Rated 1 out of 5 by 2015disappointed Would not stay here again
I was travelling with my wife and two small children, ages 11 months and 2 years. We were on our way to Jamaica and planned to break up the trip with overnights in Toronto on the way to and from to minimize the risk of a child meltdown on an otherwise long travel day. I had booked a deluxe room online and followed up with a phone call to ensure the hotel was aware we weren't arriving until about 11 pm (I'm a bit OCD and didn't want to risk a chance of our room potentially being given away#.
However when we arrived at around 11 pm I was told our room was not ready...at 11 pm. I told them just to get us into any room #the kids were tired) and they found a standard room for us, which ended up working out as we could fit my daughters travel crib in the front hallway.
I few days later I received an email from the hotel apologizing for the inconvenience and stating that they were 'extending a room adjustment'..ie charging me for the smaller room they gave me instead of the larger room I booked and they didn't have ready . They did not offer a discount or any other form of compensation.
We don't do a lot of travelling but any hotel that can't have a room ready at 11 pm has a problem, especially an airport hotel where guests are coming and going at atypical times. That being said mistakes happen and this was a golden opportunity for the hotel to take the initiative and offer us some form of compensation to make us feel liked valued customers. When they did not I cancelled our return reservation and we stayed at a nearby hotel instead.
April 22, 2015
Rated 3 out of 5 by Susisports Convenient for traveling
The hotel is fine, however, it can be noisy because of the proximity to the airport and the number of travelers staying there. I ate in the restaurant and the prices were outrageously high for the (poor) quality of food. I was astonished at the price of a 6 oz glass of wine ($15 and up). would not recommend eating there! the bar was too noisy.
April 20, 2015
Rated 2 out of 5 by Staycation Needs improvement
Simply, I was not greeted as a Platinum member on arrival, the coffee machine in the room had not been cleaned out and was disgusting with old residue of coffee, there was no fridge in the room and when they brought the fridge up it was huge and they plugged it in to the wall as opposed to having it inside the desk as usual with other properties ( it took up room space). The bed was very comfortable. I will not stay here again, I will drive farther away just be acknowledged as a Platinum member and a truly clean and functional room.
April 8, 2015
Rated 5 out of 5 by simba11 Great location and hotel is beautiful
It is great to stay in a hotel adjacent to an airport, but for this hotel to uphold high standards and offer great facilities is wonderful.
April 6, 2015
Rated 2 out of 5 by Bruny Noisy
I requested a quiet room and was told the hotel was not busy. I was only there for an overnight sleep. I was dismayed to be woken at 4 am by my neighbours wake up call and a screaming baby. This lasted approximately 1 hour.
I had barely been back to sleep when my wake up call came.
The staff where apologetic, of course, but said they had no control.
Flight crew stay at this hotel and I am sure they receive a guarantee of quiet.
I am returning from 2 weeks of vacation and am very tired. Very poor show from the hotel.
April 5, 2015
Rated 4 out of 5 by HCRK Excellent location adjacent to Terminal 3
Excellent airport hotel. Stayed here on a number of occasions whenever I have a very early flight. Extremely convenient location allowing you to walk right into Terminal 3. The staff is friendly and accommodating. Recommended!!
March 12, 2015
Rated 3 out of 5 by Absolute Closest Option to the Airport, Average Facilities
I’ve stayed at this location a few times, but only when I either have an overnight between flights, or a flight delay. It’s one of two hotels directly on the airport monorail, which makes it very convenient - no shuttles needed. It’s also directly connected to T3, although all Star Alliance flights leave from T1.
First entry is a little confusing - the lobby is on an upper floor, and a few times I’ve seen people wandering around confused when they first enter from the bridge. I find it to be a busier lobby than a lot of other properties, where it can take time for you to be helped, but that comes with an airport. Staff were average, I didn’t really flag it as having any level exceeding what I would expect.
The hotel is quite large, and some rooms can be a bit of a walk from the elevator. Rooms are average, with a view of the airport or of a parking lot - you’re not staying here for that aspect.
It also has a gym with limited amenities, a little less than I would expect from a Sheraton, but there is limited space. It does have a nice pool and a very large hot tub though, open 24/7. Every time I stay here make sure to jump into it, to relax after a long day of travel.
All in all, it’s a good choice if you can find a deal, otherwise locations a shuttle trip away may be cheaper.
February 16, 2015
Rated 5 out of 5 by Elizabeth747 Pooja Sharma
She went above and beyond to provide me with extra speacial service. My visit previously was not as great as normal thus she went out of her way to ensure I had a plesant stay on my return!
February 16, 2015
Rated 5 out of 5 by Kazzy62 Great hotel for layover between flights.
Has every amenitiy needed to get some rest between flights.....quiet room, very comfortable bed, great shower, restaurants. Highly recommend.
February 9, 2015
Rated 5 out of 5 by Michelle1477 Great Stay!!!!
Having just returned from my holiday I wanted to give you some feedback that I am hoping you will share with your staff. My family and I thoroughly enjoyed our experience at your hotel and the efficient and pleasant service that we received. The amenities and personal touches added to the experience and the personal preferences stocked in my room as well as a personal letter from the manager were very much appreciated and enjoyed. We are all looking forward to our next stay at the Sheraton Gateway and I will be sure to mention to my colleagues about our positive and enjoyable stay.
Regards and thank you for all of your and the staff's hard work.
February 5, 2015
Rated 5 out of 5 by Thumbtackhead My new hoel of choice near YYZ
As a frequent traveler to Mississauga, I have made the Sheraton gateway my hotel of choice because of the courteous service I receive and the great facilities. The rooms are great, pillows just right and lots of water pressure in the shower. The fitness center is a real draw for me as the larger number of treadmills (which are always in working order) ensures that I don't have to wait to exercise. The Sheraton staff always provide a warm welcome after a long day at work or travel.
January 15, 2015
Rated 3 out of 5 by Albinoni cold in room and not smooth in restaurants
ac not work well and cold in room or too windy. staff of restaurants override his words on my requests. could not tell them what i wanted
January 15, 2015
Rated 5 out of 5 by Suzy50 Amazing Customer Service to Weary Travellers!!
After a challenging travel day with flight cancellations, lost luggage, re-routing and no where to stay when we arrived the Sheraton came through. We were greeted by a warm and helpful desk clerk who at 1:30 am found us a delightful room for myself and two children.He was kind, understanding and even gave us toothbrushes and toothpaste!!
Thanks so much!
January 13, 2015
Rated 5 out of 5 by bobby56 Excellent in every way
The staff are very accommodating, and the hotel facilities are excellent. I really enjoy climing off my longhaul flight and into bed at the hotel.
January 6, 2015
Rated 1 out of 5 by DON43 A wasted Suite Nights Award
This was a one-night stopover on an 11 day roadtrip and all we really wanted was a good nights sleep. We had used a Suite Nights Award for this stay and were assigned a suite on the 6th floor at the end of the West wing. The room overlooked the airport (Terminal 3). I did ask at check-in whether there were any suites on the 8th floor (Club Floor) but was told there were none. I asked again whether there were none or whether there were none that were available. I was told, again, there were none. This later proved to be not correct.The room (663) had a slight musty smell on entry. The room was reasonably spacious but had a rather tired look. The same could be said of what we saw along the whole 6th floor. We were pleased, however, to see that the 6th floor was designated a "Quiet Floor". We made a short visit to the Club Lounge for a soft drink and snack. Reasonable selection of food. Only distraction was a young boy, who should have been somewhere else at that time in the evening. Then we come to the nightmare part. We went to bed fairly early since we had been doing quite a bit of travelling. It was hard to sleep because of the exterior noise which was there throughout the night including 2, 3 and 4am. First was the noise from the Monorail which was essentially right outside our windows (a long expanse of windows because it was a suite). The windows had poor sound insulation. Also there was a beeping sound of some unknown vehicles which was on-and-off all night. My wife and I were up and down all night. When we got up in the morning, we were both tired out. I called the Front Desk and eventually talked to the Duty person and explained what had happened. I was told that our problem was a common problem with these suites and that many of their guests preferred rooms facing away from the monorail. The only suites that did not face the monorail were on the Club Floor and these were not assigned on the basis of a Suite Nights Award. I asked the question: "Why were we not told about the noise problem at check in?" I was offered 2000 Starpoints compensation which I considered an insult (it would not even get me one night at a level 2 Starwood property. We then went to breakfast in the Club Lounge. Excellent service and a nice, lighter, breakfast. On Check Out I had a discussion with the Operations Manager. He asked what he could do to compensate me for the troubles. First of all, I wanted my Suites Night Award back for re-use. He said this could not be done (Starwood policy?). If it is Starwood policy, it should be changed. I told him that once when we had a similar bad experience at a Westin, we had been credited with the charges for one night and received some extra Starpoints. I later received an e-mail from him to confirm that he had reversed our charges for the one night. As far as I can see from my SPG file, I have not received any Starpoints at all for this stay. Based on this visit, I can not recommend this hotel.
January 4, 2015
Rated 5 out of 5 by addy05 nye family fun
We have stayed here before on new years and other special events. Pooja sharma made our stay fantastic especially the two kids. She was able to have some special airport bags and their favourite snacks to make their stay much more special. Truly vip members. They felt great. Suraj in the club lounge made it wonderful for all of us as well customizing things for the kids and being ever so professional. Thanks again for a great stay. See you again soon for a romantic valentine's stay.
January 1, 2015
Rated 5 out of 5 by FullStop2 Stuck in Toronto
When all flights out were cancelled due to the snowstorm, I was able to get a room at this hotel. The staff was very friendly and helpful which helped turn a very stressful situation into the best possible situation for me. Thank you.
December 25, 2014
Rated 4 out of 5 by canuckle closest to the airport
This hotel is located across from Terminal 3 and easily accessible by train from Term 1 (there is no hotel attached to Terminal 1). The hotel has great views of the runway and a super friendly lounge attendant who is there to make sure their guests are well treated and are aware of the lounge benefits to be offered.
The staff were friendly on my visit and I would use it again (been there many times).
My only criticism was the poor water flow. The water in the shower and bath was very low, in fact the shower was quite poor in quality (salt stained showerhead and very low water flow).
December 4, 2014
Rated 5 out of 5 by inhn Parking
Parking should be cheaper with a stay,and a deal should be made for a week of parking at a rate of 50% of the current $120 fee.
December 1, 2014
Rated 1 out of 5 by zippe bed was full of cigarette smoke
Couldn't sleep because the bed was so smokey
November 29, 2014
Rated 4 out of 5 by Olivia888 Rooms need upgrade
The stay was comfortable and the bed was great. I was expecting the room to be more up-to-date. I think the room needs an up-lift to make it more modern and brighter. Other than that, everything was as expected.
November 27, 2014
Rated 4 out of 5 by Stevetex71 Very nice hotel
Very nice hotel and everyone is very friendly.
November 25, 2014
Rated 2 out of 5 by BCtraveller25 adequate hotel
bit dated and in need of upgrades
Convenience to airport is its redeeming characteristic
November 25, 2014
Rated 2 out of 5 by NoThankYou99 Not the room I paid for
I seldom make comments but this was not what I paid for. Not coming back and not recommending it to my peers
November 23, 2014
Rated 5 out of 5 by leemm wonderful start to our holiday
We need to stay over to get to our holiday destination. The Sheraton is wonderful, This year we took our parents with us and they loved their room and the comfort.
November 22, 2014
Rated 5 out of 5 by StormWarrior Updated Hotel with outdated features
The hotel room had very a comfortable bed, and room, however next generation amenities where lacking, at times I found the Wi-Fi was very congested, specifically when we tried to use it during the conference. I also found the use of a fridge in the room, solely to stock purchasable items a little outdated, and feared touching anything due to stock dates.
I was however greeted by a spectacular group of staff, who worked very hard to make my stay enjoyable. Which is always hard during a work event.
November 20, 2014
Rated 5 out of 5 by CP001 Quiet. Convenient. Inflexible kitchen
Kudos on the quiet room on the quiet floor - thanks for that! After being up for 24 hours it was really welcome!
However the lunch-for-breakfast was NOT welcome. After getting up at the unusual time of 11:10am I was hanging for an omelette. I was told the kitchen stops breakfast at 10:30. Dealing with international travellers I would expect that the kitchen should adapt accordingly.
Really, how hard would it be to make an omelette at ANY hour?
November 20, 2014
Rated 4 out of 5 by Smook Covenient For an early flight
Hotel is almost in the airport terminal. Easy to reach and specially when you have a 6am flight. Hotel is well equipped. The 8th floor is the club floor where I stayed. Rooms are good and the club lounge is nice with good food. Did not try the breakfast as I had to leave early.
November 18, 2014
Rated 4 out of 5 by kdf1 Great Hotel
This hotel is great for those travellers making overnight/early morning connections or just to arrange meeting facilities for attendees flying in from different locations.
November 16, 2014
Rated 4 out of 5 by Ebak1234 Great stay
I was recognized as an SPG member, thanked for my business, asked if I needed a late check out. Nice quick salad/soup dinner - asked for a napkin to take the bar mix upstairs. Server brought me a paper cup and gave me a nice scoop of the mix. Would love to see some updating to the F F & E, and amenities are a bit dated. Service more than makes up for that.
November 14, 2014