similar thing happened in other SPG hotels. I decided to skip my part breakfast as I don't think it decent and value for money, more than 15 people are waiting in a long line outside the restaurant, disorder and in a mess inside.
3> Smoke smell in the room, although I required non-smoking room and I think it's a non-smoing room. The clothes hanging in the room remain the smoke smell when I got home. I have to wash to remove the smell.
4> When check-in, I was not notified that the room rate will be plus local government tax CNY 8 per guest per day, even the little kid, but the staff does remind I will pay the cost of the door key CNY 20 if it is lost when I ask her for 2 door keys. too inhumane and impolite. In other SPG hotels, they seem never so splittig hairs for a platinum guest.
June 27, 2014
Rated 2 out of 5 by HKGKJ A disappointed experience of accommodation in this hotel
Little flexibility and professionalism on the services of reception, meeting room and coffee room(breakfast).
May 26, 2014
Rated 3 out of 5 by Jack2 Chinese food quality is not good
When having dinner in the hotel's chinese food restaurant, we found the food is not cooked well and is still raw.
May 15, 2014
Rated 4 out of 5 by Jimmy631221 this hotel sits on a great location and amenities.
the staffs were very responsive. had problems with the a/c and save deposit box. The front desk staff managed to get them rectified. concierge is excellent too. managed to book our tickets to Mirage and river cruise and advices us on time to get there.
May 14, 2014
Rated 4 out of 5 by seiga Good hotel if you visit Guilin
The staffs are very friendly. But need to improve the breakfast quality.
Air Conditioning in bedroom is a bit noise.
But I can see they are doing their best.
The bell man is not friendly somehow.
Good hotel to stay in Guilin.
April 22, 2014
Rated 3 out of 5 by Mebear Room good but breakfast chous
It is shame after spending a lovely night that we were confronted with breakfast chous. No one in charge, service exceptionally poor and food cold - otherwise it was fine .
April 19, 2014
Rated 4 out of 5 by MistyGuilin Great Location for a Rest in the Middle of Guilin
Well located property, offering comfortable rooms. In our experience (mid-March), the Air Conditioning in the rooms did not seem to be fully functional; we could not get the room temperature below 23c.
However, our room did have a window which opened which was helpful.
Great breakfast buffet.
April 17, 2014
Rated 5 out of 5 by ARPRN Visiting Beautiful Guilin!
My mother and I visited China for the first time earlier this month and one of our stops was Guilin. A nice place indeed. We had a short stay at Sheraton Guilin (Mar 11-12). We arrived after 8pm so of course the only thing available to eat was the cafe on the second floor. We were a little disappointed because they didn't have the greatest food selections on the menu and the buffet was closed. We ended up eating burgers and fries. The meal was great it's just that we had been use to chinese cuisines during our whole trip. I mean we were in China right! We booked a club room but we didn't have access to the club lounge due to renovation. Well that's not the most important thing to me when it comes to our hotel stay in Guilin. What meant the most is we were welcomed by the wonderful staff at the door to help us with our bags and at the front desk to help us checkin, and our room was clean and fresh smelling with a super comfortable. A mini chocolate and fresh fruit platter was placed on the table for us to enjoy. What a special touch! During breakfast, we had the opportunity to speak with one of the sous chefs who was from the Philippines. She was very friendly and made sure that we were informed on what we were eating. Her English was phenomenal. The dim sum was delicious. I loved the selection of chinese and western breakfast foods.
March 27, 2014
Rated 3 out of 5 by Vincos THE ONLY SHOW IN TOWN
OVERALL IMPRESSION: I can imagine that when this hotel opened 25-30 years ago it was an absolute wonder of Capitalist gewgaw with it’s dramatic atrium design but the time has definitely come for a remodel. Having said that, there don’t seem to be many other Western-style options available.
SPG RECOGNITION: Upgraded to a suite. Access to the Sheraton Club. Platinum amenity breakfast is full buffet in the Mezzanine restaurant. Fruit basket in-room amenity.
THE ROOM: Shotgun-style with windowless living room. Unattractive view from the bedroom. Very dated Sheraton utilitarian style in serious need of a make-over.
LOCATION: Very much the center of Guilin social life with events in the Atrium (including very colorful wedding celebrations) at all hours. Convenient for touring as all tours start beside the hotel. Around the corner and behind is the principal pedestrian shopping district. The Li River runs in front of the hotel.
EXCEEDED EXPECTATIONS: Although the presentation and offerings of the Sheraton Club - really just an alcove off of the roof-top Italian restaurant - were not notable, the young ladies who attended the desk were extremely gracious and anxious to please us despite virtually no English skills. Their smiles and gestures were enough to endear them to us.
DID NOT MEET EXPECTATIONS: The breakfast buffet - while copious - was put out very early in the morning and then left to macerate for hours. It did not inspire for freshness, presentation or quality.
ONE THING TO KNOW: All along the river road are (legit) massage parlors where you can get a decent Chinese massage or foot reflexology for virtually pennies.
March 8, 2014
Rated 3 out of 5 by Longing4Asia Not bad
The hotel is rather older than the Sheratons I've used in 2013. It was also low season so the Club Lounge was not run as usual. One morning I went up at 7 but the Club was not yet open and one evening i went about 15 minutes before closing but the staff was already closing and leaving! I was given upgrades but without views. Since the hotel was not too occupied, I was disappointed that I didn't get a better view room. Breakfast was limited and average. On the last day, we were later than normal. Some dishes were out but the staff was very slow to replace these. There was still at least 1.5 hours left for breakfast so they should have done a better job. Checkout was slower than expected but the staff was friendly.
January 1, 2014
Rated 4 out of 5 by Cheero This hotel has great location
Overall the hotel stay was a good experience. The staff were attentive, courteous and tried their best to accommodate to requests.
Great location which is beside streets of bars and restauants which attract many locals and tourists.
The lounge bar has a relatively relaxing ambience and has live music.
It would be great if breakfast spread can be improved.
Thanks to the staff for making our stay a comfortable one in Guilin.
Happy New Year !
January 1, 2014
Rated 4 out of 5 by Mendy7 Solid hotel
I have been staying here about twice a year for the past 2-3 years and it is a great place to stay.
The staff are always nice and the bedrooms are comfortable.
The only downside is the noise if you are in a room on top of the lobby restaurant.
On my last stay, they had
Coke Zero in the minibar! Very rare to see in Asia and more hotels should stock it.
December 17, 2013
Rated 2 out of 5 by js96 Great Location, but Needs Improvement
My family stayed at the Sheraton Guilin and were generally pleased with it, but a few disappointments would make us think twice about booking there again. The interior and rooms are fantastic, but the outside (particularly around the pool area) felt very neglected- cracks in the walls and peeling paint just left a bad impression.
I called SPG to request a club room and was told that I could have one for 1500 more points and that it would include breakfast for all the guests in the room; when I arrived they said none were available other than for cash upgrades. The on duty manager was friendly & helpful and was able to give me a club room the next day (including breakfast) for 1500 points, but said that the children would be charged the full child's rate (RMB65+15% service charge= $12.21). This felt like a cheap shot after already redeeming more points specifically to get breakfast. Honestly, how much does a 6 year old eat? A RMB8 meal at McDonald's fills them up. Most hotels let kids eat free with their parents, but we had no choice so we paid it. The breakfast buffet was good, but not great. I enjoyed it, but if I were to do it again, I'd skip the whole ordeal and just grab a local breakfast and save my points.
The club lounge was great; we appreciated the snacks and board games. Some of the staff wasn't properly trained and told us the games were only for sale and that cookies were only available during happy hour (despite being a listed benefits for the club lounge between 7am and 11pm). The outdoor seating area was wonderful and the staff were all extremely friendly and helpful, though admittedly some were undertrained.
Our checkout took a while because they were wanting to charge us an extra RMB64 ($10.46) for the city's bed tax (listed on the bill as a vague "Foundation Fund") despite my SPG reservation specifically stating that the tax was already included in the rate. Eventually they took it off, but not without wrangling for 15 minutes.
October 4, 2013
Rated 4 out of 5 by WorldTraveler73 Friendly, clean, well-maintained older hotel
Hotel is clean and well-maintained, and the staff is friendly and eager to please. The overall feel is a bit old and dated, however - feels like something from the 1980's, although it is still probably one of the best hotels in town. The staff do their best with terrific service and constant cleaning and maintenance to keep things looking as new as possible. The location is unbeatable, in the city center and on the river.
September 8, 2013
Rated 3 out of 5 by SeattleMel Could use updating
Ok, I did say I would recommend the hotel, but that is mostly because there isn't much else and the location is good. The hotel in general is not bad, it is just dated and needs refreshing.
The staff is genuinely caring, although a little low on experience, but that is expected even in tier 1 cities in China, let alone in a small town like Guilin.
Overall, not too bad, just needs renovation.
The breakfast buffet is not that good and the Chinese restaurant lunch buffet is also poor. Eat elsewhere.
August 5, 2013
Rated 3 out of 5 by JJ28 No Smoking policy needs enforcement
Signs for no smoking are conspicously posted in the lobby but the policy is not being enforced by the hotel staff.
July 17, 2013
Rated 5 out of 5 by Jalarium I had such a great time I came back
I am just a normal guy who became an spg platinum member while filling in for someone on maternity leave. So I am not a high falootin traveller by any means. If this sounds like you then you'll love this place.
My room was great I was upgraded to a jr suite upon arrival. Complimentary breakfast buffet was fantastic.
This buffet was served in the 2nd floor restaurant because the club lounge was being upgraded and was under construction - that lounge looks impressive - I took the elevator up and had a look - you have a great view of the river.
On Thursdays they have a deal on their supper buffet - Half price for spg members - and booze is included in the price 109 rmb for you 218 rmb normally. I don't drink and found it a good deal. Western and Chinese fare available.
Location - couldn't be better.
Pool - big 9.5' deep - relaxing
Last but not least was the service - everyone is there to make your stay as pleasant and as memorable as possible.
I originally planned to stay 4 days in Yangshuo but left the hustle and bustle after two days and returned to the Sheraton to enjoy the rest and relaxation. On my return trip the jr suite wasn't available but the room was still lovely and we received a fruit basket.
I have read some criticism that come from seasoned travellers - but that's not me - I have stayed at various hotels in china and this was my best experience thus far - given I am typing this on a smart phone you gotta believe they're doing something right!
Two thumbs way up.
June 16, 2013
Rated 5 out of 5 by AASM Great hotel experience in Guilin Sheraton
Hotel location is excellent, in front of the river, at walking distance from many shops, cafes, pubs & restaurants. Hotel staff very serviceable & attentive. Clean rooms & temp control which to me is very important and not always available in many places in China. I forgot important items after checking out and hotel personnel safe guarded them for me to pick up at a later time. I was very satisfied with the overall experience.
June 12, 2013
Rated 4 out of 5 by Anks96 Hotel review
Good: Beautiful facilities, excellent restaurant and food, good service.
Bad: Rooms very humid, staff and concierge seem to push certain vendors and events. There almost seems to be a kickback-like program in place for these individuals.
April 29, 2013
Rated 4 out of 5 by taftlf Great if only...
This hotel was wonderful except the in room thermostat seemed more for decoration than function. It had no impact on the room temperature. Despite being set to cool the room kept getting hotter.
April 10, 2013
Rated 5 out of 5 by Collin great hotel
nice hotel with kind of service , good location.
March 4, 2013
Rated 5 out of 5 by LYLE GREAT HOTEL!!
THIS WAS A GREAT HOTEL WITH GREAT SERVICE!
February 7, 2013
Rated 5 out of 5 by peter excellent
the locaction,the food, the staff, the management, the service and quality.........excellent.
Been there three times now and had on the last visit a conference with over 50 people. The conference went great..thanks to the attention and help we got from everyone.
three cheers to the staff, three cheers to the management.
October 27, 2011
Rated 5 out of 5 by enna1 So Efficient!
Super-quick check-in, gave us an upgrade and offered late checkout, dealt with reservation and payment complications flawlessly. Perfect stay.
October 21, 2011
Rated 5 out of 5 by JPB63 Générale
Excelente prestation dans son ensemble, qualité du service et du personnel.
August 9, 2014
Rated 5 out of 5 by Pean Encantador
Inmejorable situación , instalaciones muy adecuadas. Un aire retro encantador . El personal esta a la altura del hotel. Lo recomiendo absolutamente.
September 4, 2014
Rated 1 out of 5 by Jose2014 Mala atención del servicio de recepcion
Debido al calor y que mi esposa utiliza tinte de pelo, la funda de la almohada se mancho, esto no reviste mayor problema, porque sale con un simple lavado (ella lleva utilizando el tinte hace años)
Pernoctamos dos noche en Julio de 2014, a la hora de hacer el checking de salida, recibimos un mal trato en recepción y nos hicieron pagar un servicio de lavandería de una almohada y una toalla (conservo la factura)
Después de muchos años viajando es la primera vez que nos pasa esto.
August 25, 2014
Rated 4 out of 5 by Juan62 BUENA ATENCION
Buena atención en counter y del personal en todo momento. El hotel está ubicado en un grato lugar y tiene buenas instalaciones en general y muy grato de disfrutar en viajes de negocio.
October 25, 2013