Rated 3 out of 5 by JoeVodkaSauce Nice facility, Poor SPG treatment
It seems that the treatment of SPG members is hit or miss lately at a lot of Starwood Hotels. I travel a lot (15-20 nights per month) and recently "re-joined" the SPG program. I was a Platinum for 2 years before I stopped traveling and now am back at the Gold level. It seems everywhere I go there are so many Platinum members that there is noway a Gold member can get any special benefit and several hotels own staff have already made comments to the same. This one in particular denied me a bottle of water in my room. When I called the front desk one evening asking for my complimentary bottle of water I was told, "thats for the first night only." When I further pursued the "water" by stating I was a Gold member I was told by a gentleman (who's name I won't post here) at the desk that evening that They get over 140 Platinum members every Monday and he couldn't help me. That was the first time & last time I will stay at this location. Oh and did I mention the internet didn't work for three days of the 4 I was staying here? At a Hotel located near the heart of Silicon Valley? When we inquired why it wasn't working we were told to walk across the street to another hotel and use their free internet in their lobby.
June 2, 2013
Rated 2 out of 5 by Steelers123 Needs improvement
No acknowledgement of platinum.
No water of coffee replenished in room one day.
February 2, 2013
Rated 1 out of 5 by DeepakMalik03 Worst Hotel in my LifeTime
I am traveling consultant who stays at 200+ nights in hotel.
In summary , this is the worst SPG hotel to stay for Platinums.
You'll never get upgrades, and get excuses for below normal services. I complained to SPG and then stopped staying here.
If you are Platinum and used to SPG, stay at your own risk - worst possible hotel.
October 22, 2013
Rated 3 out of 5 by Alfred150 Great Service!
The best thing that happened at the hotel was the excellent service from the front desk. They took care of our every need. I was disappointed that we were not put on an SPG floor. The staff did bring us the amenities that we should have had as SPG members. I booked this with points and I think my reservation should have been given the same level of consideration as those that paid. My wife and I should have been put on one of the SPG floors from the time it was booked. The room was dated, but it was clean and comfortable. It had a nice flat screen TV. Overall we were satisfied, but it was nothing spectacular. I would stay there again.
June 22, 2014
Rated 1 out of 5 by GMG454 Dissapointed
We called and made a reservation, with a suite. We arrived 10 minutes later and we were told our room was no longer available. We were given the option to downgrade the room, but the charges would stay the same. Finally we were given a downgraded room, and an appropriate discount. Then we get to our room, and the wifi wasnt working. I had a presentation for work the next day, and I needed internet access. After hours of them trying to figure it out, we finally gave up and went to sleep. Not happy.
October 14, 2013
Rated 5 out of 5 by DJ2014 Simply Outstanding staff...!!
Check in and free upgrade to suite were a breeze. The Front Desk staff were very nice and helpful. Called housekeeping for help three times in 15 minutes for three separate requests (my bad). The lady who helped us showed no signs of frustration and had a great smile even after the third time and more...when she left after the third time she asked me to call her if I needed something else!!
June 30, 2014
Rated 1 out of 5 by CambridgeTraveler No Internet, Known Issue, They did not Address
I arrived at 10:30PM, after a cross country flight, I still had work to do. I arrived in my room and discovered there was no internet, tried three devices. Called front desk, they acknowledged they knew of the issue, had been an issue for two weeks. They then forwarded the internet help desk to me, to spend 20 minutes to get one device connected. In this day and age, the internet is as critical as the bed, this hotel failed to meet my basic needs for a 10 hour stay.
October 16, 2013
Rated 5 out of 5 by Dogsaregreat Great Hotel/Service
Clean hotel, professional staff,
July 2, 2014
Rated 1 out of 5 by Madhu Do not stay here
I made a reservation for a king suite via the Sheraton website but when I showed up at the hotel, I was informed that I was "upgraded" to the Cabana Suite as they were all out of the king suites. But the "upgrade" was poor in a number of ways. The "upgrade" compared poorly with even a lot of other Sheraton Category 3 hotels' queen suite.
There was a lot of external noise. Since I was here on business, I was important for me to have a working desk (which wasn't available). The lighting was so poor, I ended up having a headache within an hour of working. When I requested for a brighter light or an extra lamp, they did not have one. My reservation was for 4 days but I ended up checking our in 1 day. The only positive was that they waived the early departure fee.
October 27, 2013
Rated 4 out of 5 by Ben2012 Good location
Convenient location situated near many restaurants.
June 28, 2014
Rated 5 out of 5 by LauraR14 Great staff!
The week of June 2nd, I thought I had left my phone charger in my room and when I returned June 9th, there was not one in lost and found. I could have left it elsewhere, but Charles went out of his way to come knock on my door and give me his personal phone charger for the week. As a person who travels each week and needs their phone, I felt this was above and beyond and I hope he gets recognized. Great service, I enjoy this hotel, especially with staff like that!
June 23, 2014
Rated 2 out of 5 by Jameson33 need to soundproof walls!!!!
Nice location, but there was a dent in one of the queen bed. Not comfortable at all. Upstair neighbor was walking so loud late at night and early morning, so couldn't sleep. Safety was an issue for me. It was nice to have a car port when you get a cabana suite, but anyone can walk up to your door. You only need card key to use the pool, which you can put your arm through the hole and open it that way. Didn't feel safe at all.
June 24, 2014
Rated 5 out of 5 by 365RoadWarrior Management Cares
I was here last week and wrote a review, noting one weakness - tardy food service in the morning in the Lounge, I returned again this week (which shows how much of a concern that "weakness" was) and the tardiness was almost completely eliminated. And another quibble too small to record in my online review was also fixed. Management also followed up with me to make sure things were "right". How often does that happen. Thanks to everyone who cared. I'll be back.
June 21, 2014
Rated 2 out of 5 by Scarlett078 No SPG Benefit
After a long travel and work day I was greatly looking forward to reaching my hotel room. As a gold SPG member I assumed that my room would be clean, comfortable and on an SPG member floor. Boy, was I mistaken! I was told at the front desk that all the SPG member upgrades and floor rooms had been given out to regular guests who just happened to arrive before me. What? I asked what the benefit was of being an SPG member if the rooms were unavailable upon check-in. No response. My room was on the 2nd floor, the carpets were badly stained and the headboard(s) ripped in several places. No amenities usually rewarded to Gold members in room. I had requested a King bed and received 2 Queens. When I travel to this location for business again I will not be going out of my way to stay at this Starwood Property. There is no benefit. I am treated better at a different property down the street where I am not a Gold member.
June 22, 2014
Rated 5 out of 5 by jeff7128 san jose stay
very well managed property
June 23, 2014
Rated 3 out of 5 by Ingot This hotel silence enough.
This hotel is silence enough, for you who wanna enjoy your business trip and get more rest.
June 21, 2014
Rated 4 out of 5 by tennensozai Relaxing stay
I had a mini-getaway weekend in a tower suite. Arrival was fine, as the hotel's located right off the freeway exit and had plenty of parking. The romance package caused a bit of a stir at check-in, since it’s apparently rarely booked. The sparkling wine was delivered, but the chocolate/fruit amenity never came.
Had the bar’s enormous sample platter during happy hour while waiting for +1's late night arrival, so I didn't bother mentioning the forgotten amenity. The bar's atmosphere, prices, drinks, wings, potatoes, and strips (too crispy) were fine. Calamari was a huge letdown. A decent place to hang out, except for spotty wifi coverage. The convenient lobby computers made up for it, although the user interface and printer settings could’ve been better. When we originally booked the hotel, we had planned to pay for the in-room wifi, but we found that the free options were more than adequate.
The suite itself was spacious and comfortable. While the furnishings were 3-star quality, the wear & tear was showing. The separate living room also had a small wet bar with the coffee maker, complimentary & paid water, sink, and a mini-refrigerator. Having the wet bar was very convenient, but the absence of an ice bucket was strange. The furnished balcony was a great feature, even though it faced the freeway and could’ve used some TLC. The Master bedroom had a spacious closet, although it curiously only had 1 bathrobe and lacked a safe. While the nightstands were equipped with power outlets and USB connectors, the suite lacked a work area/desk. Perhaps the dining table in the living room was to serve this purpose, but it lacked any “office” elements. The Master en suite had a long counter with plenty of storage space, making it seem more spacious than a typical hotel bathroom. While it was great for a couple, I’d imagine that families/groups would find the bathroom inconvenient to access from the living room.
The only real “problem” we had was breakfast. Since the package offered room service, we opted for it instead of the restaurant’s buffet. We couldn’t figure out how to apply the vouchers, so after a quick visit to the front desk, the charges were removed. The breakfast fruits, breads, and eggs were spot on, and we made Buck’s Fizz to improve the taste of the sparkling wine. The mountains made a nice backdrop for al fresco dining.
Maybe things would have been better if the staff weren’t painfully unfamiliar of the rate, but it was still a pleasant stay with friendly staff (especially housekeeping). While not a perfect stay by any means, the hotel's staff and solid facilities made the experience enjoyable.
June 22, 2014
Rated 1 out of 5 by Mike101 worst Sheraton I've ever stayed
service was terrible and the staff didn't know what they were doing. room is old and definitely needs renovation to match with its category...not too much choice of food unless you go out...in general, this is definitely not a recommended SPG hotel to stay in the bay area.
March 5, 2014
Rated 4 out of 5 by CemAlbayrak Perfect place
Hotel location is perfect for me. Free wifi, parking, exellent staff and clean rooms are why im selecting this hotel over 10 times till now.
June 15, 2014
Rated 4 out of 5 by 365RoadWarrior Still a solid choice
I've got a client close by, so I spend about 15 weeks a year in the area. Over 25 years, I've moved between a half dozen properties; lately, I've gravitated toward this as my first choice. I'm looking for a place to sleep and to have a workout. Since a tremendous upgrade a few years ago, the fitness center is now good. The rooms continue to be comfortable and functional and, despite the proximity of the freeway, consistently quiet. (I am only familiar with only the standard, non-suite/non-SPG preferred rooms.) The setting is peaceful. Staff is pretty helpful overall; some of them have been there for a number of years. Everything is clean, if not shiny/new. The only "bummer" is that the Club Lounge never quite opens on time, especially in the morning service - a concern to me because I'm always pushed for time. It's gotten better the past year or so, but 6:30AM should mean 6:30AM.
It's a small thing; I'll be back again next week.
June 12, 2014
Rated 1 out of 5 by Name4321 Red tape
This hotel has been spoiled by the number of people they have basically living there week to week. I feel like every time I walk in (on a weekly basis) they've instituted a new policy that makes my life more difficult.
First, I can't book the company rate online, only in person at the hotel.
Then, I can only book for a minimum of THREE nights and I cannot make any changes to my reservation. Seriously?!
January 10, 2013
Rated 5 out of 5 by ajohnmillerii Kimberly Ha
I seldom post a review, particularly just because I was happy with my stay...that is an expectation that I have when at an SPG property. I am writing this review because of the outstanding service and professionalism Kimberly Ha provided to us during this stay. She went that extra step to make our stay so much more like being at home and surrounded by friends and family. I hope you make sure she gets the recognition that she deserves and positive reinforcement for being the warm professional that she is!
April 23, 2014
Rated 4 out of 5 by Jem912 will definitely come back when in the area
We stayed at Sheraton SanJose (in Milpitas) for 2 nights visiting families. The hotel is conviniently located 7 miles from Great Mall with abundant shopping and restaurants. Easy find off 101 on a quiet street. Must have a car to explore surrounding areas. Public trans is not so easily accessible. We were greeted with a warm smile, friendly and professional staff. They recognized our SPG Gold and gave us an upgrade to a suite, pool side veiw and a late check out -- made us feel valued. The suite has seperate bedroom and a living area, fridge, complimentary bottled water and microwave. The only thing missing is coffee/tea maker. You must pay for in-room WiFi but free in the lobby. Suite is clean, super comfortable, modern decor, spacious and the bed is heavenly comfortable. The common areas, hallways, lobby are well maintained with elegant decor. We will definitely come back whenever in town. Really impressed with the staff at this Hotel -- I was at the lobby waiting for someone and just observing how they handle each visitor -- they were friendly, courteous and kind. They made me smile . . . great Job !
June 11, 2014
Rated 5 out of 5 by ecsharp Only place I want to stay in San Jose
The staff is great, particularly Valerie and Ryan (Monday night front-desk staff). They show so much professionalism mixed with casual familiarity that it makes me feel more at home when I arrive. Always greet me with a smile, help me explore different options/promotions with SPG, make sure I'm well taken care of, and give me tips on things to do in SJC.
May 10, 2013
Rated 5 out of 5 by Christina333 A perfect stay!
Everything was perfect about my stay. The food was great, the staff is always friendly and very hospitable and the facility is gorgeous.
June 9, 2014
Rated 5 out of 5 by britelite61 One of the BEST Westins for service!
We came just as a night before and night after trip to Kauai. Frankly, the service was better than the resort in Princeville. I'm coming back as my place to stay when visiting San Jose!
May 12, 2012
Rated 3 out of 5 by homeawayfromhome Improvement Needed
I like the staff at this hotel for the most part but find some more accommodating than others. I understand there are many platinums who travel the san jose area but I don't enjoy my Platinum status being demeaned as one of "many". When an SPG floor can't be accommodated, I think at the very lease the amenities should already be set up in the room (shower gel, loofah, robe, etc.) instead of me having to ask for it after being put on a non-SPG floor. Also, the internet connection is poor for the past months I've stayed there. If the target clientele is business travelers, why is this necessary amenity such a pain to connect to? Please strongly consider an improvement in these areas. Thank you!
October 18, 2013
Rated 5 out of 5 by Traveller16 Exceptional
I arrived late in the evening and departed early the next morning. In the eight hours I was at this hotel, the staff made me feel as at home than I felt during numerous stays at a St. Regis (which prides itself on such service) earlier this year. This is a nice Sheraton property with exceptionally good service.
June 2, 2014
Rated 5 out of 5 by Roxy99 Great transformation - great vibe
this was not the greatest place to stay previously, mediocre property, uninspired service, kind of blah, but convenient for Milpitas meetings
Something happened - all the staff humming - - great vibe happening, made you feel very welcome.
Gym transformed - very good.
Club lounge small but superb, again the fellow there was very pleasant and helfpul.
Bar: joined by colleague for wine tastings - great idea; could use some healthier app options.
My room actually not the greatest - was cold, heat was not working and the TV was not working, but still left with a great feeling about hotel, and when I noted the room issues on departure, they were genuinely concerned.
Someone is managing this property superbly well.
December 31, 2012
Rated 5 out of 5 by JKuser Excellent Customer service....
I have stayed here maybe 3-4 times last year. I can not say enough of how much I appreciate the customer service here, from Angel to Hannah to Ryan and everyone else! Thanks You, every time I stay here Im extremely happy with the service. I am plat and I do get recognized for it, but I do have some small issues. Why is the breakfast in the lounge so bad? What happened to snacks? Please just issue breakfast passes to the restaurant and trail mix or rice crackers for snacks. My room was fully functional except my tv had issues and all the lamps were unplugged.
November 25, 2013