Rated 3.7 out of 5 by 222
reviewers.
Rated 4 out of 5 by cjphotos Great Hotel, Great Location
The hotel is on a beautiful property, centrally located in downtown to everything one might want to do in town. The staff was very knowledgeable and friendly and had great recommendations on places to eat.
May 20, 2013
Rated 4 out of 5 by black350 Nice view
Hotel was good but disappointed hot tub was luke warm, cooler than regular bath, don't know if it was normally this cold or not. Should be 102-103 degrees F. Sauna on the other hand was perfect.
May 18, 2013
Rated 5 out of 5 by Goofy Best Hotel in Vancouver
This Hotel is definitely the best in the City! Staff go out of their way to serve you and make your stay as comfortable as possible. It is my home away from home, and I always look forward to coming back home!
May 14, 2013
Rated 5 out of 5 by Phil Enjoyed the stay
Great hotel as always. I enjoyed the stay in Vancouver.
May 14, 2013
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Canuck Sheraton's high standards
Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services.
Never did find an onsite restaurant although there's so many in the area.
May 6, 2013
Rated 5 out of 5 by OmaNaomi Beautiful hotel
The hotel is beautiful, although with 2 towers checking in is rather confusing. We drove up to the south tower for valet parking and checked in there. Our room was in the north tower. We were given directions to our room via the concourse, which was a very long way and confusing system of twists, turns & asking for directions before finally finding the correct elevator. As we were checking in with 2 suitcases, a toddler in a stroller & all that accompanies him, the desk clerk could have mentioned that the most direct and shortest route to the other tower was across the parking lot. Once we found our room, it was excellent, the wall to wall, floor to ceiling windows were awesome. (sorry about the toddler handprints the full width :) ) Beds were very comfortable and nice to have the option of 2 different weights of duvets on the bed. Towels seemed a litte thinner and smaller than other Starwood properties I've stayed, and there was only one facecloth in the room. My daughter did have room service one night, it was just ok, the fees for room service are too much. $5 delivery fee plus 17% gratuity is ridiculous. Ok with the fee, but by my understanding the meaning of gratuity is a gift or tip given without claim or obligation. It should be at the recipients discretion how much to tip. Overall the room cleanliness is quite excellent, though they should perhaps have someone clean out the vent in the shower ceiling.
May 7, 2013
Rated 1 out of 5 by Kale89 Room was the most unsatisfactory stay at a Sheraton ever .
So, it's with sad regret that my first ever review of this hotel is going to be a bad one. My husband and myself came down to Vancouver for a quick weekend visit. We love Vancouver and we couldn't wait to come back to the place we called home for many years. Since my husband used to work downtown and has always wanted to stay at the wall centre location and I have always chosen Sheraton as my first choice for hotels , this was a perfect opportunity to experience this hotel.
So, lets start with the arrival, as usual the customer service from the staff at sheratons in my opinion is well above average and this experience was no different. I found the staff very friendly and attentive to our requests. We usually stay on the club floor because for the extra money it includes the club lounge which usually has a fabulous breakfast and evening appies. So anyways, we got up to our room, it was satisfactory. Definitely not the nicest Sheraton but for our needs it was just fine and very clean. We went to the club floor for the appies and I have to say I was beyond disappointed , we are used to the Sheraton in Calgary which has a huge array of hot and cold appies, more than enough for dinner. Sadly this was just not even close to being the same... Bean burritos? Really? For my extra 70-100$ per night I expect to get something a little more special than late night convenience store hang over food. Whatever though we really wanted to have a good weekend so we looked past it. Then in the morning we went for the "breakfast " and same thing I could go get a breakfast sandwich for $3 and be way more satisfied with that then the crap they served. Then on the second day the toilet started to not flush properly, fabulous right? We had to take off the back of the toilet lid and hold the metal cord thing up just to make it flush. It was too late in the evening to get ahold of someone as the concierge desk closes pretty early in the evening, or just no one answered. Then on top of all of this the air conditioner was broken, so at 2:50am I finally went downstairs to the front desk and I explained the situation about the ridiculous heat and they tried to get a fan up in our room, unfortunately this time the desk didn't seem to interested in getting us help however she did call for someone while I was there. About 25 minutes later someone comes up, I told them I would wait outside because my husband had finally fallen asleep and they were really awesome about that, didn't knock on the door or anything. Unfortunate they didn't have any more fans so I had to suck it up, and trust me opening the windows& curtains didn't help much. I again explain this in the morning upon checkout and didn't really get the customer service I was expecting. I'm not saying I wanted my room for free or anything , however, my family has been dedicated patrons to the Sheraton hotel group for over 15 years and is usually our first choice and I did expect a little more sympathy to our situation . He did give me an extra 1000 star points, which was appreciated but didn't really feel like they were going out of their way to make sure we were happy.
All in all I will always be a Sheraton fan , however, I will NEVER stay at the wall centre location ever again. It was so beyond disappointing, and to be a honest a little heartbreaking considering my husband works out of town and we only get to see each other once a month and we were really looking forward to a weekend away together.
May 5, 2013