Rated 5 out of 5 by BillandLill70 Fun in the snow
We celebrated our Honda dealers owners birthday at your facility. I almost wasn't able to get a special reserved rate because I called later than the cut off date. No problem, I spoke to Alexandra (Allie) at the front desk and she was able to get a great rate for me and my daughter for the whole weekend !!! She also hooked us up with a dog sled ride at the end of our stay on Sunday!!! It snowed really hard on the night of the party. No problem the valet service was fantastic. The facilities and party for our owner went off without a hitch. I strongly suggest travelers sample one of the seacoasts best hotels. Me and my daughter Lillian are in your fan club.
Bill Bradley Honda Barn Stratham
PS I also contacted the GM of the hotel to thank him. Mr Cartwright got back to me the same day.
Very impressive Rob I hope there is a Crosstour in your future. ***** 5 stars
February 18, 2014
Rated 3 out of 5 This hotel is perplexing
The arrangements were made with friendly people, but our room did not overlook the harbor as I was led to believe. Our room was plush, but not large, although we were on the Club Floor. I would probably just stay on a lower floor next time and not expect a view, just enjoy the fine lobby and dining room. Also, there was a $9.44 add-on for the refreshment center; I have no idea what that could be for as we paid separately for our dinner and our drinks in the lounge.
February 17, 2014
Rated 5 out of 5 by Foxguy great hotel
the staff was great and made the stay relaxing and enjoyable. the hotel is located in the perfect spot in portsmouth
February 19, 2014
Rated 4 out of 5 by dblib Good, but some improvements would help
I enjoy staying at the Sheraton and the staff is always very friendly and helpful. The biggest area for improvement in my opinion is on the WIFI. As a business traveler (like many who stay there) this is important and the connection speed is usually not very good at the Sheraton. It is almost non existent in the fitness center.
Overall, appreciate the employees willingness to help any way they can
February 14, 2014
Rated 3 out of 5 by Drew87 Good hotel, but my room needs a little work
This is your typical Sheraton - looks great, great service, and overall a good experience. The third floor, where our room was, was newly renovated and had a nice new modern feel to it. The hotel was a few blocks walk from downtown and the water, so definitely great location as well.
I had two issues with our stay. First, stay away from the breakfast! While I'm supposed to refrain from mentioning competitors, I've had MUCH better breakfasts for FREE from other hotels. For two of us, we paid over 30 for our meal. It was sold to us by the folks at reception like it was free and it appeared to be free as well since it was displayed as a buffet in the middle of the lobby. My girlfriend complained about burnt coffee and dry eggs and I said "Well what do you expect, it's a free breakfast?" Then I got the $35 bill. No way should guest have to pay for that. I regret not asking for a refund.
Sheraton - step up your game or stop charging for that.
Second, the newly renovated room I stayed in had a ridiculous draft. While no windows were open, the first night of our stay it felt as if we left one open all night. I sat in a chair in front of the AC/Heater and when the heat wasn't blowing, cold air from outside was blowing onto my feet from the wall/floor. Maybe someone didn't properly install and insulate around the machine, but it was very uncomfortable for our 2 day stay.
February 17, 2014
Rated 5 out of 5 by Debmnh The staff made the stay incredible!
My husband and I can't say enough about Micah who called us before we got to the hotel and did extras for us that were exceptional! Our gold status is because of the Portsmouth Harborside hotel. I would also like to mention Vivian who goes out of her way to help and make us comfortable as well. The Valet guys were wonderful too! We will be back as soon as possible.
December 15, 2013
Rated 2 out of 5 by Jack77 Disappointing
We were part of a Tauck Tour Sept/Oct 2010.
One of the specific reasons for joining this tour was the claimed standard of accommodation.
We have stayed at a range of Sheraton Hotels World wide but this hotel did not meet the claimed Sheraton ratings.
Sheraton should be very particular as to how it rates its hotels and the standards claimed to ensure confidence with their members.
March 6, 2012
Rated 3 out of 5 by Oreste Mixed impressions
Stayed at hotel for 1 night on business. Room was well appointed and the bed was comfortable. The bathroom was clean. Breakfast in the hotel restaurant was good and reasonably priced. The hotel is well situated with east access to shops and restaurants in the downtown area.
Areas for improvement: I would have rated this hotel 4 stars except the carpet needed a good vacuuming and there was a cobweb in the corner near the door. Also upon turning on the TV it was stuck on the menu screen. It took up to 5 minutes before you could change stations with either the remote control or using the controls on the TV.
January 22, 2014
Rated 5 out of 5 by Charles43 The staff was mostly helpful but I have a concern
Micah Craft at the front desk was especially helpful and friendly. We discussed traveling in North Carolina. The only issue I had at the hotel occurred when I visited the Sheraton room on the club level. The young lady working the evening of 10/22 felt it necessary to question my right to take advantage of the privileges granted to SPG members. Is it customary to interrogate everyone that comes into that room? Other than that, the hotel was great.
October 24, 2013
Rated 5 out of 5 by bottomlinebob New Years Eve
Excellent accommodations and excellent service!
January 2, 2014
Rated 5 out of 5 by Rob68 Awesome hotel
My wife and I went to Portsmouth for the weekend and stayed at the Sheraton. I travel quite a bit and have to say this was one of the best stays I've had in ages. The staff did a great job and the hotel itself is absolutely beautiful! We will definitely stay there again on our next trip to Portsmouth!
October 21, 2013
Rated 5 out of 5 by HeyJude56 Comfortable and convenient
I return yearly to Portsmouth, NH for a religious retreat. This hotel has a homey atmosphere with good food and friendly staff. Even the housekeeper wrote me a welcoming note!
January 28, 2014
Rated 3 out of 5 by spamela57 Somewhat of a disappointment...
We upgraded to the Club level because of the extra "perks" (which really were very nice). We had friends on the 3rd floor (occupying 5 rooms...so we saw sevveral of them) and were surprised at how much larger their rooms were than ours.
Although small, our room was very nice...but it was very cold. We set the heat at 70, but it wouldn't go over 64 and quite a bit colder in the bathroom. We didn't call for service due to the late hour that we discovered this. Plus, we're from Maine so this wasn't a huge issue...but it would have been for some...
Housekeeping was wonderful! Very attentive and thorough.
The restaurant... We met with family and friends (probably 14 of us) and sat at a long table, but we had separate checks. We didn't consider ourselves as one party and also didn't realize an automatic 15% tip would be added. I wouldn't be surprised if that was noted somewhere...but we didn't see it so ended up tipping 35%.
At breakfast (buffet) the service was terribble. My brother, sitting at the same table, actually had to get up and get my coffee...and water. Though there were plenty of black uniforms around.
Overall...it could have been much worse and I would return if I were in the area. But don't expect 4 stars...
January 28, 2014
Rated 5 out of 5 by Nancy1560 This hotel was wonderful!
This hotel more than met our expectations! Starting with the staff in the front lobby and at the check in desk. They were very friendly and accommodating. The room we stayed in was beautiful, very modern, immaculate and very well thought out. It had everything that you would need, even the electrical outlets were conveniently located. The bedding seemed like it was brand new and the beds and pillows were so very comfortable!
December 9, 2013
Rated 5 out of 5 by red2012 Great stay, good location, good staff
We stayed at the Sheraton Harborside in Portsmouth on August 4. We had no problem checking in and the front desk was very attentive and polite despite how busy it was. The room was clean and you cannot beat the location of this hotel. I do have to single out one particular member of the staff. This was the club room attendant. She was very personable and polite and kept everything clean and running smoothly, she was also very professional. As we watched her interact with other guests you could see that others thought the same. We have stayed here before and experienced the same kindness. I believe that her name was "Vivian". I would recommend this hotel to others and will stay here again.
August 6, 2012
Rated 3 out of 5 by rcc3 Unimpressive stay
The room furnisings need an upgrade. They were old. The fabric on the chairs/ottoman were stained and worn. The wooden mini bar and desk were heavily scratched and chipped. The countertop in the bathroom had cigarette burn marks on it (how old could this be since hotels have not permitted smoking in rooms for quite a few years?). The bathroom was not cleaned to our satisfaction ("hairs", not ours, were in the tub and the toilet clogged for no apparent reason). We've stayed at this hotel several times in the past (but not in the last 5 years). We don't remember the rooms being this run down.
August 19, 2012
Rated 5 out of 5 by Ca57 great staff
All the staff at this hotel are amazing. The front desk staff, room attendants, wait staff, event planers everyone was wonderful. I happened to be there when there was a SPG recognition cocktail hour and it was fabulous.
January 22, 2014
Rated 5 out of 5 by Gsemperfitop Simply The Best In Portsmouth
From My arrival to my check out, The staff was outstanding. The valet , the skycaps all the way to the front desk staff and the Hotel manager went above an beyond my expectations .They should be rewarded accordingly with proper praise and recognition. I was so please I re booked again for a longer stay and joined your reward program .The staff and quality of the room and property are exceptional ....I don't have enough thank you s to go around ...Raymond Walz New York New York Thank you all at the Portsmouth Sheraton see you eagerly again every time we come here
January 7, 2014
Rated 1 out of 5 by Beth5055 Very Dissappointed
For our 10th anniversary, my husband and I planned an overnight in Portsmouth. We booked one of your deluxe rooms, paid a little extra than the standard because it was a special occasion. We did arrive a little bit early, but stated that we would wait if necessary. The girl at the desk was kind, and said that the room was ready, so there would be no problem checking in. (2:15pm)
The valet helped us with our luggage to our room. When we opened the door we were all surprised to see that it was already occupied with another guests belongings. The valet stated that he had never seen that happen before, and that it made him feel uneasy that someone could go into a room with other people's belongings. He helped me back to the desk to make other arrangements. This time I was helped by Micah Craft, who apologized, and gave me another room key. We were moved to another floor, the valet now gone, so my husband and I moved our luggage to a different floor, no view, and 2 queen beds, instead of the deluxe room I had paid for. There hotel was fully booked with a conference. The room was in need of repair, with broken tiles, scratches on the headboard and mirrors and a leak outside the window, probably from a gutter, that dripped constantly all night long. The beds were small, which is one reason why I had paid for the deluxe room, since my husband is 6'5". I am not one to complain, I work in guest service myself and I know how hard people try to make things right. However, the next day, when we checked out, I did voice my disappointment to Micah. He apologized and stated that he was the Guest Loyalty Manager, and gave me his card. He stated that if we came for another visit, to email him and he would make sure these things didn't happen again. I was surprised that was all he could do. I would have at least thought there would be some refund, either for our valet service, or the additional cost of the deluxe room. Or perhaps a coupon/discount towards a future stay. But there was nothing. I have always held the Sheraton name in high regards, but this hotel is far from what I have experienced as Sheraton brand in the past. Please do something about the situation with the keys being enabled for a room already in use! That's scary. Also, a reevaluation of the valet service is in order - we waited in line for 15 minutes in a traffic jam of others ahead of us. I know feedback can be difficult to hear, but if you fix these issues, you could really have a lovely hotel. Unfortunately, it was a very disappointing stay for us on our anniversary.
January 25, 2014
Rated 5 out of 5 by ladysuper One of our favorites
This hotel is one of our favorites! It is located right in the downtown area. You can walk to all the nice local shops so easily. Rooms are large and very comfortable. The place is quiet for a great night's sleep. The Club level is great with a terrific staff. The staff at the registration desk are also helpful and kind. The food is excellent throughout the hotel. There is valet parking in addition to regular parking. The fitness area meets all your needs.
January 14, 2014
Rated 4 out of 5 by Baskims Very Good Option In Portsmouth
This was my second stay at this hotel and was much better than the first. I may have had unrealistic expectations the first go around. The hotel is centrally located and is a short walk to everything. The lobby is quite nice as is the bar on the 2nd floor. The rooms are of average size, but all are clean having seemingly been newly renovated. I'd rate the club lounge as average- they have done the best they could with the limited space. The staff is also quite friendly. I'd recommend this hotel and will stay again when in the area.
Pros: Staff, Location, Common Areas, Harbor View
Cons: suites are privately owned so upgrade to one is very unlikely, pool/workout facilities were basement level and average, parking is a bit pricey.
January 6, 2014
Rated 5 out of 5 by ALS27 Weekend visit
Convenient valet parking.
Great restaurants in walking distance.
Very good breakfast.
January 20, 2014
Rated 5 out of 5 by Campos64 Best Place to hold your next Meeting!
My company held our annual 2-day Sales kick off meeting in January 2012 at the Sheraton Portsmouth Harbor Hotel in Portsmouth, NH which included 120 + attendees. We have used other Hotels in the area for this annual meeting, but I must tell you that the Sheraton Portsmouth was by far, The Best meeting experience and hotel I have ever had the pleasure of dealing with. Every detail was the way I asked for it if not better, the entire staff was the best; very pleasant and professional, and the food was superior! And to top it off, the hotel was classy, beautiful and their location is perfectly located in historical NH Seacoast. They made me look great and my meeting was a great success! Thank you Sheraton for a Superb Job! We will be back! Peggy
February 7, 2012
Rated 3 out of 5 by Buzzy Too Funny
As a platinum member for 6 years, my wife and I have stayed at this hotel many times. As much as we have liked this hotel, the one thing that has irked us is the self-parking charge. This cost would be reasonable when using the underground parking lot (especially during winter), but this charge is also incurred when we have to park across the street in a seedy barely paved, unlit lot. We just received what we consider the funniest e-mail we ever received. To offset the daily price Iincrease over the winter rates, the hotel now advertises that they will cut the savings on the parking in half. Whereas most good hotels offer a gas card, this hotel offers a paltry offsetting charge and only if you belong to AAA. Too funny. My wife is still laughing.
May 30, 2012
Rated 5 out of 5 by Kch55 The hotel and it's staff was outstanding.
We had >70 guests stay at the hotel for our son's recent wedding.
We were in suites, condos and regular rooms.
The staff were helpful and attentive.
Dan Witham, in charge of catering was awesome. We had the Rehearsal dinner as well as breakfast for our guests on Sun morning. Every staff member we encountered made it their priority to see that our event was perfect!
November 7, 2013
Rated 2 out of 5 by zmed Too Expensive for what you get
The staff was friendly and helpful. The beds were wonderful, with four pillows and luxurious sheets and comforters.
The disappointment starts with the fact that you have to pay for parking on top of the expensive room rate. The bathroom had awful drop ceiling and no exhaust fan. The towels were rough and small and the toilet paper was the cheap one ply kind. There was not electronic temperature control; you had to play with dials and hope for the best. To top it all, no continental breakfast for the outrageous room charge.
December 7, 2011
Rated 2 out of 5 by chrisg Very disappointed
For the price in that market, incredibly dated and the rooms on the Club level small and cramped when more than 10 people were in it. The Club itself was well staffed but only offered beer and wine for a fee. Breakfast was better.
Parking was across the street, poorly marked while there seemed to be covered parking in the lower level which was never offered.
My wife was disappointed with the cleanliness in the room. The common areas were much better.
Worst room feature was the LOUD A/C unit. Woke us both up all night!!!
July 23, 2012
Rated 5 out of 5 by scampbell228 Best Kept Secret for Wedding Reception
Our daughter was married Oct 12 and decided to do a mini destination wedding in Portsmouth NH. Sheraton Porstmouth Harborside was fabulous. Katryn Treamer was a fantastic wedding coordinator and made every step of the process seamless. The food was incredible and a great value. Can't say enough about the location & accommodations. Everyone raved about the wedding, the food and the ambiance. Definitely 5 Star experience
October 18, 2013
Rated 5 out of 5 by MichelleM Front Desk Staff is Wonderful
Alexandra was on the desk when I called with some confusions for 12 of my guests and she was able to figure out the confusion and was waiting for us at the front desk when we arrived to make sure it went seemless and it did.. She was wonderful. Also the location and the place itself is WONDERFUL
January 13, 2014
Rated 4 out of 5 by Marie9 Love the Club Lounge
We really loved staying on the Club Floor. This was our first time staying at the Sheraton Harborside. Vivien was great. Friendly & personable. Inky was our housekeeper. What a really nice girl. Eager to please.
The only complaint we "both" have is the noise. We could actually hear the TV and in the morning we could hear their alarm clock and heard the woman in the room coughing. We did not have a good nights sleep there at all. Other than that, the hotel is at a great location and the food was really good.
January 4, 2012