Rated 1 out of 5 by Chase41 Not a Satisfied Customer
I really hope this does not get erassed becuase it is hard for me to believe no one else has had a problem with this hotel. Here's my story - Upon our arrival my husband was very tired so he layed down on one of the beds in the room. I decided to do my nails before we went out sight seeing that night. Once I finished my nails my husband had spotted something under the chair in the room and asked me what it was. I got up to look and tried reaching for it but luckily my nails where wet so he said "just grab it with your feet." So as I did and it came from under the chair I saw that it was a Condom. I was so disgusted and immediately called to the front desk. My husband asked me to not make a lot of fuss to just tell them of our dissatisfaction from the finding and they would do the right thing. Well if giving us some snacks and 1 free breakfast was doing the right thing then sure we got it. But for us, I expected the hotel to do a full re-cleaning of the room or to offer us another room because this was disgusting. they did not do this, and so my husband again said this is a nice hotel and I am sure they are working on finding some way to really make it up to us. But no, we checked out, there was no other apology or comping us for any inconvenience or anything. We on the other hand had to go buy some lysol because I didn't feel the room was clean enough after that. I have continuously cleaned my clothes and bags upon arrival home, and I am still tired because of the lack of sleep because I was terrified I was going to find a bed bug or something crawling on me in the morning. I am one of those people who usually fight for what I deserve in cases like this but because my husband relied on his knowledge of the hotel chain, stating they would definitely find away to make it up to us, I felt like the hotel took advantage of us. I am always told that it does no good to fuss at people when something like this happens, but I see that being quiet and respectful has gotten us no justice either.
If I had yelled and screamed I would of gotten better service, but because I was polite and nice I was treated with less respect. I feel as if I need to notify all my family and friends that if they choose to stay at this location or any Sheraton Hotel, and something like this were to happen you have to act a fool in order to get what you deserve. They could have really at least re-cleaned the room right away, but instead we were the least of their concerns.
August 19, 2014
Rated 1 out of 5 by FRANK02 DIRTY SHEETS
THE FIRST ROOM WE CHECKED INTO HAD ALL KINDS OF LONG DARK HAIRS ALL OVER THE SHEETS. SO WE WERE GIVEN ANOTHER ROOM. AND BREAKFAST TO MAKE UP FOR THE INCONVENIENCE. THE 2ND ROOM HAD BLACK FUZZ ALL OVER THE WHITE SHEETS, I'M NOT SURE IF THE SHEETS HAD BEEN CHANGED SINCE THE LAST GUEST, OR IF YOU JUST HAVE REALLY BAD LAUNDRY SERVICE. IT WAS 10:30 AT NIGHT OUR DAUGHTER WAS TIRED AND WE HAD TO GET UP AT 6:00AM OR WE WOULD HAVE LEFT AND WENT TO ANOTHER HOTEL. WE WILL NOT BE RUSHING BACK TO SHERTON ANYTIME SOON. ALSO A SUITE IS SEPERATE ROOMS. THE BREAKFAST BUFFET WAS COLD, GOOD THING IT WAS N/C. 1 OF THE ELEVATORS WAS BROKEN. AND YOUR WALLS ARE PAPER THIN WE HAD TO LISTEN TO OUR NEIGHBORS ALL NIGHT.
August 4, 2014
Rated 5 out of 5 by kch1977 good
I stay at this hotel every month. this trip the pool and hot tub were closed. I was not told this when i booked the room. I would have stay at another hotel with a working pool. My daughter was very upset.
August 13, 2014
Rated 4 out of 5 by Leon827 Enjoyed my stay!
This hotel was in proximity to so many venues and resturants. The location is on the river with lots of activities and fantastic views.
The staff was very friendly and helpful. I truly enjoyed my stay. The only negeitive would be the railway that runs adjacent to the hotel. However, they do their best to time the train passing during wake hours.
August 12, 2014
Rated 2 out of 5 by km82 Noise, dirt, bugs
I can understand that the hotel had to do updating construction, however was it necessary to begin at 6:20 AM in the room directly above mine? The carpet in my room was terribly stained, and there were small bugs (fruit flies?) flying around both the room and bathroom. The carpets in the hotel hallways were never vacuumed and dirty.
August 12, 2014
Rated 1 out of 5 by Pam9999 room in desperate need of renovation
This is not a cheap hotel in terms of price. I was shocked, then, to have a hotel room that was dirty (stains on carpet, stains on wallpaper (especially in bathroom), pink stain on TV stand, brown stain in sink) and worn (notably scuffed furniture, peeling ceiling). It felt (and was) unclean. The one positive was the wonderful view from our room. In short, I cannot recommend this hotel.
August 11, 2014
Rated 2 out of 5 by evengivingareviewishard Disappointed
Rooms were dirty - carpet was filthy and wallpaper needed scrubbed. Workman started every morning at 7:00 AM and woke us up. Not sufficient staff at front desk waited in line twice. I think I was supposed to get a discount for the parking as a SPG member but I kept getting different answers from staff and received no discount. Rooms were booked together as one party but we were given rooms that were not even on the same floor. Acted like a discount hotel should have been a discounted rate.
August 8, 2014
Rated 5 out of 5 by Ferg008 Most Impressive
The King Parlor room was the nicest room/suite I have had at any property in the last 3 years. From size to layout to decor it was most impressive at the Sheraton price point.
August 12, 2014
Rated 4 out of 5 by Ohio2014 Our Stay
We were very pleased with our weekend stay at the Sheraton at Station Square, Pittsburgh, PA. When we made our reservfations we requested a river view room and that is just what we got. It was beautiful and will definitely ask for this view again on our next visit.
August 11, 2014
Rated 4 out of 5 by Tamsue baseball game
I love staying here when we go to Pittsburgh for a baseball game because you can ride the Gateway Clipper boat to the game and back to the hotel for $10 - so much fun!
August 11, 2014
Rated 5 out of 5 by GrandmaK GrandmaK
Stella, at reception desk, went above and beyond to assist us with our registration. It was very much appreciated.
August 10, 2014
Rated 3 out of 5 by Nini56 Experienced some problems.
Our food was very good; however, there were no sugar/creamer packets left in the room for our morning coffee in our room. Had difficulty using the room key. Also, our parking receipt was unreadable when trying to validate. The clerk in lobby was unable to help us.
August 8, 2014
Rated 3 out of 5 by djpelleg Great location but in serious need of upgrades
Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper.
November 14, 2011
Rated 3 out of 5 by Nohobo Could be improved by addressing issues like these
This is a decent hotel, and could even be a good one, but there are some problems in its management that need to be addressed. First the wireless internet system is not up to standards that one would expect. It is slow, and once you get signed into the network for 24 hours of free usage, it often won't let you access the network again if you ever disconnect from it. Secondly, the staff aren't quick enough at taking care of things. The first night I got there, I called the front desk about the desk lamp not having a bulb in it. They said they'd send an engineer to address the problem right away. The engineer never showed up, and the problem was still unresolved when I checked out three days later. Take care of little things like this, and the guest experience would be much improved.
May 5, 2013
Rated 3 out of 5 by jersey100 A bit disapppointing
While I appreciate that this hotel is under renovation, there were some basic issues that transcend that process. The first room that I checked into had mold in the grout. I was quickly given a new room when I complained the next day but it still left me feeling that housekeeping was below standard. In the second room the corners of the bathroom were dirty; this was a renovated room. There were other little things that would affect my decision to stay here again. The blackout curtain in my room did not close completely and I faced the bright lights of the ballfield next door, housekeeping replaced the coffee packet but did not replace the sugar/cream packet. There was no convience pack in the bathroom which meant no shower cap.
July 31, 2014
Rated 4 out of 5 by JAKW Overall good service
Our recent stay was very good and the room had just been remodeled. Very nice and clean.
The breakfast buffet was fair. They are in definite need of improvement with the toaster situation. Only one toaster was working and the second one was actually removed and not replaced during our 3 day stay. I did not feel the process was very sanitary in obtaining bread and placing in toaster. Many bare hands were in the breadbox-no tongs available. The bread was too large for toaster therefore you had to flip it to toast both ends of the bread.
We had an excellent dinner served to us during our event. Service was excellent.
June 23, 2014
Rated 4 out of 5 by bucco Excellent location and convenient
Perfect for visiting the city. easy access to a difficult city to manuever around.
August 7, 2014
Rated 2 out of 5 by chief965 hotel
I had the impression I was bothering the employees when I asked for something. the breakfast was horrible, as was the wait staff. I left the building and drove to a McDonalds in the city rather than eat there the second morning. the only outgoing and friendly people were the Valet and shuttle driver
August 5, 2014
Rated 2 out of 5 by Mark123v Below SPG Standards
I recently stayed at this hotel and upon entering the room received a smokey smell. This cleared up somewhat after the AC ran for a while, but it was still mildly present.
We had unpacked for the most part when I also discovered the bathtub still contained dirt from the last guests' stay. I brought this up to the front desk and they were fairly responsive. Since we we had unpacked, it seemed a hastle to move all our stuff to another room so we did not. We were instead told a make good adjustment would be made to our starwood points. I hope to receive this in the near future...
We also made use of the pool faciilities which were fine, but with small kids had to be careful. I am told the pool will undergo renovations and I hope this also means fixing some sharp concrete edges around the pool that one could easily get cut on.
Overall below average for a starwood propert though the lobby area is wonderful including the bar there. The staff there was friendly and responsive even though we had energetic children in tow.
August 5, 2014
Rated 5 out of 5 by JimmyT Great Location, Staff and Amenities
I have been staying at this hotel for the last 10+ years and it has always been a pleasurable experience. The staff is always attentive and the accommodations are very nice. The hotel is currently undergoing a renovation, and from what I have seen so far this year it will look great once finished. I definitely will be staying here again.
August 4, 2014
Rated 1 out of 5 by CWade32 This room was the worst part of my trip
I'm not sure what I paid for. I guess if you reserve a suite, you receive complementary old food in the fridge. Perhaps the price included the beer caps littered through out the room. It also could have included the bed that was falling apart, or maybe the peeling wall paper. I wont even begin on the teenagers running the halls until after 4am, drunk. I will never stay in this hotel again. I hope people read this and don't make the same mistake I did. Stay away from this overpriced dump. Pittsburgh is a very walkable city, I'm sure there are better options than this.
April 8, 2013
Rated 4 out of 5 by rfs47 Excellent location
We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training.....
August 5, 2014
Rated 2 out of 5 by HTMommy Disappointed
We stayed the same weekend the hotel was hosting a bodybuilding competition and the bodybuilders took over the hotel. They slept in the hallways and you had to step over them to get into the pool. You couldn't sit in the chairs in the lobby because they were covered with sheets for spray tans. They trashed the public bathrooms. Our tv didn't work properly the whole weekend. Breakfast buffet was cold and overpriced. Bodybuilders out yelling in hallways at 3am. We had a wedding reception in the ballroom which was nice but you had to step over more bodybuilders to get to the crowded, dirty bathroom.
July 24, 2014
Rated 4 out of 5 by MarcyHC front desk
I believe the front desk gives the first impression of the hotel. If the front desk people are sharing jackets, they shouldn't. The man's jacket was much to big and the woman's jack too small. Didn't leave a nice impression.
They were both friendly and responsive, however.
August 3, 2014
Rated 2 out of 5 by bob2013 Mixed emotions about the Hotel
While the staff and local ammenities were spot on, the location and room was not. Station Square offers great dining experiences and views of the city however that would not be enough to compensate for the paper thin walls of the rooms and the proximity of the Train Tracks outside my window overlooking the river. I could hear every conversation being had in the hallway as well as the rooms adjacent to mine. The biggest deterrent is that the train runs at ALL times of the day which makes it extremely difficult to unwind and rest in the evening.
We were told that the hotel was to undergo renovations, it is too late, this should have been thought of LONG ago.
April 29, 2013
Rated 4 out of 5 by cerecross experience
OK time great room and middle of the road restaurant and facilities
August 4, 2014
Rated 5 out of 5 by PHILLY58 This hotel has great views of the city
All the staff was extremely professional. The rooms very clean
August 4, 2014
Rated 2 out of 5 by Dld8655 SPG should be ashamed of this property!
This hotel is far below any SPG hotel that I have stayed at. We are in room 1223 - an SPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality.
September 15, 2012
Rated 2 out of 5 by Nothappycamper Lousy Hotel
My husband and I stayed at this location over the past weekend.
We asked upon check-in for a river view room if available. The desk clerk asked if we would like to join the Starwood Rewards program and we said OK. She put us in a so-called river view room that actually was overlooking the construction in the adjoining parking lot. If you stood to the right on one foot you could catch a glimpse of the river.
The first thing we noticed as we walked into the room was the wallpaper peeling off the walls. All of the furniture was really low to the ground. One chair in the entire room. We did not receive the room we had reserved. Instead we were put in a handicapped accessible king room.
The hotel itself is in major need of repair/remodel. The carpet is stained and dirty. I'm surprised that Sheraton lets them keep their name.
To top it off we had requested a quiet room away from noise and discovered we were right above a working railroad station with trains coming through all night long.
Needless to say this was not the trip we had planned. We had no sleep at all.
Good location for shopping/eating but lousy for a nice relaxing room at a Sheraton.
The "free" shuttle was never available and we ended up spending $30 on taxi fare in addition to the parking charge because we were not familiar with the city. The shuttle driver was always running behind.
I would not recommend this hotel to anyone.
October 22, 2012
Rated 4 out of 5 by Patrrick Good Hotel But Music Too Loud
Very comfortable rooms and nice public areas but the music through the PA system in the public areas was way too loud. I called the manager and it seemed he turned it down for a while but the next morning in was blaring through the speakers at 6:30 AM. Very annoying.
August 1, 2014