Sheraton DFW Airport Hotel

  • 4440 West John Carpenter Freeway
  • Irving,
  • Texas
  • 75063
  • United States
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Rated 3.7 out of 5 by 284 reviewers.
Rated 1 out of 5 by Very disappointed and won't be back. From nasty cheap soap to having to pay for everything from Internet to cheap bottled water, this hotel was a major letdown! We also had to listen to people talking and running up and down the halls until 3 or 4 in the morning and also had neighbors trying to open the doors that apparently connect most of the rooms so I am guessing they don't spend any of that extra money on security! I had actually talked my wife into spending the extra money to stay in what I thought would be a nicer hotel. Boy was I wrong! April 23, 2013
Rated 3 out of 5 by Many of the features are very good. Our only complaints are about our room. We were given a room for "handicapped" but found the room very inadequate. There was very little space for putting our personal items even though we packed very lightly. Our main problem was with the bathroom. One of us came very close to falling headfirst on the bathroom floor because of the "uphill design" of the tile. Both of us had to hold on very carefully to the wall or the edge of the countertop each time we used the bathroom and even with that we were both very nervous each time we walked on that floor. December 4, 2014
Rated 1 out of 5 by Disappointed from Denton The room was comfortable and clean. Problem was with not enough parking for the many events happening at the hotel. With no valet parking, had to find parking spot off hotel property! Also, came back from off-site event, had a drink in bar, ordered hamburger to go, had to ask manager for assistance because server was more consumed with flirting with other patrons. (We both are 60 plusers). This was about midnight. Took food back to room, consumed and ready for bed, except we could hear the band paying in the bar area. We were on the fifth floor, and could hear every note!! Called front desk to complain and was informed the band played until 2:00 am, and an "I'm sorry". Will not recommend this hotel to others. My wife schedules meetings and events for her place of work in located in the DFW area, and made it very clear that she would not recommend this facility. November 1, 2012
Rated 1 out of 5 by Will not return. My stay was terrible, all around. The good: attitude of front desk and front office manager was excellent. The bad: curtains were torn, had holes in them, bedspread had stains, fan in bathroom was so loud I thought it was going to explode. Restaurant had tiny, limited menu and staff had no idea what they were doing. At breakfast, they served me expired cream with my coffee. I left, quickly. March 12, 2014
Rated 1 out of 5 by Very disappointing This hotel really needs a makeover. The smell of the hotel when you walk in is disturbing, the whole place smells like backed up sewage. Our room was missing the room service menu and late at night it took us 4 tries and 2 hours to have a room service menu delivered, it never happened! Finally we ordered from a verbal discussion of the menu with in-room dining and the food was delivered. Food would have been okay but the smell of the man delivering the meal was repugnant and turned us off of the meal. Finally, the gift shop needs some updating. Our daughter was unable to charge to the room. Please update this hotel ASAP! January 27, 2014
Rated 2 out of 5 by SPG Ambassador - Zero recognition Very disappointed with the lack of recognition at the DFW Sheraton. With more than 140 SPG nights so far this year, I am always at the Club floor (or at least a SPG floor), the only exception was the DFW Sheraton. Very small room, no SPG amenities ...... I will take my DFW business elsewhere August 26, 2013
Rated 2 out of 5 by Not a Great Starwood Property The lobby and restraunt were what I would expect for a Sheraton. The room was not. My room had many things that made me feel like I was staying at a entry level hotel. Sheets on the bed were like sandpaper! Light by bed was not working. Shower was horrible! Old, not working well, short (I am tall and had to do the limbo) AND the tub didn't drain and that grossed me out! The other unpleasant thing was after a long night of travel, the alarm clock in the room went off at 5 am. I would have thought housekeeping would check the alarm clock as a standard procedure. Not pleasant when I planned to sleep until 7 am! December 5, 2013
Rated 2 out of 5 by Leisure focused not ideal for business travel As an SPG Platinum I was amazed by the lack of attention and focus by the check-in and restaurant staff. The only highlight was the attendant at the Sheraton Club who was trying her best with little to no tools. November 7, 2013
Rated 2 out of 5 by Did not meet this time Upon entering the room i went into the bathroom, upon lifting the toilet lid i noticed the toilet needed flushing. i flushed and the water came almost to the top. i called the front desk and they said they would send someone to fix it. i asked if they wanted to move me as i just walked in and was told if it was necessary they would move me. Ok. When i returned to the room it was evident that the issue was fixed however, there we spots on the floor and shower curtain; evidently schrapnel from the fix. There was also an open safety pin on the floor. I usually do not see this at a Starwood property. December 12, 2013
Rated 2 out of 5 by Good hotel for short stay The rooms were a little small. The pull out bed for my son was very uncomfortable. The bed that I slept in was uncomfortable as well. We were really looking forward to the pool, and it was so small, so no adults got in (there were 4 kids, and it made it seem too busy). I ordered a beer from the restaraunt, they seemed aggrevated, and 30 minutes later brought me the wrong kind of beer...or maybe it was just stale. We were really surprised that we could not get food or drink. It was a Saturday, and there were no staff to be found! Quite odd to see no one at a hotel, so we just went out for food. July 11, 2012
Rated 2 out of 5 by Major Disappointment I booked this hotel due to our previous experience with Sheraton and staying on the club floor. This hotel, the club lounge, is locked expect for during the breakfast hours and evening hours. No meeting area. Evening reception. Included a table full of bags of potato chips and that was it. Breakfast opens at 6:30, we had to wait until 7am to receive any hot food. Room service was a disappointment. We ordered two hamburgers, medium well. It took 50 minutes, which would have been fine if when they arrived the hamburgers were not raw and in edible. No SPG recognition at all. Room was nice, but I requested pillows for sofa bed and extra towels and no one showed up. Staff members were nice and eager to he please. January 28, 2014
Rated 2 out of 5 by Weird Elevators/Inconsistent Rooms I found having to use your room key in the eevator annoying. other guests, even staff tend to stand right in front of the key entry, and the light blue lights on the buttons were difficult to see, I never knew if each guest needed to use their key, I had an evtra ride 2 floors up once. It was also odd, I had 2 free bottles of water every day, others had 1, others none, even though they were SPG members. I didn't find the coupon for $5 off if the maids didn't make your room until I was checking the room as I was checking out and found in the nightstand drawer. July 31, 2012
Rated 5 out of 5 by Genuine caring staff I once heard - Genuine kindness is no ordinary act, but a gift of rare beauty! That is how I would describe the kindness extended to me. Unfortunately, I didn't get her name; she has a BEAUTIFUL smile, long curly black hair and works in the executive offices. I don’t know how she knew I was diabetic and my sugar level was very low-she had me drink a glass of milk and stood right next to me. I was embarrassed all I remember was a young lady smiling at me and once she saw I was better she walked away as if nothing had happened. So please thank her for me! May 24, 2013
Rated 5 out of 5 by Staff made this Cat 3 better that most Cat 5's As SPG Platinum, I've stayed at many different properties, but have yet to run into a team that worked so hard to make all aspects of my stay so pleasant. Even more remarkable considering that the property was undergoing renovations. Starting from Rodrick the shuttle driver, Irina at check-in and Efraim at the restaurant they all have that go-the-extra-mile attitude that you expect at a Category 5 property, and obviously they all take their cues from their team leader, Tony G, the on-duty manager. August 25, 2014
Rated 4 out of 5 by Would stay here again Staff very friendly and helpful, especially to those with disabilities. Conference area was nice. Wait staff friendly and attentive. Food was good. Would not recommend staying on the west side of the hotel if you are sensitive to noise since the airport is on that side. Also the sun sets on that side of the hotel. Felt like the room was too warm for my liking and took a long time for the AC to cool down the room in the evening even though I turned the temp as low as it would go. Room size is average. It was clean. Only problem with the room was that the desk chair did not fit under the desk and made it harder to get between it and the bed to get to the window. Easily solved my removing the chair from that area. Overall a nice hotel. March 24, 2014
Rated 1 out of 5 by Lacks basic business traveler needs I stayed at this hotel on Sunday September 8th and Monday September 9th 2013. There were several TV channels that we not working properly. I along with several guests were shocked that the hotel didn't have ESPN for the Monday night football games. This is a basic for any football fan who is also a business traveler - and there are many of us. It was on in the bar but frankly that prevents a guest from being able to relax in the privacy of there own room for the game. Management has to be on top of issues like this and get them addressed immediately. September 11, 2013
Rated 5 out of 5 Staff was friendly and helpful! We took the shuttle to the airport at the end of our stay and my husband left his cell phone on the bus. I called the hotel and the person who spoke to me on the phone was extremely helpful and responded quickly and calmly. The shuttle driver found the phone and delivered it to us at the airport within half an hour of our calling. We really appreciate the quick response and happy ending to our self-made dilemma! We enjoyed our stay, the food was excellent and the service was exemplary. April 28, 2013
Rated 2 out of 5 by Front Desk Manager needs lessons in Hospitality I was extremely dissatisfied with the fact that the tub did not drain. Unable to shower and the engineer never showed up to take care of it. The front desk manager started off on the defensive and I would not consider him to have Good Customer Service nor Good Hospitality Skills! I showed him a picture of the tub and can only hope they fixed the problem before allowing another guest in room 928. The worst thing to say to a guest is to acknowledge that the hotel you work for and service is simply OLD! He should have simply apologized for the inconvenience and offered to make amends, which he did not do to my satisfaction. I truly hope this message gets to your corporate office and not just into the hands of the same person that was uncaring, un-hospitable, and that obviously thinks poorly of the same Hotel he works for! August 1, 2013
Rated 5 out of 5 by Lovely hotel for a group function My husband & I stayed in a Parlor room on Club Level in order to have a wine tasting gathering with 7 couples who were all coming in from out of town. The room was perfect for entertaining 14 people. Complete with comfortable lliving room style seating (sofa bed included), a dining table, wet bar and connecting king room -- we had everything we needed to make this party wonderful. The desk staff, housekeeping staff, happy hour amenities and staff, breakfast amenities and staff, restaurant, pool, bar, and airport shuttle/parking all combined to make our group stay here wonderful. I did have to communicate regularly with the desk all the way up to check-in to correct a few errors with my group's various reservations; but they were helpful and solved all problems to my high expectations. Upgrade to Club Level is well worth it. August 15, 2012
Rated 2 out of 5 by not good the person that signed us up didn't bother to explain about the key had to be inserted in order to get to the 12 th floor, actually other customers showed u how. and when we got there with our luggage the maid was just starting to clean the room, no one told us it wasn't ready ?, really, waited 15 min and got tired and went downstairs asked for the mgr. but all he said oh sorry for the error, thats it? didnt bother to offer anything for us for 2 errors...... September 30, 2013
Rated 1 out of 5 by Poor Staff Performance I have been staying at this hotel consistently for the past 10 weeks. There was a change of staff/management 2 weeks ago and the stays have been quite poor. The staff has been quite uncooperative and unresponsive and standard practices are not followed. Make a green choice requests were routinely forgotten. Staff at the front desk was not very accommodating during check-in. I will give them one more chance before moving to another chain within SPG. November 8, 2013
Rated 5 out of 5 by Convenient location The fan in the bathroom was very noisy and has to be on when the bathroom light is on. It would be nice if either a quieter fan could be installed or if the switches could be separate so that if you don't need the fan you could just use the light. (e.g.. for putting makeup on.) Everything else was wonderful though--the food was great, business area and computers were nice and room was good. The pool and fitness center were excellent also. June 30, 2013
Rated 5 out of 5 by Excellent Hotel I recently stayed two nights. From the time I walked in I was treated courteously and with respect. The hotel is beautiful but more important it was CLEAN. The rooms were nice sized and had everything I could need. I had the opportunity to eat in the restaurant and at the buffet for our meeting and let me tell you it was wonderful food so there really is no reason to leave! I would very highly recommend this hotel. March 27, 2014
Rated 4 out of 5 by Great customer service I haven't stayed at the Sheraton for about 5 months until this stay. Many new faces but there is definitely a strong culture of wanting to please their guests. Ive been Platinum for some years and have stayed very often at this property in the prior 2.5 years. Betty in the concierge lounge continues to be an outstanding person who consistently makes me want to stay here each time I am in the area! March 28, 2014
Rated 5 out of 5 by The hotel is good Very Nice and helpful front desk people. The customer service person name Andre was so polite and helpful. This person deserves best appericiation November 24, 2014
Rated 5 out of 5 by In room amenities I have worked and stayed in hotels in almost 30 countries. I must say, that my room and the little details, like complimentary water, lighting, workspace, and all the amenities in the bathroom as well as the caliber of the bedding put this hotel in at least my top five nicest stays ever. I never turned on the huge flat panel TV though it was inviting. The parking lot was full to overflowing. June 10, 2013
Rated 2 out of 5 by What a disappoinment Have stayed here before and always forget that it's not my SPG hotel of choice at DFW. The service here is really lacking with one notable exception--the lady who works the Club Lounge for breakfast who goes above and beyond the call. Front Desk couldn't care less and on a Monday Night--no ESPN working in the room--they told me to come down to the bar to watch football--what a bummer. September 11, 2013
Rated 1 out of 5 by Misleading information - bad customer service Do not assume that "sweet-sleeper bed" means a larger room with a sleeper sofa! I paid more to get that and it only means a special bed! I stayed at this hotel 1 year ago and the experience this time has gone down hill! Starting with the lack of help and then rude bell hop. The room did not have enough towels and I could never reach the front desk on the phone - I finally just went down to order some. Only one of the 2 phones even worked - if it was working and the front desk just never answered (who knows). Then breakfast (i went down about 8 AM)which was only for the 2 adults in room (not the children) - I was told there were no clean tables so just sit at this large table for 20 at one end. Unfortunately that was for a group that was already there, luckily an a friend had gotten there earlier and had a table so I could join them. I was later told the bus person didn't come in due to personal emergency. March 4, 2013
Rated 4 out of 5 by Great hotel to stay I spend two nights and found it is great hotel at good rate. November 24, 2014
Rated 5 out of 5 by Wonderful Stay with Sheraton DFW The employees were top notch, professional and always happy to help. The rooms were clean and very well maintained. The hotel offered many amenities during a stay that you may not even have to leave the hotel your entire stay. Easy access from the highway and if you need to leave the location the Sheraton is centrally located to eats, shopping, and, of course, the airport. March 8, 2014
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