Rated 1 out of 5 by bonro The room I had was horrible!
I was under the impression that we would be staying in the new building (Bella) which we paid for. Upon arrival we were told we were in Bldg 17 on the 1st floor when in fact we were in Bldg 13 on the 2nd floor, first problem. When we got to the room, or as we called it, the "CLOSET" no balcony, oven and extremely small door fell off the hinges and no pool cards, worst ever!
July 8, 2014
Rated 4 out of 5 by LWB44 This Resort needed updating
I was there July19,2014.My family and I was there as a one of my present to my son who had completed high school.I was sadly disappointed with the Key West building,very poorly maintain.Carpet was not clean very well and the refrigerator door would not close with the vegetable crisper inside so we had to take them out.The base board around the floor where the night stand was in the master bedroom
starting to rotten.
July 27, 2014
Rated 1 out of 5 by Jasmine31 worst Experience
I checked in right before midnight coming from the west coast after a full 24 hr day or travel I wanted to sleep in was awaken by the phone soliciting me to attend a timeshare presentation. Had I know it was a timeshare place I would have not stayed here. The following morning another early morning phone call and housekeeping ringing the doorbell repeatedly . There were no do not disturb signs in the room to hang on the door. By far the worst room accommodations I've experienced in 15+ years of travel.
July 3, 2014
Rated 1 out of 5 by Greg2012 Nice Resort, Horrible food!
Nice location and pools were great for the kids. Stay away from the Pirates Cove resturant/bar! The person working there has a bad attitude. I asked if they had hamburgers and he pointed to the menu and said what you see is what you get!! How rude! When we ordered three hot dogs and sodas (costing me almost $30) i was served moldy bread for my daughters hot dog! no apologies given! he just gave me another hot dog and walked away. needless to say we left and went to mcdonalds a few mins away as the expewrience and the food was horrible! No one cared when I explained the issue to the person checking me in. they scribbled something down and preceeded to ask me questions about scheduling a sales meeting. talk about dismissing my issue! no follow up, no letter, no reimbursment for the lunch.
July 24, 2014
Rated 5 out of 5 by nick101 Another super vacation in Orlando
Sheraton Vistana Villages really is a fantastic resort. Award winning pool area great service, lovely accommodation in a perfect location. Right next to SeaWorld and Aquatica with easy drive routes to Universal and Disney. As for shopping a Publix and premium shopping outlets a mile down the road. also there is a new walmart a couple of miles across I4.
July 4, 2014
Rated 1 out of 5 by attorney Terrible experience- and no appology from management thereafter!
Sent: 03 July 2014 21:17
To: Sheraton Vistana Villages Resort Villas I-Drive/Orlando [email@example.com]
Subject: stay at Sheraton Vistana Villages Resort Villas I-Drive/Orlando
My stay at your Hotel was an extreme disappointment.
The Hotel is beautiful and well maintained, and the rooms we had were wonderful,- BUT 1. When I made my reservations for the two rooms,-- I EMPHASIZED that I was bringing 6 grandchildren aged 4-10, and that I MUST have two rooms that adjoined or were at least right next to each other.
You DIDN'T provide that one basic requirement I insisted on.
2. Shockingly, you even have a second room for me when we checked in at about 4 PM. Shocking!!!
3. When you FINALLY found us a second room-- you "graciously" told me that you did me a "favor", finding me a second room in the same building,-- although NOT on the same floor, let alone adjoining or next door.
4. My reservation request for a 7 PM checkout so that we could have 2 full days at Disney was not part of the registration notes,-- and, despite the room fiasco,-- your Manager felt no obligation to extend a "courtesy". As a "favor" to me, he "graciously allowed us to stay in ONE room to 7 PM,-- for $99.00.
5. Even worse, when we returned early from Disney at 4PM today because of a debilitating migraine headache-- we couldn't get into the one room all 9 of us were squeezed into,-- because you disabled our key cards. We had to beg a maid who was the only considerate person in the Hotel to open the door so that my wife could crawl into bed to deal with her migraine.
IS THIS THE WAY TO TREAT GUESTS??
July 9, 2014
Rated 4 out of 5 by Sloba Had an enjoyable time
We loved all aspects of the hotel except for one - the presentation experience to join as timeshare partners was pushy and stressful to say the least. Once they knew we were not going to commit $30, 000 in an hour, they became rude and pushy. Our poor 8 year old daughter sat through over 90 minutes of the presentation, then we actually left after they were still going at the 2 hour mark because we were booked on a shuttle to Disney which they didn't seem to care about. If you stay here, please don't get sucked in to going to the presentation, it's not worth the stress and frustration!
July 19, 2014
Rated 5 out of 5 by artemis927 Great for cruising
My boyfriend and I love cruising through DCL out of Port Canaveral and like to get away in the winter months. We usually fly down the day before the cruise sets sail and stay at the Vistana Villages.
We love this resort because the rooms are on the affordable side and we can get a night of rest and relaxation (we always request a jacuzzi room) before we head out on the cruise.
We've arrived as late as eleven at night one time and the reception staff was ready and available to check us in. The pool was open until midnight so they even gave us towels so we could go relax pool side.
February 1, 2012
Rated 1 out of 5 by RickS Horrible Experience
Our stay from start to finish was the worst experience we have ever had at a resort hotel. There are so many items that went wrong for us and I am not going to type it all out, but to summarize... The staff is more worried about educating you on what you can't do or have. Our room, although updated recently, was uncomfortable (furnishings), the lighting especially in the bathroom is very poor, every time someone above or beside us used the toilet or flushed it or a kitchen chair was moved you could hear it. We received multiple sales calls in the morning and in the evening about viewing/buying property even though we specifically told them at check in that we were not interested (we booked a hotel stay and not an SPG owner stay). If you are a couple looking to relax and enjoy the pools, you can forget it with this resort. We tried to enjoy the adult (quiet) pool but to no avail as there were children constantly running in and out to see their parents. If you are a family with children and are not looking to relax and get some sleep, then you'll do okay here, but there is no way we'll ever stay there again. I will take ownership of not thinking through staying so close to Disney, when Disney was not on our agenda, we were just looking to get away and enjoy a nice resort.
July 22, 2014
Rated 5 out of 5 by Shaun93 Perfect place to have a vacation
Our family really had a great time at this place. Friendly staffs and awesome pools. We were so glad that my kids loved it there too except timeshare presentation in last day.
When we checked in, a staff told us that Sheraton provided us with free breakfast on checked-out date. It was at 10 pm. so we skipped our breakfast we had prepared and visited to have a breakfast with our kids, but it turned out that it was a place for timeshare sales. The sales guys told us that it took 90 min's but we told him that we had to check out before noon so he could finish almost for 60 min's. It made us packed in a hurry for checking out.
Other than that, we were very satisfied.
December 14, 2013
Rated 5 out of 5 by Malcolm What an Amazing Hotel
This resort was one of the best Sheratons I have ever stayed at. We came for 2 nights for New Years 2011. The location of the resort was in reach of every major Theme Park including (Sea World, Disney World, and Universal Studios). The staff is really nice. And the very spacious rooms in the Key West Phase were amazing! You can also have endless fun at all of their pools. I also like that there is a guard at the entrance 24/7 so only the people staying at the hotel can get in. The only cons were that the wi-fi wouldn't work because they don't have a close enough hotspot and that they don't allow pets. Other than that, everything was fantastic! I can't wait to come back in the Spring!
January 3, 2012
Rated 1 out of 5 by mwd31 WILL NEVER RETURN
This will be lengthy, but I believe it will be worth your time to read and consider as I am a Starwood Member, and we have family that owns property in Hawaii and has been interested in purchasing additional property until our most recent experience at the Sheraton Vistana Villages Resort Villas, I-Drive, Orlando, Florida.
I recently made reservations at this property for two double room villas and two single bedroom villas for four nights for a party of sixteen people. We were arriving on December 31st and departing on January 4th. Half of our family flew into Orlando, while the other half flew into Tampa so our arrival times at the Villages was at different times.
The first of our family to arrive was my son and his family - his wife and his three very young children (ages 1, 4, and 7); also arriving was my other son and his wife and a daughter-in-law. They arrived early at the hotel at 2:00 P.M. and were told that check-in was not until 4:00 P.M. and that their rooms were "not ready - still needed to be cleaned." My son understood that the check-in time was later, but was inquiring in case they were able to get in early. The person at the desk at that time told my son that they would try and get their rooms available ASAP and that she would call him at the earliest time of availability. NOTE: At one point in the conversation, the receptionist asked my son, if it was "necessary to place all the rooms together?" My son explained "if that is possible, sure, but it is not 'necessary'." He and his family then placed their luggage into a storage area, and they went to the pool. He wrote his cell phone number on a card and gave it to the receptionist.
At 4:30 P.M., I and the other half of our family's flight arrived in Tampa. I contacted my son to let him know that our flight has just arrived. At this time, he informed me that he still had not been contacted about their room. He decided to go to the front desk and check on the rooms and they were STILL NOT AVAILABLE. The receptionist assured him that the housekeeping was working as quickly as possible.
At 6:30 P.M. my party arrived at the Sheraton Vistana Villages. While checking in, it seemed that the receptionist had a sudden recollection as she suddenly asked my husband "Do you know a #NAME WITHHELD?" My husband explained "Yes, that is my son." She explained "I need to contact him too - his rooms are ready." TWO AND ONE HALF HOURS LATER - "his rooms are ready." At that point she began looking around on her desk as if trying to find the card that OUR SON had left with his cell number recorded. In the meantime, I called my son and told him that his rooms were ready. The receptionist while looking for the phone number on the card could not find it.
Upon OUR SON'S arrival at the front desk, we said our "hello's" and as he waited for his keys, the rest of us went to our rooms to get unpacked. When we got to our rooms, NONE of the keys worked. If you are not familiar with the property, it is a bit of a distance between the rooms and the front desk. So, we DROVE back to the front desk and they checked the keys. At this time, I see that my son and his young family, is still waiting on a bell hop to retrieve their luggage from the storage area. I tell him that we will go back and get our bags into our rooms and then, come back and help him get his bags to his room with the children.
We venture to our rooms a second time, and the keys to my husband and my room still do not work. ONE key to the other double bedroom does work, but the other three do not. We drive back to the front desk and by this time I have had it. I ask to speak to a manager. I explain to her the situation that my son and his family have been placed in and that this is not acceptible for Starwood property. She explains that OUR SON did not get into his room because she was told that he wanted the rooms togeter. I told her that he expressed that it would be nice to have them together, but at no time did he expect them togeter. And...if that were the case, I asked her "Why is one room on the 3rd floor, two rooms on the 4th floor, and one room on the 5th floor?" She could not answer. I then told her that this is the second time that we have been over to the front desk because of nonfunctioning keys to MY room. She explains "I will get you into another room."
It is now 8:00 P.M. and my husband and I still do not have a room - it is New Year's Eve and we had all made plans to eat at a local restaurant. Due to the room issue, we have already missed our reservation and have to cancel. Instead, my husband stays to try and get the room situation resolved while I taxi another son and his family back from downtown Orlando.
When I arrive back at the hotel at 9:00 P.M. my husband is in my son's room - he explains "They put us in another room on the 5th floor and when we went to take the luggage up there, the smell of smoke was so bad, it started to burn my eyes - they are now trying to fix the lock on the original room that they had us in on the 3rd floor."
At 9:30 P.M. my husband and I got into our room on New Year's Eve!!
But the story does not end there. We set our alarms for the next morning, as we have a shuttle that is picking us up for the Capitol One Bowl game. When I awake to go to the shower, there is not a SINGLE towel in the bathroom. We search the closets, the kitchen, the cupboards, and I cannot find a towel or even a washcloth. I pick up the phone and dial the front desk and request towels. The woman replies "We will have them there for you right away." TWENTY MINUTES PASS and still we have not towels. At this point, I am angry and I go outside my room to look for towels. I meet the nice maid who explains "We have no towels - the truck has not come in yet." This is at 10:00 A.M. I go to the telephone, I call the front desk, and I say "I had to cancel my New Year's Eve plans because of the this place, I AM NOT canceling my New Year's Day Plans because I have no towels - I don't care if you have to go to the pool to get towels - I want them in five minutes!" Our shuttle was coming at 10:30! We got our towels in less than five minutes.
During the wait, I find the number on the bedside stand for the general manager of the property. I call the number, and I get a recording that he is unavailable. I leave my name, my room number, the length of my stay, and that I would like to visit with him. Not long after the phone call, I get a return phone call to my room from the general housekeeping manager, "NAME WITHHELD", asking if he can be of assistance. I thanked HIM for the return call and his concern but reassured him that my concerns were much bigger than "housekeeping issues." He was kind and explained that the general manager was out-of-the-office "until tomorrow." I explained to him that "I will be in town for the rest of the week" and that I would like for him to leave my contact information with the general manager. He assured me that he would and wished me a nice stay. This phone call took place on January 1st. Again - I was departing on January 4th.
In the meantime, my other son, who owns Starwood property in Hawaii has already received his second phone call IN LESS THAN 12 HOURS about a meeting from a Starwoods representative on property management - the second phone call coming after he expressed the evening of arrival in the first phone call that he had NO DESIRE to invest in ownership at this property considering the extreme difficulties that we experienced upon check-in. They would receive a THIRD phone call of the same nature the next day harrassing them about Starwood points!
Finally, on the evening before we depart #TWO FULL DAYS# after the general manager is supposedly returning, I get a voice message from the general manager on my room phone while we are at dinner #5:00 P.M.#, explaining that he is returning my call. When I try to contact him later, there is no answer and I do not leave a message as we are departing at 4:30 A.M. the next morning.
Needless to say, we will NEVER return to this property and I am so very disappointed that this is Starwood affiliated. I am not looking for a handout, but take great steps to find the best accommodations for our family when we travel, as we travel great distances with our whole family #of all ages - we took my parents also who are in their 70's# together. This whole experience really put a damper on our trip, and I do NOT want to go through this ever again. I have lost total faith in the Starwood chains, and now, unfortunately will proceed with great caution. My hope is that you will contact the property to make sure that this does not happen again to any families in the future.
I was most disappointed that there seemed to be so little communication and lack of follow-up or desire to accommodate the customer.
January 5, 2013
Rated 5 out of 5 by Keith59 Sheraton Vistana Villages
Well just to set the record straight, THIS IS NOT A HOTEL, At least Not one I ever stayed in. This is a HOME away from HOME!!! I have never stayed in a Hotel or Motel that has a Full Kitchen, Dinning room, 2 Baths, Jacuzzi Tub, all in one unit! I'm sorry but this was not meant for a 3 day stay!! 3 weeks MAYBE. LOL. This is Top of the Line Vacation Comfort!!! Oh, you can stay for 1,2,or 3 days, But your only going to REGRET that you didn't stay longer! As far as Location, what could be better? 2 mi. from Sea World, 3 mi. from Universal, and 5 mi. from Disney World. And places to eat, WOW, your surrounded from cheap to Fine Dinning Everywhere! This Place is Fabulous!!! WE WILL BE BACK!
May 11, 2014
Rated 1 out of 5 by Secretshopper6 This is A timeshare/ no recognition about membership level
I wade reservation by phone while driving, I was never told it was a Time share Condo type properties as I hate those! I just asked SPG RESERVATIONIST FOR QUIET BUT NICEST HOTEL CHAIN HAD IN ORLANDO AREA! She sent me here. Every owner is a Automatic Gold member so No even thought of recognizing Gold or higher SPG members! Checkin staff was nice but one staff member I asked for directions ruined my stay by loudly telling me she was closed can't I read? Plus, not Quiet. Near everything and nice rooms but not being told it as a timeshare, not being acknowledged as a member and RUDE STAFF WITH CLOSED SIGN ONLY BEING ASKED TO POINT DIRECTION, Totally ruined stay and my impression of hotel!!
June 30, 2014
Rated 1 out of 5 by DepositForever Staff does not care about your issue
About $1000 deposit held on my credit card not released one week after I checked out. I called several times but multiple persons who answered my calls showed little interest resolving my issue. The first time I was told I need wait another several days; the second time I was told who entered the transaction would contact me but it never happened; the third time I was told that my inquiry would be directed to Research Department and I need to wait another 7 to 10 business days to get answer.
January 30, 2012
Rated 5 out of 5 by Donnamk6 Staff
We are a family of 6 that drove from MN to FL. We wound up driving straight through putting us in FL a day early. Not even thinking that this put us at the hotel early for our reservation. They went out of their way to ensure that they could get us in, in the same villa so we wouldn't have to move again, and the same rate. Wow! Then, being a family of 6 we are used to being cramped in a room. We were thrilled to find ourselves in a space that made us all feel welcomed. Clean, everything we needed right down to washer/dryer in the room. Not only my favorite of all the vacations, but the kids as well! Thank you for a wonderful time.
August 9, 2013
Rated 5 out of 5 by Harry1371 Very comfortable stay
This resort is family based and very nice and clean. All the theme parks are nearby. Resort has marketplace where u can get all basic groceries. Staff is very polite. Resort villas had all the kitchen utensil, cookware and coffee maker. I will surely recommend this resort to my friends and relatives.
Will stay again.
June 27, 2014
Rated 3 out of 5 by KS10 Time Share Warning
When first checking into the hotel I was offered a free gift. When I went over to see what it was (toothpaste and brochures), I found out that it was to actually to try and get me to come to a time share presentation. Sure they offered some dicsounts on local attraction tickets if I went, but I couldnt come alone, my whole family had to attend or I couldnt get the discounts. Felt pressured and after I said no the staff sales guy / manager wanted nothing to do with me.
Watch out for time share nonsense at what would be a very nice hotel.
November 23, 2011
Rated 1 out of 5 by 1277 Don't stay here too many other SPG options nearby
Check in is an absolute nightmare and your room will not be ready. Oh yea after you check in and come back to pick up your key you have to wait n check in again. No Platnium recognition did not get points promised or stay credit as promised. Room smelled like mild and they would not move us no upgrade. Wanted us to leave so they could bring a machine to clean the air in the room. Clothes dryer did not work n they did not fix. Food is expensive. Pools are ok location is good. They want you to buy if you. Don't of they don't think you will you get crappy surface. Really. Should be dropped from SPG or be cat1
August 29, 2012
Rated 5 out of 5 by FLORIDALOVER2014 SHERATON VISTANA VILLAGES
THE HOTEL HAD EVERYTHING A PERSON COULD ASK FOR WHILE VACATIONING IN FLORIDA. GREAT POOL AND POOL SIDE ACTIVITIES. BEAUTIFUL ROOMS WITH SCREENED IN BALCONY.
June 26, 2014
Rated 4 out of 5 by FamilyFunAdventures FAMILY FUN! EXCELLENT LOCATION!
Everything you need & Much Much More!! I have stayed here time & time again with my family def will continue! All ages fun for all ..one of our family favorites is Movie Nite Poolside w/ open pit fire roastng smores!
October 25, 2011
Rated 4 out of 5 by Laura470 Well kept, pretty resort
While we spent most of our visit at Disney - the time we spent at the resort was pleasant. The rooms are good sized, the grounds are beautiful, the pools are clean and well lit at night. I'm used to staying on site at Disney, so I felt we were a little far away, but that's only because I'm spoiled, it's in a good location. My only complaint would be the very strong smell of cleaning supplies when we first got to the room. I immediately called and cancelled housekeeping service for the week, and aired out the room, even though it was really hot outside. It was too strong to be in there with it for the first few hours. Great that we had a screened in porch and could open doors and let some fresh air through.
July 3, 2014
Rated 4 out of 5 by crazyboy Awesome except for a couple of things
Received a room upgrade to a 2 bedroom suite. Very, very nice and very upscale. Staff was excellent.
Now for the opportunities, or least some aspects of the stay you should be aware of:
1) This is a resort, so you will check in and then drive to the building in which your room is located. No big deal, except that I was put into a handicapped accessible room. I had to drive back to the main building to change my room.
2) The bed was NOT a typical Sheraton "heavenly bed". Rather than being extremely soft, it was very hard. Kind of a surprise for a Sheraton.
3) There is no restaurant at the resort similar to a typical full service restaurant at normal Sheratons. Since apparently all rooms have kitchens at this resort, the only restaurants were pool side types of little shacks with very limited food offerings and beer served in plastic cups.
Next time would probably stay away from the resorts and just pick a Sheraton property that business people stay at.
January 26, 2012
Rated 3 out of 5 by Mass123 Nice resort, poorly managed
The resort is nice. What you would expect from a Starwood property. The management is the caution.
If you have a problem you will not get any customer service. Management is inerested in one thing, selling units. Our family had to move from a two bedroom unit because of a mix up and the only unit avaiable was a one bedroom. Then they tell us we have to vacate the room by 10:00 and can't get into the new room until 4:00.
I was dealing with the weekend Acting Manager and he hardlined us. No compassion that our food would spoil or the fact the we were without a room for 6 hours during 4 night stay.
March 31, 2012
Rated 5 out of 5 by Mia10 Nice resort with nice features
We are owners at another Sheraton property and wanted to compare this resort to our home resort.
It was very nice and clean! The maintenance and cleaning staff was visible working on the property every morning by 7:30 am. Our resort does not always get the same attention in mainentance and daily cleaning.
We stayed in an one bedroom unit which we would normally stay in a two bedroom. The comparison in size help us to decide we would not choose one bedroom unit for a week.
Overall, Sheraton has great properties but they are limited in some locations for travelers that are commuting by vehicle.
June 10, 2012
Rated 1 out of 5 by Dean awful experience
Dead roach on kitchen floor not cleaned; coffee pot not cleaned; electricity in bedroom didn't work and it took half hour for engineer to come; wifi in bedroom didn't work; no desk or surface to work on; overall terrible. Won't be back. Checked out a day early.
March 2, 2013
Rated 5 out of 5 by Alan64 Great Place!
I am a SPG member the check in and follow up by my personal concierge was exceptional.
June 23, 2014
Rated 5 out of 5 by Sande This hotel and staff are excellent
As a lifetime PLATNIMUM member of SPG I was extremely concerned when I read the reviews the day I was due to arrive. I am thrilled that I did not cancel my reservation.
I was on a business trip for one week and felt like I was in my own apartment with all of the amenities ... Down to dishes, washing machine, dryer coffee maker and toaster. We took the car and did a weekly shopping to fill the refrigerator .
The hotel is clean, the pool with the waterfall is great, the gym small but overall this is an excellent hotel.
No charge for parking and security at this hotel is top notch.
Anything you want or need was just a phone call away. The hotel Manager Angel is a Five Star in my book and David The security guard wonderful. Then there is Chris and Maurice who also were wonderful.
So would I recommend the Sheraton Vistana for sure.
Some great restaurants near by Charley's for the best steak, Moonfish for SUshi and seafood and Tommy Bahama's for the best Tuna Tacos.
Have a great Vacation!!!
September 14, 2013
Rated 5 out of 5 by Cantoun Execellent hotel
The hotel facilities are excellent. The room perfect and the employees very kind.
I really recommend it to everybody
June 22, 2014
Rated 5 out of 5 by palmtree77 Best Resort in Orlando
I have been a timeshare owner at this resort since 2001, and I absolutely love it. The grounds are beautiful, the staff is attentive, the rooms are spacious and well-kept, and the location is perfect. Right across the street, a minute to the left and a minute to the right, there are TONS of restaurants and activities. The rooms are so great, and the pools are grounds are always lovely to use and simply look at. I would not stay anywhere else in Orlando. Don't miss this fantastic resort!
April 22, 2012