Rated 2 out of 5 by RosM Hotel Does not give value for money
The rooms in this hotel were very ordinary for the price charged per room. Housekeeping was poor. Wet towels were left on bed during housekeeping which made bed wet. The room was noisy as the room upstairs dragged their furniture at all hours of the night and morning even after complaints.
August 2, 2015
Rated 2 out of 5 by Casper2 Staff Issues
Bar, Restaurant & Housekeeping staff were poorly trained. Housekeeping was particularly bad with rooms barely cleaned and on three occasions we had to request clean towels after the used ones had been removed and not replaced
June 1, 2015
Rated 5 out of 5 by keesha52 This hotel was excellent
The hotel met all expectations- efficient check in ,very clean well equipped rooms, friendly helpful staff, good choices for dining and plenty of options for relaxation.
Would stay there again and recommend it to family and friends.
June 1, 2015
Rated 4 out of 5 by RSJC Feast for a feast
The Feast Restaurant lives up to its name, the food offered was excellent and the staff very willing and attentive.
No matter what your age their will be food catered for you.
A wonderful relaxing atmosphere.
May 2, 2015
Rated 1 out of 5 by Tyron Dont reccomend
When arriving in the lobby I was very impressed, the lobby felt very luxurious, spacious & modern but once we left the lobby that's where it ended. The rooms are quite old and dated, however the bathroom was quite nice, wifi was hopeless unless you were sitting outside on the balcony. But I hated the fact that the Sheraton was so big and you were just a number and compared to other hotels in Fiji, Sheraton just didn't have the same warm feeling. But what really left a bad taste in my mouth was getting charged for tours we did not do. When checking out I noticed a tour on my bill that wasn't ours so questioned them and the girl at check out had them removed after reviewing the signed bill. However after returning home they sent me an email saying they had taken the liberty of charging my card for the tours I didn't pay for. I sent them emails explaining the situation and how the charges were not mine but they ignored all my emails and charged me $360 anyway. I still haven't heard back and am now out of pocket for tours that were apparently charged to my room. I am very disappointed at their obvious lack of professionalism.
April 17, 2015
Rated 4 out of 5 by vania12 excellent features in this resort for everyone
wonderful place to stay relaxing peaceful and very good staff only problem last few days children were riding scooters witch spoilt the ambiance please don't let this become a regular thing
March 23, 2015
Rated 4 out of 5 by Goldy73 Welcoming feeling
The reason to visit was our 45th wedding anniversary . We had a great time and the hotels kind gesture to especially recognise this event was truly appreciated! I enjoyed my discussions. With Scott and Eduardo Jalijali especially .The band "Jolame" deserves special mention,the my are superb!
March 16, 2015
Rated 4 out of 5 by hshwell It could be best choose when you come to FIJI for Vacation
Sheraton FIJI locates in Nadi island. There are three Sheraton Hotel in the same location.
1) These 3 hotels all beside beach.
2) You can use all facility cross those 3 Sheraton Hotel when you stay one of them.
3) Room: wide, clear, quiet. Face to garden or beach.
4) Foods: there are 2 restaruants for each Sheraton Hotel. They provide good foods and tasty.
5) Staffs: they are very friendly.
6) You need half hour to go to airport after check out from hotel.
You can just stay at Hotel for your full vacation.
March 3, 2015
Rated 5 out of 5 by Benjamin06 Relaxing holiday
This resort, Sheraton at Denarau island, Fiji is of such a high standard that we returned for the second time last week. I was not expecting the large security deposit of FJ$2100 to be taken off my credit card as on my previous visit the holding deposit was only FJ$200. I don't understand how this money is removed from our credit card straight away but can't be returned straight away back to my card on departure. Not impressed. However we had the best holiday.
February 11, 2015
Rated 4 out of 5 by Powelly61 Great facilities
Great place to stay, with fantastic restaurants. I did not like the CASH LESS way the Hotel is run, very hard to keep track of your spending, not a big fan of this.
January 19, 2015
Rated 5 out of 5 by kimmygogo21 Great family fun
My family had a great time at the Sheraton Fiji. Lots of things to do from walking the beach looking for shells with the kids to the Beachcomber outing my husband went on to relaxing/playing at the pools.
December 4, 2014
Rated 5 out of 5 by mikepowl All our expectations were met!
We stayed five nights for our granddaughters wedding at the Sheraton Fiji Resort and all arrangements were executed to the highest profession standard.
The facilities were excellent and the staff friendly and proficient (obviously well trained). The food and beverage outlets were first class and provided value for money. Well done to all concerned!
December 3, 2014
Rated 5 out of 5 by Ally62 Bird Problem
I know it's lovely to have the openness in the buffet area but when you see birds landing on the food and taking food from peoples plates it's not very hygienic. The westin had fine mesh around so I can't see why the same couldn't be done. As a person who is absolutely petrified of birds it made it unpleasant for me.
December 3, 2014
Rated 5 out of 5 by jeane we loved every feature of the hotel
the hotel and staff are faultless, beautiful
people. The food could be a bit more family friendly price wise. and a few more children favoured foods, otherwise the food was great.
November 29, 2014
Rated 5 out of 5 by ContikiLace11 the view from our room was Amazing.
we loved the Pools & the surroundings.
rooms are comfortable, my only complaint would be the pillows , they were too soft, struggled to sleep. The staff in all restaurants were the best ever. Always smiling & there for us at all times. Thanks again.
November 17, 2014
Rated 4 out of 5 by Vivienne Excellent for relaxation
Home away from home but with added tranquility and fun. Always a pleasure to stay in Starwood hotel.
November 15, 2014
Rated 5 out of 5 by djbjt a pleasant interlude
The Sheraton at Port Denarau was a pleasant surprise. We stayed two nights as a stopover to a Fiji Island. The staff were efficient however could e a little more friendly. The room was very well appointed, clean and well maintained. There were plenty of facilities, although where and how to use them was not immediately obvious. Sharing with two other properties allows you to spread out and enjoy different facilities without feeling you are in an enormous resort. If we return to Fiji we'd be happy to stay at the Sheraton again.
November 14, 2014
Rated 1 out of 5 by chua007 Great start but bad ending
I was on conference and stayed at Sheraton, it was a great experience with friendly staff members I met and great facilities provided. However, it was totally disaster when I tried to confirm with the reservation counter for my extend stay with the hotel after the conference. I was told the hotel has ran out of rooms and I need to sort out my problem myself. I end up to rang 4 hotels before I was able to secure a room due to last minutes booking (it was a busy weekend in Denarau). But the next day, when I check out, the staff member told me the room was actually extended and wondering why would I chose to check out earlier. Despite the extra money I have to pay for the Villa, I was disappointed with the reservation I spoke to, who hasn't been professional at all through out the confirmation process, and there was no appropriate remedy provided after found out that the hotel reservation has made the mistake. In conclusion, the experience was the worst I had ever by staying with different hotels in recent years!
November 12, 2014
Rated 5 out of 5 by Sagars777 Best Experience
Sheraton provides best facilities and great customer service.
Events hosting is just superb and best breakfast menu and dishes.
You have to try Sheraton for a wonderful experience.
November 10, 2014
Rated 5 out of 5 by Margrete Sheraton Fiji
Service was amazing nothing was too much trouble Restaurants, in particular Ports O Call gave an unforgettable dining experience
The pools were beautiful BUT the adults only pool was used by children as well which was a shame
The ocean front room was divine offering an amazing view at all times of the day
November 7, 2014
Rated 4 out of 5 by Ticey Excellent features
I would have no trouble to recommend this hotel, as terrific for family's, but also great for couples as spread out over a large area on the beach, and did not feel over run by family's with young children, which can be a small problem in Fiji, but large spacious rooms, and bathrooms, terrifiic staff, loved the bula bus, and nice and close to the marina, looking forward to returning.
November 5, 2014
Rated 5 out of 5 by JenAll01 Great Break
Had a great time, staff were extremely friendly and welcoming., would not stay anywhere else in Fiji.
November 1, 2014
Rated 5 out of 5 by Loz47 Favourite holiday destination
We had another wonderful time staying at The Sheraton. We were given an upgrade to Oceanfront. Staff were very helpful, especially Sikeli at front check in desk. Activities guys are great. We have come to know them very well over the past 5 years we have been staying there. Can't wait for our next trip we are planning for next year.
October 29, 2014
Rated 5 out of 5 by Kaaz fantastic holiday
We had a fantastic stay at the Sheration Denerau. Right from when we stepped out of our car to the sound of the beating drums, to the fantastic buffet breakfasts, the friendly smiles from the staff , our trip was thoroughly enjoyed for the week. We had a great room & it was so special arriving back each day to our room where a new feature was paced on our bed.Thankyou for providing us with a trip we will remember for life.
October 28, 2014
Rated 4 out of 5 by Valentino2 Something for Everyone!
Whether solo or family..the 3 resorts cater for everyone. I had a wonderful relaxing holiday and the only negative would be that I found there to be too much fried food on offer in general. More salads needed & Fijian food. Had to request Kokoda at lunch at Wet Edge!
October 25, 2014
Rated 5 out of 5 by quiltartist Hotel did not have menu item we especially book that hotel for.
We spent a great deal of money to stay at this hotel ONLY because on the website it clearly said that served Bouillabasisse at the Port o Call. We were very very disappointed after months of anticipation.
October 24, 2014
Rated 5 out of 5 by TravelDan2013 Great hotel with nice views
We stayed at the Sheraton Fiji for three nights on the second week of our honeymoon. We used a suite upgrade and had an amazing corner room overlooking the beach. The staff were very friendly and helpful with any questions we had. There are many restaurant choices and the happy hours had great prices. The breakfast buffet had everything you could ever dream and more. There was a lot of families with little kids but that is to be expected at a resort and did not affect our stay that much. We connected on to the Sheraton Tokoriki Island resort after and this was a great stay before.
October 22, 2014
Rated 4 out of 5 by Meyn This hotel has great features
This hotel has great facilities a wonderful layout and fabulous staff.
Cleanliness ,attention to detail and staff responsiveness is admirable.
Would certainly stay with you again.
October 21, 2014
Rated 5 out of 5 by Devro Lovely hotel in a lovely setting.
My room 1218 was excellent and best situated overlooking the beach, within a short walk to all the amenities. It was quiet and of good standard and only lacking in as chair to sit by the writing desk as you came in the door. The shower hose leaks and the magnifying mirror needs tightening otherwise the hotel standard is greatly enhanced by the wonderful friendly attitude of the staff.
October 21, 2014
Rated 3 out of 5 by jackie1974 Hotel rooms need refurbishment
The rooms need a refurbishment, as it is a bit dated, i was expecting something a bit more luxurious. For example new paint and furniture, the bathrooms were ok.
Apart from Port O Call which is fantastic the other restaurants were expensive.
Pools were good if you are with children.
October 19, 2014