Sheraton Vistana Resort Villas, Lake BuenaVista/Orlando

  • 8800 Vistana Centre Drive
  • Orlando,
  • Floride
  • 32821
  • États-Unis
  • Carte

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Rated 4.1 out of 5 by 353 reviewers.
Rated 5 out of 5 by Quality hotel The appartments were perfect for a family holiday. Very proffessional staff. Appartment was very clean and provided everything required for a fabulous stay. Pool areas perfect for both young and old alike. There was nothing my family could fault. I would strongly recommend this hotel to everyone. June 5, 2014
Rated 5 out of 5 by Best Condo Value Close to Disney We have been Disney Annual Passholders for the past 3 years and visit 4-5 times per year. Over the past 2 years we have stayed at the Vistana Resort Villages. We get to Epcot and Hollywood Studios in 10min, Magic Kingdom Parking in 13min and Animal Kingdom in15min. We open the parks and leave at 12 for lunch and our 4 year olds nap. We return to the parks at 4 to 8:30. The resort has the best Beds and the rooms are clean, spacious and newly renovated. Great pools and grounds. Starbucks is served on grounds and across the street. WalMart, shopping close. January 30, 2012
Rated 1 out of 5 by Terrible experience My wife and I only spent Saturday, November 23rd, at your resort because the room to which we were assigned was so small. It was nothing like the layout on the web site and was told by a housekeeper that we ended up with the smallest room compared to other one bedrooms. We were expremely disappointed and will never use your facility again. We checked into another resort across the road and could not believe the difference. I checked out on Wednesday, November 27th, and was never asked why I was leaving the resort four days early...terrible! I will warn other people of our disappointment and encourage them to check things out before they agree to stay at your villa. December 1, 2013
Rated 5 out of 5 by Hotel has excellent amenities, "town"market We were very pleased with our hotel room and nearby town market just across the way. July 4, 2014
Rated 5 out of 5 by We're a real family; we loved it After a bad experience at another hotel, not Sheraton, we were so happy and excited when we checked in and saw the beautiful grounds, and our mini-apartment at this resort remains the finest we have ever seen. Two bedroom suite was the size of many NYC apartments, but nicer! Our 11-year-old was very happy in the (many) pools, and our older daughter loved the facilities as much as we did. Clean, helpful staff, and only gentle pressure to listen to a timeshare offer. Nice place in every way. June 30, 2014
Rated 4 out of 5 by Hotel We loved the hotel great location for what we needed to do. Very clean and the staff was A-1 when meeting in person. July 3, 2014
Rated 5 out of 5 by Friendly staff We arrived after a long drive to be met my a friendly reception team. This was our first stay at a Sheraton so when we were passed over to the 'welcome team' we naively thought it would be just that. Instead it was a rather aggressive invitation to a sales pitch for time share. Now I didn't mind being asked the question but I did mind the onslaught that folloed our 'no'and refusal to accept that we didn't want to attend. We even asked him to respect our decision and he still carried on. So we left the desk feeling very angry! It was not a good and relaxed start to our holiday at all. Fortunately the other staff more than made up for him and we were made to feel welcome and valued. Our accommodation was beautiful and had some lovely luxury touches like the big spa bath. The kitchen was well equipped and I loved having the washer dryer. The security team were friendly but also vigilant and made us feel safe. August 28, 2012
Rated 4 out of 5 by Great location, great rooms, good value Our family has stayed here twice in past couple years. We love the location within minutes from WDW and only an hour to Cocoa Beach. My daughter loves the 7 swimming pools (yes we pool hopped all 7), my wife likes the clean rooms, and I like that there is more room than just a standard hotel room as you get a complete kitchen, living area, and seperate bedroom. So if you want to eat meals "at home" you can. It's also very close to a drug store and fast food options. We will stay here again. October 24, 2011
Rated 5 out of 5 by WOW! Stay here and you will not be disapointed. Here you have VALUE without sacrificing amenities or perks. Our family considered MANY options for our lodging during our Disney World vacation. After much research we came across an interesting tidbit of informatation in THE UNOFFICIAL GUIDE's WDW 2012. This is the most highly respected touring guide on Walt Disney World. Of the 213 lodging accommodations reviewed, Sheraton Vistana Resorts was tied for 2nd place! It was ranked ahead of every WDW resort except 2, which also tied for 2nd place but at almost triple the price. When we go back we know where we are staying. June 11, 2012
Rated 5 out of 5 by Personal Attention Stayed in Cascades, near pool. June 8-15. 4th floor. Terrific, clean accomodations. My husband & I enjoyed the wine tasting @ the Marketplace Tuesday night. Adrienne, the young lady who conducted the tasting, was very pleasant and knowledgeable. Based on our fun experience, we invited friends to join us for the next scheduled wine tasting on Wednesday, but it was canceled b/c Adrienne was assigned a job to help prepare for an employee appreciation event the next day. We did not know this until we showed up w/ our friends. Disappointed, we thought we'd have to find something else to do. Latifa spoke to us & said she'd take care of us.......and then all of a sudden, Adrienne appeared from the back room to conduct our wine tasting. She took the time to bring us wines and serve us (a group of 5), while Roberta, the manager, made us terrific snacks to go w/ the wines. Other groups of people joined in as they saw what a good time we were having. This took a lot of time away from her other responsibilities, but it showed a genuine appreciation for their guests. Thanks!!! Thanks also to Samira who helped my husband when he had trouble w/ VIP check-in & Keyo, a server @ the Cascades bar, whose wonderful personality kept us entertained. July 1, 2014
Rated 5 out of 5 by GREAT VACATION We just stayed at this resort for 8 days and it was amazing. This place is so clean and the staff is very friendly. Our room was very clean when we got there and anytime we needed something the staff was right there to meet our needs. I would definitly come back to this resort. It is very family oriented and I felt safe letting my teenage kids walk around and swim later at night without parental supervision. One thing I would recommend is more staff supervision at the pools or some cleaning of the pools from debris during the day. Otherwise it was great. This is a great family oriented resort!!! April 14, 2012
Rated 4 out of 5 by This hotel had a variety of activities The room was clean and very comfortable. Housekeeping was prompt in keeping the room clean. It was relaxing and quiet but had many fun activities for families to do throughout the area. The security was great and friendly. I felt very safe. June 30, 2014
Rated 5 out of 5 by Family vacation in Orlando We traded in our timeshare to stay at the Sheraton Vistana and because our family is so big, we booked a one bedroom here to accommodate other family members. The staff was so good about getting our rooms close together. Everyone was extremely accommodating and really cared about our stay. The location is so close to all of the Disney, Universal and Seaworld parks plus the outlet malls. The grounds are beautiful and clean. The swimming pools were great as was the work out room. We only ate at the Tiki bar which was pretty good, but the drinks were a little inconsistent. We didn't get to any other restaurants. We are planning to make this an annual trip for our family. June 13, 2014
Rated 5 out of 5 by Amazing We visited Orlando in early April with two small children and the ammenities and staff were outstanding. June 30, 2014
Rated 2 out of 5 by Family Destination I arrived for a three night stay on a business trip. The worst part of the stay was the check in process. As a SPG member, I typically receive expedited check in service when I stand on the SPG line. In this case, not only did I not receive expedited service, I was taken after everyone else on the regular line. So in effect, I was penalized for being an SPG member. Other than that the hotel was fine. June 28, 2014
Rated 5 out of 5 by Fun Stay, Terrific Accomodations We stayed in a two bedroom villa for 9 nights which was very clean, fashionable and comfortable & overlooked a pond with a fountain. Easy walk to all the amenities, within our gates there were 5 pools, restaurants and a marketplace. You can really stay on the premises and have a great time. Close to Disney attractions. A couple of times the room was not cleaned properly... they addressed it right away. Beware at booking time. I was told that I could get an early check in and they said that wasn't possible when I got there. They did try to get me in sooner, though. February 3, 2012
Rated 5 out of 5 by you will love this place We booked for 4 nights and decided to stay 8 nights. Check in was a breeze. Time-share staff were easy to ignore. Location: EXCELLENT location, easy access to whatever you plan to visit. Price: excellent value. even though they do not offer SPG members anything extra. Our first condo was in the Fountains Area. 2 bedroom, 2 bath (master with soaking tub, separate large shower and windows). These units are larger than others and do come with a higher price. The location is excellent but you can access any pool anywhere on the property. Parking was never an issue. The other unit we stayed in was in the Falls area. A 2 bedroom and 2 bath but a little smaller. The master bath does not have a soaking tub; only a shower and no windows. The 2nd bedroom has two single beds rather than 2 twins and is noticeably smaller. Both rooms were updated, clean and in good condition. Let me stress that they are clean. Beds were comfortable. Both had 3 TV's and the family area had a Bose DVD and surround sound. The pool areas are clean and in good condition. You can rent flotation or toys for reasonable prices. However, there are no wait staff. Towels are a little small but you can take more than one. Room service is hit or miss. The food is fine as well as prices but don't expect to order up something at the last minute. Tips: Bring shampoo and soap, coffee filters, napkins, laundry detergent, sugar, etc. None are provided. You could also have the unit stocked before you arrive. I'm not sure of the cost but it could be well worth it. You will receive paper towels, dish cloth and dish detergent. August 17, 2012
Rated 1 out of 5 by Our last stay We have come to stay at this hotel many times. We have always had a comfortable stay. Unfortunately, this time was unacceptable. In our 2nd bedroom, the sheets were stuck together with a candy that had melted and pieces of the candy were also stuck in the carpet. How can I believe the room was properly cleaned? I was also sweeping up potato chips in the dining area. We didn't eat potato chips. I'm afraid the hotel that I loved really let me down this time. Upon checking out, I expressed my dissatisfaction and was told that "housekeeping would be emailed". This is how you treat a guest that stays with you twice a year? December 9, 2013
Rated 5 out of 5 by Perfect vacation destination I have never written a review before but after staying here I felt compelled to write how great this place truly is. My family of 2 adults and 2 small children just spent 9 awesome days at the Vistana Resort. We arrived early and was fully expecting to be told we couldn't check in until 4pm but Christopher, at the front desk, was great and said he had a room available and he even upgraded me to a great 2 bdr unit. The recent 140 million dollar renovation was money well spent, our unit was beautiful and has everything you can possibly need from the fully stocked kitchen, to the quality furnishings, the Bose entertainment unit, the 3 flat screen tv's and my family's favourite the screened in balcony where we ate our meals. The grounds are immaculate and well maintained. The pools themselves are great and each one offers something different. I would like to see a better monitoring of the pool areas by resort staff. The two biggest concerns I have: One, while they say you aren't allowed to reserve pool chairs in the morning it is being done will high frequency. We went to the pool around 9am one morning and there may have been 6 people actually there but nearly all the chairs had towels on them. Two, there needs to be a limit on the toys you should be allowed to bring into a public pool. A pool full of people is no place for frisbee's and footballs. Seeing people get hit or worrying about being hit by flying objects doesn't make for a relaxing time. The resort's location is prefect for just about everything from outlet shopping to the Parks. Everything seems to be within 15 minutes. The PizzaHut, KFC, A&W outlet makes for a convenient place to grab a bite if you want to spend all day at the pool. I know the 10am checkout time isn't ideal for people that have late travel plans such as flights, as we did, but we just hung out at the pool for the day and then showered at the pool before leaving. This resort has plenty of activities to do that our family has already talked about coming back again soon and just staying at the resort for the week. I know everyone always has different experiences but for us staying at the Sheraton Vistana Resort Villas was nearly perfect. We will be back. April 1, 2012
Rated 4 out of 5 by Met expectations Overall met expectations, had stayed there a few times before. god quality set up and facilities, pool not too crowded. Good location, well maintained. Would like to be able to select our apartment area in advance and was told it could not be guaranteed - why not? We asked to be located close to the smaller pool, staff did accommodate us when we got there but would be more relaxing if could do in advance, would not like to be too far away. Staff generally friendly and responsive, 1 minor anomaly on the last night, made 2 requests for trip switches to be re-set (tripped by hairdryer) - was not done June 19, 2014
Rated 5 out of 5 by Best Orlando Experience The checking in process, the facilities ( pools, rooms, restaurants, gyms etc) are the best I have experienced. The staff was very responsive whenever we asked for supplies for our 2bd unit. The facilities managers would always call afterwards to make sure our requests and needs were met. Excellent customer service!! My family was also very grateful for the overall hospitality around this property beyond our room. The Pools, Gyms and Restaurant staff are very well equipped to help. Supplies at the pool and gym were plentiful. The Pizza at Pizza hut tested like Gourmet Pizza, way tasteful than a traditional Pizza Hut out there. I will recommend this property to anyone. We will certainly come back in a year or two. July 1, 2012
Rated 5 out of 5 by definitely recommend sheraton vistana The villas are amazing. Room to spread out if traveling with a family. The grounds are well kept . Love that we had a washer and dryer and kitchen. But most important the staff understands what good customer service is..Everyone was friendly and helpful. I will definitely return here and highly recommend it! June 26, 2014
Rated 5 out of 5 by Great stay with one caution for owners I had a wonderful stay with all the amenities you would want. Once I was checked in, I'd rate 10 of 10! The only negative I experienced was at check in, I was recognized as an owner at another spg property, and told I have an additional welcome gift and need to speak with another person. This "welcome gift" turned into a battle over going to an owner update. I politely declined and explained that I was not interested in attending. The representative would not take no for an answer, got very pushy and argumentative, and kept increasing the "welcome gift". I kept explaining I was not interested and I was just here for a relaxing stay. I finally had enough and told the rep I was walking away. I paid for my stay, wasn't here on a discounted visit that required a pre owners preview, and did not expect to be badgered like this. Once this extreme unpleasantness was over, I had a great stay on the property. September 4, 2013
Rated 5 out of 5 by 5 STARS! The Sheraton Vistana Resort at Lake Buena Vista was truly an amazing and satisfying experience. From the time to check in to check out and everything in between made it the perfect vacation. The staff are amazing and wholeheartedly helpful and pleasant. Our room was kept immaculate and housekeeping was awesome. Clean! Clean! Clean! Again, staff were very friendly and welcoming. Key cards to the enterance and exit with 24/7 security made us feel very safe. Free room upgrade was awesome. Cannot wait to come back, and thats exactly all you can hope, we Thank you very very much. June 17, 2012
Rated 5 out of 5 by Lovely view from balcony. We enjoyed sipping coffee from the balcony each morning while watching the entertaining wildlife--ducks, blue herons, turtles, egrets--and listening to the fountain in the middle of the pond below. June 10, 2014
Rated 5 out of 5 by Great Resort Hotel We stayed in the Cascades area in a top floor villa in building 9. The location was perfect just 5 minutes walk to the pool , restaurants and market place serving all the essentials including Starbucks but far enough away to not be disturbed by the noise. The accommodation itself was modern, air conditioned with its own balcony, the master bedroom had a jacuzzi along with two separate sink areas. The kitchen was well equipped. I would have no hesitation in recommending this resort . June 15, 2014
Rated 5 out of 5 by Awesome vacation villa My group of 4 had 2 villas in the Cascades building 7. It was a beautiful and very modern 1 bedroom villa. Everything was perfect. I liked being top floor, as I requested, and also being end unit, we had lots of windows. I asked to be in the same building as my friends, and the clerk worked very hard to get us a good room & location. I liked building 7 being in the very back of the section, it was very quiet and not a lot of traffic in and out. It was a treat that the resort shuttle would take you around the area. I appreciated the Marketplace having a computer area that we could check in the airline and print boarding passes the day before leaving. We traded the cleaning service for the buffet breakfast and it was a great breakfast selection. We just washed and dried out towels in the villa at night. No problem. I guess my main surprise was the beautiful landscaping and flowers and scenery was beautiful. Being a gated resort, no need to worry about safety. My friends played the putt putt at the resort, and the pools was very nice. I would love to stay there again ! It was close to SeaWorld and lots of restaurants, shops and things. We drove over to Cocoa Beach for a day trip and Sheraton Vistana is a good location to be. June 25, 2014
Rated 4 out of 5 by The focus is on the timeshare business. As a hotel guest, one expects to be treated well, but at the Sheraton Vistana Resort, it feels like the resort's focus on the timeshare ownership business is at the expense of hotel guests' comfort. For example, I received almost twice daily messages in my room reminding me to attend information sessions on available timeshare opportunities, was greeted with a "welcome gift bag" (which was really just awful coffee and an opportunity to be accosted by a salesman trying to rope us into attending an information session), and finally, while I booked a "bed and breakfast" rate online, was never informed on how I could go about finding the breakfast. I lament that my experience was so overwhelmed by the staff's intent to sell timeshares, because the facilities are gorgeous, well-maintained, and truly comfortable. The 1 bedroom suite I stayed in was enormous and comfortable, with easy access to the pools, parking and the on-site mini-mart. I made my concerns known to the front desk manager and Cathy seemed to understand and apologized for the confusion around the bed and breakfast rate, but tellingly, remarked that timeshares are an important part of their business. Perhaps more important than transient hotel guests. January 8, 2012
Rated 5 out of 5 by Great holidays We found the Sheraton Vistana very conveniently located from Disney World as well as the Universal studios and other areas like the Outlet mall nearby. We also found the suites very comfortable and with the kitchenette, it made the trip for vegeterians like us very comfortable from a food perspective. Great service attitude of the staff and the management. May 1, 2012
Rated 5 out of 5 by Now This is a RESORT!! Did exchange through RCI originally wanted to be on ocean, but the supposed 'resort' was such a disappointment, we could not stay and RCI was able to get us in the Sheraton Vistana. Just walking in to the lobby and you knew you were at a 1st class resort. Janet at the front desk was so wonderful, warm , caring and made sure we had a villa which would be on par with our expectations. She surpassed them. We LOVED IT!!! We noticed a couple of small items in the kitchen were missing, we called and in 10 minutes, someone was knocking at our door with them. The interconnecting bridges to the various pools over ponds are so beautiful. The restaurants had terrific food and the bartender Becky at the Tiki Bar was the BEST EVER!!! Thank you for making our stay the best. May 3, 2012
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