Rated 2 out of 5 by Elrobin Very disapointed
We stayed here for a dance convention & we were completely dissapointed!! There were stains on our bedding & towels. The room was dusty and had not been vacuumed. The staff acted as if we were bothering them. A bag of ours was "misplaced" from a secluded hallway but turned in to the desk after nothing of value was found in it. One of the conference rooms had a leaky roof & could not be reached. The carpets could all use a major shampooing and just a good cleaning throughout. The staff was not very helpful or apologetic in trying to find the missing bag. The hotel should have had more than one cheep little microwave available for people to heat up lunches & dinners. Just overall not a great experience.
February 12, 2014
Rated 2 out of 5 by Lynn2014 Very dirty, stained, and outdated rooms
My boyfriend and I were so pleased that we found a great deal on a third party site after comparisons on multiple sights, including the hotel's webpage. I called ahead and requested a fridge and was told I would get one. When I mentioned that I was very excited about my visit, as this is the 2nd time I've ever been to Pittsburgh, the first being over 10 years ago, the lady didn't seem to care and said very dryly, that that was nice. I thought that was odd, but didn't think much of it. We also asked if our room would be one bed or two. She said one. We finally checked into our hotel today after 6 hours on the road...it was encouraging after all the missed turns, to be greeted by the concierge with such a friendly smile. He assured us that he would get our luggage up to our room. When I walked into our room, I immediately noticed two very small beds...it had been some time since I was in such a small bed (double) and I immediately questioned the bellhop as to why we had two beds instead of one. He called the front desk and they said that because we reserved through a third party, that was what we got and they could do no more for us. We also did not have a fridge. The outlets are coming off, the wires are exposed, the carpet is stained, the beds are like that of a motel (loud and springy) and the wallpaper is peeling and the furniture is scuffed. The lamp shade is also cracked and yellowed. This isn't my first time staying at a Sheraton. I stayed at a Sheraton in Frazer PA for a business trip, as well as Sheratons worldwide in Singapore and Kuala Lumpur. This is my WORST Sheraton ever. I am GLAD I didn't pay full price but wonder, if I had booked through the hotel, would my room be MUCH better? And are these rooms these shabby because I went through a 3rd party?! Also, my boyfriend was held hostage by the parking garage. He went to park the car there and couldn't leave the garage AFTER parking until he paid $3.00. This on top of the $20 parking fee. I'm not really looking forward to this "romantic getaway" There's only so much romance two double beds can handle.
February 22, 2014
Rated 4 out of 5 by Jacke27 Maid Wake-Up Calls
Nice Hotel, Great Location but be careful of the maids, they start knocking on the doors at 7:30, doesn't matter if it's your door or not... you can hear them coming down the hall.
February 20, 2014
Rated 2 out of 5 by Asa29 This hotel needs to be updated
Overall the hotel staff was the best thing about the hotel. Aways friendly, and seemed to enjoy their job.
Regarding the facility itself, I would say the best attribute is the lobby, bar and restaraunt area. This area appeared to have been updated within the past 5 years.
The guest room hallway was drab and outdated, along with the guest room itself. Most of the interior decor and furniture of the guest room was outdated. There were minimal wall decorations leaving the room to have an empty feeling, and was not warm and inviting. The pillows were too big for the pillow cases, did not have a pillow cover, and would come out of the case exposing the pillow on my face. This was quite distrubing knowinng the pillow probably had come into contact with someon elses face. Also, the matress did not have a cover or pad on it so it was the sheet and then mattress. Kind of an odd feeling because the sheet was rather thin. Lastly the carpet appeared to have not been cleaned in quite some time due to a few stains/spots and the matted nature of the testure.
February 19, 2014
Rated 1 out of 5 by bbcc Disappointed
We stayed a couple years ago and amazing how DOWNHILL a hotel could go.
We were supposed to get an antrium view room, we got the city view without being told of the trains. We were in a corner room that was not very clean and very loud with construction going on. I was going to the hospital the next day and needed sleep which i did not get. The bed had metal bars sticking out which hit my leg a couple times. The shower was not good at all. Checking in and Checking out staff could not care. very disappointed.
February 15, 2014
Rated 5 out of 5 by WV26241 Getaway from Snow weekend
One of the greatest assets of this Hotel are the Bellman. Thanks to Bellman John for making our dinner reservations at the Grand Concourse, We were truly given the VIP treatment. Secondly, great friendly service by Big Steve, the van driver for getting us to dinner on time and the ladies to Heinz Hall. They do a great job!
February 17, 2014
Rated 5 out of 5 by ehatcher Excellent
We had a retirement party for my mother there. Emily was wonderful with the planning and being that we are all out of state she made sure the event was put together perfectly. The staff were wonderful and so nice. We had a blast, the view in the fountainview room is to die for. The food was delicious. The rooms are comfortable and being remodeled.
February 15, 2014
Rated 5 out of 5 by barbaraue Refreshing and relaxing
We truly enjoyed our stay!!! What a great hotel!
February 16, 2014
Rated 2 out of 5 by JLRD Don't expect to sleep
I'm not sure how a hotel could have such uncomfortable beds & linens. From the unattached mattress pad that slides around and makes big lumps everywhere (and that we had to straighten ourselves - housekeeping did not remake the beds well) to the scratchiest sheets I've ever slept on and the wonkiest, noisiest heater (and the freight trains)...I didn't sleep more than 3 hours/night any of the 3 nights I was there. There are huge cracks in the bathroom grout, stains on the rug, but the bathroom counter is nice and big! Our thermostat didn't work, so if the heat was on, it never turned off. Others in our group had heaters that could not bring their rooms above 62 degrees. Front desk staff unconcerned, as the hotel is evidently starting a remodel. I can't believe how much money I had to spend for such an awful hotel room experience. At least the lock on the door worked!
February 11, 2014
Rated 2 out of 5 by Dld8655 SPG should be ashamed of this property!
This hotel is far below any SPG hotel that I have stayed at. We are in room 1223 - an SPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality.
September 15, 2012
Rated 3 out of 5 by Nohobo Could be improved by addressing issues like these
This is a decent hotel, and could even be a good one, but there are some problems in its management that need to be addressed. First the wireless internet system is not up to standards that one would expect. It is slow, and once you get signed into the network for 24 hours of free usage, it often won't let you access the network again if you ever disconnect from it. Secondly, the staff aren't quick enough at taking care of things. The first night I got there, I called the front desk about the desk lamp not having a bulb in it. They said they'd send an engineer to address the problem right away. The engineer never showed up, and the problem was still unresolved when I checked out three days later. Take care of little things like this, and the guest experience would be much improved.
May 5, 2013
Rated 4 out of 5 by Mlee54 Beautiful hotel
I'd recommend this hotel as the rates are reasonable for the area. The lobby is gorgeous. The rooms are spacious, clean, and well appointed. The location is close to city, restaurants and transportation. The restaurant food was excellent. The service was outstanding.
February 9, 2014
Rated 5 out of 5 by stjwf19 Thank you!!!
We had our wedding reception at the Sheraton Station Square this past month. We had a large number of people in the hotel for about 4 days and everyone enjoyed themselves. Kelly and Amanda and everyone we came in contact with were amazingly helpful and responsive. The reception staff were also great and we keep hearing how great everything was, from the service to the food. Thanks so much for making our day special!!
August 26, 2013
Rated 3 out of 5 by djpelleg Great location but in serious need of upgrades
Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper.
November 14, 2011
Rated 2 out of 5 by Manda Great staff, but not clean.
We stayed at this hotel the day after Christmas. The front desk staff was very friendly. I called when I noticed several stains on the sheets and pillowcases and food on the floor. They said they would give me a new room. Moved us to Club Level and gave us vouchers for a free appetizer and 2 free breakfasts. Very apologetic. The new room still had stains on the comforter. Our room had a great view and the staff was friendly. I expected more from what is supposed to be a top hotel. Rather outdated. Nothing special. I won't be staying there again.
December 28, 2013
Rated 3 out of 5 by Dancemother Fancy trappings; poor service
I have stayed at the Sheraton Station Square at least once per year for the past 4 years. Each time I book I explain the importance of having a refrigerator for my daughter's food (gluten and dairy free). Upon arrival each time I was told there were no more refrigerators even though when I booked I made it clear I needed one and was assured they were making notes and I would get one. Needless to say this infuriated me as I was then at the risk of losing the very expensive food I had packed. This time I called prior to my drive to Pittsburgh and the front desk insisted they had no such notes regarding a refrigerator and had none for me. I was furious but at this point had no choice but to keep my reservation. Strangely enough, when I arrived the young man checking me in called for assistance (I believe he may have been a little new) and pointed to something on the screen. He said something like, " They need this, what do I do?" The girl responded with "Don't worry about it, we don't have any anyway". I knew they were talking about my refrigerator, and of course the notes they insisted didn't exist, were there all along. So now after 2 days it's time to check out. I called the front desk for a concierge to bring up a luggage cart. They sent me to a voicemail where I left a message. 45 minutes later I called back to the front desk and was told they were busy and someone would be there when they could. After ANOTHER 40 minutes, I went down to the lobby looking for a cart to do it myself. A concierge came to help (he was quite friendly). I explained my frustration. He asked for my room number and then apologized saying he had no such record that I had even called. He also said I wasn't the first person that this happened to and mentioned something about the front desk not communicating and acting overwhelmed when in fact it was the them that were so busy. Frankly, I had to agree, considering 3 front desk employees were in a corner talking while the concierges were running like chickens with their heads cut off. I understand things happen, but this is at least 4 years in a row. The only reason I have come back is because the event I was with used this hotel as the home for their venue, so I really didn't have a choice. I never wrote a review the last 3 times, (I've never actually written a review at all--I just don't patronize the business again if it's that bad)--but honestly this one put me over the edge. I'd rather patronize a hotel that's just a nice, decent, clean place with friendly, competent help. It seems the Sheraton Station Square is so caught up in aesthetics, they forgot the one basic fundamental--service. By the way, my food didn't make it through the last day. It spoiled.
February 10, 2014
Rated 2 out of 5 by Rock37 Disappointing Room
The hotel was clean but the room had a "well worn" appearance. It was much less than what I expected from a Sheraton.
February 4, 2014
Rated 2 out of 5 by Nothappycamper Lousy Hotel
My husband and I stayed at this location over the past weekend.
We asked upon check-in for a river view room if available. The desk clerk asked if we would like to join the Starwood Rewards program and we said OK. She put us in a so-called river view room that actually was overlooking the construction in the adjoining parking lot. If you stood to the right on one foot you could catch a glimpse of the river.
The first thing we noticed as we walked into the room was the wallpaper peeling off the walls. All of the furniture was really low to the ground. One chair in the entire room. We did not receive the room we had reserved. Instead we were put in a handicapped accessible king room.
The hotel itself is in major need of repair/remodel. The carpet is stained and dirty. I'm surprised that Sheraton lets them keep their name.
To top it off we had requested a quiet room away from noise and discovered we were right above a working railroad station with trains coming through all night long.
Needless to say this was not the trip we had planned. We had no sleep at all.
Good location for shopping/eating but lousy for a nice relaxing room at a Sheraton.
The "free" shuttle was never available and we ended up spending $30 on taxi fare in addition to the parking charge because we were not familiar with the city. The shuttle driver was always running behind.
I would not recommend this hotel to anyone.
October 22, 2012
Rated 5 out of 5 by roll Well trained and friendly Front Desk Staff
Front Desk staffs are all friendly and helpful. They are all very attentive and quick to assist when in need. The agent who helped me actually asked for my SPG number to ensure I am not missing out on any promotion/points. All information I need to know were given to me upon check in without asking, which prevent the hassle of keep calling guest services for extra info/details. Overall, they made my stay enjoyable
October 16, 2013
Rated 2 out of 5 by powed Bad service at check in
I booked a king and even called to confirm that my check in would be late but hold my room. Upon check in I was told that I was getting two double beds instead of a king. There were no king rooms available and the check in clerk made no attempt to try to resolve my issue. Very unfriendly. Then why make a reservation and confirm it if it doesn't matter. Very disappointed and will never recommend.
October 14, 2013
Rated 2 out of 5 by Lorich39 Needs Improvements
We stayed at this hotel because the website said it had free parking. There was no free parking. They were understaffed. Long wait at check in... without a long line No one gave the same answer to the same questions. Not friendly at check in... they say you have only a few seconds to make an inpression and ours was not good. The Hotel is older and in needs repairs. The elevator slams shut on you because of the old doors. Staff needs to work on the customer service skills.
August 26, 2013
Rated 3 out of 5 by Garfield0612 My conference hotel
I stayed at this hotel, which is also the conference hotel. The bed is comfortable, the front desk staff helpful, most restaurant staff nice, and the driver (Steve) of free shuttle (NOT to the airport!) is VERY nice. Now, here is the rundown of problems:
1.Found a comment card dated 7/21-22 on the desk and I check in on 9/16.
2.Waste basket in the bathroom is dirty
3.Towel doesn't look clean
4. Bedside alarm clock was not turned off and went off at 5am first morning I stayed in the room! (maybe a previous guest turned it on)
5.There is a "S" sticker on the mirror (when you buy new clothes, there is the small round sticker that shows the size of the garment)
6.Second floor (conference venue) lady's room is worse than some highway-side McDonald restroom that I used
7.Overall, room shows signs of aging (e.g., bathroom door cracking on the side, white TV table isn't clean etc)
September 18, 2013
Rated 2 out of 5 by bob2013 Mixed emotions about the Hotel
While the staff and local ammenities were spot on, the location and room was not. Station Square offers great dining experiences and views of the city however that would not be enough to compensate for the paper thin walls of the rooms and the proximity of the Train Tracks outside my window overlooking the river. I could hear every conversation being had in the hallway as well as the rooms adjacent to mine. The biggest deterrent is that the train runs at ALL times of the day which makes it extremely difficult to unwind and rest in the evening.
We were told that the hotel was to undergo renovations, it is too late, this should have been thought of LONG ago.
April 29, 2013
Rated 2 out of 5 by Bapa Bra in Bedroom
Checked in for family wedding with 2 rooms reserved. Liked hotel and staff; but found a BRA partially sticking out from under one of the beds in one of our two rooms. The people in our party occupying that room, that i reserved for them, were visably upset and I guess they were offered $30 adjustment for inconvenience; but when they told me later and showed me the BRA -- I called front desk to ask how well (or un-well) do they possibly clean these rooms before next guests check in? I was rudely told that they heard about a used BRA in the room and I have no need to complain. That my son and guests were offered $30 off bill because of it! $30 off for an unclean room? A dirty, worn BRA under the bed and sticking out? Give me a break.... and I am a SPG member. I looked like a fool and the BRA was the main topic of the entire wedding. That and your front desk's non-chalent attitude about it. Make us a reasonable adjustment.. my wife is afraid to stay near this hotel anymore!
October 6, 2013
Rated 2 out of 5 by hector86 Bad experience
I stayed in the hotel a cpuple of weeks ago and the first thing I saw was that the toilet was dirty.
After a few days I found out that they charged me an additional $200 USD without notice, when I called to ask about it they told me that they found evidence that I smoked in the room, I spoke with Vanessa in guest services who told me that they will call me after an investigation, its been a week and i haven't heard anything from them.
October 10, 2012
Rated 1 out of 5 by Greg717 Hard to believe this is owned by Sheraton
I recently spent 4 nights at this hotel on a business trip and it was apparent from the moment that I walked in the room that I had been fooled by the name. From stained carpets and sheets to outdated furniture, it doesn't even come close to what you would expect from Sheraton. These issues are troubling from a "getting your money's worth" perspective, but to add to your enjoyment they have decided to make the walls as paper thin as possible. This means you will hear not only the conversations in the hallways at all hours of the night, but you will also be able to hear everything that is going on in the rooms adjacent to yours. Six of my co-workers also stayed at the hotel during the 4 nights that I was there and they reported similar issues with the rooms and the paper thin walls. Two of them also had the luxury of having their rooms right near the train tracks with freight trains running all night.
One of the reasons we chose this hotel was they offered a complimentary shuttle that supposedly runs every 30 minutes. We bought tickets to a Penguins game and asked the front desk what we needed to do to ensure the shuttle would be able to take us and we were told that we should be in the lobby at 6. We arrived downstairs at 5:45, ordered ourselves a drink and began watching for the shuttle. 6:00 comes and goes, and around 6:15 I walk over to the front desk and am told that the shuttle should be here any minute; I explain to the lady working that we are trying to get to the game and that it is imperative the shuttle makes it there soon. She reassures me that it runs every half an hour, despite the fact that we have been waiting for over 30 minutes. 6:45 rolls around, still no shuttle so I decide to ask the front desk again what the status is. She tells me she isn't sure where he is and can't give me an estimate to when he will arrive. At this point I tell the lady I am going to call for a taxi and ask if the hotel will cover the cost of the taxi. She informs me that the hotel is not responsible if the shuttle doesn't arrive on time and therefore they won't be paying for it. We end up taking a taxi which arrived at the hotel around 7:10 and still the shuttle had not arrived.
On Thursday we decide to try and use the shuttle to go for dinner, I stop down at the front desk around 4:30, I explain the issues we had the other night and I am reassured the shuttle will be available at 6 to take us. Again we get down to the lobby at 5:45 and start our wait. At 6:15 when the shuttle has not arrived, I walk over to the front desk and ask what the status of the shuttle is. The lady working tells me I need to see the bellhop since apparently only he can call and find out where he is. I find the bellhop and he calls the shuttle driver on the phone and the driver informs him that he won't be back until 6:45 and that once he gets back he is taking his half an hour lunch and won't be taking anyone anywhere until 7:15. I immediately walk to the front desk and demand to speak to a manager thinking I will finally be able to get some answers from someone whose main responsibility is customer service. The lady who comes out is immediately irritated that I have asked to speak to her and wants to know how the shuttle not being here is her responsibility. I calmly explain to her that the website says the shuttle runs every half an hour and that twice now I have confirmed with the front desk earlier in the day that I would need a shuttle at such and such a time and no one told me differently. She tells me that she has no control over when he takes his lunch or what time he arrives and that I shouldn't be complaining since the hotel is offering it complimentary. I explain to her that this is now the second night it is well over an hour late and that they should modify their website to explain that a shuttle might not be available. She tells me that there is nothing she can do and my only option is to wait for him to take the shuttle at 7:15 or find some other means of transportation. I am appalled at her rude attitude so I decide to explain to her the concept of customer satisfaction and judging by the look on her face, this is clearly the first time she ever had her job explained to her.
I'm pretty confident that just about any other hotel in Pittsburgh would provide a better experience than this hotel and at half the cost.
February 2, 2014
Rated 3 out of 5 by commish update needed
I stayed here over the past weekend 3/9/12. The loby,bar has a nice area to sit and meet with people.The room I had was on the 14th floor was nice,bed ok, pillows great! but the bathroom was out dated no room in the tube area .Friendsstayed on 5th floor wth river view try not to stay there trains keep them up most of the night
March 12, 2012
Rated 2 out of 5 by md65 Is this hotel going bankrupt?
This was for a business trip. I really enjoyed the city of Pittsburgh but the last place I wanted to be at the end of the night was my hotel. I "purchased" a club floor room and even with my gold status and purchasing of the club floor I was put on a floor far away from the club. I asked and was told there weren't any available - despite the fact that I purchased one. My room was dirty, the wall paper was coming off and the AC was not on (middle of summer). The clock was not working, nor was the phone by the desk. The refrigerator in the room was very loud and old. The maids the next day (after taking my tip and writing a thank you) left wet towels on my bed and on my desk. Certainly not where I left them. Room service was wrong twice and they were shocked when I wanted it replaced. The gym seemed fine. The area seemed fine but the staff and the cleanliness are not Starwood quality at all. I would have moved hotels if I had the time. I'm just happy I didn't have a trip that required more time "in the hotel"
August 2, 2013
Rated 2 out of 5 by debiG Disappointed based on price
I attended the hotel for 3 nights while attending a training. I was very disappointed. For the expense involved I expected a "primo" room. Not so. The room was kind of nasty...black mold on the wall under the bathroom counter, the bathroom sink plug would not close so it wouldn't hold water (so much for washing your face in the sink), the TV had poor choices and the remote maddeningly slow, the emergency escape route map on the back fo the door was completely covered up with a do no disturb tag behind the glass, all along the outer edges of the bathroom counter there was grime where the housekeeping staff just wiped in a circular motion in the middle of the vanity, the pipes under the sink leaked so I put a cup under it to catch the water, the AC unit was so noisy that every 10 minutes when it kicked on it sounded like a car backfiring and woke you up, and the best part....when I stepped out of the shower the fogged mirror showed hearts and male genitalia drawn on the mirror from the last guest's stay! I guess housekeeping only cleans the mirrors if they look messy. Also, all of the "glasses" in the room were plastic cups(!) 2 of the 4 of switch were crushed and had cracks down their sides, so we had 2! What? Plastic cups in the rooms at a Sheraton???? Very disapointed and will not stay there again. I travel a lot and I am very easy to please....but this was bad.
August 28, 2013
Rated 1 out of 5 by shade011 Awful!
Do not stay here! Most importantly DO NOT have an event here! I starting working with the Sheraton station Square one year in advance of my Labor Day weekend wedding. Thank God I did not have my wedding here, I only needed their services for my room block for my out of town guests. EVERYTHING was incorrect at check in. All of my over 25 guests rooms had at least one issue. Leading up to the wedding I worked with one woman at the hotel who would send me updated lists of my blocked reservations. She was very nice and always got back to me in a timely manner ( the only good experience that I had). Several mistakes occurred with the reservations throughout the year, but this woman fixed them all and gave me confirmation codes. However, when the guests checked in none of the mistakes were fixed. Some of my guests were even given the same room numbers! My husbands room was given to his brother so they put my husband up in a suite for the night. They never asked him for a cc number so I assumed they charged the room to my cc that I used to reserve the room. Upon check out I had to request to see a copy of my charges only to find out that they charged my father in law for the room instead. They would not switch the charges to my cc. When I called back later to speak with a manager they told me that they had no record of my husband ever staying in that room! Ha! The front desk at this hotel is moronic! I had welcome bags made that that were to e delivered to each guest room except for my husband's and I gave them specific instructions not to give him one. They charge you over $2 a bag to delivery them and they do not allow them to be given out at the front desk upon guest check-in. I understand that this is common at many hotels and I would be fine with this if my guests actually received their bags. Several rooms did not get bags and a bag was given to my husbands room despite me telling them not to. When I, the bride, called the front desk several times telling them what rooms still needed bags ( not my job), they said that they would be delivered. Needless to stay my guests still never got their bags and the hotel said " we delivered them all". So I believe some staff or other hotel guests enjoyed all of my goodie bags and read my personal information contained inside. I did receive refunds on the bag delivery fees and my husbands guest room. The Sheraton lost lot of money that weekend because their staff can not fulfill simple reservations that were made months in advance. The staff at the front desk even refused to look at my guests confirmation codes for their reservations. What is the point of getting a confirmation code if they won't use it?? It's a month later and I am still dealing with them! Do not stay here it will be a huge headache for you!
September 16, 2013