Rated 5 out of 5 by Jon39 Great hotel with excellent service !!!
The hotel was beyond our expectations. Clean, modern and large rooms.
Staff treated us like VIP guests, they went above and beyond to make our stay comfortable.
Food at the hotel restaurant was excellent as well.
Definitely would recommend this Sheridan to those traveling to Burlington.
August 1, 2014
Rated 4 out of 5 by snag Caring staff
your staff went above and beyond when we had a minor medical mishap....showed concern and caring....particularly your food/beverage/dining room manager.....the students/family were very well treated...your entire staff helpful in assisting me with the 'mishap'...and the proximity to UVM is great.......
November 20, 2014
Rated 5 out of 5 by Ran1 Great Stay
For the last three years we have made a 6 hour plus drive from Pa. to Burlington for the Darn Tough Sock Sale. Each year we stay at the Burlington Sheraton , which is a short drive to the sale. The service, staff, and location are excellent. We highly recommend the Sheraton Burlington.
November 17, 2014
Rated 5 out of 5 by Sue1983 This hotel was very nice
The hotel itself was clean and very attractive inside. The staff were great the entire time. Had breakfast the one morning I was there and Billy Bratcher was extremely pleasant and attentive. Enjoyed my stay thoroughly.
November 18, 2014
Rated 2 out of 5 by Nener1973 This hotel has serious upkeep issues.
This hotel looks as though it is fading fast. (We have stayed here a few times in the past.) As a Starwood Member, I asked the desk hostess to put my family in 2 nice rooms. We were in 2 rooms on the first floor. It was obvious that the hotel was not at all full, so I can't imagine why they would put us in these 2 faulty rooms. The first room had a huge ceiling paint peeling area. Our view was a wall, and an entrance to the overgrown courtyard. The walkway was dirty and full of crumbled cement.
. As a Starwood Member, I thought we'd be offered better rooms.
The second room lost power at some point, so my family was delayed for breakfast while that was addressed. Workmen, though, were quick to arrive and very pleasant.
They quickly fixed the problem.
Both rooms seemed to have wet floors, Could it be that, when shampooed, the lack of light and warmth in the room prevented it from ever drying?. It felt damp on your feet.
Unfortunately, even the main hotel areas did not look that clean. I am really not a clean freak, but the huge glass coffee table in the main seating area was noticeably dusty on our first morning (last Tuesday). Also, the rug in the buffet breakfast area (at 8:30 AM ) was obviously not vacuumed from the day before.
This is the first time I have ever written a narrative on the condition of a hotel. Staff was very nice, but cleanliness and maintenance showed serious signs of a neglected property. I usually like this hotel, and I hope that it can be improved.
The day of the power outage, I asked for some forgiveness on our room rate and was told that was not possible. I was offered other options (movie tickets, dinner at hotel), but our plans for evening were already made and we chose complimentary buffet breakfasts for Wednesday morning. The waitresses at buffet could not have been nicer or more accommodating.
August 2, 2014
Rated 5 out of 5 by Rodfamly Memorably Relaxing
From the check-in to check out, our stay was comfortable and relaxing. We were always met with wide smiles and an eagerness to serve by employees. This was especially noticeable when being tended to by Mr. Bratcher and the rest of the wait staff at the restaurant in the Atrium. Whether you are planning a business event or just a quiet romantic getaway, Burlington Sheraton will far exceed your expectations.
November 11, 2014
Rated 5 out of 5 by uvmdad Wonderful Staff
I've stayed at the hotel several times over the last 6 weeks. Great staff, and very nice rooms. I would recommend this particular Sheraton!
November 18, 2014
Rated 5 out of 5 by Maimom55 Wha tit ought to be for the money
This Sheraton is, I think, nearing the end of a renovation, and we were able to stay in a totally refreshed room, with clean, nice furniture and bathrooms, new carpeting, in-room safe, handy plugs for our laptops and phones, blackout shades, decent flat-screen TV , working AC and great linens. This is what you ought to get in a hotel that is charging about $230-$250 a night, and though this is pretty expensive for Vermont, at least you will have gotten what you paid for. The public areas are spacious and well maintained, too. The staff was extremely helpful and responsive. We would definitely go here again.
August 4, 2014
Rated 5 out of 5 by Clublady79 Idyllic garden ambiance
I was a member of New England Regional Conference of the General Federation of Women's Clubs. As I was responsible for conducting a trip to Shelburne Museum and the nearby Wineryon 10/31 I had some stress, as I had the day before. I shared a room with a friend the night of Oct 30 and left a group dinner early a I felt ill. The bed, coverlets, bath, were so very "heavenly", and so needed.
I was in my own room, alone 10/31 and again was incredibly grateful for the comfort of the room. Our service for meals was polite, unintrusive and helpful. The young staff as the counter was patient, funny and sharp, explaining a confusing situation clearly. The building inside is brilliant. The quantity of growing plants must keep the air quality very high. As you are able to see, I was delighted with the experience. Only breakfast might have been lacking. The buffet was extensive but the scrambled eggs were cool. It was grand to have fruit and yogurt.
November 2, 2014
Rated 4 out of 5 by chgn Monday Morning Breakfast Buffet
We have stayed at this hotel many times in the last three years. This is the first time I was dissatisfied with your Monday morning breakfast. Ususally we are able to order off the menus. This past visit there was only what you called a buffet. To me this was a gloried continential breakfast for $15. There was only scrambled eggs, bacon, two cold fruit choices, oatmeal, cold cereal and bagels/bread. A four slice toaster to toast your own bread of which I had to wait to toast our toast. By that time the eggs were cold. I felt as if I was having leftovers from your Sunday buffet. Next time if we can't order off the menu then we will probably go some where else for breakfast.
June 3, 2014
Rated 4 out of 5 by Hugo25 Business in Vermont
This hotel has great areas to gather and discuss upcoming business, current events, and sports. The Hotel looks brand new and the room was confortable and quiet (just like it should be). Unfortunately the night staff (Eddy) was unsatisfactory. I called down to the desk several times and no answer. I called your 1-800 number and they advised me to call the desk with my cell phone. I finally got Eddy and asked for a wakeup call but I did not receive it. It was bad enough that I was already late in the morning, Eddy was not at the front desk to check me out; I had to wait another 10 minutes for Eddy to show up.
June 28, 2014
Rated 1 out of 5 by Jo5419 Room that was requested / Customer Service
I booked late online as my travel was last minute. Booked King size bed room. Front desk who was nice, said all they had was queen room left with walk in shower that was very nice. I accepted room. Bed was not comfortable, walk in shower was wheelchair access(which I don't have a problem with, but there was no where to place toiletries. When call the front desk to ask if my room aloud use of internet, Edgar, was flip and demeaning and he answered like I was cheap for asking. I spent over $245 at you hotel. When I told the front desk about it, She said "Sorry". Edgar needs an attitude adjustment.
August 9, 2014
Rated 4 out of 5 by LadyJane Overall a good experience
The overall facilities are very nice and the staff is exceedingly friendly. Housekeeping needs some improvement. There was broken glass under the sink credenza and when I moved the ottoman it had a lot of stuff under it. Also the hallway outside our room (199) all the way to the end was full of stuff (lint, toothpicks, small pieces of trash) for the whole 24 hours we were there. Not sure if it is this room only, but you can hear every movement of the people staying above you. That being said, I would still stay there again due to the close proximity to downtown, the friendly staff, and the overall value.
June 26, 2014
Rated 4 out of 5 by tessacat Noisy noisy heat
Our room was lovely until we went to sleep, or tried to. When the heat went on in the middle of the night we both were awakened
With its noise.
November 3, 2014
Rated 4 out of 5 by JerseyShoreChic Pleasantly surprised
Despite a very reasonable cost, the rooms were immaculate and newly renovated, the staff was extraordinarily friendly and helpful, and the entire experience was extremely pleasant.
October 30, 2014
Rated 4 out of 5 by Rdcoat Nice hotel & good atmosphere
We stayed here with a large car group cruising the scenic roads. Hotel and rooms were nice, although locating our room was a little confusing. Had a nice area for us to hang out together in the evening and not to disturb other guests. One thing I would say to improve the stay would be complimentary coffee in the lobby area. I am not one to make coffee in my room and i know many members of my group would have appreciated it also. Other than that, good stay and close to town.
October 8, 2014
Rated 3 out of 5 by dhh1 An off-experience
The building is attractive, it's well located, has lots of parking etc. Room very spacious. Young lady in club lounge very sweet girl.
Toilet did not flush more than half the time. No regular movie channels- news sports and cartoons mostly. Maids did not vacuum at all in three days, even where there was a visible mess on the floor (from the bottom of a lamp that seemed to be disintegrating at the base) This was probably the darkest room I've ever been in. With all the lamps on at the same time it was still dark. So yes, I'd go back, but yes they sure could improve.
August 18, 2014
Rated 5 out of 5 by UVM2014 Guest
Paulette in the Club Lounge is charming and helpful. Charlotte on the front desk went out of her way to make our birthday celebration very special.
October 28, 2014
Rated 5 out of 5 by Vi5130 Fantastic Stay!
From the moment I checked in, I was greeted and treated with kindness and Callie at the front desk was terrific! She wanted our stay to be as comfortable as possible. Paulette at the Club Level Lounge makes you feel like you are family and she helps everyone who enters the lounge and always greets them with a smile. She really is great at her job! Thank you for a wonderful stay, I can't wait to stay at your hotel in the near future. By the way very nice renovations to the rooms and lounge.
September 27, 2014
Rated 2 out of 5 by Maury57 Disapointed
We checked out one day early as they had s large and very noisy crane outside our bedroom window very early in the morning. In addition on the second morning there was very loud and irritating road works and hammering on the roof above the club floor.
Also the food is in need of considerable improvement; all dishes served very cold.
October 16, 2014
Rated 5 out of 5 by CH66 Hotel ambiance
I truly enjoyed my stay at your property!
I tried the club room this time and it was awesome!
I recommend it to all.
The private room with breakfast, drinks, and snacks is great to have !
Feel like I am at home.
October 21, 2014
Rated 5 out of 5 by Annabelle29 Kind and responsive
Our recent stay was due to having a family member admitted to a nearby hospital for several days. In a stressful time of our lives, the staff was kind and responsive to our needs (even though we did not have a reservation). In addition, the beds were comfortable and the rooms clean and well maintained. The only drawback for someone staying multiple nights is the lack of a refrigerator or microwave in the room. Costlier than other hotels in the area, however the amenities (pool, restaurant, etc), and atmosphere make the additional cost understandable.
August 5, 2014
Rated 3 out of 5 by GrandparentsfromCA We were disappointed
For the rate the room should have had a refrigerator and/or microwave. The breakfast buffet was disappointing for the extra cost and they ran out of french toast.
October 19, 2014
Rated 1 out of 5 by Roro42 My stay
We stayed in your hotel on the 7th & 8th of Sept. I,m partially handicapped but did not request a handicap room. Was given your wheelchair to use. A wheel chair w/ one tire missing-we were on 3rd floor no refrigerator and the ice machine was broken. Your exterior door handicapped button did not work. Fell in love w/your microfiber robe-called the desk to see if I could purchase one. Was told you didn't sell them. We ate in the bar paid fifteen dollars for a sandwich that was to tough to eat.
September 10, 2014
Rated 5 out of 5 by Gordy1955 Stay here for 19 years
This is our first and last stop on our vacations. In Burlington airport it's out at 6:00 AM and back at 12:00 midnight if you are going out of the country.
Its is usually 3/4 times a year-so we have gotten to know the staff really well. Our two favorite people(the others are good) are the shuttle bus driver Dan(the man) and Paulette in the club lounge. I have never been disappointed with the service or the accommodations. We will be back again in Oct. and are looking forward to it.
September 11, 2014
Rated 3 out of 5 by Dotsie This hotel is very convenient
However, we didn't know they allowed dogs and come to find out there's a barking dog right next to our room. We had to call the front desk because it was after 11:00 pm. I'm allergic to dogs so it was an unpleasant experience.
October 13, 2014
Rated 4 out of 5 by Knox16 Better than average
Nice folks work there. Room excellent. Lounge appetizers in evening are slim while breakfast is fine, Paulette who works in lunge is tops. Need to get up early to catch the Wall Street Journal which disappears quickly Front desk personnel need training on directions to local attractions
October 10, 2014
Rated 4 out of 5 by sfoxwhite Comfortable and Convenient
Location was perfect for our explore Vermont trip. Found ourselves using the hotel's restaurant for late dinners; very pleased with the food. Like the option of earning points in lieu of daily room cleaning. Large, comfortable room and attentive staff. Only criticism is lack of coffee in the lobby.
October 9, 2014
Rated 5 out of 5 by Zemlyanskaya Wife getaway
We were very very very pleased with our hotel experience.
October 15, 2014
Rated 2 out of 5 by Molly299 Improvements needed at this hotel
My room did not have regular coffee in the room; the hair dryer when I unwrapped the cord fell apart and I had to wait over 30 minutes for a replacement. The air conditioner was noisy and I couldn't regulate the temp (either freezing or no air). Sitting in the meeting area by the lobby, the credenza (with the TV on it) had a broken leg. No oversight on quality control. At lunch we had to wait 45 minutes for 4 salads and this with a room half full. Not what I would expect from a Sheraton.
August 15, 2014