Rated 3 out of 5 by alfroz Sheraton Denarau Needs Improvement
The hotel did not meet my expectation, and over the years has slid down in quality. Some examples:
1. For room service, there are actual delivery charges! This is ridiculous given it is a HOTEL, a RESORT.
2. There were no pens inside my room to write information when on phone to the staff.
3. I ordered coffee with milk. I was given hot water, a sachet of coffee (2 star motels do this), and a note to use milk in the fridge, which there were none. I had to ask for milk and was charged separately for the milk.
4. The food prices were very expensive, literally a rip off. I travel around the world and have rarely found such pricing for such low level service.
I will not be eager to stay at Sheraton Fiji again; I travel yearly to Fiji and have preferred Sheraton, but no longer.
October 29, 2012
Rated 5 out of 5 by SJH01 Fabulous facilities, friendly staff. We'll be back.
We absolutely loved our stay at the Sheraton Fiji Resort. The staff made our holiday. We travelled with our daughter of 10 years and we literally did not see her from after breakfast to dinner time! The Activities staff encouraged her to participate in everything that was going on and she made friends with them all. Meanwhile we read, swam and looked forward to Bula hour. The cocktails were fabulous too. A very relaxing holiday and we'll be back again next year.
June 13, 2013
Rated 5 out of 5 by Buffet Great family getaway-if you can afford it
A perfect getaway for the family, although this time I came with a girlfriend and had the luxury of the adult only pools.
shopping at the resorts is so expensive I would have done a lot more spending if it was more affordable. And the restaurants are outrageously high.
October 20, 2013
Rated 2 out of 5 by PlacemakersLift2012 Placemakers Lift holiday 2012
Kids club had no emergency/first aid trainined person on hand. First Aid kit very very old. Smoke butts not raked up every morning outside bar/Flyining Fish on sand. Blood on pool edge not cleaned up within the week. Flying Fish extremely overpriced - which is why perhaps few people dined there. No bubbles (sparkiling wine) avialalbe with breakfast (for a champange breakfast) room 1575 air-con rattle very loudly and bearly cooped with cooling room.
October 30, 2012
Rated 5 out of 5 by Tezza Amazing Resort
The resort was an amazing place to stay credit given to the staff for there cleanliness, food and very friendly and helpful. We would definatly recommend the resort to anyone going to fiji
February 19, 2012
Rated 5 out of 5 by Pete57 This hotel
The hotel is in a great position on the beach front ,family orientated .
It also has child no go areas for the adults only .
October 19, 2013
Rated 5 out of 5 by Melissa289 My home in paradise!
Twenty-six stays at this hotel in the last 19 years make this resort my home in paradise! Every stay just gets better each time. The staff go out of their way to ensure we are spoilt! We'll be back again soon.
November 21, 2012
Rated 5 out of 5 This resort is hard to beat
I have been all around the world, but nothing quite like The Sheraton, Fiji. From the culture,(welcome into country, to the welcome into the resort), to the friendly and most beautiful people I have ever met, this resort has it all. The swimming pools, services provided to families where the staff care for the kids and do it with such genuine honour, to the bands that play each night, EVERYTHING about this resort can not be compared. The housekeeping, location, attractions near by, everything... My brother married at the Chapel here and it was absolutely incredible. The staff danced with us, took care of us like we were in paradise. The reception was literally on the sand by the water and it could not have been more beautiful. I would highly recommend this not just for a romantic getaway/leisure but definately for a cost effective, wedding that you would not get anywhere else... Thank you Miriama for making my brothers dreams come true. I have tears in my eyes just thinking about it. Would be more than happy to give anyone further feedback or advice... please do not hesitate to email me... Thank you Sheraton... We will be back soon... You deserve all praise and good that comes your way. To the gorgeous bar staff, guest services team and housekkeping team... we miss you all already... thanks for making our stay feel like a home away from home....
August 26, 2013
Rated 2 out of 5 by Richnem Room 1526
Upon arrival we got bombarded with information and it took 20 for us to check in. We were forced to pay $1.90 Fijian to UNICEF. The porter showed little to no regard to our luggage by throwing it onto the buggy. He drove us to the room and proceeded to bounce of every gutter to the room. We got to room 1526 the porter put our bags inside and left. There was no milk or water in the fridge so we had to buy our own as noone would answer the phone! The floor was dirty under foot. When attempting to go outside onto the veranda the back for wouldn't unlock easily and the screen door had to be lifted to be closed. The veranda had cigarette butts and other rubbish in the gardens. The bathroom had mould growing in the sink, mould on the shower ceiling, there wasn't enough water pressure to activate the rain head and the toilet roll holder and the handle on the shower door was broken as well. Tea and coffee facilities were not adequate. As you can clearly see we were not impressed with both the standard of the hotel and the way we were treated. This was our honeymoon and you ruined it. We are not going to reccommed you to any of our friends or family. If you wish to contact us further please use this email address.
November 3, 2012
Rated 5 out of 5 by Fiji56 Fiji Lover
We have stayed at this hotel 4 times (5) if you include a one day stop over and cannot recommend this hotel any higher. A fabulous hotel with typically the most wonderful fijiian hospitality provided by the locals. The meals and quality of food are excellent, the beach is very safe for swimming and it has a bar with the best view on the beach. The recent full renovation have upgraded the amenities extremely well. The only constructive criticism I would give is that the airconditioners in the rooms are loud, but having said that this is the only hotel I will stay when visiting Fiji.
April 2, 2012
Rated 4 out of 5 by Nikk28 The Staff is AWESOME
From the moment that I was greeted at curbside your Staff performance exceeded my expectations. Each and every Staff member that I walked pass or ad to deal directly with greeted me warmly. All questions were answered any issues were quickly resolved. I thought there were some maintenance/remolding things that needed to be addressed but that is a Management issue (ie the cushions on the stools in Sheraton Link were totally worn out). The food was great but a bit pricey but that shouldn't deter anyone from staying the property. I would stay there again in a heartbeat.
February 2, 2013
Rated 5 out of 5 by Bilz85 Staff made our holiday
Friendly staff, gr8 hotel!
January 12, 2012
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 2 out of 5 by brown141 Not as good as it used to be....
This hotel lacks quality customer service and we were treated like we were a hassle. I had called for a late checkout because our flight was in the mid afternoon and was immediately told that this wasn't possible. The receptionist didn't even take the time to check if it was available and immediately dismissed my request. We then asked again at reception face to face and we were told yes, this isn't a problem. We were in the room and had a phone call to inform us that we were late and that checkout was at 11am. It didn't make sense what was happening however in the end we were able to leave at 2pm.
Other issues included we wanted to book more rooms but were immediately told that there were none available. When I called back a second time I was able to book the extra rooms. Not so sure what's going on with reservations!
January 14, 2013
Rated 1 out of 5 by Tajima NOT a 5 star resort!!
in a studio with a nice location, however, the room is falling apart. Everything seems to be broken. Fiji culture is friendly but if I am asked again, now two times!!!!, if MY children are my grandchildren, I am going to scream!!! Geez, I'm here to relax with my kids not reminded how old I look.....and not in front of my kids. I hate it here. Fear every moment that another hotel staff member is going to ask about my "grandkids". Food is way too expensive. Service too lay back therefore slow.
December 8, 2011
Rated 5 out of 5 by ped58 this hotel was great
we enjoyed our stay at the sheraton the staff treated us well and made us feel at home the bill was a bit confusing restraunt charges should be on seperate bill instead on accomadation bill it gets you confused as for the restraunt food was exallent but the prices were a bit expansive for the pocket but the food was great
July 24, 2012
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 5 out of 5 by Suzy66 Wonderful staff
We stayed at the Sheraton fiji for eight nights and didn't want to go home. The staff were wonderful, the beds comfortable and the food well above the epected standard. We can't wait to go back. Our holiday was everything we could have wished for.
November 14, 2012
Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013
Rated 1 out of 5 by marylou68 No room to lay my head
On arrival my husband 2 kids n myself were taken through the booking in process & then a reception manager proceeded to tell us they had over booked and they didn't have our rooms for us. So they would put us in another resort for the nite, they were not very apolagetic they were more concerned in telling us how rude the other lady just was when they told her. we then had to go through the entire booking in process again at the other resort. please explain how you can take my booking/money n not provide a room??? this happened to at least 2 other groups i know of in the week i was there, this is totally unacceptable - I do note that to compensate us they gave us dinner in feast on our first nite BUT the room at the other resort was a garden view we had an oceanview booked at the sheraton n we wasted a day n a 1/2 packing/unpacking n moving from resoret to resort n back. When we finally got our rooms (middle of the next day), whilst next to each other they were not interconnecting as requested the fridge in one was turned off, we realised why when we turned it on it was so noisy you couldn't sleep at nite the beds were so hard i had to put the extra doona under the sheet to try n soften it. we booked with
the receptionist for the sat nite fire walking show (our last nite) when we arrived at 6pm as instructed the reception said the show was on for a private function only(chinese delegates) no apology was forthcoming till it was clear we were extremely unhappy. Next day when checking out reception tells us but youre not meant to be checking out till tomorrow, no sorry you are wrong. just one last example of total incompetence, as for food good but far too expensive, staff extremely friendly but not very eficient if you want something you have to ask 2 or 3 times.FIJI TIME is fine except when your the one waiting I wowuld recommend Fiji as a great holiday destination but i would not recommend staying at this resort.
September 26, 2012
Rated 4 out of 5 by Keith04 The hotel is in a great central location
The hotel is in a great central location. Close to the Marina, other resorts, the golf club and close but not to close to the airport.
December 20, 2012
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 5 out of 5 by Pam8 Amazing holiday
Love the room, gardens, pools and restaurant. The staff were very willing to assist. Enjoyed the beautiful views from our studio room and layout of the main entrance. Loved the bula bus and looking at the gardens as passing. This was our eighth stay at this amazing resort.
June 2, 2012
Rated 5 out of 5 by Gazza51 Brilliant Hotel
Didn't know what to expect but had a fabulous time . Beautiful rooms excellent food and great swimming pools . All staff were outstanding and very . I will recommend your resort to all my friends
February 12, 2013