Rated 4 out of 5 by Sami15 Don't drink the water
My stay 16-July-2015 to 20-July 2015. I was charged for "SMART" water. Three dollars ($3.00). There was not a note stating that there was a charge, and when I called after receiving an updated bill, I was told that the water was complimentary. NOT TRUE! Got my bill yesterday and the charge is still on it. DO NOT DRINK THE WATER!
August 19, 2015
Rated 2 out of 5 by BobH17 Very Disappointed
Stayed at hotel just for one night but very disappointed with the quality of the room.
The room we were in really needed updating, one of the chair was ready to be thrown out with the garbage. AC was also very noisy.
Staff at front desk could be more receptive to customers waiting or at least acknowledge customer while they are spending time on phone. Especially when both staff are busy on phone.
Fortunately, our next two nights at Starwood hotels in Oklahoma City and Memphis, restored our confidence on Starwood hotels.
June 2, 2015
Rated 3 out of 5 by FoodieThatTravels Disappointing
As a frequent SPG traveler there is a standard that I expect in the brand - and this was not it. We were upgraded to a suite, and while having more space and an additional 1/2 bath was nice, the overall room is in need of a make over. And our air conditioning ran nonstop all night, and still never cooled the room adequately.
March 21, 2015
Rated 5 out of 5 by JandJV Great Staff! Love the club level
During the reservation process, Stephanie was very helpful and willing to help make our Valentine's Day special even though the hotel was full that night and a room we wanted was unavailable. During the evening hors d'oeuvres, Diane was very welcoming and helpful. She made it an enjoyable experience. Our room was clean and comfortable. The only con to our visit was a noisy neighbor across the hall who was constantly opening and letting the door slam shut. It hindered our sleep and was a little annoying. Other than that, our stay was a great experience and we will definitely be back!
February 15, 2015
Rated 5 out of 5 by CubsWin33 Excellent property/staff
We were well treated by Damon and his friendly staff (esp Adele and Stephanie) ... we work hard at keeping Platinum level and these folks recognized brand loyalty like few other properties ...as New Mexico rookies, the advice on local POIs saved us valuable time and assured us of catching the highlights ... I actually wrote a review the day after check-out (early Jan) and my only disappointment is not being able to find it on the website ... We look forward to returning next month ...
February 12, 2015
Rated 5 out of 5 by Lottie22 Great Experience
Everything from check in to room service was exceptional. I was treated with the best customer service in every venue! Kudos to the staff for doing such a great job! I will recommend this hotel to all my family and friends!
February 7, 2015
Rated 5 out of 5 by Travis13 Business and Leisure
I have been involved with the Sheraton Uptown in many respects recently. This trip was a business trip, my first to ABQ. I stayed for 4 days excellent accommodations in terms of comfort and cleanliness. Staff went above and beyond which always plays heavily into the review. I would recommend to any business traveler.
Since this trip I stayed a couple nights in November upon moving here and experienced personal attention when I arrived at 2 am in a UHAUL and the security staff closed the entrance to the back lot and monitored my vehicle all night to protect it from possible theft.
Most recently, my parents visited for Thanksgiving. I'm sure they will write their own review as they were overly pleased with their stay. I joined them for a drink and snacks in the Club lounge on the 8th floor we were very well taken care of. Additionally, I was able to bring a bouquet of flowers for my parents to the front desk which they placed in their room before checking in. Thanks again Sheraton Uptown and manager Damen who has been very present in every encounter I have had thus far. Until next time.
December 4, 2014
Rated 4 out of 5 by miles21 please fix the pool
we had a very nice stay but were very disappointed with the pool and spa. The spa was closed and the pool had much too much chlorine to make swimming safe and comfortable.
December 2, 2014
Rated 4 out of 5 by ABQ1stTime Nice but not outstanding
Nice but not outstanding!
November 24, 2014
Rated 5 out of 5 by Ella23 Hotel has great feel
Really liked the look of the rooms
Clean and nicely kept
Coffee shop inside helped a great deal with our meetings
November 24, 2014
Rated 5 out of 5 by Flygirl Nice and comfortable
The check in was easy and fast. The rooms are big and comfortable. Used the gym and everything was in working order although I don't think the TV's are hooked up/cabled to work with the equipment. Was there for only one night so I had dinner at the bar cafe and the food from the restaurant was very good.
November 14, 2014
Rated 5 out of 5 by MandJF This hotel has great staff!
Staff at this hotel are accommodating and friendly! They consistently make my stay a pleasure!
October 28, 2014
Rated 4 out of 5 by Milc06 Convenient, Clean, & Comfortable
We come to Albuquerque often as a family for our children's sports. It is a great location with great shopping and restaurants within walking distance. We always try to stay on the club floor. The breakfast and evening hors d'ourves are perfect for our busy schedule when in town. The rooms are clean & comfortable with queen size beds, which are very hard to find these days and must for us.
October 27, 2014
Rated 5 out of 5 by Gallo Great Stay
The Sheraton at Uptown is a great place to stay. The hotel is clean and inviting. The rooms and beds are comfortable and clean. The lounge on the Club level is very nice, it has cold water and coffee all day, the afternoon happy hour snacks are pleasant and the breakfast is fresh and tasty.
I enjoyed the proximity to Uptown center for shopping and restaurants.
October 27, 2014
Rated 5 out of 5 by Garyspg Second Home
Completely enjoyed my stay. Ivan is managing to perfection, and Adele is the "Hostess with the moistest." Dianne and Judie were extra special to start the day with at breakfast, and the front desk staff were wonderful.
October 26, 2014
Rated 4 out of 5 by agonales1 Service was great
I did order room service and it took an hour and a half after being told it would be forty minutes, other than that the staff was very friendly and helpful especially the girl who brought my breakfast on Wednesday and Thursday.
October 24, 2014
Rated 5 out of 5 by Newt1 Review title
Hotel had attentive staff and was relaxing atmosphere.
October 20, 2014
Rated 5 out of 5 by LadyDRoth Premium Customer Service during Balloon Festival
We stopped in Albuquerque on our honeymoon to visit family and go to the Balloon Festival, so every hotel's prices were about 30% higher and booked up.
We originally booked a hotel in the area for $100/night, but upon reading many awful reviews, we cancelled and called around town for other openings. The Sheraton was one of the few that still had availability, and at $119/night, we got lucky.
The front desk agent upgraded us to the Starwood Preferred floor and sent champagne and strawberries to our room. Our room has a beautiful view of the city, and was super clean and comfortable.
There is a bar and Starbucks on-site. The only complaint I had was the parking lot was always packed, and it was difficult to find a parking spot (probably due to the Balloon Festival).
Everyone who helped us was incredibly friendly, and they made our trip much more enjoyable.
The location is perfect - right in the middle of town with the mall, movie theater, and nightlife less than a mile away.
Highly recommended for the price, location and service
October 19, 2014
Rated 3 out of 5 by 426dz room assignment
We booked our room in Jan 2014 and prepaid it and when we registered we were assigned on a room on the second floor which had no view-- other people staying there said that we should have asked for a higher floor room on the other side of the hotel where you could see the ballon festival-- no one recommended this to us when we made our reservations--we did not appreciate the lack of information given to us.
October 14, 2014
Rated 5 out of 5 by dbpj Great location and accomadations
Was a great stay in a great Hotel. Personnel were always accommodating and the rooms top notch.
September 29, 2014
Rated 5 out of 5 by Cindy73 What a jewel!!
Our room was so spacious & clean! The hotel is so attractive and the staff so friendly and helpful. Would return to this hotel in a heartbeat if we return to Albuquerque!!
September 24, 2014
Rated 1 out of 5 by Manchu2014 reunion
Room wasn't ready at 3pm day of arrivial 9/15/14. Had to have shower head fixed. Construction in the lobby. Breakfast every morning for the reunion not good coffee was bad. No shuttle to and from airport. I have stayed in a lot of big hotels they have always has a free shuttle.
September 23, 2014
Rated 4 out of 5 by MPS26 this hotel has great people working for them
I can't say enough about how helpful and friendly the staff are.
September 22, 2014
Rated 5 out of 5 by Dxaggie Very comfortable and spacious room!
Enjoyed a large guestroom with all the amenities you need. Slept great! Look forward to our next visit.
September 22, 2014
Rated 5 out of 5 by Jen96 Excellent stay!
I came to the Albuquerque Uptown Sheraton Hotel for a conference and ended up having a great time not just professionally but personally. The staff were super helpful and welcoming, they were very professional. The room was very comfortable, the bed was great. I came home feeling I had not just gone there for business, I had had a relaxing and fun time too!
September 15, 2014
Rated 5 out of 5 by navyjohn Quality location
I represent a US Navy reunion group that recently stayed at this location. In our 20 years of reunion locations this hotel and staff are by far the best we have experienced. The location, facilities, and staff are exceptional in service. I would recommend this location to anyone looking for a number one hotel.
September 10, 2014
Rated 3 out of 5 by diamond07 No Free Wi-Fi
As a business traveler you have many choices. And free Wi-Fi is pretty standard in today's bookings, even at the medium quality hotels. For this reason only I will look for a different hotel on my next trip. Also I had a slow drain, maintenance fixed it but left the tub dirty.
September 7, 2014
Rated 4 out of 5 by TxDoc Excellent hotel
Great staff. Comfortable rooms. Convient to downtown and good shopping
August 28, 2014
Rated 4 out of 5 by mysticwiz1 Family Reunion
We stayed at this hotel while in Albuquerque for my family reunion. It was close to every thing we needed. Staff was very helpful. Rooms were clean and comfortable. We did have some problems with the TV. It had to be reset every day in order to view all the channels. We were compensated for the inconvenience and management was going to look into it. Will be staying there again the next time we are in town.
August 25, 2014
Rated 5 out of 5 by Joni1108 awesome room with all of the accomidations i needed and the some
The room was awesome with lots of space and all of the accomodations I needed.
August 18, 2014