Rated 5 out of 5 by Calgary99 Sheraton Toronto Airport - great
The Sheraton Gateway at Toronto airport is very good and very handy. I stayed there with an airline cancellation and expected a bad room. As platinum status, I got upgraded to a very nice room.
only comment that is probably airport caused (and not hotel) is the signage is not very good so you really have to watch carefully as the signs are small. the directions leads to a carpark and it is not easy to see the left turn sign to the hotel.
June 11, 2012
Rated 5 out of 5 by Glen I Love this place!!
I have stayed at this Property 5-6 times since becoming an SPG Member. Usually a stay over before a vacation, and it's always a great way to start to our Holiday. From amazing service in the Bar to great front desk service. I did have a problem with one of my stays but the Hotel Manager contacted me immediately and the problem was rectified. I currently have a reservation booked for February and I can't wait!!!
January 15, 2012
Rated 4 out of 5 by Olivia888 Rooms need upgrade
The stay was comfortable and the bed was great. I was expecting the room to be more up-to-date. I think the room needs an up-lift to make it more modern and brighter. Other than that, everything was as expected.
November 27, 2014
Rated 5 out of 5 by StormWarrior Updated Hotel with outdated features
The hotel room had very a comfortable bed, and room, however next generation amenities where lacking, at times I found the Wi-Fi was very congested, specifically when we tried to use it during the conference. I also found the use of a fridge in the room, solely to stock purchasable items a little outdated, and feared touching anything due to stock dates.
I was however greeted by a spectacular group of staff, who worked very hard to make my stay enjoyable. Which is always hard during a work event.
November 20, 2014
Rated 2 out of 5 by BCtraveller25 adequate hotel
bit dated and in need of upgrades
Convenience to airport is its redeeming characteristic
November 25, 2014
Rated 4 out of 5 by Stevetex71 Very nice hotel
Very nice hotel and everyone is very friendly.
November 25, 2014
Rated 5 out of 5 by Rathwell38 Exceptional
Very convenient airport location and an easy walk over for your flights allowing for a little extra sleep. Great staff, clean luxurious rooms and an easy upgrade to the Club experience. We enjoyed the upgrade, the appetizers at night and the wonderful breakfast. We had three rooms for the family, our adult children enjoyed the pool and hot tub. Fun basic travel shopping and basic restaurant options (Tim's and Swiss Chalet) at the Airport also a bonus. Would definitely recommend this hotel and we will definitely be repeat customers. Would not do a park'n fly or stay anywhere else when using the Toronto Airport!
February 26, 2012
Rated 2 out of 5 by NoThankYou99 Not the room I paid for
I seldom make comments but this was not what I paid for. Not coming back and not recommending it to my peers
November 23, 2014
Rated 5 out of 5 by Mortgagepro Convenience and Comfort
Stayed here on the outgoing leg of a trip and on the return to a connection.Walk to your flight and walk from baggage claim right to your room.
Came in on a Sunday at midnight and cudo's to the convenience store operator who was open until one.Needed some snacks and some refreshments as room service was closed at 1:00 and here he was still open.
Nice restaurant we enjoyed on the outgoing leg.
Room was specious,comfortable and great bed.
I won't stay anywhere else now.
I fly out of Kingston to avoid the stressful drive to TO and back .The coordination of coming in the night before a flight and being able to sleepover refreshed on the return,especially with a late arrival,was perfect.
March 8, 2012
Rated 5 out of 5 by clifroy Excellent housekeeping & maintenance
I stay at this hotel almost every week for one night. I am impressed with the cleanliness of the rooms and public areas and the upkeep of the facility. Every week I know exactly what I can expect in the room and I am never disappointed. Consistency is important for a frequent traveller and this hotel never disappoints.It is well maintained and managed and I always recommend this hotel to anyone who is travelling through Toronto.
January 16, 2012
Rated 5 out of 5 by leemm wonderful start to our holiday
We need to stay over to get to our holiday destination. The Sheraton is wonderful, This year we took our parents with us and they loved their room and the comfort.
November 22, 2014
Rated 5 out of 5 by ROCNY Lost Ring Found !!!
I stayed at the hotel 8/15 before flying out of town for 2 weeks 8/16. Walking down the jet way to my flight/plane I realized a ring of mine was missing. I figured left it on the dresser by the TV in my hast to catch a very early morning flight. I called the hotel from the plane before takeoff. In that it was 6:30am Lost and Found/Housekeeping was not open yet. I called back 2 hours later, reached a manager in housekeeping who said they'd go directly to the room. Within half an hour I received a return call. The ring was in found and in their safe. The hotel shipped it to my office for pickup when I returned home. Bravo!! Bravo!! Bravo!!
August 31, 2014
Rated 5 out of 5 by Tom56 Home away from home
I have stayed at the Sheraton Gateway in Toronto in excess of 150 nights a year for the past 3 years for business purposes. The staff, from room attendants to wait staff, front desk staff through to the general manager are extremely attentive and accomodating, very friendly and make every stay enjoyable. The facilities are well maintained and very functional. The restaurant and club lounge have excellent selections of very good food. I would recommend this hotel to any traveller and have referred it internally within our company for a site for conferences. It feels like a second home to me.
January 7, 2012
Rated 4 out of 5 by Smook Covenient For an early flight
Hotel is almost in the airport terminal. Easy to reach and specially when you have a 6am flight. Hotel is well equipped. The 8th floor is the club floor where I stayed. Rooms are good and the club lounge is nice with good food. Did not try the breakfast as I had to leave early.
November 18, 2014
Rated 3 out of 5 by Disgruntledwoman Needs a reno
This hotel is conveniently located for an overnight when passing through Pearson - it is always busy - but it is tired - carpets, furniture, room decor - and really needs a renovation.
As a SPG Gold member I expect a Preferred floor with robes and water - this is not available at the hotel - or at least I did not get a room on this floor if there is one. I was sent up a robe when I asked.
I was here for a meeting in the Geneva room and the food was below average.
November 14, 2014
Rated 2 out of 5 by Yaatri Way past expiry date
The hotel is rather tired looking and way too dated. Bathrooms are very uninviting, and toiletries offered are rather basic for a 5-star hotel. Towels are old and thinning. You can see through the middle of the towel. It is embarrassing that a hotel this poor quality is situated at the Pearson Airport. In-room dining choices are rather poor and few for vegetarians. Dining choices in the hotel restaurant are equally poor for the vegetarians. Platinum level means nothing at this hotel. Staff never acknowledges at check-in, and room upgrades are never offered.
February 8, 2014
Rated 4 out of 5 by Ebak1234 Great stay
I was recognized as an SPG member, thanked for my business, asked if I needed a late check out. Nice quick salad/soup dinner - asked for a napkin to take the bar mix upstairs. Server brought me a paper cup and gave me a nice scoop of the mix. Would love to see some updating to the F F & E, and amenities are a bit dated. Service more than makes up for that.
November 14, 2014
Rated 4 out of 5 by kdf1 Great Hotel
This hotel is great for those travellers making overnight/early morning connections or just to arrange meeting facilities for attendees flying in from different locations.
November 16, 2014
Rated 4 out of 5 by fifilarue Cosy and comfortable
I stayed her in October 2014 and found the hotel to be very cosy, clean and comfortable. Shower did not drain properly. I was annoyed to find that I my $100 debit deposit on registration was refunded on checkout in the form of cash. Front desk said that refund via debit was not possible.
As I was flying out of country that morning with an already large amount of cash, I was not pleased to be taking more with me.
I found the signage from terminal 1 to the hotel to be very poor.
November 10, 2014
Rated 1 out of 5 by stacey62 Sheraton Gateway, Toronto
The staff were friendly and very polite upon check in. They answered my questions and were quick to recommend solutions. When I asked if there was wifi, I was told yes, and there was no password to log in. When I entered my room, I noticed a very bad smell which was very noticeable and off-putting. I tried to log in to the internet and was prompted to choose a package (at a fee). The front desk clerk had the opportunity to advise me of the charge when I asked about the availability. I stayed at the Sheraton in St John's NFLD last week and did not have a charge for internet. ALL hotel guests should be told upon check in they will be charged for this service.
My meal at the restaurant, although good, was very expensive. I was stunned by the $5.00 charge for a cup of coffee.
Overall I would not recommend this hotel as the room was subpar for the rate and the additional charges were extremely high. Staff did not elude to any additional charges although they had the opportunity which is not good customer service.
November 14, 2014
Rated 1 out of 5 by JohnBoard Noisy and poor customer service, billing nightmare
I stayed in Club Floor room, that in fact was very small. My rate included free wifi. At check in, the clerk reiterated that I had free wifi. Yet on checkout, my bill included a wifi charge of $16. I have been on the phone long distance at my expense to Starwood, rerouted there even though I called the hotel directly, and it has been days later and more phone calls and emails and still no action or even basic awareness of the problem at their end. Atrocious and unacceptable customer service. And it was extremely noisy all night in the hallways with parties, and a 40 minute fire alarm. I will never stay at this property again.
February 13, 2014
Rated 5 out of 5 by christopher81 Outstanding Service
First time user of this hotel and I will make it my only hotel for airport layovers/stays. Service was above and beyond. Great rooms. Great beds
November 12, 2014
Rated 5 out of 5 by 44guest33 Fabulous Staff
We stayed at the hotel over a year ago for just one night, but I wanted to make sure to thank both Jeffrey and Abdul for making our stay great. I had jotted their names down last year and just found the card I had written it on! One of our children has epilepsy, is on a special diet and at the time was have a really rough time--Both Abdul and Jeffrey went out of their way to make sure that he could eat the breakfast and even packed a meal for him (and his cousins!) for the flight we had to go to early in the morning. Their kindness and helpfulness really went above and beyond! Please make sure to give them credit for this, even if this review is coming in late!!!!!
May 7, 2014
Rated 3 out of 5 by dave1962 Convenient
You can't beat the location. Great home base while on the road. Restaurant staff actually provide thoughtful service (suggesting putting two table together in a sunny location so we could stretch out and read the newspaper while eating) which made for a very enjoyable Saturday brunch for my girlfriend and me.
Rooms had a strange smell - that to me smelled like mold.
Was a bit surprised that front desk staff sent us on a run around to get to car rental in parking garage (through airport and outside (in winter, twice) dragging luggage - when we actually could have used the elevator from the lobby right into the garage where the rental stands are located. A total mystery! Staff should be made - as part of their indoctrination to LIVE the traveller experience. Dragging luggage through a crowded pre-Christmas airport is not much fun. Particularly irritating when you find out you didn't have to.
December 20, 2011
Rated 5 out of 5 by SunnySkies Late night savior
I came in on a midnight flight and walked directly from the plane to this hotel. The line to check-in was long but the front desk staff was brisk and friendly and before I knew it was in my room, showered, and in a very comfortable bed. Although my room faced the runway I was shocked that there was no noise all because of it. I will definitely stay at this hotel again in the future.
June 5, 2012
Rated 4 out of 5 by FrequentlyTraveller22 Good overnight at airport
Good overnight stay after a long trip. Had to ask for paper which was hidden under reception desk...rather wierd! Breakfast OK, not the best, huge portions but thats all. Staff excellent. Thank you!
Would have preffered a paper bill under my door in AM rather than having to stop and wait at reception...
November 9, 2014
Rated 5 out of 5 by CorporateClient Excelling in Customer Service
We would like to thank our Convention and Catering Services Manager, Pat Hutchinson, and the staff at the Sheraton Gateway for continuously going the extra mile to ensure our meetings are a success. Thank you for paying attention to detail and really getting to know our organization's needs - it definitely makes a difference!
March 19, 2012
Rated 5 out of 5 by spgwarrior one of the best airport hotels i have stayed in
Great airport hotel. Clean and quiet rooms with no air craft noise. Good food in lobby restaurant and service staff where friendly
Club lounge is one of the nicest ones i have been in.
Had a small challenge with my bill and the hotel manager took care of it directly and promptly. Would recommend this hotel to all.
March 15, 2012
Rated 5 out of 5 by Michelle242 Convenience in Terminal
Stayed for one night after flight from Charlottetown, PEI; the convenience of having the hotel in the terminal was great; the staff was very helpful; room service and the food were excellent. Will definitely stay here every time my travel calls for overnighting n Toronto
January 6, 2014
Rated 5 out of 5 by Lovlos Always Fantastic!
My husband and I have been staying at the Sheraton Gateway Terminal Three Hotel one night prior to our vacation as a vacation tradition for many years now. From the moment we arrive we feel like our vacation begins. We are Club Lounge guests and it is positively heavenly!
Ask to face the runway....fun to watch the planes coming in yet not hear them...great soundproofing throughout the hotel!
The staff are always top notch and make us feel like valued returning guests. I can't say enough about this location and we hope to continue our tradition for years to come.
Thank you Gateway! Keep up the great work!
May 15, 2013