Rated 5 out of 5 by sailorWayne Exception Service
The Sheraton went over the top to look after the needs of my conference and attendees. The rooms were above par, the restaurant and service were as always superb.
Rosario from the front desk made our stay. My very large group (comprising of several "Prima-Donnas") checked in at one time. She went out of her way to swifty process the group's check-in, leaving the grumpiest of my group with a smile on their face.
We will most certainly be planning our next event at the Sheraton Gateway at Toronto Airport.
May 25, 2012
Rated 5 out of 5 by IC08 Comfortable Rooms and Excellent Staff!
I stayed at the Gateway on and off for business between November 2011 and March 2012. From the day we arrived to the day we left we were always taken care of extremely well. The front desk, housekeeping and meeting staff were all courteous, attentive and very friendly. I was also truly impressed by the conventions and sales staff that would constantly go above and beyond to meet our needs.
The rooms themselves are very nice as well. They are comfortable, quiet and well laid out. I was actually surprised how quiet the hotel was considering it is located on airport property adjacent to Terminal 3. I never noticed any airplane noise and the lobby was never too crowded.
Overall, I would never hesitate to book another meeting at the Gateway and would surely recommend it to anyone looking for meeting space and/or guest rooms at the airport.
March 23, 2012
Rated 5 out of 5 by Calgary99 Sheraton Toronto Airport - great
The Sheraton Gateway at Toronto airport is very good and very handy. I stayed there with an airline cancellation and expected a bad room. As platinum status, I got upgraded to a very nice room.
only comment that is probably airport caused (and not hotel) is the signage is not very good so you really have to watch carefully as the signs are small. the directions leads to a carpark and it is not easy to see the left turn sign to the hotel.
June 11, 2012
Rated 5 out of 5 by Glen I Love this place!!
I have stayed at this Property 5-6 times since becoming an SPG Member. Usually a stay over before a vacation, and it's always a great way to start to our Holiday. From amazing service in the Bar to great front desk service. I did have a problem with one of my stays but the Hotel Manager contacted me immediately and the problem was rectified. I currently have a reservation booked for February and I can't wait!!!
January 15, 2012
Rated 1 out of 5 by DON43 A wasted Suite Nights Award
This was a one-night stopover on an 11 day roadtrip and all we really wanted was a good nights sleep. We had used a Suite Nights Award for this stay and were assigned a suite on the 6th floor at the end of the West wing. The room overlooked the airport (Terminal 3). I did ask at check-in whether there were any suites on the 8th floor (Club Floor) but was told there were none. I asked again whether there were none or whether there were none that were available. I was told, again, there were none. This later proved to be not correct.The room (663) had a slight musty smell on entry. The room was reasonably spacious but had a rather tired look. The same could be said of what we saw along the whole 6th floor. We were pleased, however, to see that the 6th floor was designated a "Quiet Floor". We made a short visit to the Club Lounge for a soft drink and snack. Reasonable selection of food. Only distraction was a young boy, who should have been somewhere else at that time in the evening. Then we come to the nightmare part. We went to bed fairly early since we had been doing quite a bit of travelling. It was hard to sleep because of the exterior noise which was there throughout the night including 2, 3 and 4am. First was the noise from the Monorail which was essentially right outside our windows (a long expanse of windows because it was a suite). The windows had poor sound insulation. Also there was a beeping sound of some unknown vehicles which was on-and-off all night. My wife and I were up and down all night. When we got up in the morning, we were both tired out. I called the Front Desk and eventually talked to the Duty person and explained what had happened. I was told that our problem was a common problem with these suites and that many of their guests preferred rooms facing away from the monorail. The only suites that did not face the monorail were on the Club Floor and these were not assigned on the basis of a Suite Nights Award. I asked the question: "Why were we not told about the noise problem at check in?" I was offered 2000 Starpoints compensation which I considered an insult (it would not even get me one night at a level 2 Starwood property. We then went to breakfast in the Club Lounge. Excellent service and a nice, lighter, breakfast. On Check Out I had a discussion with the Operations Manager. He asked what he could do to compensate me for the troubles. First of all, I wanted my Suites Night Award back for re-use. He said this could not be done (Starwood policy?). If it is Starwood policy, it should be changed. I told him that once when we had a similar bad experience at a Westin, we had been credited with the charges for one night and received some extra Starpoints. I later received an e-mail from him to confirm that he had reversed our charges for the one night. As far as I can see from my SPG file, I have not received any Starpoints at all for this stay. Based on this visit, I can not recommend this hotel.
January 4, 2015
Rated 5 out of 5 by Rathwell38 Exceptional
Very convenient airport location and an easy walk over for your flights allowing for a little extra sleep. Great staff, clean luxurious rooms and an easy upgrade to the Club experience. We enjoyed the upgrade, the appetizers at night and the wonderful breakfast. We had three rooms for the family, our adult children enjoyed the pool and hot tub. Fun basic travel shopping and basic restaurant options (Tim's and Swiss Chalet) at the Airport also a bonus. Would definitely recommend this hotel and we will definitely be repeat customers. Would not do a park'n fly or stay anywhere else when using the Toronto Airport!
February 26, 2012
Rated 5 out of 5 by Mortgagepro Convenience and Comfort
Stayed here on the outgoing leg of a trip and on the return to a connection.Walk to your flight and walk from baggage claim right to your room.
Came in on a Sunday at midnight and cudo's to the convenience store operator who was open until one.Needed some snacks and some refreshments as room service was closed at 1:00 and here he was still open.
Nice restaurant we enjoyed on the outgoing leg.
Room was specious,comfortable and great bed.
I won't stay anywhere else now.
I fly out of Kingston to avoid the stressful drive to TO and back .The coordination of coming in the night before a flight and being able to sleepover refreshed on the return,especially with a late arrival,was perfect.
March 8, 2012
Rated 5 out of 5 by clifroy Excellent housekeeping & maintenance
I stay at this hotel almost every week for one night. I am impressed with the cleanliness of the rooms and public areas and the upkeep of the facility. Every week I know exactly what I can expect in the room and I am never disappointed. Consistency is important for a frequent traveller and this hotel never disappoints.It is well maintained and managed and I always recommend this hotel to anyone who is travelling through Toronto.
January 16, 2012
Rated 5 out of 5 by Tom56 Home away from home
I have stayed at the Sheraton Gateway in Toronto in excess of 150 nights a year for the past 3 years for business purposes. The staff, from room attendants to wait staff, front desk staff through to the general manager are extremely attentive and accomodating, very friendly and make every stay enjoyable. The facilities are well maintained and very functional. The restaurant and club lounge have excellent selections of very good food. I would recommend this hotel to any traveller and have referred it internally within our company for a site for conferences. It feels like a second home to me.
January 7, 2012
Rated 5 out of 5 by FullStop2 Stuck in Toronto
When all flights out were cancelled due to the snowstorm, I was able to get a room at this hotel. The staff was very friendly and helpful which helped turn a very stressful situation into the best possible situation for me. Thank you.
December 25, 2014
Rated 5 out of 5 by CP001 Quiet. Convenient. Inflexible kitchen
Kudos on the quiet room on the quiet floor - thanks for that! After being up for 24 hours it was really welcome!
However the lunch-for-breakfast was NOT welcome. After getting up at the unusual time of 11:10am I was hanging for an omelette. I was told the kitchen stops breakfast at 10:30. Dealing with international travellers I would expect that the kitchen should adapt accordingly.
Really, how hard would it be to make an omelette at ANY hour?
November 20, 2014
Rated 2 out of 5 by Yaatri Way past expiry date
The hotel is rather tired looking and way too dated. Bathrooms are very uninviting, and toiletries offered are rather basic for a 5-star hotel. Towels are old and thinning. You can see through the middle of the towel. It is embarrassing that a hotel this poor quality is situated at the Pearson Airport. In-room dining choices are rather poor and few for vegetarians. Dining choices in the hotel restaurant are equally poor for the vegetarians. Platinum level means nothing at this hotel. Staff never acknowledges at check-in, and room upgrades are never offered.
February 8, 2014
Rated 5 out of 5 by ROCNY Lost Ring Found !!!
I stayed at the hotel 8/15 before flying out of town for 2 weeks 8/16. Walking down the jet way to my flight/plane I realized a ring of mine was missing. I figured left it on the dresser by the TV in my hast to catch a very early morning flight. I called the hotel from the plane before takeoff. In that it was 6:30am Lost and Found/Housekeeping was not open yet. I called back 2 hours later, reached a manager in housekeeping who said they'd go directly to the room. Within half an hour I received a return call. The ring was in found and in their safe. The hotel shipped it to my office for pickup when I returned home. Bravo!! Bravo!! Bravo!!
August 31, 2014
Rated 1 out of 5 by JohnBoard Noisy and poor customer service, billing nightmare
I stayed in Club Floor room, that in fact was very small. My rate included free wifi. At check in, the clerk reiterated that I had free wifi. Yet on checkout, my bill included a wifi charge of $16. I have been on the phone long distance at my expense to Starwood, rerouted there even though I called the hotel directly, and it has been days later and more phone calls and emails and still no action or even basic awareness of the problem at their end. Atrocious and unacceptable customer service. And it was extremely noisy all night in the hallways with parties, and a 40 minute fire alarm. I will never stay at this property again.
February 13, 2014
Rated 3 out of 5 by dave1962 Convenient
You can't beat the location. Great home base while on the road. Restaurant staff actually provide thoughtful service (suggesting putting two table together in a sunny location so we could stretch out and read the newspaper while eating) which made for a very enjoyable Saturday brunch for my girlfriend and me.
Rooms had a strange smell - that to me smelled like mold.
Was a bit surprised that front desk staff sent us on a run around to get to car rental in parking garage (through airport and outside (in winter, twice) dragging luggage - when we actually could have used the elevator from the lobby right into the garage where the rental stands are located. A total mystery! Staff should be made - as part of their indoctrination to LIVE the traveller experience. Dragging luggage through a crowded pre-Christmas airport is not much fun. Particularly irritating when you find out you didn't have to.
December 20, 2011
Rated 5 out of 5 by 44guest33 Fabulous Staff
We stayed at the hotel over a year ago for just one night, but I wanted to make sure to thank both Jeffrey and Abdul for making our stay great. I had jotted their names down last year and just found the card I had written it on! One of our children has epilepsy, is on a special diet and at the time was have a really rough time--Both Abdul and Jeffrey went out of their way to make sure that he could eat the breakfast and even packed a meal for him (and his cousins!) for the flight we had to go to early in the morning. Their kindness and helpfulness really went above and beyond! Please make sure to give them credit for this, even if this review is coming in late!!!!!
May 7, 2014
Rated 5 out of 5 by SunnySkies Late night savior
I came in on a midnight flight and walked directly from the plane to this hotel. The line to check-in was long but the front desk staff was brisk and friendly and before I knew it was in my room, showered, and in a very comfortable bed. Although my room faced the runway I was shocked that there was no noise all because of it. I will definitely stay at this hotel again in the future.
June 5, 2012
Rated 5 out of 5 by CorporateClient Excelling in Customer Service
We would like to thank our Convention and Catering Services Manager, Pat Hutchinson, and the staff at the Sheraton Gateway for continuously going the extra mile to ensure our meetings are a success. Thank you for paying attention to detail and really getting to know our organization's needs - it definitely makes a difference!
March 19, 2012
Rated 5 out of 5 by spgwarrior one of the best airport hotels i have stayed in
Great airport hotel. Clean and quiet rooms with no air craft noise. Good food in lobby restaurant and service staff where friendly
Club lounge is one of the nicest ones i have been in.
Had a small challenge with my bill and the hotel manager took care of it directly and promptly. Would recommend this hotel to all.
March 15, 2012
Rated 5 out of 5 by Michelle242 Convenience in Terminal
Stayed for one night after flight from Charlottetown, PEI; the convenience of having the hotel in the terminal was great; the staff was very helpful; room service and the food were excellent. Will definitely stay here every time my travel calls for overnighting n Toronto
January 6, 2014
Rated 5 out of 5 by Lovlos Always Fantastic!
My husband and I have been staying at the Sheraton Gateway Terminal Three Hotel one night prior to our vacation as a vacation tradition for many years now. From the moment we arrive we feel like our vacation begins. We are Club Lounge guests and it is positively heavenly!
Ask to face the runway....fun to watch the planes coming in yet not hear them...great soundproofing throughout the hotel!
The staff are always top notch and make us feel like valued returning guests. I can't say enough about this location and we hope to continue our tradition for years to come.
Thank you Gateway! Keep up the great work!
May 15, 2013
Rated 5 out of 5 by Flyingtailor Nice View
I haven't stayed here in awhile but when I have I always get good SPG Recognition. They gave me a club floor room with a view of the Airport which I really like. Good hotel right in the Airport.
March 31, 2013
Rated 5 out of 5 by Sidang Very nice, clean, comfortable hotel at the airport
I have stayed here several times when passing through Toronto and have had a great experience every time. The facilities are great and the staff is always helpful and professional.
February 8, 2012
Rated 5 out of 5 by Stephen66 Stephen
All aspects of hotel exceeded expectations. Convenience to Pearson Airport was definitely an advantage.
I will definitely be staying again when my travel takes me through Toronto.
May 8, 2012
Rated 5 out of 5 by AATex The only choice for us going in/out of YYZ
We've stayed here about 4 times now and it's a really great place. We've got two young kids and the bonus here is they have actual cribs (not pack-n-plays) which makes for a better night for everyone. Only downside is the restaurant is very expensive. Last time we made the mistake of eating there. I'm almost embarrassed to admit how much it cost for two of us + a toddler. Best to go to Tim Hortons!
January 3, 2012
Rated 5 out of 5 by Frequentguest2 Great location and energy
I've had many stays at this hotel and I keep coming back as the location super and the lobby gives you the activity of a downtown hotel with the convenience of an airport location. I recently met friends I'd not seen for years when they passed through - another advantage of this location.
January 8, 2012
Rated 5 out of 5 by boreal Superb Service
Excellent hotel convenient for the overnight traveler by being right at the airport. Check in and out handled in a very efficient manner by the staff. They portrayed a professional manner in requesting information or in answering any enquiries as well as mentioning restaurant and bar amenities and hours. The room was very clean with all the necessities a traveller would require. It would be convenient to have free wifi available in the room. I enjoyed the morning paper as I am an avid reader of the daily news. All in all a great experience. Thank You.
January 1, 2014
Rated 5 out of 5 by brenda02 last minute booking/bereavement
I do not know the name of the lady who we spoke to....wish I did. Myself and cousin travelling because my mom passed away the day before , we had been half way home and had to turn around ,back to toronto, because of weather. There were a lot of other things to deal with once we got back at midnight, including rebooking, and we managed to get my brother out at 8:30.that morning but we had to wait until 9:00 that night. we were so tired, spoke to this lady at your hotel and she was so nice and so helpful. Gave us a room until 6 pm with breakfast and evening snacks......she was wonderful and I hope all your staff is half as helpful and accommodating as she was, especially with what we were dealing with and our exhaustion. thank you so much.
January 20, 2014
Rated 5 out of 5 by traveler04 Wonderful compassionate staff
In October I presented at the front desk after a long day of travel, plus just experiencing the death of my husband to discover I had inadvertently booked the wrong Sheraton. The staff were so kind and treated a very distraught client with compassion and caring. Not only were they able to cancel my other reservation for me but gave me a very beautiful room on the eighth floor and suggested I relax with a glass of wine in the lounge. These two staff members were wonderful representatives for a perfect stay at the Sheraton Gateway in Toronto.
November 17, 2013
Rated 1 out of 5 by FrequentOne Disappointed...
I had a layover due to missing a connection so convenience to the airport late evening was great. Sad thing was the hotel appears to be under renovations and it is not being handled well. There were long waits for the elevators as one was not working, the kitchen could not prepare any hot food due to a problem and a simple sandwich and bottled water was $26.00. Lastly, there was no signal on the TV so I could only get one channel - not what I would have expected from this hotel. A few others seemed annoyed too - didn't mean to eavesdrop.
December 8, 2013