Sheraton Vancouver Wall Centre

  • 1088 Burrard Street
  • Vancouver,
  • Colúmbia Britânica
  • V6Z 2R9
  • Canadá
  • Mapa

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Rated 3.9 out of 5 by 465 reviewers.
Rated 4 out of 5 by Great location, bad location? The room was a bit small, but reasonably well designed. Staff was excellent. Sleep quality could benefit from much greater soundproofing from outdoor noises (e.g., motorcycles and police sirens all night). I didn't try the restaurants but if conference catering is any indication, the food was done well. The downtown location is both a blessing and a curse. July 17, 2014
Rated 5 out of 5 by conference stay I helped organize a conference at the hotel. Hotel staff was very accommodating, with flawless service and very good food. Rooms are very nice and offer spectacular views. Feedback from attendees was positive throughout. July 18, 2014
Rated 5 out of 5 by Great location, great rooms I've stayed here a number of times and highly recommend. The staff are always very friendly. I've stayed in both towers and quite honestly prefer the older one. The newer tower beds are much too soft for me, although my husband loved it so I guess it depends on what you like. I wish they had a coffee shop in the hotel. I think they had one before and it closed. You can beat this location. Walk to tons of great restaurants, stadiums, shopping, and quick ride out of the city or to Stanley Park. The bellman and valet guys are always so nice. July 14, 2014
Rated 5 out of 5 by Great Place to stay Great hotel and Location. It offers many benefits July 16, 2014
Rated 5 out of 5 by Definitely recommended Beautiful hotel, in a great location within Vancouver. Rooms are very nice, well furnished, and comfortable. I think charging extra for hi-speed WIFI is a bit much in this day and age (it should just be a provided amenity), but everything else about the hotel and the stay is great value for money. I will stay here again next time in Vancouver. July 14, 2014
Rated 3 out of 5 by Average hotel Can't recommend for business travel because of my unreliable internet connectivity both via computer and iPhone. Not to Marketing & Customer Experience: I suggest not mixing a request for experience feedback with a review that you want to publish, they're two different things. July 14, 2014
Rated 5 out of 5 by Great view, well taken care of . . . Staff did a great job holding our bags as our room wasn't quite ready upon arrival, although they did offer an alternate on a lower floor. No worries, we went out and enjoyed ourselves for a couple hours and came back to a room that was all set. Views of surrounding Vancouver area were tremendous!! July 13, 2014
Rated 4 out of 5 by Club lounge etiquette After a busy day, there are certain thing I like! A quite place to sit and have a glass of wine or just relax. Dont like having children in the club lounge screaming or crying. Also thought the club lounge had a dress code- well short shorts and skimpy attire doesnt work- I dont want to see your butt crack! July 13, 2014
Rated 5 out of 5 by Downtown Vancouver After being on a Regent cruise, I was pleasantly surprised that our bed was equally as comfortable. The room was sparkling clean and I enjoyed all the amenities the club room had to offer. Would I stay there again?you bet I would! July 13, 2014
Rated 5 out of 5 by Exceptional I would recommend this establishment to all my friends, my over stay was fantastic. July 13, 2014
Rated 5 out of 5 by Room with a View My room was a delight. From the luxurious bed to the floor to ceiling windows with fabulous views from the 27th floor of the North Shore and the beautiful buildings of downtown Vancouver, to the birds flying below me. Every item of furniture and fixture in the room was well chosen, well designed and well positioned for ease and comfort. My one disappointment was the brevity of my stay. July 11, 2014
Rated 2 out of 5 by needs work Air conditioning was loud. Carpet needed replacing. Light in closet didn't go out. Sink in bathroom really clogged. Ceiling in bathroom looked like it had been ripped down and then boarded up. However, Food was good, bed was comfortable and people were very nice. July 11, 2014
Rated 3 out of 5 by Good Hotel / Not Good Club Lounge I have stayed in a lot of Sheratons in my travels. Always opting to stay on the Club Levels. The first room we were given had 2 double beds even though my reservation was for a king. After going back to the front desk, they switched us to the proper room. The room we did get had a great view but the bed was absolutely not the same comfort level as at other Sheraton hotels. And finally, the Club Lounge. Maybe I have been spoiled by other lounges but this one is basic and unwelcoming. No bar service or comfortable seating. And the food is very limited to more like "snacks" even for breakfast. Not impressed. I would not stay here again and pay the high price for the club level suites in this hotel. I've paid less and had superior quality from other Sheratons. Ok hotel but opt for a regular room instead (in the new tower) if you are booking. July 8, 2014
Rated 5 out of 5 by Professional staff The staff were excellent and were quick to respond to any concerns with a professional and kind demeanor. The room was very clean and tidy, Overall, a pretty solid stay. July 10, 2014
Rated 5 out of 5 by Its the best! We fully enjoyed our stay at the Sheraton Wall Center in Vancouver. The staff was friendly and very accomodating. The facilities were nice including the restaurant, the Sheraton Club and the business center. Alice seemed to be there whenever we had a question and she was fantastic. Friendly, knowledgable, helpful, and accomodating. She just happened to be on duty every time we needed something. We were lucky! July 8, 2014
Rated 4 out of 5 by I am pleased the staff now know me I stay here often. I like it when staff know that and treat you well. July 10, 2014
Rated 4 out of 5 by Very comfortable and central Overnight stay before going on Rocky Mountaineer. Very comfortable room and good service. July 9, 2014
Rated 4 out of 5 by Nice, but...... We enjoyed our stay but: 1. The safe was not working and I called to have it repaired to no avail 2. The snack bar was not functioning due to renovation. Could not get a simple drink of snack. 3. The pool facility had a HEAVY smell of chlorine.....unappealing! 4. The ice machine on our floor 23 did not work.......I had to bounce around to find a another floor with a ice machine as all do not have. 5. We requested a room with an ocean view. When we checked in, the woman at the desk offered us 2 lower level rooms with no ocean view in the south tower. We decided to come back at a later time 3pm and we got a different woman rep.to help us. She also was not too acomodating to get us a "good" room. We inquired about a room in the north tower and she was "able to find a room there" up HIGH on the 23rd floor with ocean, mountain and city lights!! We were staying 4 nites and spending $1000+ and I believe(?) we are Starwood Group Members and we were still given poor options even though other better rooms existed. VERY DISAPPOINTING!! A woman (host?) in the restaurant took good care of us on our final day and we were very pleased with her. The hotel is nice and in a good location. Bruce W. July 9, 2014
Rated 5 out of 5 by Great Location, Great Service We stayed one night at the Downtown Sheraton after our Alaskan cruise. The hotel is a little older, but has been well maintained. The only remotely negative "issue" I had with the property was the dimly lit corridors. Obviously not really a problem, but it was a little weird. Otherwise, the property is fantastic. Platinum received very early check-in (10:30 AM), an upgrade to a junior suite, which is quite large and offers a separate bedroom, a bar area, and great views, as well as club access. The club is three levels, with a complimentary board room on the third, food service on the first, and eating area and complementary computer/printer on the second. It is one of the nicest Sheraton clubs I've seen, and also has a 25th floor balcony overlooking the city. Food was good and snacks/beverages are served throughout the day. There's even a Nespresso machine (in addition to regular coffee service) with milk frother for lattes/cappuccino--haven't seen that in a Sheraton. The staff was fantastic. Melissa at check-in was lovely and very accommodating regarding my early check-in. Valet service was great, as was the staff in the club lounge. Make no mistake, this is an expensive Sheraton. But we certainly received service and quality at this price-point. Here's a tip: to save a little bit/make up for the higher hotel cost, go without a car. It's very easy to get around without one (parking anywhere in Vancouver is expensive and difficult) and the SkyTrain, ferry, and bus service are very nearby. Walking is good for you, too. We hope to return to Vancouver to stay again...wish we could have stayed longer in such a great city/hotel. June 9, 2014
Rated 3 out of 5 by SHOULD HAVE BEEN A GREAT HOTEL BUT... I had stayed at this Starwood property several times in the past and: PROS: 1) Location is great as smacked in the middle of downtown vancouver. 2) Rooms are what you would expect from a Sheraton North American Category 3-4 property (But does not come close to other Sheraton hotels across the globe) 3) Room service, conceirge, and housekeeping staffs are friendly. CONS: 1) Front desk staffs are LOUSY and quite not so welcoming (on all my stays there). As an SPG Platinum member for several years and for someone who literally travels all over the world, I can easily compare their professionalism to other Starwood properties from Africa to Australia to Asia... And sad to say, Front Desk Staffs at the Sheraton Wall Centre could not compete with other Starwood Properties. Don't get me wrong, this property is good for the general clientele, BUT if you are a loyal SPG member, who PREFERS to stay in Starwood Properties, then I would suggest the other 2 Starwood properties in downtown Vancouver...BIG difference with how their front desk staffs interact with you. November 20, 2011
Rated 5 out of 5 by SERENITY AT ITS BEST There is nothing quite as lovely as sitting outside this beautiful facility and enjoying the lovely gardens and water fountains and letting your mind be at peace with a cup of coffee and a good book! And to top it off enjoying the famous risotto balls and delicious chocolate covered strawberries. The 29th floor view of the city and English Bay is superb. Thank you Sheraton staff for making my stay so special!! July 3, 2014
Rated 4 out of 5 by Please put more people on the front desk there was only one person at the front desk every time I went there. This meant that every time I needed a room change or an extension on our room or parking pass I had to wait in line at least 15 minutes. There needs to be better service at checkin in and check out by adding more front desk staff. Al;so rooms on the lower floors (eg th floor) are noisy from street traffic on burrard. It made a difference to move higher up. July 2, 2014
Rated 5 out of 5 by Before and After A Cruising Trip Coming from California, heading for an Alaska cruise out of Vancouver, we stayed the night before and the night after our cruise. The location was perfect, a short distance from the cruise ship, very relaxing, beautiful decor, and friendly staff. July 3, 2014
Rated 3 out of 5 by bad check in experience I travel alot with business, hence the gold status. It definatley is a perk I enjoy. when we checked in there was a long line up and I went to the gold checkin desk but was not serviced in a timely manor, in fact the agent did not even recognize or ask any of us in line if we were Gold, she didnt seem to care. When we finally checked in no upgrade was offered or a late check out. July 2, 2014
Rated 5 out of 5 by Overall good hotel! I like the Sheraton Wall - clean, good downtown location, fantastic staff - close to the Park! Room is clean and a good size, with a very comfortable bed and pillows! I had been away for a week sleeping in hotels and I had my best sleep here!. July 2, 2014
Rated 5 out of 5 by Conveniently located in heart of Downtown Best concierge assistance. July 3, 2014
Rated 3 out of 5 by Our Stay Our stay was noting compared to our last stay in August. Started off by the room not being properly cleaned, with shopping wrapers left in the drawers, half drank wine bottle in the fridge. Everytime my wife blow dryed her hair, the power went out in our bathroom and the master bedroom. We told the front desk and it happened everyday of our stay. finally on the Saturday afternoon, we had no hot water for showers( we had a party to go to and could not bath the kids) and the same for Sunday morning. I again informed the front desk and to be honest not much was really done. We really enjoyed our 1st stay in August and were excited about our return. After this stay, I would say that we were fairly dissapointed. Sincerely, Mark November 7, 2012
Rated 5 out of 5 by Comfy! Thanks for a great stay in Vancouver! Centrally located, great accommodations. Spectacular view! July 1, 2014
Rated 1 out of 5 by Great Location, Disappointing Stay and Poor Service No upgrade provided for SPG status. When questioned I was advised that I had already been upgraded. When I checked I confirmed that I was NOT upgraded and placed in the room category that was booked. Upon further inquiry the staff just shrugged. Placed in room where drapes were too short for the windows letting in the morning sun and not good for sleeping. Multiple calls to staff and significant inconvenience to me, the solution was to move me to a different room. A big inconvenience... Arrived at club level lounge for continental breakfast and there was NO FOOD...Staff response was "We have been busy" Tables piled high with dirty dishes. Multiple requests to staff over an hour did no good. Staff response was "What do you want me to do...the kitchen is 15 minutes away" Another inconvenience,,, Returned from day out of room at 6:15 pm and room was not made up...Staff response was "we are fully booked" Yet another inconvenience,,,, The list goes on and the staff is either helpless to correct the deficiencies or just doesn't care Certainly did not receive the level of service that is expected at a 4 star hotel. Although presented with numerous opportunities to correct the problems and turn a bad situation into a good one, the staff's response is that they will give you a nominal number of Starwood points...I would prefer to have the appropriate service levels. July 3, 2013
Rated 5 out of 5 by Great hotel in central location This hotel is clean, comfortable and ideally located. The staff were all friendly and helpful, the beds were very comfortable and the rooms were nice and spacious. Location is ideal, close to the water front, shopping and Granville Market. We had a great stay! June 30, 2014
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