Rated 1 out of 5 by shea68 worst hotel experience ever
worst stay ever, stayed for 3 nights, cable did not work for first 2 , and room smelled like a sewer, maintenance said sewer trap backing up into toilet/ bathroom, complained but hotel front desk not willing to do anything and was rude to my family. noticed my points were not added when i got home
August 8, 2013
Rated 5 out of 5 by Vikings1 Wonderful service
A great stay this time prompted by three memorable events.
1. The young lady a the front desk (6:30pm Monday, August 19 2013) - my room was late getting ready. The young lady called me when it was ready and gave me an adjusted rate and 3000 SPG points even though I didn't ask. She said having the room ready that late was unacceptable. I appreciate her attitude.
2. Amber left a nice cheese plate for me when I arrived and well appreciated. I also had a short visit with her on Thursday and she is always very interested and accommodating. I appreciate that Amber is willing to help us with our travel and meeting arrangements at other SPG locations across Canada.
3. Anne in the lounge. She is always so pleasant and helpful and the main reason why the lounge is my favourite place to have dinner in Saskatoon. I eat at Carvers a half dozen times a year but the lounge is my go to spot. On this occasion, she let me buy a bottle of wine off the restaurant wine list and have it over two nights. It was another example of her can do attitude I so much appreciate.
August 23, 2013
Rated 2 out of 5 by Robert237 Problems
While the hotel from the exterior and the interior looked and conformed to the standard's of a Sheraton Hotel the level of service did not. However, I suspect that the service issues have to do with the fact that Saskatoon is a small community with little in the way of business traffic.
During my stay, which lasted for 5 nights I regularly had trouble reaching the front desk when I had an inquiry, which meant that the phone would ring and ring with no one answering for quite some time. Further, when I tried to dial out one time the front desk picked up without advising me that I had reached the front desk of the Sheraton, which led me to believe that I had reached the front desk of the hotel I was calling out to. As a result when I asked to be connected to the room of the person I was trying to reach the person at the front desk told me that the person I was trying to reach was not staying at the hotel.
Overall while the hotel from an amenities point of view was commerce rate with the standards a person would expect of a Sheraton the service was abysmal.
August 21, 2013
Rated 2 out of 5 by ML103 In desperate need of an upgrade....
I frequently travel on business and stay in an assortment of hotels; the Sheraton is typically top-notch in both service and comfort. Sadly, the hotel is Saskatoon is in dire need of renovation. The rooms are old and lack the attention to detail when being cleaned. I was thoroughly disappointed.
December 19, 2012
Rated 2 out of 5 by George Customer Service Lacking
We had made reservations for a two night stay and this is the fourth time that our reservations were messed up and we only had a room for one night. Not very apologetic and not very accomodating.
February 11, 2013
Rated 5 out of 5 by Futt Best hotel in saskatoon!
We stayed here over Christmas. On Christmas morning the staff brought our kids gifts and all of the staff signed the card. The staff was extremely helpful when we were there. My son forgot his jeans with 150 dollars in his pocket and we got them back with the money. Will never stay at any other hotel in saskatoon again, this is by far the best hotel. Unbeatable customer service.
December 27, 2013
Rated 1 out of 5 by Holopchi poor quality for amount of money
No parking for check-in. Unable to park SUV in low underground parking. One elevator working on a Saturday night and a long walk through doors, stairs and worn hallway carpets. For the price of a suite the front desk clerk tried to advise us to breakfast downstairs in the restaurant instead of access to the club level. Would seriously have to consider staying here again when there are other downtown hotels to choose.The bed was great - nice quiet sleep.
February 8, 2012
Rated 5 out of 5 by tsoogs74 The total package!
It was a great experience, we became regulars at the Windows restaurant and sat at "our" table and enjoyed the view of people skating across the road, beyond that, the river and the Bessborough in the background make it an ideal location to enjoy downtownSaskatoon. Close to shopping, the university, it is a great location to stay for anyone. The waterpark was great, offering multiple pools and waterslides for all ages. Staff were great at all locations in the hotel.
December 16, 2013
Rated 5 out of 5 by JRR2 My favourite Hotel
This is my first choice when I visit Saskatoon unless I stay with friends. I've tried a couple of other hotels when someone else is in control of arrangements and I'm always disappointed because nothing can compare to the location and those incredible beds!! The cleanliness of the rooms and the linens is phenomenal & the service matches it. I always feel welcomed, comfortable & safe. A couple of years ago I had to bring my dog along to the veterinary hospital and was relieved to be able to have her stay with me. Even the designated dog room was very clean.I no longer have a pet but I love to see the occasional one around. I always recommend the Sheraton to friends.
December 4, 2012
Rated 5 out of 5 by 142kathy Best Hotel Chain EVER
I took my grandkids on a mini vacation to Saskatoon to visit family. Upon our arrival our room wasn't ready, they needed to shampoo the carpet? Well this speaks to the quality of the hotel's cleanliness. But big surprise they then moved us up to a one bedroom Suite. I can tell you that the kids enjoyed the room, probably not nearly as much as I did, but the staff, the complimentary lounge, and especially the water slide made this vacation outstanding. Thank you Sheraton you remain as the top hotel in my eyes for quality, cleanliness, and more importantly customer service. GREAT JOB!!
October 23, 2013
Rated 5 out of 5 by Taz1 Great downtown location & very helpful staff.
Nice location, very comfortable beds and the friendly & helpful staff do their best to help in every way. The Carver's Steakhouse restaurant is a very high quality steakhouse with great food. I try to stay at starwood properties and this one always lives up to the great reputation. If you come on business, there are many choices for places to go out to eat or meet with customers within easy walking distance. I have to say that the starwood amenities here for their guests is top notch and makes you feel as close to being at home as is possible. I would highly recommend this hotel if staying in Saskatoon.
December 17, 2011
Rated 5 out of 5 by Toolie Great Renos
Loved the staff and facilities. Great restaurant and lounge. Having Starbucks was my favourite perk. Staff were all friendly, accommodating and professional. The pool and fitness area are excellent.
December 14, 2013
Rated 5 out of 5 by AndreHHI Superb Saskatoon Executive Hotel
I gave 5 Stars to every category above as everything one could wish for in an Executive Class hotel was perfect.
I arrived exhausted after a 3,500 mile drive from Hilton Head Island, South Carolina.
Despite no reservation I was treated promptly, efficiently and yes, kindly by all reception staff.
In addition to giving top ratings for the hotel, mention must be made if its incredible location. Right downtown, in walking distance to everything for business needs or for more social and personal requirements. Plus right next the river, with a broad tree lined promenade providing an excellent place for a stroll or for a more vigorous workout.
Without a doubt, the best hotel I stayed in and best value for quality and amenities during my 21 day 8,000+ mile drive to Saskatoon, then on to Vancouver and then through many of the USA states back home to Hilton Head Island.
June 20, 2012
Rated 3 out of 5 by Eeclaire Nice enough for the area
The hotel is undergoing renovation - the areas that have been updated are very nice.
Make sure you press for an updated room. However the hallways reek of new carpet smell and wallpaper/paint fumes. The elevators are not yet updated , run slow and are also used for fright and construction workers.
The staff was very helpful and prompt - so they help to make up for the short comings of construction in progress.
The work-out facility is clean and roomy. Several elllipticals, treadmills, etc but the weight machines are a little worn.
June 24, 2012
Rated 5 out of 5 by vanariesboy Beautiful riverside location, great staff
I enjoy being able to stay here whenever I'm in Saskatoon for work. It's conveniently located beside the river and a short (under 10 minute) walk from anywhere in downtown you'd want to go. The hotel's exterior is very dated (1960s) but the inside is warm and comfortable. Many rooms have great views out toward the river. I was fortunate to be upgraded to a recently renovated room, which was very nicely equipped.
The Club Lounge serves a hot breakfast in the morning, which is head-and-shoulders above the usual pastries-and-cereal offered in many lounges. I hope they don't water this down because it's a huge plus for me.
The fitness centre has a decent amount of cardio equipment but no weight machines - just free weights. The pool area has two hot tubs and two waterslides, which made for some fun after my workout.
The front desk staff were very helpful in meeting my needs for billing arrangements and a late check-out.
I had a small issue with the housekeeping staff which was handled very promptly and professionally by the General Manager.
I will definitely be back when I'm next in Saskatoon.
November 17, 2013
Rated 5 out of 5 by GKF1 Excellent Hotel
This hotel continues to be the best in Saskatoon, with great facilities and friendly staff. The one time in the past that I did have a problem at the hotel, the General Manager followed up on it personally with me. Great service!
November 15, 2013
Rated 4 out of 5 by TeeJay Not my best stay at the Cavalier
I've stayed at the Sheraton Cavalier Saskatoon probably two dozen times over the years. It's my favourite hotel in Saskatoon - my last stay, however, was definitely below average. The entire floor reeked of paint due to renovations, including inside the room. The room was also freezing cold, no matter how much I tinkered with the thermostat. Finally, a number of loud guests in neighbouring rooms made the stay all the less comfortable. Thankfully, it was just one night in this case. Normally the experience is a lot better.
June 2, 2013
Rated 5 out of 5 by Melanie22 We love staying at the Sheraton Cavalier!
The staff treated us with such respect & made us feel welcome, as always. Room service was great & the newly rennovated room was a treat (very well done)! Our only complaint would be that the pool temperature was a bit cool, especially when the kiddie pool was the coldest & it flows into the main swimming pool. But we still really enjoyed our leisure time too. Windows Restaurant staff were excellent too & very attentive on Sunday morning. Will definitely be back again based on this experience.
January 28, 2013
Rated 4 out of 5 by Lola123 hotel has alot to offer
we spent a weekend at your hotel...We had two meals in the restaurant and both of them--delicious....Spent alot of time at the pool and water slides,,great fun and clean...however our room was not up to the standard of the rest of the hotel experience....I found our view looking out room 220 to be unpleasant..i think it was the back of an air conditioner as the focal point....over all i think the room could have used a good cleaning.. the baseboards in bathroom truly needed to be wiped off...
February 4, 2013
Rated 5 out of 5 by LKA4 Great service
Excellent, consistent service. Friendly staff. Highly recommended from this frequent traveler!
November 4, 2013
Rated 3 out of 5 by JRA2012 Hot in Saskatoon
I stayed there on July 11th and there was a heat wave in Saskatoon. The AC system is very old and the room was very hot and stuffy. I did not sleep well at all. I checked out the next morning and moved into a newer hotel where you could adjust the temp. This hotel would be awesome if you could adjust the room temp. The staff was very helpful but can't fix something that is old and marginal. I will not stay here again until renovations are completed...
July 15, 2012
Rated 5 out of 5 by northwestbound Wonderful!
Loved the room. Housekeeping was great! Front desk staff, great! Would liked for the Starbucks to have had more variety in quick foods. The brownies were awesome but the cinn. roll was a bit stale. Did not visit the pool, spa or fitness center, thus cannot comment on it. All the people we met in Saskatoon were very friendly, in and out of the hotel. Will definitely visit Saskatoon and stay at Sheraton Cavalier again.
October 15, 2012
Rated 3 out of 5 by MRRP Good features, customer service needs work
Pros: freindly staff, great fitness centre, great downtown location, decent food.
Cons: room cleaning occured late in the day and for 2 days no cleaning at all, staff arrived after 4pm, cleaning declined
No water for 3 hours, without advanced notice. When discussing with front desk, abruptly (and incorrectly) told that a letter expalining the outage had been left in room.
October 1, 2012
Rated 5 out of 5 by MammaG Check-in agent was awesome
We were met promptly and an issue we had with collecting on a charity voucher purchase was dealt with very professionally and to our complete satisfaction. I am sorry I did not get the desk person's name. Thankyou Sheraton Cavalier; we will definitely be back.
September 2, 2013
Rated 4 out of 5 by Erickson Loved the room
I was very pleased with the room it was quiet loved it and it was spacious. The staff was great made us feel welcomed. However the only thing I need to make a fuss about is when I got the bill it wasn't my spg number so my husband work is getting the points rather than me and I paid for the room not them. So I would like that fixed if possible
February 12, 2013
Rated 5 out of 5 by Iris2 great service
We were greeted with great ewnthusiam and check-in was fast, friendly, $ painless, Check-out was also as stated above, Clean, busy , centrally located. great staff restaurant - top quality. Can't say enough about this property. LOVELY, STRESS-FREE, pool a little smal( I swim everyday ) but a nice relaxing complex, anyway. Well-maintained.
September 5, 2012
Rated 4 out of 5 by FrequentTraveler13 VERY COZY SHERATON
Cozy Sheraton, comfortable rooms. Food was tasty in the restaurant and I ate "Bison Steak" which was kinda different. Very close to the University of Saskatchewan and I hired a cab to show me around the entire city of Saskatoon. We were done in like an hour. Its a cool little town and the hotel was centrally located.
March 20, 2013
Rated 3 out of 5 by Tomcat4911 Avoid room 224
Location of the hotel is great. We have mix feelings of our first experience here. It was really hard to get good rest being next to the gym and pool. Avoid rooms 223 and 224 if possible. The rooms would require to be refreshed, you see and feel the age of it all. Kids did the love the pool and water slides.
May 13, 2013
Rated 5 out of 5 by jack1549 Évaluation
This hotel has great features
September 29, 2013
Rated 4 out of 5 by Rod65 Great hotel facility on the Saskatchewan River!
Beautiful location! While the facility was under renovation when I stayed there, staff were very accommodating, room was comfortable and spacious, food was excellent. Very nice! I'd recommend.
September 2, 2013