Rated 4 out of 5 by Creeper52 Cleaning Crew
The room cleaning crews were very inefficient and lacked any real notion of "cleaning a room" . The sheets were changed and the linen was new everyday. There was no floor sweeping, wiping, tub or toilet cleaning, no sink cleaning..........................Not at all satisfied with the "cleaning" element. On two separate occasions I had to call the front desk to see if the cleaners were even coming it was so late in the evening. On one of those events we were out early that morning and did not return until 3:00 p.m. and to our dismay our room had not been cleaned so a call was made to the front desk. Funny though, on the day of our check out, the cleaners were there bright and early before 11:00 a.m..............
June 18, 2014
Rated 5 out of 5 by Troge Excellent Service
Upon arriving late from the East Coast, Jessica at the front desk immediately acknowledged I would need to find food fast. She let me know the restaurant on property would be closing soon and directed me ther asap. Lauara and the Chef on duty quickly made me a delivicious meal with a smile. Thank you!
June 26, 2014
Rated 5 out of 5 by RodFamily Hospitality at its peak
My family and I have had the pleasure of staying at a handful of Starwood properties over the last 10 years and I can truly say the entire staff is the best I've ever met. Immediately, from the time we opened the door and walked in everyone was helpful, cordial and a pleasure to speak with. It really gave us that feeling of being home away from home. Shawn at the front desk was like a long time friend we never knew we had; and Josh on the FUN team made sure my son had plenty to do. Your FAB team was also great. Although we did not participate, they sure gave it their all to get us to join in the Burger Challenge. Never once did it feel like a "pitch", but more of a good friendly challenge. If we hadn't had a late breakfast I may have had to take Alejandro, over at Splash, down. Thanks for a great stay; we look forward to coming back.
June 17, 2013
Rated 4 out of 5 by MomNana Remodeled Rooms
When I checked in the staff, Charles, at the desk was great. He let me know that the rooms had been remodeled. I staying in a one room villa. The setup was great. Everything was clean. Loved the microwave and the washer/dryer. The bed was comfortable. The shower was good, took a bit for the water to warm up but loved the hand held shower head. Didn't get a chance to try the jet tub but last time my kids loved this. Overall great stay. I like the location with the huge park across the street and right by the TPC.
May 14, 2014
Rated 3 out of 5 by 91voyager spa tub not working
stayed for 2 nights. oct 6. Received postcard promising a call back before our visit, never got a call. Room was average condition, the in room spa tub was broken and I was not informed of this condition. This spa has obvious evidence of long term neglect. The knobs are frozen with rust and the buttons stuck in the depressed position. As an SVO, this is not what I expect from starwood properties. This is unit 3057, to save you sometime in researching.
October 20, 2012
Rated 5 out of 5 by GlobalTrotter Very nice and relaxed property
The check in was prompt, the room was clean, the staffs were friendly. As a platinum member, I was upgraded to a premium one bedroom unit, which was really nice. Although this property may not best suit for business travel, I still found it is convenient and very relax after work.
June 14, 2014
Rated 1 out of 5 by canucks1211 the hotel needs better management
Very disappointed with the hotel.
1. tiny black insects were crawling on the bathroom sink counter top
2. the overflow hole of the sink was so filthy, we took a picture of it and can't beleive what we saw.
January 4, 2012
Rated 4 out of 5 by Egon1 Hidden Gem
My husband and I had decided on a staycation for a holiday weekend but wanted to go somewhere we hadn't been before. We've driven by this resort many times but never really "seen" it. From the front desk staff to the housekeeping staff, everyone has been more than happy to make your stay a wonderful experience. I will say the only two complaints I have (and I'm really stretching at this one) is just down the stairs from where we stayed was a manmade pond that had a little bit of stagnant water that could have been kept up a little more. Also, with all of the kitchen amenities that were offered, a garbage disposal would have been ideal. I will absolutely stay again!
May 30, 2013
Rated 2 out of 5 by JLVG This hotel is not suited for regular travelers at all
During the week, the restaurant / bar closes at 7:00pm and breakfast does not start until 8:00am. This is ridiculous for those that are short-term travelers and/or traveling on business. Also, during my stay, all the lights in my room, except for 2 sockets shut-off at 11:00pm. Supposedly, it was a blown circuit breaker, but they could not fix it until the next morning when I was checking-out anyway. Though I asked for a wake-up call, I never received one. Thankfully, I set my own alarm clock. The onsite "fitness center" is VERY small and not to par with competing hotels. I would definitely NOT recommend staying here.
June 14, 2013
Rated 5 out of 5 by 4myTumTum This hotel has great service
This hotel is an awesome place to kick back and be spoiled! All staff personnel are courteous and go out of their way to make your stay highly enjoyable. Our family loves this resort and can't wait to visit again.
May 29, 2013
Rated 5 out of 5 by JW2547 Great for extended stay
The deluxe one bedroom was very spacious, clean and well-designed. Nice pool area with good towel service and a small poolside cafe/bar. Free coffee at reception. Washer/dryer was difficult to operate and there is no oven (range and micro/convection combo). A nice feature were the BBQ grills spread throughout the complex which we didn't use but saw other people enjoying.
May 22, 2012
Rated 5 out of 5 by sandrah62 Mother Daughter vacation
We had a wonderful time. This was the 4th time I stayed here, I was glad I could share it with my daughter. We love the pool and the villa felt like home (very clean). The staff was exceptional, as always.
April 20, 2014
Rated 4 out of 5 by tom200 2 night stay
It is among the best places I stay. This time only, the pool was not open immediately at 8:00. I had to ask at the desk. Also, the hot tub was out of service one day. The room was excellent, as always. The rates are slowly climbing and soon, regrettably, it may be out of my price range.
June 4, 2014
Rated 5 out of 5 by Plastik Great Stay
We were there for a birthday/engagement party and everyone was pleased.
September 19, 2012
Rated 4 out of 5 by Deanne1 Sheraton Oasis Scottsdale AZ
Beautiful place to stay, grounds are lush and well kepts. Playgrounds and two pools, one with family activities and exercise programs, the other a quiet one for relaxing, shade, etc. were impressive. It was a fabulous vacation.
June 2, 2014
Rated 5 out of 5 by Sunya You don't just stay, you belong
This was my 3rd stay here & I am never disappointed. My son came fromTexas to visit & I thought this would be a nice end to his vacation as well as being close to airport. He absolutely loves it here too.
Amazing staff everywhere that are warm, unintrusive, friendly, happy & fun.
Beauty & cleanliness, relaxation & fun are all reasons I love this oasis.
You do feel you "belong" as your TV advertisement states.
May 27, 2014
Rated 5 out of 5 by 3XDRAGON Love the new remodeling
Love the new remodeling that was done!
Love the private side two pools to choose from family side and private quiet side.
Everything is so easy to get to and from the location...thank you again for such a nice stay.
Your employees reflect knowing you by name friendliness******
May 29, 2014
Rated 4 out of 5 by Traveller1957 Accomodations
Units were spacious and very close to the pool. My recommendation would be to have a light cleaning of the unit (washrooms) during the stay, not just linens exchange. Also, supply coffee packs every day, without having to ask for it. Also, my sister and I were celebrating our 35th and 40th Wedding Anniversaries, surprised that there was no acknowledgement of that. Other than that, great hotel!
May 26, 2014
Rated 5 out of 5 by Greg111 Fun in the Sun
This hotel is great quality and well located for touring, travelling, golf and shopping. Our family had a great time in Phoenix, and the Desert Oaisis was a great base for our many adventures.
March 23, 2014
Rated 5 out of 5 by Thankful1 Excellent hotel
I have traveled a lot and have stayed at many hotels but this hotel is by far the best ever! The GM and her staff were amazing. They made me feel like family, and traveling alone that is very important. My safety and comfort was first and foremost. The grounds were well kept and the landscapers were also friendly. I will definitely be back and will recommend this hotel to everyone I know that will be staying in Scottsdale.
February 5, 2014
Rated 4 out of 5 by Capricorn72 A Destination for Sun and Pool Soakers
I chose this hotel for a base for the business had I to do in the Phoenix area. The other Starwood properties in the area were a little overpriced for the location and this property had great off-season rates. Being a business traveler I do have to keep expenses in mind while still hunting for comfort. This place delivers nicely if your willing to drive to the north end of Scottsdale.
September 17, 2013
Rated 5 out of 5 by LPS2013 Beyond My Expectations
Needing a few days of R&R at a local hotel, I'm so glad that I chose the Sheraton Desert Oasis. The room/villa was huge and beautiful, and had all the amenities you could want. It was luxurious and relaxing. The staff couldn't have been more pleasant and I loved the pool and waterfall. It's truly a perfect getaway without paying the high cost of a grand resort. Can't wait to go back!
May 20, 2013
Rated 5 out of 5 by phx090813 phx090813
Great hotel...Good hospitality....I am spg75 Platinum and this was the first time I was placed on the small side....nice and comfortable but I had difficulty getting in and out of the shower because of very high ledge and I have a bad hip.....but overall a very good hotel and convenient to the 101 loop....
September 11, 2013
Rated 3 out of 5 by Azz60 Overall this hotel is good
Our family visited Scottsdale for a wedding everyone stayed at Sheraton Desert Oasis Villas. We liked everything except for the bathrooms. Although each room had big bathroom but the floor plan was very inefficient. Sink had no place to put your toiletries. I had to bring a table from the living room inside the bathroom to place all my stuff on it. There was no full length mirror. Villas are spacious and clean meaning 3-4 people can easily stay in one villa. But family will not have any place to put their tooth brushes, razor, or curling rod. There was no dresser in the bedroom so only one person can get ready at one time.
No place to store Makeup either.
I understand Hotel cannot change their bathroom floor plan but all they need to do is place a little shelf or Chester drawer in each bathroom and guest can place their toiletries on/in it.
They can also place a full length mirror on one door and this way two people can get ready simultaneously and guests can get a good glance at their outfit before they step out.
September 3, 2013
Rated 5 out of 5 by Spod The hotel is awesome!!
I liked my stay very much. But I have come across one problem. The hotel has not refunded my security deposits even after 2 weeks of checking out. I did not expect this from such a good hotel like this.
October 28, 2013
Rated 5 out of 5 by Wags952 Hidden Gem
I've stayed here 3 times now and have enjoyed and valued the experience each time. Staff is friendly, helpful and warm, rooms are good size, comfortable and always clean and grounds are well kept.
November 29, 2012
Rated 5 out of 5 by cmc78 Excellent
I took my family to Scottsdale on business and we stayed here. It was an excellent choice. The rooms are spacious, and the full kitchen was extremely convenient. It made our stay very enjoyable.
November 9, 2012
Rated 5 out of 5 by whatsupchad Sheraton Desert Oasis
What a great stay. Couldn't have asked for more of a perfect stay Friendly staff, great food, great ground, awesome rooms.
July 13, 2013
Rated 5 out of 5 by JGarcia Great family spot!
My family and I had such a great time at Desert Oasis. I was in town from DC visiting family in AZ so we thought we'd check in to a hotel with a great pool. We had stayed here a long time ago and were glad we remembered the place because it was perfect.
The staff was amazing- they accommodated all of our requests and were all very friendly. Even the security guard that was doing rounds at the pool said hello and told us to have a great time.
I stayed in one suite and my cousin in the suite adjoining. We had everything we needed- living room with TV, full kitchen with all the dishes we could need, large fridge, dishwasher, washing machine, and large bathroom. Also, plenty of sleeping space. I had a king she had a queen and we both had pull out sofas.
The pool was incredible. Large enough for all guests to have their own space, but small enough where I could see the kids with no problem. There was a snack bar and a splash pad, which were both great extras. The hot tub was nice and hot and great for relaxing. Note: there were a lot of kids which was great for us, but might encroach a bit on someone wanting a romantic destination with their partner.
We had a great time and will definitely be back!
August 6, 2013
Rated 4 out of 5 by adamsbomb04 Missing the SPG Touch
Overall look and feel of the resort is great. The staff and service was on point. The pool area was truly enjoyable and my family liked that there were always plenty of activities for us to participate in even though we weren't able to enjoy all of them. When it comes to the room, unfortunately we were not feeling the Heavenly experience that we have come to enjoy with SPG and Westin. So much is put into creating an awe inspiring look and feel. Which is why I can't understand why more effort isn't put in to making the furniture and bedding comfortable. My wife and I did not get any consistent comfortable sleep on the shoddy, firm bed we were given. Our daughters slept on the the sleeper sofa, which they almost refused to sleep in because it was so uncomfortable. We had to take most of the bedding from our bed to place on their uncomfortable sleeper sofa mattress, so as to make it a little more plush for them. We appreciated all the little extras we had (kitchen, washer/dryer, etc). But at the end of the day, after all is said and done you want a good nights rest, which we did not get. 1000 miles of driving and can't even get a decent bed!! Disappointed to the point that I would sacrifice and the "extras" for a little comfort. Sorry, but we can find a better pool, and certainly a better bed. Hopefully these things improve, because I'm a firm believer in second chances. Also, thanks for informing us that construction was consistently taking place near our room. Was quite noisy at times.
July 23, 2013