Rated 2 out of 5 by JLNY Did not meet this time
Upon entering the room i went into the bathroom, upon lifting the toilet lid i noticed the toilet needed flushing. i flushed and the water came almost to the top. i called the front desk and they said they would send someone to fix it. i asked if they wanted to move me as i just walked in and was told if it was necessary they would move me. Ok. When i returned to the room it was evident that the issue was fixed however, there we spots on the floor and shower curtain; evidently schrapnel from the fix. There was also an open safety pin on the floor. I usually do not see this at a Starwood property.
December 12, 2013
Rated 1 out of 5 by RaeM2013 This hotel has a staffing issue
This hotel should be better than it is. There is clearly a staffing issue and the morale of the associates is overflowing to the customers. My experience with SPG properties has typically been good, but unless this hotel gets a fix in place, it will likely receive these types of reviews in the future.
December 12, 2013
Rated 2 out of 5 by maryj049127 Not a Great Starwood Property
The lobby and restraunt were what I would expect for a Sheraton. The room was not. My room had many things that made me feel like I was staying at a entry level hotel. Sheets on the bed were like sandpaper! Light by bed was not working. Shower was horrible! Old, not working well, short (I am tall and had to do the limbo) AND the tub didn't drain and that grossed me out! The other unpleasant thing was after a long night of travel, the alarm clock in the room went off at 5 am. I would have thought housekeeping would check the alarm clock as a standard procedure. Not pleasant when I planned to sleep until 7 am!
December 5, 2013
Rated 2 out of 5 by Randall4 Improvements needed
I am a SPG and have used this hotel for the past 6 years. This year the staff seemed unresponsive to simple requests, for example, the TV I'm our room did not work. Ut took over an hour for a repairman to come and he had to bring 3 different TV's to get one to work and then found out the original one worked but he did not have it connected correctly. We had a lamp beside the bedside that would not work. I reported it and asked for help and over our 4 day stay it was not repaired. We requested a split bill so I could pay personally for the last night, but after calling the hotel it took 3 repeated calls to get an e-mail correctly sent to me so I could complete a form for this. Each time I called (this was the day I checked out) the person at the desk seemed befuddled and asked me to slowly give them my e-mail address (the same person all 3 times). Our room was also cleaned at the very end of the day even though we requested an earlier clean-up and the maid in the hallway in front of our room said our room was to be cleaned by someone else and she had to call her. She came about an hour later at a time we couldn't let her in to clean. I had not experienced these problems previously and probably will not use this hotel in the future.
December 6, 2013
Rated 5 out of 5 by dgreen50 excellent stay
We found the hotel to be first rate. The staff friendly and efficient. Our only problem was a problem with the toilet on our second day and it was taken care of promptly.
December 5, 2013
Rated 2 out of 5 by Janice88 Hotel in Transition; going the wrong way
I've stayed at this hotel on a weekly basis for over a year now and return primarily due to the staff. In fact, this hotel was a 5 star rating for me in terms of service but now that has drastically changed for the worse. The ownership change in effect for the first full week (11/1/13) has been disappointing. Many of the staff members that provided excellent service are gone and replaced by new staff badly in need of training. Thankfully, some of the previous staff were retained which is making my stay bearable but just. Examples: no one staffing the Starbucks cafe, new person overwhelmed this morning at the check-out desk, apologizing due to "new system", all the staff at the bar have been replaced; service is slower; missing the warmth of the previous staff noone at the front door helping you with luggage. This was a stellar hotel now going the wrong way. I have recommended this hotel previously to my colleagues but I can't recommend it now.
No, I do not recommend this hotel.
Month of Arrival:November 2013.
November 1, 2013
Rated 2 out of 5 by AAUS2013 Leisure focused not ideal for business travel
As an SPG Platinum I was amazed by the lack of attention and focus by the check-in and restaurant staff. The only highlight was the attendant at the Sheraton Club who was trying her best with little to no tools.
November 7, 2013
Rated 3 out of 5 by spiritgirl Not as Great as Before
We stay at the Sheraton DFW at least once a year and have for probably 7 or 8 yrs. I always thought the rooms were pretty great, but this time, we ran into some problems. The mattress was uneven and too hard. Granted, I'm somewhat handicapped w/ bad joint problems, but a good topper would have gone a long way to making the bed more comfortable. As it was, I endured two nights w/ little or no sleep and just a lot of tossing and turning. The toilet height was way too low. Even my husband thought so. It was very difficult to get up from it. The only way I could manage was to grab hold of the tub rim (which squeaked and squawked because it's a cheap metal one), contort my body, plant my feet in an unnatural position and try to hoist my self up. Speaking of tubs, this one had a dirty floor that needed deep scrubbing. It was gross. The second evening, the basin stopped up as I was brushing my teeth. It stayed that way until in the middle of the night, when I heard it glub glub, and then again a few hours later. We had called earlier to see if something could be done, but no one on site was available and no chemical products either. Then we were stuck w/ a gross sink the next day. The first morning I slept in, but expected the cleaning crew would have gotten to the room by that afternoon after lunch, but they had not. Since they were still on our floor, I asked if they could do a few quick things, but I had to ask for EACH thing before they would do it. I requested more tea, fresh towels, empty the trash, and just make up the bed (not even using the heavy duvet). I didn't ask for any cleaning or anything else. Couldn't they have asked me instead of me asking them? I did request at the check in desk for tea bags and a couple of feather pillows. When I came back that evening, they had been delivered. So, thank you for that. There was a lady from Brazil at the desk w/ the most beautiful smile and sweet demeanor. I couldn't have asked for anyone any nicer! The other employee was kind and efficient also. Now...as to the restaurant. Our waitress couldn't speak even rudimentary English. And our meal took 1 HOUR to get to our table after having ordered. It tasted fine, but a whole hour??? And we were in a hurry to get to our next meeting. No one took a drink order either. Oh well. One more thing, while I'm thinking about it... I put on my makeup at the desk and do my hair there too as it is way too damp to do it in the bathroom after a shower. Having a mirror at the desk is nice, but why oh why is it offset from the desk toward the curtains? I makes no practical or design sense, unless it's for a partial or full length view unobstructed by the desk. The rooms could use much better lighting as well. And the wall art is relevant to what??? Maybe it's time for things to be updated and revamped a bit and for your staff to be retrained on some quality control issues. By the way, we attended a banquet at the Sheraton before our conference began. We found the food to be mediocre except for the cake which was delicious. We had attended two banquet type luncheons at another hotel across the highway a few weeks prior to this, and I was frankly a little shocked at how nice both meals were and what nice quality ingredients they used in each dish, from the salads to the meats to the vegetables to the desserts. Once again, there's room for improvement in your food service.
November 24, 2013