Rated 2 out of 5 by Uncomfortable50 The bed was not comfortable
The mattress was terrible and needed to be replaced. Management was contacted and our room was supposed to be changed and upgraded but it never happened. No one ever contacted us about the room change and upgrade. Very disappointing,
April 26, 2016
Rated 2 out of 5 by grumpy5750 it was poor this time
I my self was very disappointed in the room i had furnishings were hard to get comfurtable in and beds were very uncomfriutable none of the phone's worked the fans were hard to work as a owner for over 15 years i am very unhappy
April 24, 2016
Rated 5 out of 5 by ckrnfr front desk
hats off to Thea #44 she made our stay a great one
April 22, 2016
Rated 5 out of 5 by icewings14 Fun Getaway
We stayed at this property the week of 4/3/16 to 4/8/16. we came down from Michigan to go to Universal Studious and Sea-world. After a long day of travel on Sunday after check in, we had dinner at the Flager Station. Mathew was our waiter and he was absolutely wonderful.
The next day we spent at the pool (adult), what a great place to relax and unwind. We took the liberty of visiting the poolside bar, where we met Joseph, his drinks were the best we have had in a long time.
As we made our way around the resort, we came across the kiddie pool, where we met a young man who was working the poolside store (his name escapes me). While we were making a purchase, I noticed a book of drawings that he had completed, I asked if I could look at them, and he was sooooo accommodating. This young man has a wonderful talent. He really should offer character drawings to the guests........ what a great find!!!!!!!!
The trolley that runs along the International drive, is fun to ride and a great way to see the vast retail and dining options. Tickets are $5.00/per rider for all day.
The front desk and transportation desk were wonderful and the convenience of being able to purchase tickets is convenient.
The young lady that operates the photo, was very entertaining. We had a lot of fun having our pictures taken, and the CD that we purchased is great for reprinting pictures.
Thank you for a wonderful week of vacation that was very much needed.
April 16, 2016
Rated 4 out of 5 by marcoisland call back
great place,clean and well kept just had 1 question for Gm never called me back oh well!
April 16, 2016
Rated 1 out of 5 by LL16 Made A Fool On April Fool's Day!
Our daughter had a tournament in Orlando, and while we live only an hour away from the tournament site we thought it would be nice to surprise the kids with a stay at this resort so that they could have some pool time when not at the tourney. We were so excited to be able to pull off such a big surprise! We soon found out, however, that the surprise was on US! I called to request a roll away bed and was told that I would have to be put on a wait list for one! I was never told about a wait list and was upset at the thought that I might not even get one. Then the girl at the office asked what room we were in; when I told her, she said that we were not even allowed to have a roll away in that apartment anyway. What? This was definitely never communicated to me! I specified when making the reservation that I would need a roll away bed! I immediately asked for a manager to come to the phone. The manager was no more help than the young lady I'd spoken to before. He apologized and said he wished there was something he could do but that they were at capacity (I have a hard time believing that considering the size of this place, AND that it's not their only facility). I asked him what I was supposed to do? Make my son sleep on the floor? Leave? Again, all he offered was an apology and "I don't know what to tell you". We ended up waking up our little girl and telling her that we were going to have to leave. My kids were crushed and so was I. Just know that you are NOT guaranteed a roll away bed just because you request one. Absolutely ridiculous for such a huge and classy resort!
April 5, 2016
Rated 5 out of 5 by Bella03 Home away from home
We had a good time staying here at Sheraton Vistana. All the staff were very helpful esp with the directions. The place is big. Swimming pools were awesome. Rooms are great. We will definitely come back here.
April 4, 2016
Rated 4 out of 5 by Yuyusimp Good
Check in was not so good, I think you guys can do way better. I had to go and complain in other for them to give me a room, they said that the didn't have one ready but as soon as I starting complaining they gave me one. Didn't really like that! Other than that everything was great.
April 4, 2016
Rated 2 out of 5 by Poor123 Many disappointments
Booked as far in advance as was allowed & was told we could get an early Checkin as they noted. Did pre Checkin at 9am & still didn't have a room at 6pm. They couldn't tell me when we would have a room or if it was even being cleaned as now hours past normal Checkin time. Didn't bother to check or help until I asked for a manager & even then until I expressed my frustration. There was no unusual circumstance & many rooms had opened up except they weren't prepared. They didn't provide literature or tell us about the complimentary gift book or photo or availability of onsite photographer who was excellent until we learned from other guests. It was pouring rain & we were ready for bed across the campus when we learned we had to write a time down in the book at the front desk for pictures yet the front desk made us come to them to write it down instead of taking 10seconds to write it down for us. We got multiple early morning calls each hour starting at 6am waking us up each time reminding us of our 1030am meeting in which we waited an hour before we really started. The bathroom takes up at least 1/3 of the condo which isn't setup efficiently & has a lot of wasted space. You can't use the toilet unless you pass the glass shower. Prefer some privacy but toilet access is essential, again poor design & use of space. The living room is small. The pullout bed is uncomfortable. Customer service was terrible. There are only 2 very small garbage cans in the whole condo. They didn't explain where to put your garbage when you took it out every time you threw something away. We had no garage bags & knifes were missing. We had really looked forward to this vacation & them being more prepared would have helped but no excuse for such repeated terrible customer service. We travel a lot & I have NEVER wrote a negative review until now.
March 30, 2016
Rated 5 out of 5 by Coolkel Pools are always clean and staff very friendly!!
Clean rooms, great view from our villa, just a great place to stay
March 29, 2016
Rated 5 out of 5 by SDAK Outstanding staff!
I wanted to acknowledge the wonderful assistance received from a young man who was taking care of the pool area at the main entrance. His name was Christian
Gonzalez. He was very helpful with questions I had about finding a shopping area and went out of his way to make sure I had good directions. Also I must say that every time my husband and I were in the area we often noticed him assisting other guest and always with a smile. We truly love the Sheraton Vistana and look forward to another visit with you soon.
March 22, 2016
Rated 5 out of 5 by marnrun Family Fun
We arrived to the hotel early and did not expect to be able to check in. We had been traveling all morning and had our two young children with us. We were surprised and delighted to be upgraded to a bigger and better room as our original room was not available upon arrival. This room was amazing. So spacious and perfect for a family. We also enjoyed time at the pool and it was great. The kids loved that it was zero entry and the pirate ship. The only thing I was disappointed in was the options available at the poolside bar. I thought it would have been a full lunch menu but it was very limited. It was not a big deal at all and would in no way affects how great I think this property is. We will be back next March and look forward to bringing our extended family and enjoying a few more days with you. Thank you for starting our vacation off on the right foot!
March 17, 2016
Rated 5 out of 5 by JeanneP Wish we could have stayed longer
We rented 2 units in February for a family reunion and trip to Universal Studios, 6 adults, 2 kids. The units were spotless, roomy, and so comfortable. They had all the amenities we needed. It was wonderful to have the option to eat in or eat at their excellent restaurant. We did both. After a long day at Universal, the kids and some adults so enjoyed the warm pools despite the cold temps outside. Some of us found the hot tubs just right for tired legs. The grandkids ages 7 and 10 thought they were in " the most awesome place ever". I wish we could have stayed longer to experience the many amenities this place has to offer. Would definitely recommend as an option to living in hotel rooms if you have a small family or group. 5 stars.
March 16, 2016
Rated 5 out of 5 by MARYANN48 WELCOME
EXCELLANT HOTEL WITH GREAT SERVICES. EXCEEDED ALL EXPECTATIONS
March 15, 2016
Rated 5 out of 5 by Petefleet Excellent Hotel/Resort
Great hotel/resort. Nice staff and great location.
March 14, 2016
Rated 3 out of 5 by Mjk6749 Amenities nice but......
My overall rating is lower due to a gripe with Starwood Vacation Ownership marketing department. The amenities and the property are great. As a Starwood owner and a SPG gold preferred member, I was treated poorly by the marketing department. I had a presentation scheduled for 10:00 am but was told upon my arrival that my presentation was at 12:30 pm. For those of you not familiar with the presentation, as an owner (time share) I was vacationing on a promotional offer and had to sit in on a presentation where the ownership people try to persuade you into upgrading your ownership. Anyway, i called the marketing team for months prior to my trip to make certain that my presentation time would be as early as possible. i was told originally that it was 12:30 but it was changed to 10:00 as i requested. I called again to confirm this a few weeks before my trip and was told it was 10:00 am. Obviously my request was not documented and this was an issue me and my family. I was coordinating plans for seven other family members and this mistake ruined the entire day for my family as we left to universal studios over two hours later to stand in lines half the day. I called someone from marketing on site to voice my displeasure and the person was very rude over the phone and spoke over me virtually the entire phone call. Anyway, i had to reschedule my presentation the next day as i was told failure to do so would result in me paying the full cost of promotional trip. I was not accommodated with the earliest time the next day as requested because they could not fit me in. So basically two days of my trip was ruined. .I hope this is passed on to the marketing director of vacation ownership as the staff needs to be re-trained in how they take care of people that so financially invested with Starwood
March 10, 2016
Rated 2 out of 5 by 5387 This hotel was uncomfortable
The one bedroom for three adults was extremely small. We felt we were in a studio. No room to move. Also the walls are paper thin; we could hear our neighbors conversation thru the walls! We were informed by the hotels manage prior to our arrival that this location does not provide free upgrades. At check-in the very professional & very nice hotel representative at least gave us a room with a patio which was not originally our room type. I cannot imagine how more uncomfortable our one bedroom would have been without that patio.
March 7, 2016
Rated 4 out of 5 by MaryE74 Lovely pool area!
An enjoyable Sheraton, clean & quiet and private.
March 7, 2016
Rated 5 out of 5 by mayra74 Great resort for any family
This is our fifth stay at Sheraton Vistana Villages and once again they did not disappoint my family and I are always pleased with the resort and the staff.
March 6, 2016
Rated 4 out of 5 by Goalie241 Flager
Walked into Flager at 10:15am 3/4/16.
Serivecevstaff behind bar chatting, about 4 other waitstaff made eye contact but said nothing and walked away. No one bothered to say"someone will be with you in a minute" or anything else.
We were about to leave Assuming they were closed.- then a very pleasant and smiling Christian Rossa walked in and greeted us.
His infectious smile and attentive service changed our whole experience.
We stopped in the evening prior and the bartender was very helpful and pleasant.
Pool temp was perfect and warm despite a chilly day
March 6, 2016
Rated 5 out of 5 by Bernie1542 Customer Service Above and Beyond
We are owners at Vistana Villages and have been visiting for years. This year we experienced exceptional customer service from the Lost and Found Clerk of the Security Department. Upon packing out of the resort, my wife accidentally threw in the trash a plastic cup holding her 5-diamond ring (placed in the cup prior to her shower). Two hours after checkout, we had just boarded a cruise ship for a 7-day voyage when my wife discovered that her ring was missing. She immediately called the result and was connect with a very helpful woman who identified herself as the lost and found clerk. When we told her the problem, the clerk immediately went to villa. The villa had already been cleaned and the trash was in bags in the trash room. The clerk personally went through the trash until she located the diamond ring in the plastic cup. What a miracle!! The ring was returned to us securely and we have very grateful for this clerk's exceptional and personal service!! Sheraton Vistana Villages has certainly won our loyalty. Well done!
March 5, 2016
Rated 5 out of 5 by Absolute Beautiful grounds, Excellent Family Location
I’d booked two rooms at this location for a family holiday days before Christmas, based on other reviews - and we weren’t disappointed!
Check-in was quick, and we were given an overview of the property - massive, with lots of buildings, pools, and sights to see. We were given connecting rooms in building 26, which I’d heard was recently renovated and looked almost new.
We had two rooms booked - a one-bedroom suite, and a one-bedroom premium suite. Both were fantastic - plenty of space and with everything you’d need for a kitchen and family meals. Stove, microwave, dishwasher, fridge, etc., with full utensils. Both also had an enclosed outside balcony complete with a fan to cool yourself down.
Now, the premium room had even more - a full island and even n oven, and more appliances to prepare meals. It also had a bathroom with a shower, and a separate sliding-door room with the jacuzzi between it and the bedroom.
We were travelling with our 1-year-old, and appreciated the ability to put a crib into that room and close both doors, knowing we could use the bathroom without waking him up.
Near building 26 is one of the main pools, complete with a pirate ship. Yep, a pirate ship with a dozen water canons and water slides round it. There was also a main pool up by the reception, with a waterfall, large hot tub, and a great water fountain pool for kids to play in.
Also on the resort are two gyms, basketball courts, tennis courts, and you can rent games and sports equipment for free.
We were amazed at what the resort had to offer, and would easily head back there again!
February 4, 2016
Rated 5 out of 5 by Moniluv Couples Getaway
This hotel was great for us we had a 2 bedroom Villa it was clean and spacious. Perfect location. Flagster Restaurant was excellent!
February 1, 2016
Rated 2 out of 5 by PaulAPavlou23 Poor service, no SPG recognition
The service level is not at par with any hotel, it is more like hotel apartments with minimal service. Hotel staff do not even respond to requests, and they ignore calls. No SPG recognition whatsoever, the only thing the property wants is to sell their "time share" presentations for some meager benefits.
January 30, 2016
Rated 5 out of 5 by samelectrico wow
nicest hotel I have ever stayed at
January 19, 2016
Rated 4 out of 5 by starfishcindy Great choice for visiting Orlando
There is a Publix grocery store right across the street to stock your kitchen. The free shuttle to Disney is a nice feature. Fyi on the return back the shuttle stops at another Sheraton Vistana first so be sure to get off at the second stop. If you can fit it into your schedule be sure to take the 10:30 zumba class on Friday. It's a great and fun workout with a motivating instructor. They do give you one packet of laundry soap for the in suite washing machine and coffee for the coffee maker. It would be nice if they restocked those. We checked in on Tuesday and it's Friday. No refills on either so we purchased some at Publix. Friendly check in staff. The living room smells a little musty but the other rooms don't have the same smell so that's good. We couldn't turn in the air conditioner so that was a little frustrating since pressing the button wouldn't allow for a temperature below 70. Great location to restaurants, etc. Great prices and free rewards program called Starwood Preferred Guest.
January 15, 2016
Rated 5 out of 5 by Lino1965 An amazing stay, as usual
The resort is outstanding! The 2-bedroom villa is perfect for a family with kids. It is like being at home! The complete kitchen allowed us to save a lot of money because we could have breakfast and dinner at the villa instead of going to restaurants.
January 11, 2016
Rated 5 out of 5 by PM04 This hotel has excellent everything from kids to adults
It was great . enjoyed the beautiful scenery. the clean rooms. Excellent customer services.
December 21, 2015
Rated 5 out of 5 by dsaschuk December 9-11, 2015 stay
The resort was wonderful, from the rooms to the grounds just beautiful. My check in went smoothly and your employee was very helpful. The only thing that needs attention (in the room 5 102) is he shower doors. They were very difficult to open and close and it seems it the issue is due to age. Other than that I am planning on staying at this resort in the Spring of 2015.
December 15, 2015
Rated 3 out of 5 by Neoklassiksoul Average-Good hotel but would stay
The hotel is becoming a little dated. But personally find it serves the main purposes.
Parking : Free
Rooms : Suites have cooking facilities and are of a decent size. Though aging
Pool : Comfortable
Service : Cafe staff can be a little arrogant but otherwise good
Reception/Check in : works well and team seem well trained.
Location: Near the Vineland Outlets.
December 9, 2015