Rated 2 out of 5 by Robot Disappointment
Returned from trip would be arriving late and had a layover in TO thought it would special to stay at airport,so book with credit card concierge to get "Paltinum Experience"(paid full fare - not booked via online discount company- so expected good things and was told room upgrade and wifi included- nice) on arrival told room upgrade and "platinum experience" not there. regular room on 4th floor (ok)- checked in 11pm just wanted to review emails and go to sleep- called told wifi not included (reservation in black and white said differcent -ok) so went to sleep had to leave at 6am wokeup around 1 thought something wrong heating system - kept cycling on-off- it was a train outside window every 5 minutes(?) - no warning by hotel too late to change room, so that is why DISAPPOINTMENT. Again, some communication breakdown somewhere, I didnt book on discount online site. Booked on with credit card conceirge and paid full rate (nearby hotels are alot cheaper by 1/2 to 2/3) to get "Platinum experience" - the only value is proximity save your money stay off site or downtown the traveltime is worth it. I have stayed at many SPG hotels high percentage were excellent this one missed the mark,
March 8, 2014
Rated 5 out of 5 by ronaldf Hotel has a great Gym
The gym is exceptional... the steam room is outstanding... there are not many hotels that offer a steam room and spa at the aame time... and thepool is great... and all very clean and sanitary...
February 23, 2014
Rated 5 out of 5 by Gink Convenient-satisfying
The review title says everything
March 7, 2014
Rated 5 out of 5 by Richard137 Ideal Hotel
Great hotel, with good facilities, the beds are so comfortable you don't want to get up, and with the staff are very attentive to your needs, it set a very high standard and made the hotel perfect as an ambassador of Canada
March 6, 2014
Rated 4 out of 5 by painlesspat Easy access from the airport
Great place for a stopover between flights. The shuttle tram runs 24x7. Kitchen is open late which is absolutely essential for a business traveler. Room was comfortable and quiet.
March 5, 2014
Rated 5 out of 5 by Partners EVP/COO
Very convenient to airport and highly professional service.
March 5, 2014
Rated 5 out of 5 by Wink1013 Great Stay
What a great hotel. Very clean and great location as well. Will stay again for sure
March 5, 2014
Rated 5 out of 5 by TK68 I now know what it is like to sleep on a cloud! Yummy!
I can not express enough how wonderful our stay was. The staff was exceptional, my bed was heavenly and I can not wait to come back next year to stay. I have recommended your hotel to my friends who are travelling and they too have had a positive experience. Many thanks to all of you.
March 4, 2014
Rated 2 out of 5 by NotEnoughCareTaken Room leanliness leaves much to be desired
Not enough attention being paid to room cleanliness; we found torn-up scraps of paper littering the floor, last guest's soiled sox left in the corner, bathtub exterior was rust stained.
March 4, 2014
Rated 5 out of 5 by SusiQ Great location to airport
Rooms were clean and comfortable, the proximity to airport is a plus, in addition to available parking in covered garage
March 4, 2014
Rated 4 out of 5 by Hermit great location before or on arrival
great access to the airport and all the luxuries of SPG
March 4, 2014
Rated 5 out of 5 by Castries This hotel is so convenient
Great place to stay the night before and/or after a flight. Staff and facilities are excellent. Bar and restaurant offer a fine menu and good service. Quick and convenient access to the terminals by train...literally in less than 5 minutes.
February 17, 2014
Rated 2 out of 5 by Grover Feb 16/14 Overnight Stay
Arrived Feb 16/14 & booked this room due to it's close location to airport. Only one elevator was working & line ups were large. The breakfast was included but the restaurant didn't open early enough for us to take advantage of it. An extra charge of $7.77 was applied for marketing? This was not explained during the check-in. For the cost & poor service/facilities, I would not recommend this location.
March 1, 2014
Rated 5 out of 5 by Yogi60 This hotel is so convenient
Love this hotel. So conveniently located, lovely ambiance, quiet well appointed rooms. WiFi should be included in the price of the rooms.
March 3, 2014
Rated 4 out of 5 by AFS685 Great for Meetings
I have been to this hotel for meetings many times, and apart from the convenience of the location, I must commend the management and staff for the high level of service and attention provided to ensure that the needs of meeting attendees are well met.
March 2, 2014
Rated 5 out of 5 by spgguest2014 great comfort
great meeting facility. extremely comfortable. great food.
March 3, 2014
Rated 5 out of 5 by Darla58 This hotel's location is very convenient!
When you need a comfortable room for a brief overnight stay, this place fits the bill!
We are only in the room for approx. 4-6 hours but it meets our needs perfectly.
A wonderful bed, a hot shower, a cup of coffee in the morning and you are out the door to catch your connecting flight. I was somewhat disappointed that I couldn't have free wifi to check in with my family at home, but I know that it is always about the almighty dollar.....I can delay that aspect now that I am close to retirement. Having said that, maybe this is something that needs to be addressed?
Aside from that...check-in was prompt and I especially like not having to stand in a queue to check-out and access my bill in the morning. Much improved since my last stay....thanks so much!
February 10, 2014
Rated 2 out of 5 by Yaatri Way past expiry date
The hotel is rather tired looking and way too dated. Bathrooms are very uninviting, and toiletries offered are rather basic for a 5-star hotel. Towels are old and thinning. You can see through the middle of the towel. It is embarrassing that a hotel this poor quality is situated at the Pearson Airport. In-room dining choices are rather poor and few for vegetarians. Dining choices in the hotel restaurant are equally poor for the vegetarians. Platinum level means nothing at this hotel. Staff never acknowledges at check-in, and room upgrades are never offered.
February 8, 2014
Rated 4 out of 5 by Tony23 This hotel offers a great sleep!
Pillows and bed were amazingly comfortable. Overall cleanliness of hall and room were so so. Proximity to airport can't be beat. Resolving a few basic maintenance issues would add to overall impression of hotel: functioning escalator and two operable elevators. Would still recommend hotel to anyone seeking a comfortable nights stay.
February 28, 2014
Rated 4 out of 5 by FamilyWoman Convenient and Efficient
This hotel was the perfect choice for my 5-person family. Being at the airport and having parking on site meant no shuttles, no lugging around heavy gear and kids, and a more relaxed and peaceful lead-in to our flight. The hotel room and hallways had a bit of an out-dated feel and perhaps the upholstery could use a cleaning or update, but the beds were excellent.
February 26, 2014
Rated 1 out of 5 by JohnBoard Noisy and poor customer service, billing nightmare
I stayed in Club Floor room, that in fact was very small. My rate included free wifi. At check in, the clerk reiterated that I had free wifi. Yet on checkout, my bill included a wifi charge of $16. I have been on the phone long distance at my expense to Starwood, rerouted there even though I called the hotel directly, and it has been days later and more phone calls and emails and still no action or even basic awareness of the problem at their end. Atrocious and unacceptable customer service. And it was extremely noisy all night in the hallways with parties, and a 40 minute fire alarm. I will never stay at this property again.
February 13, 2014
Rated 5 out of 5 by Travelmom2014 Overnight stay
I came for a meeting, arriving at 9:30pm. I was put on the executive floor so was able to grab a snack. The room was comfortable and I got all my work done. One of the elevators is under construction but did not affect me. We were in meeting rooms on the first floor and they were fine and the food supplied was excellent
February 8, 2014
Rated 4 out of 5 by Piker99 Super convenient hotel when travelling!
Great place to spend the night before heading out on a trip the next morning! Rooms are bit dated and in need of upgrades but clean and comfortable nonetheless. I'd come back!
February 25, 2014
Rated 5 out of 5 by Phantomflight Features
At airport, very convenient for early morning travel. Pleasant surroundings. Club room breakfast food, excellent
February 24, 2014
Rated 4 out of 5 by Katfrages The room was quiet and clean
I appreciate that there are great room darkening drapes and that the room was quiet.
Only issue was that the television picture was not working in the morning
February 24, 2014
Rated 5 out of 5 by mom4ever This hotel is great when travelling
We stayed at the hotel the night before we were to fly out to start our vacation. It is very convenient and easy to check in and out and the ammenities to get you back and forth to the airport are excellent. Their pool was nice, unfortunately during our stay the hot tub was out of order. Nice bar/ restaurant but a bit on the pricey side, nice to get the discount with your membership card.
February 3, 2014
Rated 3 out of 5 by JamesCB Alarm!
Alarm went off in the night and I appreciate there is a protocol, it went off long after the issue (alarm reset) was complete
February 22, 2014
Rated 5 out of 5 by sdstph Great hotel at the airporrt
Really nice hotel...for a hotel located at the airport. Very busy when I checked so when I called to get a wakeup call no one picked up. Minor problem...everything else was great!
February 1, 2014
Rated 5 out of 5 by bjsabina EXCELLENT HOTEL, EXCELLENT STAFF, EXCELLENT SERVICE
My title pretty much sums up this hotel. It has a warm welcoming atmosphere and is small enough that the staff go above and beyond to provide personalized service. They make me feel like this is my second home whenever I stay. Their service is prompt and responsive to anything you need.
It is so convenient if you are flying in or out of the the airport; you don't even have to go outside in order to enter the hotel.
I always look forward to my stays at the Gateway and look forward to seeing the staff that are always so welcoming.
January 7, 2012
Rated 5 out of 5 by brenda02 last minute booking/bereavement
I do not know the name of the lady who we spoke to....wish I did. Myself and cousin travelling because my mom passed away the day before , we had been half way home and had to turn around ,back to toronto, because of weather. There were a lot of other things to deal with once we got back at midnight, including rebooking, and we managed to get my brother out at 8:30.that morning but we had to wait until 9:00 that night. we were so tired, spoke to this lady at your hotel and she was so nice and so helpful. Gave us a room until 6 pm with breakfast and evening snacks......she was wonderful and I hope all your staff is half as helpful and accommodating as she was, especially with what we were dealing with and our exhaustion. thank you so much.
January 20, 2014